Pilgrimage to Fatima & Lourdes with Barcelona

12/18/2023

Review on 12/18/2023

Trip Rating:

It was a life changing experience. We also had an excellant Tour guide.

Thank you for your review! We look forward to traveling with you again soon.

Collette Support

12/18/2023

Review on 12/18/2023

Trip Rating:

The pilgrimage sites were all that was expected. Tour manager, while not personally Catholic, knew enough to explain things well. Hotels were okay in most places. Would have liked better accommodations in Barcelona and more time seeing La Sagrada Familia Basilica, less time bussing around Barcelona. Not sure why two days were spent in Burgos. Montserrat was a great addition for our group. Getting insurance coverage for travel and accommodation issues was very challenging but I did get the insurance expectation after several months and communications. Overall, very good. Recommend this pilgrimage and Collette.

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Collette Support

12/08/2023

Review on 12/08/2023

Trip Rating:

I had the time of my life.. Collette is the best traveling agency

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Collette Support

12/07/2023

Trip Rating:

Maria(Jo), she was an excellent tour manager. Very knowledgeable and passionate about what she does. Jo, welcomed all of us with kindness, compassion and joy. Very helpful when we needed her assistance. I would highly recommend Jo to do any tour.

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Collette Support

12/04/2023

Trip Rating:

Lourdes, France the Candlelight ceromony.

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Collette Support

12/01/2023

Trip Rating:

Had an AMAZING time. Truly spiritual

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Collette Support

11/30/2023

Trip Rating:

visiting the grotto at Lourdes

11/30/2023

Trip Rating:

Because it rained 7 out of 9 days.

11/16/2023

Trip Rating:

Guide and Tours were excellent.

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Collette Support

11/09/2023

Trip Rating:

We were informed there would be leisurely walk with many scheduled stops. That did not happen. We were rushed from one sight to another and were told we can go back and take pictures. That did not happen either.

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Collette Support

11/09/2023

Trip Rating:

..very educational, Joseph our driver keep us safe. He is professional, attentive to us seniors😊🙏all our guides are well knowledge.

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Collette Support

11/02/2023

Trip Rating:

Collette did a great job on tour prep. the tour director did a great job the places of course were fantastic; travel was first rate. Good group too. I recommend this trip and Collette, I'm sure we will use them again.

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Collette Support

11/02/2023

Trip Rating:

Great tour director and driver. Excellent bus experience. Would do again.

10/27/2023

Trip Rating:

Can not believe everything we saw in such a timely manner.

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Collette Support

10/27/2023

Trip Rating:

The outbound flight was not up to snuff.. some people in our group did not make the connection at CDG.

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Collette Support

10/26/2023

Trip Rating:

Beautiful spiritual experience with a wonderful tour manager Idalia!!!

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Collette Support

10/26/2023

Trip Rating:

Everything from start to finish was wonderful.! I loved our Tour Director Carlina c. She felt like part of the family to us. She went out of her way to make sure everyone was comfortable and had a delightful experience. Her personality, knowledge and enthusiasm is perfect for this job position. She is so beautiful inside and out. I would love to go on another Collette tour with her as my guide, a Portugal tour.. The hotels were very clean, beautiful, comfortable and located in perfect areas in proximities to the sights we came to enjoy. We had Mass every day in beautiful special chapels. The tours allowed us to enjoy and experience sights that would be difficult to do on our own. . The meals very good and always included wine. It was a dream trip. The only glitch or issue was at the Charles Dr Gaul airport. Our flights were scheduled so that we only had 75 mins from the time we arrived at Charles De Gaul then to get our plane to Lisbon. Air France left without 19 of us and too 12 of us. 6am to 7:15 was NOT enough time because the Charles De Gaul airport staff was not prompt in getting us through security or immigration to allow us all to make our flight. I guess we just needed to a little later flight when we reached Charles de Gaul. They did make arrangements for smother flight at 9::30 and gave to us a meal voucher but that only accommodated 13 of us. The final 6 pilgrims waited to leave at 1:30 and just made it to Lisbon in time for dinner. Overall everything else was absolutely wonderful and PERFECT!!!!! Carlina C made the trip so special. She will forever have a very special place in my heart.

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Collette Support

10/26/2023

Trip Rating:

There are some areas that could be improved. After a long bus ride to Barcelona we were taken on the walking tour of the area. It was a little much for some. Ideally we should have been allowed to relax and then go to dinner. For those who wanted to walk around by themselves they have the option until dinner. The tour director was absolutely the best. Don't lose her. Kind, caring, knowledgeable. Some of the hotels could have been a bit better but overall ok. Food was acceptable. The dinner out in the restaurant was a treat. I am a travel agent so if you would like to talk to me further about the trip I would be glad to share.

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Collette Support

10/26/2023

Trip Rating:

This was a very good tour. The tour manager, Idalia was excellent, as were all the local guides. The hotels were a mixed bag, some very good others did not provide good service when asked. All were in great locations with quick access to the shrines. Bus rides were long, but unavoidable; they did allow us a view of the country sides and Pyrenees mountains. Note: when traveling with senior citizens ascertain if they are able to climb into and out of safely the deep smoking tubs in some hotel bathrooms. Walk in showers are a better option if available.

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Collette Support

10/26/2023

Trip Rating:

Would have appreciated a more honest rating as to the difficulty of the walking, stairs and very steep hills. Maybe a 3+ not a 2!

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Collette Support

10/26/2023

Trip Rating:

The time in Burgos was a great unexpected surprise. I would make sure this is always included.

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Collette Support

09/28/2023

Trip Rating:

I did not have my suitcase or wheelchair the entire trip. I also had little help from Collette in trying to retrieve them. Also no one ever tried to get me a wheelchair, since my was never delivered. Most memorable experience was having mass at Lourdes and feeling the healing water.

09/28/2023

Trip Rating:

Air France international flights were lousy can't adjust air flow too warm and could not change seat assigned

09/28/2023

Trip Rating:

We arrived in Fatima on September 3rd. On Monday we toured the village where the 3 children lived. Sadly that evening I became ill and ended up in a hospital in Leiria, Portugal until September 11 th. I have only praise for the people of Collette that guided me thru this difficult time. They answered my questions with knowledge and compassion. With their expertise I arrived home safely on September 12th. I only had about 2 days on the tour, but Pedro was excellent and our accommodations during that time were excellent also.

09/28/2023

Trip Rating:

Lourdes is an amazing place.

08/01/2023

Trip Rating:

Very well planned out Great people to travel with

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Collette Support

08/01/2023

Trip Rating:

First tour that I was ever on and I just thoroughly enjoyed it. Everything was great

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Collette Support

08/01/2023

Trip Rating:

The itinerary was just what we wanted. Our tour guide, Rita, was excellent. The bus driver was top rate.

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Collette Support

08/01/2023

Trip Rating:

It was the experience of a lifetime

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Collette Support

08/01/2023

Trip Rating:

Tour manager was excellent. Enjoyed the places visited. Wonderful spiritual experience and scenery. Happy to pray and eat and travel with a great group of people.

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Collette Support

08/01/2023

Trip Rating:

It was a dream come true to experience Fatima and Lourdes. The other two locations were very nice as well. But the highlights were seeing where Our Blessed Mother appeared to the children. We went to the homes of the children in Fatima and Lourdes and saw just how simply they lived. We saw all of the relevant sites of the apparitions. Beautiful. Burgos and Barcelona were the other sites we visited. Both cities were very interesting and beautiful in their own way. We touched on the Catholic Churches and monasteries and saw beautiful art and stories of holy Catholic saints. The landscapes and buildings were unforgettable. It was my first time in Portugal and Spain and I felt the people were very welcoming and down to earth. There were 42 people in our tour group and we often had to wait for one or more to show up at meeting spots. But it was only a minor inconvenience. The food was good for the price. There were a couple of times we found our own restaurants away from the group to experience a more elevated meal. I had to buy a new piece of luggage to bring back all of the souvenirs I bought because I really wanted to share something from Fatima and Lourdes with people from home.

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Collette Support

08/01/2023

Trip Rating:

When we arrived at Lourdes we had to share our trip with 5,000 soldiers from all over the world. This is apparently an annual event and the tour should have never been scheduled at the same time. It was very congested, the soldiers were partying until 2 or 3 in the morning making a lot of noise and causing people to lose sleep. The second day only the military personnel were allowed to take part in the night procession, all of the other people were restricted to areas behind barriers. For some people in our tour that did not take part in the 1st night procession this was a big disappointment. It was hard to visit the Grotto and the Baths. It was just not the experience that I had hoped for.

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Collette Support

07/31/2023

Trip Rating:

Fatima, Lourdes and Sagrada Familia were my dream destinations. They're all rich in history. The tour guides were knowledgeable and very accomodating. The bus driver was an excellent driver, cautious and efficient driver. Would visit again these places in the near future.

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Collette Support

07/27/2023

Trip Rating:

Accommodations were very nice, extremely comfortable and the food was delicious! Our tour guide was knowledgeable, friendly.

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Collette Support

07/27/2023

Trip Rating:

The overall trip experience was great!

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Collette Support

07/27/2023

Trip Rating:

The weeping wall was very beautiful!

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Collette Support

07/27/2023

Trip Rating:

To actually be in places that many miracles happened!

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Collette Support

07/27/2023

Trip Rating:

excellent tour guide, food is okay, hotel is average coz no air conditioning , places are awesome clean im very satisfied. thank you for everything

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Collette Support

07/24/2023

Trip Rating:

The tour itself was great. Tour manager, Jose and driver, Carlos were great. Accommodations were good with the exception of Lourdes, where the rooms were very small and the hotel food was so so. The optional walking tour around Barcelona and dinner was not worth tthe $75 dollars but optional tour to Monserat was well worth it. The issues arose during the planning stage, see forth coming letter.

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Collette Support

01/15/2020

Great trip. Great tour director.

Trip Rating:

Organized and well planned, we saw a lot in a very short period of time. The tour guide was very good.
Trip Rating:

Saw and experienced a lot in a short period of time.

01/03/2020

POOR AND SELFISH JUDGMENT BY TOUR GUIDE AND BUS DRIVER

Trip Rating:

The limo service to and from the Chicago airport was great. Our tour manager and our bus driver, however, NOT SO MUCH. I was EXTREMELY disappointed in their selfishness and lack of compassion when we needed them MOST. AFTER our farewell dinner and AFTER everyone filled out evaluation forms RATING them EXTREMELY HIGH and showered them with GENEROUS TIPS, they LEFT US in Barcelona where riots were breaking out. They took the tour bus back to Lisbon where they were from and LEFT US TO FEND FOR OURSELVES AND FIGURE OUT HOW WE WERE GOING TO GET HOME. HOW WE WERE GOING TO GET OUT OF BARCELONA WHERE OUR FLIGHTS WERE CANCELLED DUE TO CHAOS AT THE AIRPORT.
Trip Rating:

I LOVED VISITING FATIMA & LOURDES. BARCELONA VISIT SHOULD HAVE BEEN CANCELLED/AVOIDED DUE TO PROTESTS GOING ON AT THE TIME OF OUR ARRIVAL. WE SHOULD HAVE BEEN REROUTED TO MADRID FOR A SHORT VISIT OF THAT BEAUTIFUL CITY

The refund check is issued by the travel insurance company, not Collette. We have reached out to our contact and they have advised the refund check for your claim was mailed out yesterday. You should receive it early next week.

Collette Support

12/11/2019

It was the best trip of the year for me.

Trip Rating:

Carmen and Antonio were wonderful! All managers should be as knowledgeable and kind as Carmen. I would not hesitate to go anywhere with her (as long as Antonio was the driver).
Trip Rating:

The local guides were wonderful as were Carmen and Antonio. I would recommend Collette to my friends if all personnel are as knowledgeable as Carmen and if all drivers drive as well as Antonio.

12/02/2019

Trip Rating:

Angela and Alex are very professional, knowledgeable, pleasant and very nice attitude!!!
Trip Rating:

Everything was very impressive,

11/29/2019

Horrible experience with Lufthansa

Trip Rating:

I was pleased with the Tour guide and Bus driver. The food was exceptional, especially in Portugal. The hotel in Fatima was located so perfectly adjacent to the Fatima Shrine. Overall, I had a great experience, however, the problem was flying into Frankfurt and departing from Munich. I had a horrible experience there in both airports. In Frankfurt we went thru a long maze of corridors which are all owned and controlled entry by Lufthansa. We were left in a shuttle for over 25 minutes with doors closed, very little AC and standing too closely to others (males), as we were to board for Portugal. We boarded a smaller aircraft from the rear and front. There was no organized boarding, or assistance from flight attendants. It seemed the passengers that entered the front door, had seats in the back and vice versa. It was a mess. The Germans nationals at airport were not only rude, but very bias. I was shouted at twice, once for asking directions to gate and the other for picking up my own tray at customs. On return the German national at Lufthansa check in point, abrasively told me to lay my wrist watch on my passport and put into tray. As I collected all my belongings from the trays, I checked to make sure I had all my belongs as I did. Five minutes before boarding I realized I was not wearing my Burberry wrist watch, I returned and another Lufthansa employee had it on top of x-ray machine. Now, had I boarded the aircraft, I would not currently have my watch. This was not and act of coincidence, it was intentional and I was disarmed with the interaction of the two prior staff. The first had blatantly pointed me out to him, as she took my boarding pass. There was two other female passengers with dark hair such as mine in our church group, that experienced distain from Lufthansa staff, one passenger was in tears. I will never return to Germany, there are other qualified airlines to fly into Europe that are closer to my destination of choice. We lost too much time flying into Germany and then backtracked to Portugal.. I hope that you choose your carriers wisely if you want Collette to have a fine reputation. I hope you care enough to disassociate yourself from such awful culture of poor service, and lack humanity that these nationals subscribe to. Sincerely, Josephine Torres Moreno
Trip Rating:

It was all spectacular, Fatima, Lourdes, Montserrat, Barcelona Hotel was amazing. Burgos was so unforgettable. Just reorganize your tours without Lufthansa, they spoiled what could have been a Dream vacation.

Thank you for traveling with Collette on our Pilgrimage to Fatima & Lourdes with Barcelona Discovery tour. We're very sorry to hear you had a poor experience with the airlines. Your feedback will be reviewed by our Air department so that the overall touring experience for our guests can be improved.

Collette Support

11/22/2019

Trip Rating:

Kept to the schedules. Pace suited for the quick as well as the less mobile. Had right blend of activity and rest breaks Right amount of free time. Rooms and meals were good. Tour guide and driver were excellent Father Brian was a joy Loi worked hard to keep everyone happy
Trip Rating:

See above

11/21/2019

Trip Rating:

to much to mention, all was great, highly recommend collette for tours and yes will tour with collette again in the coming year
Trip Rating:

Lady of Lourdes and the hotel accomondatios were excellent.

11/21/2019

Trip Rating:

The tour was everything we expected. We visited cities, shrines and castles that were magnificent. Our tour guide, Angela, and our bus driver Ricardo were not only knowledgeable, but extremely patient with the special needs of our group. The food and wine were delicious, and wonderfully presented.
Trip Rating:

Even the rain in Spain could not dampen our spirits or the unforgettable memories this tour created.

11/21/2019

Very Pleasant Experience

Trip Rating:

The tour manager, Angela, and the bus driver, Ricky, were amazing. My wife and I are very happy overall.
Trip Rating:

The tour manager was very efficient but fun at the same time

11/21/2019

Great!!

Trip Rating:

Loved all parts of tour.
Trip Rating:

Each location had its own memorable moments. Was only able to get over 700 pic's.

11/15/2019

Trip Rating:

Good service
Trip Rating:

Too much road travel and not enough time in Barcelona

11/14/2019

Trip Rating:

Tour was good. It was a faster pace than what we would have preferred but we understand that was an innate part of the extensive trip schedule. The communication was below average. I enjoyed working with our onsite Collette rep and our tour guide was great, but working with the office rep was mostly frustrating. One of the reasons we went with a tour company was to help mitigate the stress that accompanies travel planning, sadly this wasn’t always the case.
Trip Rating:

Destinations were great. Accommodations were average and nicely located, but we spent too much time on the bus and in transit. We would have loved to spend more time at some of the destinations. One of the reasons we selected this itinerary was for the visit to the Holy Family Basilica in Barcelona, but we only got to spend an hour onsite.

11/12/2019

Trip Rating:

I was very upset that Colette separated me from my husband in our seats in the airplane from New York (JFK) to Lisbon. we both got middle seats and ONE ROW apart...I cannot even be able to talk to him. This was acceptable and Colette should have been on top of this. I went to many international tours but the is the first time the Tour company separated me that much. Everybody was seated next to their friend or spouse except us. i liked the locations of hotels, the provided food was great. The goodbye dinner in restaurant in Paris was not good at all. Even though they say it's Michelin. Please always fly us to the furthest destination and bring us home from the closest airport, because by the end of the trip we are tired and heavier with souvenirs and want to be home. It would have been good to fly back from Fatima. Don't take any Pilgrimage group to Lourdes on a Sunday. Crowded with children from schools. The drivers did great taking us from here to there. Tour manager did her best but the last 2 days I felt she was anxious and ready for the next tour. The tour guide was informed about history but not so much about church and saints stuff...Please I wish if she would smile. Please give her a break of 2 days between tours to rest., it is not fair for her. I felt bad for her since she was going to start another tour the same day we flew back to USA. As for the local tour in Paris, very plaisant and friendly but when it came to the church information in Paris ...she did not know much and I had to get my answers from a nun there, When arrived in Lisieux, the tour manager pointed us to surrounding restaurants, yet they were closed and had to waste time to look for a farther restaurant instead spending time in the convent. I wish if she mentions specific restaurant instead us walking and wasting time looking for one. we were very happy we had internet on the bus ....thanks ..the buses was great. Please please, give us the paper to fill out for room preference before we travel. I am old and have knee problems and in Fatima I was given the furthest room from the elevator and also I had to walk few steps up. I don't care what floor as long it was close to elevator. We were given the sheet to fill out after the first hotel. Please give form to fill before we travel. As an overall experience I was pleased with Colette. they are doing their best to make our trip easy and successful. thanks Coletter and please consider my suggestions for other travelers. .
Trip Rating:

Places we went. I liked the fact they gave us a bus tour of Lisbon with point of interest. thanks I was very upset that Colette separated me from my husband in our seats in the airplane from New York (JFK) to Lisbon. we both got middle seats and ONE ROW apart...I cannot even be able to talk to him. This was acceptable and Colette should have been on top of this. I went to many international tours but the is the first time the Tour company separated me that much. Everybody was seated next to their friend or spouse except us. i liked the locations of hotels, the provided food was great. The goodbye dinner in restaurant in Paris was not good at all. Even though they say it's Michelin. Please always fly us to the furthest destination and bring us home from the closest airport, because by the end of the trip we are tired and heavier with souvenirs and want to be home. It would have been good to fly back from Fatima. Don't take any Pilgrimage group to Lourdes on a Sunday. Crowded with children from schools. The drivers did great taking us from here to there. Tour manager did her best but the last 2 days I felt she was anxious and ready for the next tour. The tour guide was informed about history but not so much about church and saints stuff...Please I wish if she would smile. Please give her a break of 2 days between tours to rest., it is not fair for her. I felt bad for her since she was going to start another tour the same day we flew back to USA. As for the local tour in Paris, very plaisant and friendly but when it came to the church information in Paris ...she did not know much and I had to get my answers from a nun there, When arrived in Lisieux, the tour manager pointed us to surrounding restaurants, yet they were closed and had to waste time to look for a farther restaurant instead spending time in the convent. I wish if she mentions specific restaurant instead us walking and wasting time looking for one. we were very happy we had internet on the bus ....thanks ..the buses was great. Please please, give us the paper to fill out for room preference before we travel. I am old and have knee problems and in Fatima I was given the furthest room from the elevator and also I had to walk few steps up. I don't care what floor as long it was close to elevator. We were given the sheet to fill out after the first hotel. Please give form to fill before we travel. As an overall experience I was pleased with Colette. they are doing their best to make our trip easy and successful. thanks Coletter and please consider my suggestions for other travelers.

Thank you for traveling with Collette on our Pilgrimage to Portugal, Spain & France tour. We're very sorry to hear about the issues you experienced on tour. Your feedback will be reviewed by our internal department managers so that the overall touring experience for our guests can be improved.

Collette Support

11/12/2019

I was very upset that Colette separated me from my husband in our seats in

Trip Rating:

I was very upset that Colette separated me from my husband in our seats in the airplane from New York (JFK) to Lisbon. we both got middle seats and ONE ROW apart...I cannot even be able to talk to him. This was acceptable and Colette should have been on top of this. I went to many international tours but the is the first time the Tour company separated me that much. Everybody was seated next to their friend or spouse except us. i liked the locations of hotels, the provided food was great. The goodbye dinner in restaurant in Paris was not good at all. Even though they say it's Michelin. Please always fly us to the furthest destination and bring us home from the closest airport, because by the end of the trip we are tired and heavier with souvenirs and want to be home. It would have been good to fly back from Fatima. Don't take any Pilgrimage group to Lourdes on a Sunday. Crowded with children from schools. The drivers did great taking us from here to there. Tour manager did her best but the last 2 days I felt she was anxious and ready for the next tour. The tour guide was informed about history but not so much about church and saints stuff...Please I wish if she would smile. Please give her a break of 2 days between tours to rest., it is not fair for her. I felt bad for her since she was going to start another tour the same day we flew back to USA. As for the local tour in Paris, very plaisant and friendly but when it came to the church information in Paris ...she did not know much and I had to get my answers from a nun there, When arrived in Lisieux, the tour manager pointed us to surrounding restaurants, yet they were closed and had to waste time to look for a farther restaurant instead spending time in the convent. I wish if she mentions specific restaurant instead us walking and wasting time looking for one. we were very happy we had internet on the bus ....thanks ..the buses was great. Please please, give us the paper to fill out for room preference before we travel. I am old and have knee problems and in Fatima I was given the furthest room from the elevator and also I had to walk few steps up. I don't care what floor as long it was close to elevator. We were given the sheet to fill out after the first hotel. Please give form to fill before we travel. As an overall experience I was pleased with Colette. they are doing their best to make our trip easy and successful. thanks Coletter and please consider my suggestions for other travelers.
Trip Rating:

I was very upset that Colette separated me from my husband in our seats in the airplane from New York (JFK) to Lisbon. we both got middle seats and ONE ROW apart...I cannot even be able to talk to him. This was acceptable and Colette should have been on top of this. I went to many international tours but the is the first time the Tour company separated me that much. Everybody was seated next to their friend or spouse except us. i liked the locations of hotels, the provided food was great. The goodbye dinner in restaurant in Paris was not good at all. Even though they say it's Michelin. Please always fly us to the furthest destination and bring us home from the closest airport, because by the end of the trip we are tired and heavier with souvenirs and want to be home. It would have been good to fly back from Fatima. Don't take any Pilgrimage group to Lourdes on a Sunday. Crowded with children from schools. The drivers did great taking us from here to there. Tour manager did her best but the last 2 days I felt she was anxious and ready for the next tour. The tour guide was informed about history but not so much about church and saints stuff...Please I wish if she would smile. Please give her a break of 2 days between tours to rest., it is not fair for her. I felt bad for her since she was going to start another tour the same day we flew back to USA. As for the local tour in Paris, very plaisant and friendly but when it came to the church information in Paris ...she did not know much and I had to get my answers from a nun there, When arrived in Lisieux, the tour manager pointed us to surrounding restaurants, yet they were closed and had to waste time to look for a farther restaurant instead spending time in the convent. I wish if she mentions specific restaurant instead us walking and wasting time looking for one. we were very happy we had internet on the bus ....thanks ..the buses was great. Please please, give us the paper to fill out for room preference before we travel. I am old and have knee problems and in Fatima I was given the furthest room from the elevator and also I had to walk few steps up. I don't care what floor as long it was close to elevator. We were given the sheet to fill out after the first hotel. Please give form to fill before we travel. As an overall experience I was pleased with Colette. they are doing their best to make our trip easy and successful. thanks Coletter and please consider my suggestions for other travelers.

Thank you for traveling with Collette on our Pilgrimage to Portugal, Spain & France tour. We're very sorry to hear about the issues you experienced on tour. Your feedback will be reviewed by our internal department managers so that the overall touring experience for our guests can be improved.

Collette Support

11/07/2019

Trip Rating:

The trip met our expectations, and our tour guide, Rui, was super. All the locations for our overnights were centrally located which made it very easy to walk to restaurants, shopping, and touring.
Trip Rating:

Visiting Lourdes was the highlight for my wife and me.

10/31/2019

Trip Rating:

I felt the tour was excellent. We had a little trouble with travel the last day but it was due to student protests in Spain and could not be helped. Over I felt the pace was just right, the guide was excellent and I can think of little to change.
Trip Rating:

As stated above, I can think of no changes that would have made the tour better. It was just right.

10/31/2019

Trip Rating:

Yes. I would
Trip Rating:

Just being in Fatima and Lourdes where Blessed Mother appeared. Felt Peace

10/30/2019

Trip Rating:

It was a very good trip
Trip Rating:

Very good trip since it’s my first pilgrimage

10/29/2019

Everything on this trip exceeded my expectations, Thank you

Trip Rating:

The professionalism of both, the tour guide (Angela) and Alex, the bus driver, both were very attend to the needs of the participants. Our tour guide (Angela) is very knowledgeable and she has a great attitude.
Trip Rating:

Every experience was very memorable. The visit to Fatima, and to Lourdes were very spiritual, Burgos, Carcassonne, Montserrat and the Black Madonna, very informative and impressive, I felt in love with Barcelona, I could live there!!!

10/25/2019

Fatima/Lourdes Tour

Trip Rating:

The pilgrimage was outstanding! Our tour manager, Angela, did an excellent job! Our bus driver, Alex, did a wonderful job! We enjoyed the entire trip.
Trip Rating:

The entire tour was excellent. Most memorable was the candlelight processions in Fatima and Lourdes.

10/24/2019

Already signed up for another trip next year

Trip Rating:

Wonderful pilgrimage; great tour director and great bus driver = well planned and every details carried out with calm and skill -- a well thought out itinerary
Trip Rating:

I enjoyed every details. Great professional staff well planned schedule.

10/24/2019

Excellent trip

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It was a great trip, met my expectations. I will travel again with Collette.
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All the towns and sightseeing tours were excellent. Loved Fatima and Lourdes. Mass everyday was an excellent choice

10/13/2019

Trip Rating:

Our pilgrimage to Fatima and Lourdes was fabulous. We didn't need to worry about anything: booking, flights, hotels, transportation, walking tours were all arranged. All we needed to do was show up. Collette, and our tour manager, were extremely well prepared and helpful. I loved that we traveled with a small group of 20 from all over the U.S. We became a family looking out for each other in the 9 nines of travel. I would certainly travel with Collette again.
Trip Rating:

All of the stops on our journey were exquisite. They took my breath away with their beauty. Our tour manager arranged to have Mass said in a church on the spur of the moment. The Sisters were most happy and gracious to receive us into their house of God, and pray/sing with us.

10/12/2019

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Our guide Rita was amazing! SO knowledgeable, competent, professional, smart and compassionate. She made a great trip spectacular.
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Fatima was very moving. Burgos was a gem.

10/03/2019

Trip Rating:

Very good tour guide and driver. Good hotels but they could have been closer in to the main attraction sites except Hotel Fatima which is literally across the street from the Shrines. Good followup on questions we had. My birthdate was not entered correctly with the airline so we could not to online check in, and so lost our TSA Pre-Check option. Lengthy bus drives between cities, could have used 1 more day in each location to exploration, prayer, adjustment.
Trip Rating:

Really needed 1 extra day per site to properly appreciated the areas. Hotels could be closer to actual pilgrimage sites. Great tour guide and driver. Would use them again.

07/22/2019

Fun tour

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Ruben Lenguas was a nice guide he made our tour enjoyable at all time
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See the Pope up close, was the best experience ever.

06/13/2019

Collette provides a quality guided tour experience

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Collette provided an excellent itinerary with great hotel choices. Our tour guide, Pedro Pais, was extremely knowledgeable as well as organized and provided excellent guidance and leadership throughout the tour. There was a nice balance of planned activity versus free time.
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From start to finish Collette provides a seamless travel experience. From great destinations to transportation, everything is taken care of.

06/13/2019

Tremendous memorable experience

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All aspects of the journey went beyond our expectations. And our tour guide Pedro was the best we have ever had!!!
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Well worth the price especially with Pedro as our GUIDE!

06/13/2019

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Just was an excellent experience all around. Especially our tour manager Pedro.
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We wanted to see Fatima & Lourdes. Most other tours have just one only.

06/03/2019

Perfection, Excellent, Totally Satisfied

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I cannot say anything negative about this trip. I cannot stop talking about this trip and referring Collette to anyone going on a religious pilgrimage. Every part of this trip was perfect. This is from a person who has gone on several trips with other companies before.
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Trip went exactly as printed in the information. Trip included Lourdes, Borgos, Fatima, Barcelona, and Montserrat. Whatever you do make sure you go to Montserrat.

06/01/2019

Trip Rating:

The pilgrimage tour was organized and the food was great...but was sad that the tour manager didn’t wait for 3 of us to take the photo shoot with the group at Lourdes ; the hotel room for 3 of us at Barcelona was way too small...also I felt the the optional packages wasn’t worth the money paid...the time given at Monserrat only 45 minutes...not enough time.
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I’ve always dreamed of going to Fátima and Lourdes and the pilgrimage to Fátima & Lourdes with Barcelona was a dream come true..thanks Collette

06/01/2019

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The preparation and flow of information in Canada was a bid disorganized.
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The guide and driver in Europe were amazing. Very organized, polite and helpful.

05/30/2019

Overjoyed and overwhelmed with the wonderful experience

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Let me start by saying this was the best decision that I have ever made and the best travel experience that I have ever had. This is coming from someone who travels a few times a year for work. I experienced a flight delay for my connection and had to change my entire flight itinerary due to dangerous weather conditions in one of my layovers. When I arrived in Lisbon, Collette had a friendly AND patient driver waiting for me. The airline didn’t deliver my luggage and the tour manager, Pedro Pais, made every effort to make sure that I would be reunited with my belongings. The motorcoach driver was safe professional and pleasant. The tour was phenomenal and I loved every minute of it! I plan to schedule another tour with Collette as soon as my budget and schedule permits.
Trip Rating:

Pedro Pais (Tour Manager) and Jose (motorcoach driver) were phenomenal. The local guides were amazing. The food was scrumptious. The sites were beyond my wildest imagination. The lodging accommodations were top-notch. I cried happy tears every day! I have to absolutely schedule another tour with Collette.

05/02/2019

It was of course a trip of a life time

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Every thing was taken care of by Collette. Everything from being picked up at my home to the flights to and from the airport went perfectly. Our tour guide, Cuitano was knowledgeable, very helpful and very interesting as well as funny. I’m planning to go again with my family next time. I can hardly wait.
Trip Rating:

So much history. So much to see. Caitano made sure we saw as much as possible. Pointing out interesting fact while we were traveling from one place to another. He also played the music of the region to give us a sense of the culture. Tips also about the areas we were traveling through. He felt like an old friend.

04/02/2019

Trip Rating:

Excelente personal, la comida y lugares visitados muy bonito todo 👍🏼
Trip Rating:

Perfecto todo , muy bonita experiencia visitar esos lugares con gente muy bien preparada que nos apoyó en todo

03/30/2019

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They should have told us when they called that the rate would be higher for the date change.
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candle procession in Fatima

03/28/2019

Great pilgrimage to Portugal, Spain and France

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The trip was great! The tour guide was well versed in the history of the countries and places we visited. Very knowledgeable. He was always aware of the needs of the people in our group and accommodating when it was necessary. The hotels were nice, spacious and clean. The planned dinners were very good. I would certainly recommend Collette to anyone.
Trip Rating:

This was my first time traveling with a group and having a structured tour. It was more than I expected. The guide was very knowledgeable, and the sites we visited were awesome. I had two very memorable events, the candle light walk at night in Fatima and Mass at the Grotto in Lourdes. Very emotional moments for me.

02/02/2019

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Rui, our tour manager did an excellent job of keeping the group together making sure that everyone is all accounted for every time.
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We could have included Trevi Fountain in Rome itinerary.

02/02/2019

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Thank you for everything, really appreciate it. Grat guide!
Trip Rating:

Thank you for everything, really appreciate it. Grat guide!

02/02/2019

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Liked the sites, some hotels could hve been better. Great guide!
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Good trip, enjoyed the locations. Thank you!

02/02/2019

Amazing trip!

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Wonderful tour guide and driver!
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Great trip, thank you so much!

01/22/2019

For the amount of money I invested.... I was disappointed.

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The guide could have used a microphone .,unless you were right next to him you could not hear what was being said...on the bus, on the walking tour...anywhere we went. Then on the 2nd part of the tour he started using headsets. He was not WRe of updates regarding sites; examples, he told group that Pope would not be making an appearance in his Pope mobile. I missed the opportunity of seeing the Pope up close. Another, in Lourdes guide said the Stations of the Cross would be lit up at night so many of us opted to see other venues and wait until night to go on the tour....wrong, the lights were not on, it was too dark and dangerous to try the tour and we missed the opportunity. We were absolutely rushed through most of the entire tour. Our "me" time...there was none. I don't know why we were always waiting for our guide....always on his phone.
Trip Rating:

Barcelona at night was a joke. It was a ride from hotel to restaurant. The bus was filthy, I could not see out the window and gave up. We zipped by some cathedral couldn't see it and when customers asked for a better view they were denied.

Thank you for traveling with Collette to Fatima, Lourdes & Barcelona. A member of the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

01/21/2019

Best guide - Xavier

Trip Rating:

This was an excellent trip. We loved it, especially our guide, Xavier. He is the greatest, Very thoughtful, caring, helpful, and absolutely entertaining!
Trip Rating:

Excellent guide & tour events

01/18/2019

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Yes I would travel with Collette again and recommend it to everyone :>) Kept us well informed --friendly--and organized Thank You
Trip Rating:

Collette deserves the 5 stars :>)

01/18/2019

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The whole trip was fantastic. Perfectly planned and all personnel was to notch.
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Beyond words. Great. Final farewell dinner.

01/18/2019

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Our hotel location in Fatima is near the site.
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Enjoyable tour guide specialy in going to Mt. Monserrat

01/18/2019

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Tour guides did an excellent job. Always On time . Beautiful hotels and places to visits. Delicious foods served. Very organized. Absolutely will recommend to friends and family and will be on vacation with collete soon.
Trip Rating:

All places visited excellent and meet my expectations.

01/18/2019

Trip Rating:

Excellent
Trip Rating:

Hotel in Lourdes was not good.

01/07/2019

Faulty communication leads to unexpected 4-figure expense!

Trip Rating:

I had requested a change in return itinerary and discovered -- too late -- that both legs of the trans-Atlantic flights had been changed. I was to have flown UA out of Indy at 2:30 PM, when the only communication I received about transport for out group from Columbus, IN, to Indy was that we had a 1:00 PM pick-up for the 4:45 Delta departure. Not having received word of a special, earlier pick-up for me, I went on the bus with the members of my parish and found out that I had no Delta tix Indy to Lisbon. I could have taken my bags and returned to Columbus, but I did not see that as fair to my group, so I purchased last minute seats on both flights for $3100.00! Not realizing that my return flights had been compromised, i discovered at Barcelona airport that my flights to Munich and from Munich home had also been cancelled. Pedro Pais purchased the Bar-MUC flight for me, and Ryan Fogharty took by credit card info for the MUC-IND return, but that flight did not get charged to my credit card. Still, I was out $3,100 for the eastbound flights, which might have been avoided if 1) I had noticed sooner that the change affected both outbound and inbound flights, and 2) if Collette had notified me of an earlier pick-up, to get me to Indy airport in time for the 2:30 PM United flight. Pedro Pais was one of the best guides I've experienced, so, had I not lost so much $$ on air travel, this would have been one of my two best trips overseas!
Trip Rating:

I've given the full acount above. I much appreciated, as did all the members of our group, Pedro Pais' arranging for us to celebrate Mass every day of our pilgrimage. We were in beautiful chapels and were always received with warmth and hospitality.

Thank you for contacting us again regarding your Pilgrimage to Fatima & Lourdes. We apologize for the inconveniences you experienced with your flights. This situation has been reviewed with you and we appreciate your feedback.

Collette Support

01/05/2019

Trip Rating:

The customer service call in representatives were wonderful. They were able to answer my questions when I called them and were very courteous.
Trip Rating:

The travel itinerary was very aggressive, and I felt like we were very rushed. I would like to have had more time at Fatima and Lourdes. The tour manager was not very clear on his instructions.

01/05/2019

Trip Rating:

Great guide, excellent hotels and transportation. 90% of the food offered was delicious. Great experience!!
Trip Rating:

My favorite memorable experience was taking a dip at Lourdes waters and staying at a monastery-hotel.

01/04/2019

An amazing journey

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Every detail was taken care of. Our tour guide was amazing and extremely knowledgeable about every city we visited in Portugal, Spain and France!
Trip Rating:

This trip was well organized and spiritual in addition to being so much fun!! Our tour guide was wonderful!

01/04/2019

Wonderful experience

Trip Rating:

Everything well organized, good hotels, meals and excellent tour directors!
Trip Rating:

Everything well organized, good hotels, meals and excellent tour directors

01/04/2019

Terrific trip!!

Trip Rating:

Collette served us very well everywhere we went. The guides were exceptional. The only blip we experienced was contact with the coach company for the return home from the airport.
Trip Rating:

Experiencing mass at La Sagrada Familia was the top of my list.

01/04/2019

Amazing experience

Trip Rating:

It was well organized and led by Pedro. It was a very special experience.
Trip Rating:

Loved it. I have suggested this tour to many friends. Would love to take another tour led by Pedro.

01/04/2019

great trip and would go again.

Trip Rating:

Everything was run very smoothly and the guide very knowledgeable and did his best to give each traveler what they wanted.
Trip Rating:

Saw everything that I wanted to see, wish there was more time in each city to just walk around.

11/18/2018

Near perfect pilgrimage

Trip Rating:

(1) Travel agent (Phyllis Murray) always available to address concerns. (2) Tour guide (Pedro Pais) not only courteous, but highly skilled in organizing pilgrimage details and events. (3) Very good choice of hotels, although my room was not the best in Burgos and hotel in Lourdes could have been closer to Basilicas. (4) Excellent and safe bus driver.
Trip Rating:

Extremely capable and well-organized tour guide (Pedro Pais); safe and excellent bus driver; good hotels and dining.

11/15/2018

Trip Rating:

The leader Pedro was excellent. Also, there was a real spiritual feel throughout the pilgrimage. Would certainly recommend the tour
Trip Rating:

The faith of the people on the pilgrimage.

11/11/2018

Attention to detail enhanced the experience

Trip Rating:

Worth every star. Accommodations were excellent; tour bus driver was a total professional; tour manager was knowledgeable, fun, informed and fully aware of all details at all times. Exceptionally impressive places to see and experience were simply enhanced by the attention to detail that went into this trip. Thank you.
Trip Rating:

I have to mention just ONE experience? The experience of being at these shrines created from the faith of the pilgrims over the ages is just to incredible for my mere words.

11/03/2018

Trip Rating:

I am sorry, i should have rated Collette service with 5 stars. I was rating the Pilgrimage to Fatima and Lourdes. Everything was wonderful except we should have had 3 nights in Lourdes. It is too exhausting to try to do everything in a day and a half. Our tour manager, Rui went above and beyond his duty in helping me with a problem.
Trip Rating:

Lourdes was most memorable but I didn't see or do everything there because there was not enough time and to hurry through in a day and a half was too exhausting'

06/19/2018

Customer service

Trip Rating:

The prep customer service was a bit confusing and slow to respond in some circumstances. There were some communication issues when we reached Portugal. We were left at the airport without transport or guidance for 4 hours after a Collette driver/guide said the didn t have room for us or did show us on his passenger manifest. Customer service from the rep on the trip was fabulous after we started on the trip.
Trip Rating:

Daily was a very nice addition on the trip. The food, sites, and people of Portugal was great. Fatima shrine and supporting historical sites were interesting. Burgos Spain had many historical sites and guides that did very well in explaining the history and architecture of the city. Hotel dinner and breakfast were awesome. The Hotel stay had some ventilation/temperature issues. To hot for us and other guests with to cold for others. Lourdes shrine was deeply moving. The supporting people, food and sites were very nice. Missed the new immersion pools by two days of opening. But minor detraction. Barcelona was ok. Not many options for finding interesting sites or food options near the hotel we stayed at. Made the most of it and used it as time to get in order for the next day departure home.

06/07/2018

Overall i gave my tour experience a 4 stars

Trip Rating:

Hotel accommodation, meals, transport from my house to the airport back to my house was excellent, the procession, the mass and the scenery are excellent except for the everyday schedules not given to us in writing,
Trip Rating:

The nightly procession hotel and meals are excellent. I love ❤️ Burgos the extra time we explore the city

12/13/2017

Disappointed to say the least

Trip Rating:

My mom and I had very high hopes for this pilgrimage. From the beginning we had problems with clerical errors, numerous emails and phone calls to straighten out our billing for our trip. Once all the issues were cleared up we thought we’d be on our way. While we did have a wonderful experience overall it was due mainly to our fellow guests. Our tour director,*Personal information removed by Feefo*, was very knowledgeable and engaging throughout the tour. That is until the very last day where we came downstairs to enjoy our last breakfast with the other guests and say our final goodbyes. We were met with *Personal information removed by Feefo* giving us the news that due to a strike all flights to USA were cancelled! We all were in shock when he added that he had given a list with flight information to the 2 fathers (that were part of our group) and *Personal information removed by Feefo* left adding he had another tour starting. Obviously, this left us all basically fending for ourselves as we placed numerous calls to Collette as to accommodation requests, transportation to airport, reimbursement questions, etc. Many of the travelers were older and relied on a few of us with more technology skills to navigate our crummy experience. This really left a bad taste in our minds. No representative showed up to help us when we needed it most! Very disappointing!! Most of us ended up staying 2 extra days with the promise of reimbursement. A few of us were lucky enough to stay at the hotel we were in but the majority of our group had to be bussed off and waited in the lobby until 6 pm to get their new accommodations.
Trip Rating:

The tour itself was awesome and Gaetano was very knowledgeable and engaging. I feel he had more than his share of guests and he had his hands full. He seemed to take it all in stride and kept us on track to see all we could. Was everything perfect, no, but I feel he did his best to see we were on time for each days destination. The sour note was our last day when most of us were delayed an additional 2 days to go home. Gaetano did not stay to see we all had flights or even accommodations until we were ready to leave. We were only told he had to prepare for his next tour. Was this the truth? And if so, why not send another representative in person to help us? Very bad way to end trip.

11/27/2017

Trip Rating:

Answer the phone. Return phone calls.
Trip Rating:

The tour guide was outstanding

11/23/2017

Trip Rating:

I enjoyed my first trip and hope to do it again with Collette.
Trip Rating:

The trip was well run and the food and service was good

11/09/2017

Trip Rating:

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Trip Rating:

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11/04/2017

A Beautiful way to see Fatima, Lourdes and Barcelona!

Trip Rating:

This was our first Collette tour and we both enjoyed it. Rubio our Tour Manager was knowledgeable of all three countries we traveled in and the local tour guides filled in the rest. Transportation and hotels were excellent. The food almost made me feel guilty since this was a religious tour.
Trip Rating:

My wife had always wanted to go to Fatima and this tour was perfect. With knowledgeable guides and perfect hotels we were able to visit the shrines and have mass everyday in locations I could not have imagined. Plenty of information at each stay with enough free time to explore and participate in special events.

10/30/2017

Trip Rating:

As a whole, I very much enjoyed the pilgrimage from Barcelona to Fatima. The food was usually very good. The hotels were very nice, room were extremel6y small but they did serve a purpose. I enjoyed the tours. The tour guide, ***** and the bus driver, ******, were very friendly, cordial and very helpful. Other tour guides as well were very knowledgeable. Actually my only real complaint is not enough time and definitely deserves another pilgrimage. Thank you.
Trip Rating:

Very memorable tour and would do it again with Collette.

07/11/2017

Every detail was planned perfectly...food, lodging and additional tours.

Trip Rating:

They were prompt with every little problem we had on our trip.Enjoyed updates.
Trip Rating:

I was not disappointed with any part of the tour. It was more than I expected.

07/06/2017

A truly Catholic Pilgrimage!

Trip Rating:

Our tour guide, Susanna and driver, Fernando were superb. Travel was very comfortable and the information provided was both interesting and educational. The two "guest" tour guides, Michaele for Montserrat and Carlotta for Las Huelgas were exceptional for their breadth of knowledge.
Trip Rating:

Monserrat, Lourdes and Burgos were the most memorable for me.

06/28/2017

Amazing experience

Trip Rating:

Customer service was outstanding. Our tour director *Personal Details removed by Feefo* was so professional, knowledgable, and an all around pleasure to be with throughout the tour.
Trip Rating:

the tour inclusions were perfect and very interesting The candlelight vigil at both Fatima and Lourdes was one of the most moving and memorable experiences of my life

04/29/2017

Trip Rating:

I would recommend them. Our tour guide was exceptional, however the location of the hotel in Lourdes could have been better.
Trip Rating:

The bath at Lourdes was inspirational.

04/27/2017

Good value, top-notch tour leaders

Trip Rating:

My fifth Collette trip. As always, good value for money , excellent tour leaders and bus drivers. Many included excursions, great planning and flexibility, and good meals with wine included. The pace is getting to be too much for my 71 year old body, but I recommend your company often.
Trip Rating:

Everything I'd hoped for and more. Especially La Sagrada Familia Mass in the crypt.

05/04/2016

Superb!

Trip Rating:

Everything went very well. The plans were great and right on schedule. The tour guides were helpful and gave lots of good information. We have recommended Colette and would use them again.

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