Spotlight on Tuscany

12/25/2023

Review on 12/25/2023

Trip Rating:

Everything worked as planned

12/06/2023

Trip Rating:

Overall the tour was exceptional! All the tour locations were enjoyable, especially the optional excursion to Cinque Terre! Our guide for the entire tour, Alessandro Bindi, was very knowledgeable and gave us lots of useful information before and after the tour.

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Collette Support

12/04/2023

Trip Rating:

Food was great, location to do tours was appropriate for time on bus. Hotel was great-clean-staff great. Bus was clean.

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Collette Support

12/04/2023

Trip Rating:

Great concept- stay in one hotel and see the absolute best of Tuscany.

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Collette Support

12/04/2023

Trip Rating:

One of the best trips I have ever had!! Everything was well organized. The visits to the farms and making pasta was lots of fun. I did not feel rushed, everything was timely. Thank you!!

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Collette Support

12/01/2023

Trip Rating:

Great itinerary and guide. Hotel was clean, but remote and had zero amenities . Despite this, the itinerary and guide overcame the disappointment in Colette’s choice of hotel. There was no restaurant, bar or even a place to get a cup of coffee or a drink! Pouring rain at night and no taxi service and hotel staff unable to provide food takeout info.

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Collette Support

12/01/2023

Trip Rating:

The day trip to the Cinque Terre was absolutely beautiful! That was the highlight of my tour

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Collette Support

11/30/2023

Trip Rating:

Beautiful ,so much to see besides Rome.

11/21/2023

Trip Rating:

The tour manager Allesandro Bindi and bus driver Sebastian were phenomenal. Very knowledgeable, courteous and extremely patient.

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Collette Support

11/20/2023

Trip Rating:

It was so well organized,just perfect. When we landed in Rome there was someone there to move us along. There was a tour guide there that day to tell us where we would be going every day. Extremely organized from all directions..When we needed a break, she found a restaurant to take us to. just wonderful..

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Collette Support

11/13/2023

Trip Rating:

Pro's -Great pre-planning and information -great transportation to and from airport -hotel was comfortable, safe, clean with hot showers and plentiful breakfasts that were provided/included in price -town was pretty and walkable -Tour guide was fantastic, individual guides in Florence, Sienna, Pisa ect were good -Bus driver was excellent at navigating narrow streets and villages -most of the activities like "cooking class" visit to American Cemetary were fun and informative -welcome and espically last night dinner were great Cons -the (unguided) run to change planes in Frankfort 1 person left behind, several sprinting to make plane -the 4 hour wait in Munich -hotel room was small/tight, maintaince needed on doors and windows -amount of downtime in Florence and Seinna was minimal-would have liked more

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Collette Support

11/13/2023

Trip Rating:

Incredible trip! Your manager made all the difference.

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Collette Support

11/13/2023

Trip Rating:

It was a great trip with day trips from just one central hotel.

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Collette Support

11/13/2023

Trip Rating:

Our guide was great! And we went to all the best places, comfortably

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Collette Support

11/13/2023

Trip Rating:

It was an amazing experience

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Collette Support

11/13/2023

Trip Rating:

Just about everything! Can’t pick a favorite but loved the cooking lesson in Tuscany! Our guide Fernando was fabulous! His passion, caring and enthusiasm were beyond! We had group pictures, group laughs, group awe, saw just about every site in that region. Accommodations and transit were spot on! I felt really spoiled in the way we were treated by everyone involved. Saw the region as it should be respected as one of the most beautiful countries to visit! My memories will last forever

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Collette Support

11/13/2023

Trip Rating:

Fantastic experience in all areas!!

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Collette Support

11/13/2023

Trip Rating:

Excellent trip...visited many local landmarks...tour manager and local guides excellent...food was excellent (of course!)

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Collette Support

11/07/2023

Trip Rating:

It was a well planned variety of activities and locations. Everything went well.

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Collette Support

11/06/2023

Trip Rating:

Lots of walking up and down hills.

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Collette Support

11/06/2023

Trip Rating:

Did not like having to watch out for pic-pockets and to crowded in Florence.

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Collette Support

11/06/2023

Trip Rating:

Amazing experience with a very enthusiastic, entertaining guide. We especially enjoyed the visit to the winery, the cooking class and the organic cheese farm

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Collette Support

11/06/2023

Trip Rating:

Tuscany is beautiful! The food and the culture are incredible. The only thing I would change is I would allow more free time. Also, the hotel was beautiful and comfortable but the rooms were too hot. Our tour guide is great! Give Alessandro a raise! Super knowledgeable, and extremely entertaining. I strongly recommend Alessandro Pucar!

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Collette Support

11/06/2023

Trip Rating:

Variety of medieval communities

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Collette Support

11/06/2023

Trip Rating:

Enjoyed the history of the Tuscany region. The medieval villages were fascinating. The vineyards and olive groves were wonderful.

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Collette Support

11/06/2023

Trip Rating:

We had a great time!! Your manager and driver were great!!

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Collette Support

11/06/2023

Trip Rating:

My favorite experience was visiting Pisa and seeing the "Miracle Square," as well as stopping at the viewpoint overlooking Florence and being able to pose next to a beautiful, red Ferrari!

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Collette Support

11/06/2023

Trip Rating:

Impressive knowledgeable local guides. Doug Oster is a peach!

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Collette Support

11/06/2023

Trip Rating:

Although the trip was packed with multiple stops and excursions, I felt a few less and more in depth stops would have been more educational. The add on trip to Bologna was interesting, but not much of in depth information. A lot of free time that could have been used in a better educational format. In comparison to the trip through Tuscany, it was over priced.

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Collette Support

11/06/2023

Trip Rating:

The hotel room had very poor water volume in the shower

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Collette Support

11/06/2023

Trip Rating:

Wonderful itinerary. Knowledgeable and interesting guides. Beautiful scenery. Great food.

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Collette Support

10/30/2023

Trip Rating:

The tour of the coliseum by far. Tour. Y boat of cinque terre second.

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Collette Support

10/30/2023

Trip Rating:

great trip, everything was well planed.

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Collette Support

10/30/2023

Trip Rating:

The hotel we stayed is close to everything. The only thing I would love to suggest is they have to change the key holder. It is too heavy to carry and is not convenient.

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Collette Support

10/30/2023

Trip Rating:

I’ve already been through this one so now they’re getting even a lower rating. I don’t like big group tours. I never wanted to be one of those people that had to find the person with the damn flag. We had to get on a damn bus every morning to drive one to two hours not what I like to do.

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Collette Support

10/30/2023

Trip Rating:

way too many people on tour. tour in Florence was too long, no time to ourselves.

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Collette Support

10/30/2023

Trip Rating:

The itinerary was excellent - towns visited and local guides, Perhaps change the days you visit different towns (for example, would not go to Florence on a Saturday). But reason for the 5 stars is Tour leader, Maximillian Vanci and Coach Driver, Ciro were fantastic. Both so professional, knowledgeable and fun! Would go on another trip with Max!

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Collette Support

10/30/2023

Trip Rating:

tour was great, varied activities. I broke my arm halfway thru at a free time activity and that has somewhat colored my experience.

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Collette Support

10/30/2023

Trip Rating:

It was nice to stay in one hotel and not have to pack to stay at other locations. Since our visits to small towns were in depth and well narrated by local guides, our visit to Florence felt like it didn't belong on this trip. Big city, lots of people and waiting lines, and tho I visited the Ponte Vecchio bridge 40+ years ago, I was dismayed that we just looked at it from across the river, but didn't get to visit. If people want to see David, let that be on a different trip. Your Tuscany trip shouldn't include it.

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Collette Support

10/27/2023

Trip Rating:

Very good tour! Our tour manager was excellent! Some of the local guides went into too much detail of the local churches not giving us enough free time for lunch and shopping. Overall, it was a good tour.

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Collette Support

10/02/2023

Trip Rating:

The rolling hills, the delicious food, the best bus driver, the amazing local guides, and the very best Tour Manager Dario, who went above and beyond for the entire tour., he is friendly, accessible, engaging and just an all around great source of knowledge about local culture. We stayed at an amazing hotel, and I had a terrace overlooking the golden Tuscan sunset. Thank you for this experience. It was perfect from start to finish.

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Collette Support

10/02/2023

Trip Rating:

He went above and beyond what a tour manager does. Extremely helpful to the travelers even with there personal problems

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Collette Support

09/06/2023

Trip Rating:

The trip went smoothly and was well planned. Our tour manager was excellent and extremely helpful. We all had a wonderful time.

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Collette Support

09/05/2023

Trip Rating:

Every day was better than the day before

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Collette Support

09/05/2023

Trip Rating:

Great tour guide, good flights, nice hotel,wondeerful included and side trips

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Collette Support

08/15/2023

Trip Rating:

Luca did a very good job and was helpful when asked. The driver showed a professional conference and abilities. The concept of a home based day trip vacation was great!

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Collette Support

08/01/2023

Trip Rating:

It was a fun and learning experience. The guides were all very knowledgeable.

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Collette Support

08/01/2023

Trip Rating:

Everything was amazing! The guides, the food, hotels, all of it!

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Collette Support

08/01/2023

Trip Rating:

tour guide and base hotel

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Collette Support

08/01/2023

Trip Rating:

Eleanora, tour guide, treated us all like family. Kind and so considerate.Hotel in Montecatini-Terme was exquisite and the town a perfect place to come ‘home’ to. When we had flight problems, I called emergency number, and Collette was there for us at airport in Florence to get us to hotel. Cooking school at agriturismo was the highlight. Thank you all.

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Collette Support

08/01/2023

Trip Rating:

Our tour manager, Ellenora exceeded all our expectations. She is a great communicator and has more energy than the Energizer Bunny. However, the curriculum of the tour put too much emphasis on the history of the places we visited at the expense of helping us learn about modern day Tuscany. I'd like to know more about the economy of the area, how it is governed, and how education and healthcare are organized

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Collette Support

08/01/2023

Trip Rating:

Great group! Wonderful excursions.

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Collette Support

08/01/2023

Trip Rating:

So much fun with friends!

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Collette Support

07/27/2023

Trip Rating:

Best Guide I have ever had with any tour company.

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Collette Support

07/27/2023

Trip Rating:

Our tour guide Mara was wonderful!! She took care of all of us, always with a great smile and fun sense of humor. I would love to have her on every tour we take! EXCELLENT! Our bus driver was awesome as well, can’t believe he got the bus in the places that we went😳 He was a great guy with a wonderful personality too :)

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Collette Support

07/27/2023

Trip Rating:

Nothing is ever perfect, but you were pretty close 🙂

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Collette Support

07/27/2023

Trip Rating:

Alejandro was magnificent! He was a wealth of knowledge and loved sharing the rich history of the areas we were touring together. Each day we had a new and amazing experience. We loved every minute of this trip!

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Collette Support

07/27/2023

Trip Rating:

Collette and our tour director made sure every detail was accounted for. The itinerary flowed smoothly throughout the week. I enjoyed every city, town and activity they included in our tour. I loved that we stayed in the same hotel every evening and branched out each day from that location. Not having to move around and live out of a suitcase made it feel like a true vacation! 5 stars all the way!

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Collette Support

07/27/2023

Trip Rating:

The tours were great, but the accommodations lacked.

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Collette Support

07/27/2023

Trip Rating:

Good combination of time off and time at sights.

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Collette Support

07/27/2023

Trip Rating:

Really the best experience all around. I would even do it again. All the knowledge that the local guides had was amazing. Both tour managers took care of everything. The bus driver was amazing. Not one single negative

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Collette Support

07/27/2023

Trip Rating:

Very well organized tour. Informative, great lifetime experience.

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Collette Support

07/27/2023

Trip Rating:

All the ancient buildings, and going to the farm and making our own food that was so much fun.

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Collette Support

07/27/2023

Trip Rating:

The tour was exceptional in it's choice of sites to visit and explore a little. the tour manager was also exceptional in friendliness, knowledge in "all things Italian". He had the necessary tickets and passes, so that our experience at each town was seamless without concern of missing a bus or train. Each local guide was so knowledgeable and enthusiastic that I felt I appreciated the history and uniqueness of each town more. This was certainly a memorable trip in the very best way.

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Collette Support

07/27/2023

Trip Rating:

I live in Sacramento and my flights were out of San Francisco. There was a flight out of Atlanta to Sacramento. At least 25 hours of travel time on flights or in airports, plus two hour ride to and from SMF. Another person who lives close to me flew out of SMF! Food at hotel left a little to be desired. Coffee machines did not provide the best results. No laundry charge list was left in our room. It was difficult to use the safe. which was located on the floor of the closet and in a dark corner. Not all staff were cordial. No posted signs of operation for the bar or restaurant. Maid service minimal.

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Collette Support

07/24/2023

Trip Rating:

The guides at each place were great, all the places we went to were perfect! Our Tour Manager was the best!

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Collette Support

07/24/2023

Trip Rating:

Cooking class was great and fun

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Collette Support

07/24/2023

Trip Rating:

Great trip until housekeeping stole from our room

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Collette Support

07/24/2023

Trip Rating:

Hotel (housekeeping) robbed from us

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Collette Support

07/24/2023

Trip Rating:

Very professional and very courteous

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Collette Support

07/24/2023

Trip Rating:

The tour guides and bus driver were excellent! The places we went were breathtaking! And we loved the wine tasting party, the cheese tasting party and the cooking class! We loved that there was time to explore on our own after the guided tours.

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Collette Support

07/24/2023

Trip Rating:

Our tour guide was excellent made everyone feel special, gave us some “space “ to do our own things. He went out of his way to take us to the Florence-American Memorial Cemetery, an awesome experience, which was not part of the tour (we voted on it) Wonderful experience!

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Collette Support

07/24/2023

Trip Rating:

We can't imagine having a better tour manager than Sergio Solazzo. He was excellent in every way. This was a really enjoyable tour!

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Collette Support

07/24/2023

Trip Rating:

Excellent itinerary! Love all the places we visited in the Tuscany area …so much history and so beautiful!!

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Collette Support

05/30/2023

Trip Rating:

My favorite experience was making dinner with the group. The farm and the staff were great. We made pasta by hand and tiramisu! The farmhouse setting was perfect I have many fond memories of the entire trip.

We are pleased to hear you had a great time on our Spotlight on Tuscany tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

05/30/2023

Trip Rating:

Saw many amazing sights in a very short time.

We are pleased to hear you had a great time on our Spotlight on Tuscany tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

04/26/2023

Trip Rating:

Very organized, informative, and fun! All tour guides were awesome!

We are pleased to hear you had a great time on our Spotlight on Tuscany tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

04/06/2023

Trip Rating:

This is my second tour with Collette, was not disappointed! The guides loved there work, very informative. The bus driver amazing. The history of Tuscany, so profound! There’s no way I could choice a favorite,, everyday was my newest favorite! Can’t wait till the next adventure!!!

We are pleased to hear you had a great time on our Explore Tuscany tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

04/06/2023

Trip Rating:

Every thing was just so well planned

We are pleased to hear you had a great time on our Explore Tuscany tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

04/05/2023

Trip Rating:

The Baptistry at Pisa, the friends we met.

We are pleased to hear you had a great time on our Explore Tuscany tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

04/05/2023

Trip Rating:

Wonderful tour Manager, Matilla. Loved the hotel and location; had a truly ,once-in-a-lifetime fabulous experience :}

We are pleased to hear you had a great time on our Explore Tuscany tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

04/05/2023

Trip Rating:

Siena, I actually started to fully enjoy this trip on this day. And this was before we got our bags, finally, that night. Pisa and then Cinque Terre and then San Gimignano brought wonderful days of good weather and great experiences! The cooking class was so fun! I’d do that again. Loved staying in one central location, Montecatini-Terme, and venturing out from there for our daily experiences.

We are pleased to hear you had a great time on our Explore Tuscany tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

05/30/2022

Trip Rating:

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05/24/2022

Trip Rating:

It was a busy busy vacation. Not much downtime to rest and explore the area we were in. Didn't care for the early morning departures. Anything 8:00 a.m. and after would have been better. I love touring and seeing it all but in my opinion the tour to Pisa, outside of seeing Pisa, was a waste of time. An hour would have been sufficient as there is nothing else there. A coastal tour would have been great as I understand we were near the sea.

05/20/2022

Trip Rating:

Brenda was the best in helping with the covid situation. The places we saw were amazing

05/20/2022

Trip Rating:

I absolutely loved this tour! Siena and San Gimignano were the highlights. The cooking class was a lot of fun as were the wine and cheese tours. I would have preferred less time in Pisa, an hour (two tops) would have sufficed. Our tour manager,, Alessandro Bindi, could not have been better. He was patient, kind and so knowledgeable. He was a pleasure to vacation with!

05/16/2022

Trip Rating:

The tour manager, Simone, the motor coach driver, Daniella, each of the local tour guides were all knowledgeable & enjoyed sharing Tuscany with us. The cities selected, the agri-turismo venues for the wine tasting ,cooking class & cheese farm were welcoming, informative & delicious!

05/14/2022

Trip Rating:

Michela was a caring and excellent guide. She was aware of everyone on the tour and adjusted her pace accordingly. Her personality and humor made the tour loads of fun.

05/14/2022

Trip Rating:

Enjoyed everything about this trip. Excellent guides. Beautiful country, friendly people, fabulous food and wine.

05/14/2022

Trip Rating:

This Tuscany trip was wonderful! Being able to stay the entire trip at one hotel in the center of town, Montecatini, was perfect. Each day excursion was planned perfectly with enough free time to explore on our own. The optional tour to Cinque Terra was a great addition.

05/13/2022

Trip Rating:

Well organized tour. Fantastic tour manager with lots of experience. Great local guides that add a personalized touch to the tour imparting information not readily available.

05/13/2022

Trip Rating:

Our guide was amazing and all the drop in guide ware great. Felt very safe with our bus driver who new the lay of the land and traffic.

05/13/2022

Trip Rating:

We were able to see and do so much on this fabulous trip! Tour managers were awesome. I can’t wait to travel with Collette again. 😍

05/13/2022

Trip Rating:

Our tour manager, Juilio made my trip so memorable. He was so knowledgeable. Plus he was so much fun. He always had a joke for us.

05/13/2022

Trip Rating:

The tour guid was extra special and very good at her job

05/13/2022

Trip Rating:

Had a great experience met a lot of friends

05/13/2022

Trip Rating:

The tour experience overall was excellent. My only complaint is that we were told to buy COVID tests to use before we could return. I got extras in case something didn't work. I was left with $75 worth of COVID tests and also paid to have one done onsite. Our guide actually told us that they had been doing the onsite tests for awhile. My suspicion is that we were sent outdated paperwork. That is something that could be avoided.

05/13/2022

Trip Rating:

Small group, personalized experiences, attentive and knowledgeable tour guide. Great experience.

12/10/2019

Fell in Love with Italy

Trip Rating:

The tour of Tuscany made us feel as though we were part of the villages as we learned about their history & enjoyed the cultures. We became captivated by the beautiful hills, mountains, countryside & architecture. Colette tours was well-organized & our tour manager & coach driver were so very professional and fun!
Trip Rating:

Visiting San Gimigano & it's absolutely gorgeous countryside & village. Also, seeing the leaning tower of Pisa in person gave me goose bumps!

12/04/2019

Fantastic tour director and busdriver

Trip Rating:

The only thing i did not like was the amount of walkiing As a Senior with the addition of COPD it was very difficult for me and quite a few of the others. The tour director was so knowledgeable and he was a joy yo be around .
Trip Rating:

I loved the cooking class and the eal l everyone prepared Seeing the leaning tour of Pisa was great

12/03/2019

Organized so well... Great Time...

Trip Rating:

Just Great...
Trip Rating:

All were great...

12/03/2019

Fabulous, exciting, awesome

Trip Rating:

The tour of Tuscany Italy was awesome, well planned. Yvanka was fabulous and so informative; and kept everyone on time, the individual tour guides were so informative and knowledgeable.
Trip Rating:

The overall tour was the absolute best. Sienna was my favorite spot along with San Gimigano.

12/02/2019

For first trip to Italy, all details went very well

Trip Rating:

All details before and during the trip went well. Lufthansa went on strike the day we were to travel and all tickets got switched in a satisfactory way to BA. Tour manager Pilar was A1.
Trip Rating:

From the ground transportation in CO to the airport and all other details were timely and without incident.

12/01/2019

Very efficient and well done.

Trip Rating:

Bus was very comfortable...had a great driver. Enjoyed Carlo & the tour of Lucca, & especially the tour of the Gothic Line & bunker. Our guide for the week, Pilar, was exceptional! Very informative, helpful, & fun!
Trip Rating:

The cooking class was a lot of fun...really enjoyed that! Learning about the contradas in Sienna was very interesting. Learning about the Gothic Line & seeing the museum & bunker was also very interesting. So appreciative we were able to stop at a military cemetery as well.

11/30/2019

Trip Rating:

I have done a fair amount of international traveling but never with a tour, and fortunately my first time out was with Collette. "Spotlight on Tuscany" was literally a trip of lifetime, and for future trips I will always make sure the trip has been planned by Collette. The Tour Manager was fantastic, as was our bus driver, hotel, and day trips. I shall never forget it - thank you!
Trip Rating:

It's difficult to cite my favorite experience but at the top are: Montecatini Alto and Cinque Terre. But then Florence, Luca, Pisa, Siena, and trips to both a working farm to make our own dinner, plus the tour of a 7th-generation vineyard and olive grove were fantastic, too!

11/29/2019

Now must return to see Cinque Terra

Trip Rating:

Due to weather cancellation of the excursion trip to Cinque Terra they were able to substitute a trip to Bologne. Weather was not the best (rainy) but better than 100 degree temps and overly dry.
Trip Rating:

Weather was not something they could control. For rainy season please try to set something up for center city travel when there is persistent downpoors of rain. Selected good highlights of the city and gave ample time for individual tour time in each city.

11/28/2019

Great trip! Well organized and wonderful tour manager

Trip Rating:

Very impressed with how well everything was planned and the tour manager Claudia was great
Trip Rating:

Even though the weather was cold and raining the scenery was beautiful and tour guides very knowledgeable

11/27/2019

My first planned tour with any company. It was terrific and Id do it again.

Trip Rating:

The accommodations were great, the tour manager was terrific.
Trip Rating:

Wonderful leader and well planned experince

11/27/2019

Tuscany cities, a day at a time.

Trip Rating:

It was well organized and well run. Our day trips were planned with very good local guides. Attention was paid to details and it made a difference. The tour manager was really ‘on top of things’, needing to adjust plans due to traffic, weather, etc.
Trip Rating:

Spending time in Pisa and getting free time to explore the city.

11/27/2019

Excellent service from start to finish!

Trip Rating:

From the moment the trip reservation was made until I arrived home on my doorstep I was given unfailing attention and service.
Trip Rating:

Would have been 5 stars but we hit the rainy season which put a bit of a ‘damper’ on some of our activities.

11/26/2019

The best way to travel !

Trip Rating:

Everything was done with great thought, my first but not my last Collette tour! Loved every moment, every tour guide; our personal guide and driver were the best!
Trip Rating:

Because even though the weather was wet and cold, the guide made the best of everything

11/26/2019

Would not recommend for folks who cannot walk several miles at a time.

Trip Rating:

First, your info at registration does not adequately disclose the level of physical activity needed for participation. Next, far too much time spent on buses. There must be a location more central to areas visited or change hotels during trip.
Trip Rating:

See earlier review. Pisa was fascinating.

Thank you for traveling with Collette on our Discover Tuscany tour. We're very sorry to hear about the issues you experienced with the pacing of the tour and the itinerary. Your feedback will be reviewed by our Product Design Team so that the overall touring experience for our guests can be improved.

Collette Support

11/26/2019

Tour Manager Alexa was delightful!

Trip Rating:

Tour manager Alexa was an absolute pleasure to travel with. Extremely knowledgeable and entertaining while helping us have an amazing vacation. I would love to travel with her as tour manager again some time. the City Guides were also wonderful. lots of walking in the rain, but enjoyed every minute!
Trip Rating:

gelato, pasta, wine tasting, market, too many to mention

11/26/2019

I don’t think I‘be received my Cinque Terra excursion reimbursement yet.

Trip Rating:

Great
Trip Rating:

Cooking demo and the meal that followed

11/26/2019

Trip Rating:

We had a great group of fellow Collete travelers and our Collete agent in Italy was great. The weather was not always that great though which had nothing to do with Collete. I would have liked a little more free time in the various cities we traveled to each day. One of my favorite activities was locating a small Bistro or restaurant to each lunch. My sister and I never had a bad meal!
Trip Rating:

If there would have been less rain, I would have given the tour an excellent. We were unable to attend the train ride due to poor weather conditions as well. The group dinners were good but the Bistro's and restaurants that we found for lunch were better plus we could order what we wanted to try.

11/26/2019

Trip Rating:

Our flights were not very well planned out - we had long layovers and the Allitalia flight from JFK to Rome was a very old plane and very uncomfortable - the flight from CDG to Cincinnatti on Delta was very nice however.
Trip Rating:

Claudia Mora was wonderful and so knowledgeable about the history or the Tuscan region; the motor coach was very nice and comfortable with an outstanding driver; some of the local tours were too long on detail and information that I would never remember - just the highlights please!

11/26/2019

Even rainy tours can be fun.

Trip Rating:

Sibila Cincotti (Guide) was very knowledgeable and entertaining. She took any requests, changes or mishaps in stride and ensured all were informed of what would be happening each day. Gianni (Driver) was professional and skilled driving a very large vehicle safely on what were at times tight and twisting roads. Both would be recommended again. Local guides were interesting and knowledgeable.
Trip Rating:

The sites were amazing. The weather didn't cooperate, but everyone else did. Siena was very interesting regarding the background on the contradas and their annual competition. It impressed me that people live in constantly uphill towns and embrace the natural lay of the land. The history of feuding between towns and eventual unification was something I didn't know about Tuscany. Beautiful scenery could be found even while driving down the highways.

11/26/2019

Trip Rating:

Very professional and organized
Trip Rating:

Tour guide was very accommodating

11/26/2019

It was a lifetime memory

Trip Rating:

I am going on the Canyon trip. Everything was so well organized and from the bus driver to the tour guide, they were excellent.
Trip Rating:

everything was memorable and one of our group captured the experience on a 54 minute video

11/26/2019

Awesome 👏

Trip Rating:

The organizing was wonderful. I made my travel arrangements through you, was picked up and delivered home in a limo. Great flights. Tour manager, Alexa, was awesome and were the daily guides! It was a tremendous experience and YES I definitely would use you again!
Trip Rating:

Awesome experience! Going to the Winery and cheese farm. Loved Siena and San Giamanano. Bologna was an unexpected surprise. All was great!

11/26/2019

Our tour manager Alexa was outstanding!

Trip Rating:

Our Tour Manager, Alexa D. was outstanding! She made the trip so enjoyable and I learned so much from her! She made sure we were able to get the most out of each city we visited.
Trip Rating:

Our tour manager Alexa D was outstanding! She made the trip so memorable. She made sure we got the most out of each city we visited. Her knowledge and enthusiasm was amazing.

11/20/2019

Trip Rating:

Everything was well organized. I would recommend this and will look into doing another tour.
Trip Rating:

I enjoyed the cooking class and being able to eat what we made.

11/20/2019

A wonderful experience that exceded my expectations.Stress free

Trip Rating:

Guides were wonderful bus driver awesome. Food great!!
Trip Rating:

Every place was my favorite. Only one unpleasant experience we street vendors in Pisa. That was awful!

11/19/2019

A tour of Italy

Trip Rating:

This was a once in a lifetime trip, with such beautiful country to visit. Our tour guide was great, very knowledgeable....and many cudos to our phenomenal bus driver. The only way to visit a different country is on a tour, with friends!! However, would have been nice to have a rep at connecting airport because our flight got cancelled, and we had to maneuver the situation by ourselves.
Trip Rating:

The Leaning Tower of Pisa, the historical sites and cities, the fun options, such as the cooking class, all wonderful.

11/19/2019

Stunningly beautiful!

Trip Rating:

At Your rates are reasonable. Our tour director was knowledgeable & fun! All of the tour guides had so much wonderful information to share.
Trip Rating:

All of the places we went had such lovely people that we interacted with. Cooking class was so much fun!! All the food that was prepared for us was excellent. The organic cheese farm was interesting.

11/17/2019

Wonderful experience.

Trip Rating:

Great choice of excursions. Heather was a delight and so knowledgeable.
Trip Rating:

The tours were fun and so informative. I especially enjoyed Siena and the cooking experience.

11/15/2019

Trip Rating:

The guide, Mara, was outstanding. My friend had unexpected problems walking. Mara would call a taxi to take my friend and I to the next meeting place. This was done a few times. Mara was always pleasant so my friend felt okay to still be part of the tour group. It was so important to my friend to go to each of the cities retracing the steps she and her deceased husband had traced years before.
Trip Rating:

There was a lot to do and a lot of walking. My favorite experience was going by boat to the villages by the Sea. I wished for more time there. Is there any trip that has just that experience? Maybe staying overnight or 2 nights? The local expert guide was excellent for that experience. Thank you for her.

11/14/2019

Good value

Trip Rating:

Good value for the money. We enjoyed seeing the major cities in Tuscany, and having time, on our own, to experience local restaurants, etc.
Trip Rating:

We loved being able to see Cinque Terre, especially by boat.

11/08/2019

Mixed feelings

Trip Rating:

The guides were great as was the bus driver in Italy. It would be nice to have had a little more info regarding the daily schedule prior to the trip. I was disappointed by the reaction and response when I asked for that info prior to departure. I would have liked more input on the flight schedule. The group left at different times, with ours leaving the hotel at 4:00 am.
Trip Rating:

Tour guides were great. Pace was challenging for some in the group.

11/06/2019

Great trip

Trip Rating:

Excellent planning, local guides were great,especially the one when we visited Lucca.
Trip Rating:

Leaning Tower of Pisa and Cinque Terre

11/05/2019

Trip Rating:

The tour was well organized and the guides were wonderful. We craved more free time to just enjoy the town where we stayed. After the fact, we realized we like the smaller cities best and were overwhelmed by the crowds in Florence. Seeing the David was a highlight but we were more than ready to leave the city. Maybe that day trip could be optional.The best parts of the trip were the visits to the farms where we did the cooking and enjoyed the winery and dairy farm. Pisa was wonderful as well as San Gimignano and Siena. We could have spent more time seeing the scenery around San Gimignano and maybe a chance to do some photography of the beautiful countryside. These are just my suggestions.
Trip Rating:

See above statements where I gave my opinions..

11/05/2019

Trip Rating:

Our tour manager, Mara Ravelli, was fantastic. She was personable, friendly and well organized. She was very knowledgeable about the locations we visited. The bus driver, Biagio, was an excellent driver. We arrived on time everywhere we went and he drove us safely and with confidence. The local guides were entertaining and informative.
Trip Rating:

The tour was just what we wanted. It was a good mix of large group touring and small group experiences. We particularly enjoyed the cooking class, the private wine tasting and the Contrada tour in Siena.

11/05/2019

Trip Rating:

Mara was fabulous, the local tour guides were knowledgable and interesting and the bus driver was excellent and very skilled.
Trip Rating:

I enjoyed all of the cities but the boat ride and the 5 cities were great. Being able to go to the horse chapel was awesome and special.

11/05/2019

Memories never forgotten!

Trip Rating:

This was an excellent experience. My days were full of adventure guided by area experts. Our Tour Manager, Mara was very patient and friendly. She made the entire trip so memorable. To have this many people that bonded and enjoyed each others company was just amazing. Not only did we spend everyday with this group but our evenings were filled with wine, relaxation and camaraderie. This was the best trip ever!
Trip Rating:

The tours provided memories that I did not expect. The culture, the country sides and the quaint towns we absolutely amazing.

11/04/2019

I'm glad that the location is safe for walking anytime.

Trip Rating:

I felt Collette was a very well run travel group, but Katheleen our guide was a little unorganized. I had been on a similar trip with Trafagar in 2011 with my husband. Pretty much went to the same towns but different places. I can never figure out why we drive so far to go somewhere when we could stay closer to our location and enjoy time there!!! I'm sure there are vineyards close by also that we could visit.
Trip Rating:

I liked that I could take a day and do somethng on my own because I felt safe in our area. Slower pace!!!

11/04/2019

Trip Rating:

Everything on our tour ran seamlessly. If there were issues, they were handled promptly. I would definitely choose Collette for our next trip.
Trip Rating:

The schedule was well designed. We had free time every day. Loved the "extra" things like a stop at an organic farm and the U.S. American cemetery

11/04/2019

Trip Rating:

Sites we visited were remarkable. Local guides were very knowledgeable and informative. We just needed a little more time at each site for meals and independent sightseeing and shopping. Our bus driver was excellent maneuvering the narrow roads.
Trip Rating:

Loved the entire tour. Extremely happy that I included the optional excursions as they were fantastic. Also could have used a little more time for exploring the local town around the hotel.

11/03/2019

Fantastic

Trip Rating:

Yes I would recommend since we all had a great time
Trip Rating:

Lucca was my favorite day

11/01/2019

Awesome!!

Trip Rating:

EVERYTHING was awesome!!
Trip Rating:

I enjoyed the whole experience of the Tuscany Tour!

10/28/2019

Trip Rating:

Mara was an excellent tour guide. She is the reason for the 5 stars.
Trip Rating:

Hard to pick just one, put thoroughly enjoyed the dinner and dancing to the YMCA song.

10/27/2019

Trip Rating:

Mara and David the driver took very good care of us. The hotel was good, but had bathroom issues. The tours were very good. I would have rather visited more vineyards and skipped the leather goods stop and the gold store also was unnecessary.
Trip Rating:

Mara and David the driver took very good care of us. Hotel was good, except for the bathrooms which were awkward. Tours were good except for the leather and gold sales stops. I would have preferred more vineyard or park stops.

10/27/2019

Great experience and I will do it again when touring another city.

Trip Rating:

The tour Manager was fantastic. She was energetic, helpful and funny. All local guides were very knowledgeable. Without them, I would have just wandered around, seeing things but not knowing the history behind them. I highly recommend going in a group with tour guides.
Trip Rating:

Everything was great. I had a good time.

10/27/2019

Trip Rating:

Absolutely marvelous. Everything was excellent. I will always use collette and recommend you to my family and friends.
Trip Rating:

Everything was right on time, which is a biggie for me. All personnel was knowledgeable and friendly.

10/27/2019

Great experience

Trip Rating:

My booking as well as many questions that I had were answered by my tour leader, Don, from the CRTA. I did, however have to contact Collette once to clarify our excursion purchase and the lady I spoke to was amazing!! She not only helped to ensure that we were signed up for both optional excursions, but was also able to give some great advise on different parts of the tour, such as making sure you have comfortable shoes for the Cinque Terre excursion. She also told me to be sure to download the Collette app for even more information about our tour. (I do wish that I would have explored the app a bit more before going on the trip because I did not use it to it's full advantage. I really appreciated the package sent out before my trip that included an itinerary booklet, as well as tips and pointers about travel in Italy. It also had a luggage tag, name tag, a pen and some other items in a nice leather zippered book-sized case.
Trip Rating:

I really enjoyed the variety of sites this tour offered as well as the convenience of having to only unpack once. Choosing a central hotel to stay at and going on day trips made this tour quite enjoyable and relaxing. Our tour guide Antonella was amazing, and our driver Pio was great. The local guides were very knowledgeable and added that personal touch to the tour. I am still awestruck at the beauty of this area, both natural and man-made and look forward to exploring more of Italy in the near future.

10/24/2019

Too much to see in one trip.

Trip Rating:

This is my 4th tour with Collette. All of my previous experiences have been very positive. This one, not so much. The breadth of the tour is just too inclusive. It's just not possible to see all of Tuscany in 6 days. In fact, I was really hoping for more of the cultural experience - the food and the wine - than all the sightseeing. It would be better to have been a bit more selective. Granted if you go to Tuscany you have to go to Florence but I could have experienced the sights just as well in a video. Continuous walking from one attraction to another without having time to appreciate any of them for more than a few minutes is really not the experience I would have liked. Yup, I saw the outside of the Duomo; yup, I saw the Ponte Vecchio from a distance; yup, I walked past the Baptistry and yup, I walked past the David. Okay, check those things off my" bucket list" and now on to the next stop. And that was just Day One... Our tour manager certainly knew Tuscany, he's a native, and he was personable but his management skills were not up to my previous experiences with Collette. Each day's departure times were always subject to change and were announced the evening before. That makes trying to plan ahead and organize for the next day somewhat difficult. Keeping track of all the members of the group was kind of fluid as well. I had difficulty keeping up with the quick pace of the group and pointed out my slowness to the manager asking that he at least be mindful of the fact that I was bringing up the rear of line. Unfortunately, I got left behind at one stop because he lost sight of me. The bus left without me. I was able to catch a cab and return to the hotel but I think I caused some concern and certainly raised the awareness of the manager and the group as a whole going forward. The experience should at least highlight the fact that there needs to be better communication should something actually have happened. The local guides were knowledgeable, but again there is just too much to absorb all at once. We had the same bus driver for the entire tour and he was very good. On each of the other tours the manager required everyone to change seats each day. This manager did not and the same people sat with the same people in the same place each day. A little awkward for me and several others as we were travelling alone. It was very nice to be based in the same hotel for the entire trip and the hotel was actually better than some I have experienced on other Collette tours. (There was individually controlled heat and air for one.) The food was certainly adequate.
Trip Rating:

Not as good as my previous experience with Collette. What I'll remember most is getting left behind in Lucca. Too much to try to do in one tour.

Thank you for traveling with Collette on our Spotlight on Tuscany tour and for providing us with a thorough review of your experience on tour with us. We're very sorry to hear about the issues you experienced. Your feedback will be reviewed by the Product Design and Tour Management Team's so that the overall touring experience for our guests can be improved.

Collette Support

10/20/2019

Trip Rating:

Collette Tours are generally well organized, use local guides and make efforts to meet your needs--eg flight requests
Trip Rating:

Use of knowledgeable local guides enhanced the tour. For this tour you also stayed in one hotel rather than travelling from one totel to another . Well plaanned and organized.

10/19/2019

Trip Rating:

The Tour Manager, Antonella Regi is truly the Best!! Antonella's expertise & kindness was most appreciated. She gave me a comfortable tour filled with so much wonderful knowledge & very good experiences every day.
Trip Rating:

I do not have a favorite. Each day that we went on tour in Tuscany everything was excellently executed & well organized.

10/19/2019

Trip Rating:

Our tour mgr, Antonella, was GREAT she was informative, helpful, caring and fun!! All the local guides were wonderful too - I feel I learned a lot about Tuscany.
Trip Rating:

All was very good - Collette did a great job in all aspects of the tour and I would probably use them again should I choose group travel. I will of course recommend them to anyone wishing to travel in a group. Hard to pick a favorite because I loved it all - the cooking class was the most fun, Loved Lucca and Sienna (smaller towns - less people) the Cinque Terra trip was memorable because of the frenzie of the train travel....too many people for me and only saw 2 of the 5 villages. Florence would have liked to have seen other museums and the Porta Vecchio bridge - but too many people....The business class upgrade opportunity was wonderful and I would do that again.

10/15/2019

Trip Rating:

2 stars? I was aiming for 2nd from the top. Great tour guide. Too big of a group. Liked the 1 hotel stay. Overall a good tour.
Trip Rating:

Lucca and Carlos were the best

Thank you for your feedback on the Spotlight on Tuscany tour. If you have a chance, please re-rate the feedback as 4 stars as you indicated above.

Collette Support

10/15/2019

overview of Tuscany and daily field trips were wonderful

Trip Rating:

Outstanding tour guide and local guides in the cities we visited. One hotel was also greatly appreciated. Local restaurants were exceptional
Trip Rating:

outstanding knowledge and history of the region by well informed guides.

10/13/2019

Trip Rating:

From presentation to actual tour, most expectations are either met or exceeded. The tour guide/manager Antonella Regi was very well versed and knowledgeable to the places where she took us, expanding on the renaissance history and the present relationships of these areas and cities. Our visit to different organic farms has extended the bonds between local farmers and tourists to taste the atmosphere and warm welcome of the small time farmers around the Tuscan region.
Trip Rating:

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10/13/2019

Will use Colette again

Trip Rating:

The entire trip was enjoyable. Our guide was courteous, respectful, knowledgeable. She was exceptional and handled any problems that were encountered. The additional guides in any city we toured extremely knowledgable and answered any questions.
Trip Rating:

Every day was memorable, would come back to see more in detail Places visited

10/12/2019

Mariangela, Best Tour Guide EVER!

Trip Rating:

Mariangela Carozzi was informative, clear in her instructions and absolutely fun on a tour of Tuscany. Her ability to manage a group of 41 women was phenomenal. There were many challenges and she handled them with patience and grace. Our safety was her number one concern. From the bus ride, to navigating the cities of Italy, she equipped us with all the information we needed to stay safe and keep our belongings safe also. She adjusted the itinerary due to the extremely hot temperatures. I cannot say enough about the stellar view I have on Collette Tours solely because of Mariangela. Thank you for having such a dedicated employee on your staff.
Trip Rating:

Dinner at the Villa. An evening at a Tuscan village, with the most delicious food and wine. Music was an Italian singer. I felt like I was in the best dream ever.

10/11/2019

Trip Rating:

I liked the tour but I think we didn’t have enough time in Pisa I would have enjoyed staying longer. In Clinique Terres, instead of stopping at two cities (locations) it would be better to stop in only one to give us more time to walk around and enjoy lunch without rushing. The boat ride was nice but the trip to Clinique Terres was less of what I expected. I did not like the train ride to Monticello we were shoved into the train like sardines and several others from our group did not get on the train with the rest of us.
Trip Rating:

Climbing to the top of the tower of Pisa with my Granddaughter. I especially liked Lucca and the tour guide. He was very knowledgeable and knew his history.. I like seeing the Germans WWll bunkers and museum.

10/09/2019

Collette did a great job with offering us unique experiences in Tuscony

Trip Rating:

We had some really nice tours. We went places where we were the only tour group present. The tour guides on those tours were really excellent.
Trip Rating:

The tour to the gothic line was excellent. The tour guide was really knowledgeable and personable.

10/07/2019

Good but not perfect.

Trip Rating:

I didn't like having to carry my own luggage to and from the limo to the airport terminals. I'm 68 y/o and found that too much. Also the limo broke down on our way home and we had an hour and half delay reaching our families at home. I also missed seeing the "people and culture" of Italy. I spent too much time with tourist and buses in parking lots. I did enjoy, very much the day at the dairy farm and the day at our cooking class. My travel companion had a lot of health issues and I felt like I was a nursemaid most of the time. She had booked the tour and I joined without realizing just how physical the walking would be. It was ok for me but trying to help her was exhausting. Not a relaxing vacation for me. The tour guides (especially Carlo in Lunna) were exceptional and the bus driver Pio, was wonderful will all of us. The hotel was good to us and went out of their way to make the experience what we needed.
Trip Rating:

Not what I expected, but I wasn't the one who booked it. Limo service very disappointing. Too physical for us retirees.

Thank you for traveling with Collette on our Spotlight on Tuscany tour. We're very sorry to hear about the issues you experienced on tour. Your feedback will be reviewed by the Logistics department so that the overall touring experience for our guests can be improved.

Collette Support

10/07/2019

Trip Rating:

Main tour guide and all local guides very good.
Trip Rating:

Best city tour - Lucca. The cooking class night, the farm/cheese and winery/olive visits were great.

10/07/2019

Not what I expected.

Trip Rating:

The tour manager did the best he could with being forced to try and manager a group twice the size of what it should have been. The local guides were great and the bus driver was fantastic.
Trip Rating:

As for my overall experience, I was very disappointed. When I booked this tour, I believed the group size was only 24 people and that they would all be seniors. Instead you added more groups so there were over 40 people. That size is way too big! Also, in trying to find a hotel to accommodate that many people led to a substandard room. We had to stay for 8 days in a room that was horrible! The shower was LITERALLY 2 feet by 2 feet. I could not bend to get everything washed. This is not acceptable for a senior person. In addition, our room was on the street side where there were 2 restaurants that played loud music until late in the night. Horrible experience. Unfortunately, this overshadowed all the wonderful things that I experienced.

Thank you for traveling with Collette to Tuscany. We're sorry to hear about the issues you experienced on tour. Our 'Explore Tuscany' tour is part of our Classic style of tours and can have up to 45 guests on tour. The Explorations style of tours has a maximum of 24 guests. Your comments on the hotel will be reviewed by the Product Design Team so that the overall touring experience for our guests can be improved.

Collette Support

10/06/2019

My trip was well organized and efficiently executed.

Trip Rating:

My trip to Italy was well planned, organized and executed. It was a "worry-free" trip and I was able to see far more as part of the tour than I would have on my own. I would take another tour with Collette.
Trip Rating:

My tour was planned from departure to our destination in Italy, 7 days of touring and activity through the return to the U.S. We enjoyed local food, wine and visiting ancient and historic sights. I actually got to have a photo taken at the Leaning Tower of Pisa, a lifelong dream.

10/06/2019

Trip Rating:

I had a great trip/tour with Collette. Tony Dominoe was a fantastic tour manager. He was informative and he shared his knowledge and appreciation of the Tuscany region. I would highly recommend Colette and Tony! The only downside of the trip was air travel over to Italy. JFK experience and Alitalia Airlines were not as pleasant.
Trip Rating:

The tour was well organized. I loved Lucca and our local tour guide Carlo was excellent.

10/06/2019

An amazing experience

Trip Rating:

I loved my tour of Tuscany. Our guide was very informative and I really enjoyed him telling us what life is like in Tuscany. He was also fun. The itinerary was great. It was a good mix of activities. Overall it was an amazing experience.
Trip Rating:

This tour was amazing. I loved visiting the towns and hearing the history of each one. Each day was so fun it's hard to choose which is my most memorable experience. I think the most memorable part was meeting so many new people and sharing meals with them.

10/06/2019

Lived thetrip. Smaller group for the ages that went would of been better.

Trip Rating:

Service was great! The hotel, your guide and transportation provided was outstanding.
Trip Rating:

The restaurants and cities chosen were excellent.

10/06/2019

Trip Rating:

local guides in each area made it more interesting with their knowledge and little additions
Trip Rating:

each tour had its own uniqueness and the guides made you feel as though could live there

10/04/2019

Trip Rating:

Tony was very personable and took the time to get to know the group. Really liked staying a just one hotel and doing day trips around the area.
Trip Rating:

Loved Lucca and San Gimignano. Really enjoyed the WWII museum and seeing the bunker!

09/29/2019

great trip, fun group, wonderful experiences

Trip Rating:

well informed guides, nicely planned excursions
Trip Rating:

Sienna, farm trip, cooking our dinner

09/22/2019

Disappointing Tour of Florence

Trip Rating:

The first day finds everyone recovering from long flights. So why do the largest city with a long rather boring tour? Then there was only a little over 2 hours to see any other site I. This large city. Better that Colette rethink this.
Trip Rating:

The tour was only memorable because of how beautiful Tuscany is. The last nights dinner was memorable

09/22/2019

If you want to see the world, see it with Colette!

Trip Rating:

I love the ease of travel that Colette travel provides, I am able to relax and enjoy the experience without worrying about transportation accommodations or the best thing to spend my time and money on. I absolutely love the tour guides and the endless knowledge and details they share with me throughout my journey!
Trip Rating:

Four years ago I traveled to Portugal with Colette, it was an amazing experience that I will cherish for the rest of my life! This year I signed up for the Tuscany excursion and it just blew my mind! I loved every minute of every single day! I can’t wait for my next adventure!!

09/15/2019

Tuscany

Trip Rating:

The tour had many exceptional experiences ie The trip to the cheese farm, the culinary school where we learned to make pasta & the vineyard where we got to walk through the garden & sample the wines & olive oil made there! The thing that could have been better is filtering the guests based on activity level. We walked nearly 6 miles each day in rough terrain and had to wait in several of the older guests that had trouble keeping up.. it was unusually warm and uncomfortable.
Trip Rating:

The culinary school was the highlight

09/05/2019

A consistently great experience!

Trip Rating:

Absolutely great experience every time we have gone on a Collette tour. Our guide, Sergio was fabulous and so was our driver Daniel! The sites were fantastic and the food was amazing. Truly a fabulous experience.
Trip Rating:

A consistently fantastic experience. Great pace. Great sites. Great food.

07/21/2019

Trip Rating:

Excellent tour guide
Trip Rating:

Had a problem with the hotel

07/21/2019

Trip Rating:

Our tour guide was wonderful. All areas of interest were great!
Trip Rating:

Tour guide was superb ! All areas to visit were great and well organized! Hotel was not to our liking

07/14/2019

Trip Rating:

Well organized.
Trip Rating:

Leather shop and gold store a waste of time.

07/13/2019

Trip Rating:

Collette ran a well organized tour and made certain that we saw the highlights of the places to which we traveled. The local guides were knowledgeable and easy to understand.
Trip Rating:

Everything was well organized. A good combination of structured touring, free time to explore and experiences which highlighted the local flavors.

06/28/2019

Comfortable, Affordable, Interesting, Well Planned.

Trip Rating:

Terrific Tour Guide Julio! Great food and entertainment, especially at the farm on the second night. Very thoughtful and interesting planning by Julio and the local guides he introduced us to. Hotel was very nice, our room was great. Wonderful, smooth bus rides thanks to our great driver. Appreciated the transportation to the airports. And the terrific driver and comfortable car for our return to Florence, Oregon
Trip Rating:

Our tour guide, Julio, was charming and funny.

06/19/2019

Trip Rating:

It was difficult to add a flight to the itinerary since i was not flying out of the original city. The tour manager was condescending and unhelpful especially toward the end of the tour.
Trip Rating:

Again, not impressed with the tour manager. Missed several items on the tour that had been advertised as doing. The leather shop was closed since we went on Saturday. We didn't get to have the tour by boat to Cinque Terme since the weather was bad in the morning - should have delayed it by a few hours and didn't get to have the stop for appetizers and drinks as advertised. The tour manager was not flexible to adjust with weather when we could have had free time in the morning instead of the evening. He rushed us all the time on tour threatening not to give us a bathroom break. There were many things on the tour he should've told us that we had to find out on our on after the fact such as we could have used our train ticket to use the bathroom for free and we could have used the ticket for the cathedral to climb the tower for free. We were rushed through our end of tour dinner. He was in a hurry to get to his vacation with "friends". He didn't help anyone off the bus or get bags. He had us load our bags on the bus to depart. The hotel was ok. The water in the shower was either scalding or freezing. The food was ok for breakfast - same stuff everyday. The welcome dinner was poor. The tour day for Cinque Terme should have been included in the tour not an add on since there was nothing else scheduled for the day - just had to pay more!

Thank you for traveling with Collette to Tuscany. We're very sorry to hear about your unpleasant experience on tour. Your feedback will be reviewed and a member of the Guest Relations Team will be reaching out to discuss your comments.

Collette Support

06/13/2019

Trip Rating:

This is my fourth Collette tour and all have been well organized, had a wide variety of experiences and featured a well-versed tour leader as well as local guides. I have been very happy with the tours and will (and have) recommended Collette to friends and family. My one complaint is that the tours have more members than I would prefer. A limit of 20-25 would be better for logistical purposes.
Trip Rating:

Every stop on the Tuscany tour had something to recommend it. It is difficult to select a single memorable experience. But I think that serendipitously running into a parade of folks from each contrada, dressed in their medieval garb, waving their flags and beating their drums in the city of Siena was thrilling.

06/04/2019

Trip Rating:

I might buy again depending on itinerary. I would most likely arrange my own flights as this tour had too many stops.
Trip Rating:

Our guide, Marco, was intelligent, and prepared. The tour locations were excellent.

06/03/2019

Trip Rating:

The tour guide did a great job. Took care of all our needs & was very knowledgeable. Drivers of couch we're great drivers. Need to provide water to guests free when needed.
Trip Rating:

Lots of interesting sites were visited. Farm tour was great as was the cooking school. The supper on the last night was wonderful. A great way to finish the tour

06/03/2019

Trip Rating:

Our tour in Florence was terrible. We didn’t have city tour or see the famous bridge the guide there was boring.
Trip Rating:

Collette gal was a little tart with us making me feel I was in first grade. She was a flirt. Not as professional as what I had experienced in past. Hotel was below expectations.

Thank you for traveling with Collette to Tuscany. We're sorry to hear you did not enjoy the tour. A member of the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

06/02/2019

Trip Rating:

Outstanding guide and trip from start to finish
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San Gimignano and the Tuscan Villa Dinner

06/02/2019

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Good service from all the people we came in contact with from our travel agent, guide and local guides. We would recommend the service to other people..
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It was very good,new enjoyed it all. Our hotel stay had some minor hitches (small shower, very firm bed and wifi overly complicated) but basically it was well maintained, clean and breakfast were good.

05/28/2019

Incredible Tuscany Tour

Trip Rating:

This Spotlight on Tuscany tour offered an incredible balance of both historic visits and cultural experiences. From the visits to Florence, Lucca and Siena to the cooking class, cheese farm visit and wine tasting - it was a top notch escorted tour. Collette Tour Managers are always so professional, experienced, friendly and knowledgeable. Our guide, Marco was awesome! I would recommend this tour to anyone wanting to experience Tuscany and you stay the entire week in one hotel. Wonderful experience!
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I so enjoyed the cooking class and the visit through the villages of Cinque Terre.

05/27/2019

Trip Rating:

Very accessible to contact and have questions answered, however I was given the wrong time of a meeting due to East Coast versus central time.
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Very good value for the price. It was so great to visit so many places. The tour guide, Marco, was extraordinary with his knowledge of the places we visited. He was also excellent in caring for the needs of the senior citizens. The tour was very well coordinated and the bus driver was amazing in his Ability to manage And drive the bus in the roads of Italy.

05/26/2019

Great

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I really enjoyed the whole experience and yours that we went on.
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The places we visited were amazing! I really enjoyed the cooking class we did

05/23/2019

Great - just as advertised

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Everything was handled in a very professional manner. Most importantly, the actual trip was just as advertised
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The local experts provided a great insight into the history of the city.

05/22/2019

Italy tour

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It was excellent start to finish
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Enjoyed every minute of the tour.

05/21/2019

Amazing Guides

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The guides were fantastic and the bus driver was amazing at getting the tour bus through the tiny streets of Italy.
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The tour was great, I just wish we would have had more time in each location. There wasn't enough time to eat and explore.

05/21/2019

Very well organized. The tour was runned very smooth and no time was wasted

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Very organized tour. The tour was very smooth and run very well. There was no wasted time. Would recommend to anyone.
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Seeing the beautiful churches in the different cities.

05/21/2019

Collette is simply the best!

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This was my third tour with Collette, you guys are simply the best. Looking forward to my next tour with Collette already. The tour guide we had was great.
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Enjoyed the visit to Florence and Tuscany. Loved visiting the vineyards and learning about the different wines. Each little town/village we visited was great. Loved learning about the history if each one.

05/21/2019

Everything was golden. I loved it!

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It was my first tour and I can honestly say it was a huge success. Everything was well planned and executed. Our tour guide was amazing! I will definitely choose Collette for my next tour.
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The choice of sites chosen to visit were wonderful. The food was amazing and we were in great comfort while either at the hotel or on the tour bus.

05/19/2019

Best trip I have done in a while

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They always had an answer to my queries, and always with a smile!
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The only problem with the tour was it was too short, there were so many things to do and places to see, and we always finished up wishing there was more time, the guide and driver were outstanding! Rather enjoyed our free day in Montacatini, with no time schedule.

05/19/2019

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All accomadations were perfect. The guides were knowledgeable and helpful.
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The tour guides were exceptional

05/18/2019

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This was my second Collette tour and I am very pleased with them. I will definitely be taking more of their tours.
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Their was a lot packed into the 8 days and I enjoyed all - the only reason I didn’t give 5 stars is because I would have liked a little more time on my own in each of the towns visited

05/18/2019

I will use Collette again in the future

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The tour was well planned with interesting stops. Loved everything! The hotel was very nice. I particularly liked staying in one hotel throughout the tour. Our tour guide, Savio, was well informed and entertaining as well as being well organized and kept everything running smoothly.
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The tour was excellent. My favorite day was spent in Cinque Terre.

05/17/2019

Breathtaking !!

Trip Rating:

A most excellent adventure from first pick up to last ride home. Every minute was wonderful. Every plane, bus and limo connection and their staff was perfect. Our tour guide, Guilio, was a true scholar. From beginning to end his only thought was for our comfort and safety. He imparted so much rich culture and history of Toscana. Guilio was so much fun to be with. He was very organized and the trip ran like clock work. We stayed at one hotel and traveled by coach daily. The coach, driven by Danielle, was luxurious, spotless, on time and the driver was experienced. The waiter, Luigi, at the Grand Hotel Tettuccio, (Montecatini Terme) showed get professional expertise and charm. The local guides knew everything there was to know about every location we were in. To actually be in the birth place of history, to walk ancient, medieval streets where ancient people walked was awe inspiring. The ancient cities were sites to behold. The Art and statuary, the leather work and ceramics...not to mention the jewelry created by true artisans. The color and design of fabrics. The fresh local food in the stores and served in many restaurants to suit your taste.Visits to local vineyards, olive orchards and cheese farms were opportunities to meet the people of the country and share some of the freshest and most delicious food we’d ever had. The shops were filled with the most beautiful, interesting and extremely well made merchandise. We even toured a Word War II Nazi Bunker and heard harrowing stories of local residents who had family members fighting in the war. The Italian people are open, and warm and friendly. The country is clean and easy to navigate. The roads are smooth and well signed and lit. The sweeping vistas of the country side, from landscaped, sculpted hills, to craggy snow capped distant marble mountains are true eye candy!! All the people of every age are well and stylishly dressed. They are polite and friendly! They care for and take pride in their love of dogs. I am thrilled that I was able to make this trip, and I thank Collette for putting together my trip of a life time.
Trip Rating:

Worth every penny. Outstanding from beginning to end. Packed with experience. So satisfying. I cannot wait to return.

05/17/2019

Well-planned itinerary with excellent guide

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The trip was better than I expected and Collette's travel arrangements were largely responsible. It was NOT perfect- but errors happen and our guide did a great job rolling with the flow. Any trip becomes what the traveler chooses and reacts to- my terrific roommate helped a lot! Areas to improve: time between airline transfers was too short- we lost 2 people in Amsterdam because the huge airport w/ no transport systems confused them. Imagine how they felt, lost in a foreign place! Colette made it right but cannot ever make those two forget the awful experience. We also paid in advance for some entry fees that weren't used- our guide hurried a restaurant into providing a dinner to compensate us. Unfortunately the restaurant gave us the bum's rush, throwing food at us and clearing too soon in order to let their local customers dine w/out "the tourists." They certainly didn't earn their money or tips- but it was prepaid, on the last night, and left a bad impression on all of us. I personally found Colette's tipping guidelines too high for the service we received. 20% on top of travel expenses was ridiculous and several members on the tour pooled their tips to even out that percentage to about 12%, where it should be. I will certainly look at future trips with Collette, especially those with single hotel stays- it was marvelous not to worry about packing.
Trip Rating:

Please see answers above.

05/17/2019

Trip Rating:

They took such good care of us Always looking out for the full experience along with safety.Our guides were so full of history and very knowledgeable and yes I would do again and would recommend to someone else .
Trip Rating:

Everything was perfect ,the total experience.

05/07/2019

Trip Rating:

I had lots of fun. Enjoyed all of the tours and the guide was exceptional. The driver was also excellent. I would recommend them for a tour. The Hotel was alos excellent.
Trip Rating:

The guide kept us well informed about out trip. I enjoyed Cinque Terra. I was able to Keep up with the tour.

05/03/2019

Trip Rating:

Everything about this trip was great, airline schedule, hotel accommodations were excellent and the tours were outstanding. I will definitely travel with Collette again and also recommend their travel.
Trip Rating:

Each and everyday tours were excellent but I especially enjoyed the day in Florence (and could have spend another entire day there.) Also the optional day to Cinque Terre was well worth the extra money.

05/01/2019

Trip Rating:

I thought our guide Cybalia was wonderful and the places you picked for us to eat were fantastic. Also the local guide in Rome was excellent
Trip Rating:

I was very upset on how long the layover while going to Italy in Atlanta was unacceptable. Some in our group was on a flight which left a lot earlier. We booked this trip over a year in advance. To me that is unacceptable. Then in Paris another long layover. Seems like you treated us like 3rd class citizens. We ALL should have been on the layover that was less than 2 hours in Atlanta. The brochure for the option Rome at night was not what was described. Luckily, Ciblia mentioned it was a meal and entertainment, no lights by night We were able to cancel; however, it was not what was advertised.

Thank you for traveling with Collette to Tuscany. Your feedback will be reviewed by the Air department in order to improve the overall touring experience for our guests.

Collette Support

04/30/2019

Actual tour experience was exceptional

Trip Rating:

The tour was fabulous. The tour guide could not have been better and the guides especially in Rome were exceptional. I would repeat the trip tomorrow . Problem was with the planes. Delta and Air France did their jobs but the scheduling was the issue. First, the agents could not figure how to fly me to ATL from PTI and suggested I fly to St. Louis and join the group. This did not make any sense to me. It was resolved but gave me on 55 minutes between plans and I almost missed the plane to Paris. The other guest had assigned seats. I discovered this when the friend I travel with asked me what I was sitting. I never received assignments from Collette and my friend and I were seated in totally different area. I had to choose my seats from what was available after all others were assigned seats. I would have appreciated Collette discussing the extended layover I was going to have in Detroit on the return. I loved the transportation to and from mt home to the airport. It was excellent.
Trip Rating:

See what I just wrote. Already explained problem.

04/30/2019

Trip Rating:

Sibila, our tour guide was outstanding! It was obvious that she works very hard to be prepared and knowledgeable. Made the trip very informative and fun. Our bus driver was remarkable, Pasquale!
Trip Rating:

Really would be 4.5. There was some confusion, more than once, on details in itinerary package we received vs. actuality. one example was that we signed up for "Rome at Night" that said there would be a panoramic night tour of Rome. That morning we were told that that would not be included in the evening out, which was the main reason we signed up. We were told we could opt out and get reimbursed. Hopefully we will get reimbursed! Also, 5 1/2 hour layover in Paris was brutal, after a 3 1/2 hr layover in ATL. We had more layover time than flight time! Highlights were Cinqueterra tour, Roman Coloseum, Vatican, Pisa.

Thank you for traveling with Collette to Tuscany and for providing us with this feedback. You were refunded for the option on 4/17/19.

Collette Support

04/25/2019

Very much on time with everyting.

Trip Rating:

Kathi Wingo is amazing. She made sure we got everything we needed. Kept us informed of any thing we should know.
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Got to see a wide variety of things in the area. Cooking evening at the winery was fun!! The group was too large with several heavy/older people that had a hard time keeping up. Taxi's were called, which was great. A small tour group would have been better.

04/23/2019

Trip Rating:

The trip was more than great! We were so very lucky to have Elena Delzanno as our guide. She was so knowable with info not even in our tour. Thought the driver Pio was fun and just very nice. I still think about the trip and it has been weeks and it brings a smile to my face. I think my friend that went also would love to have a schedule of trips that hopefully involve Elena.
Trip Rating:

Just did above The entire tour was great, especially Elena and Pio

04/17/2019

Super people who make sure you have a trip of a lifetime!

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My experience with Collette was fantastic! Our hotel was lovely. Antanella, our tour guide and Piero, our driver, went out of their way to make sure everyone was comfortable in our luxurious touring coach. Each day was a new adventure to a beautiful city, a medieval village, a delicious meal in the country side, or a walk along the Ligurian Sea. A trip of a lifetime! Thank you Collette. We will definitely see you again soon!
Trip Rating:

Each day was a new adventure. I couldn't believe I was really standing in front of THE David and wandering around Florence! The next day was a visit to the medieval village of Lucca and a tour of Puccini's apartment,then on to a WW II historical site. One day we took a short train ride to the Cinque Terre and walked around two villages. And on the ride to the train saw stacks of Carrara marble waiting for shipment and the mountains where Carrara marble comes from. We toured Pisa and took pictures of each other trying to push it upright! Also, we had several delicious meals in the country and even made our own pasta! What a fun way to get to know our fellow travelers. Very enjoyable.

04/15/2019

Our trip with Collette was Exceptional

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This was our 1st trip with Collette and we had a great time! We will certainly consider Collette for another tour and would recommend them highly!
Trip Rating:

Too many great experiences to list. Loved the Agri Tourismo stops for dining, wine tasting and cooking lessons. We had a great day to visit Cinque Terre too.

04/15/2019

Trip Rating:

Great tour guide in Tuscany
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Dinner at the cooking school, trip to Cinque Terre.

04/15/2019

Trip Rating:

This is our third trip with Collette and we have never had a problem. Thats remarkable.
Trip Rating:

Tuscany was beautiful. Our tour guide, Elena was very professional and made her job look easy. She showed us many, many of the beautiful places and particularly Lucca That was the best part of the trip for us.

04/15/2019

Accommodations, transportation, and guildes all highly rated.

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A wonderful experience and very well organized. The tour guide, Elena, was outstanding. Transportation to and from the airport very much appreciated. Look forward to again going on a tour with Collette and highly recommend to others.
Trip Rating:

All details taken care of. Comfortable bus, excellent driver; and the tour guide knowledgable, pleasant and fun to be with. One of the favorites was Cinque Terre.

04/14/2019

Trip Rating:

Collette was very professional and organized with the planning of the Italy trip. The tour manager, Alexa, was absolutely wonderful!!! She made the trip even better.
Trip Rating:

The cooking class The wine tasting Museums Bunker

04/14/2019

Trip Rating:

I would definitely use Collette as a travel service. They went above my expectations on our trip to Tuscany in March with the Sun City Roseville travel club.
Trip Rating:

They took care of everything and had great tour leaders per city we visited..

04/14/2019

Trip Rating:

Travel packet very complete with information about the places we would be seeing and where we would be staying for the week.
Trip Rating:

Great tour manager on Italy. Elena was very knowledgeable and she selected very good local guides.

04/14/2019

Trip Rating:

We asked Collette to customize our between trips days and they did so. Also, they again customized our air fare home, which took their time and patiences to do so. This was very much appreciated...and we got to have an even longer relaxing peroid of time.....thank y'all again for doing so...Denise
Trip Rating:

There are way too many to be really specific...so, I would say the whole trip was fantastic....maybe try to separate the meals, so that their are not 2 large meals provided on ONE day.....such a problem, right??!! Hah!! Denise

04/14/2019

Would love to do again with same guides driver but diff hotel

Trip Rating:

Best guides hands down & bus driver. Hotel was just ok, the staff at the front desk were horrible, never looked up & seemed that you were a bother with exception of the gentleman that was there late night, the 2 girls were useless. Also my only other complaint was before the trip, I called collect about info on upgrade of tickets from sea to ams & back, was told get back to me but they did not. Also due to fog in Amsterdam going and coming our flights were delayed, returning had to spend the night in Amsterdam which screwed up other pick up in sac. I would recommend going thru Paris on those trips due to fog conditions in Amsterdam
Trip Rating:

The farm house for lunch was excellent was all outings, & also the ww2 tour

04/14/2019

In love with Tuscany! Can't wait to return

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Wonderful guide, hotel and choice of places to visit
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The guide was amazing, lots of info and very knowledgeable. Most memorable was the American cemetery outside Florence, and of course all the food.

04/09/2019

Tour guide rocks!

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Our tour guide Giolio was the best. He has the patience of a saint. This tour was mismatched in regards to activity levels yet he managed to keep everyone happy, even those who complained for no reason.
Trip Rating:

I loved the variety of places. it enabled us to see where we will be returning. I do not like the shortness of being in each place and missing out on many lovely things. The hotel dinner food was awful as well as the last night's meal location. The farm to table and cheese farm were amazing, so these others did not quite fit. As we were a foodie group traveling with our local chef, we expected the food to be stellar. We loved Lucca. Hated Pisa, too crowded and touristy. Florence needs at least 2 days and dinner there. Food is much more well known there. Winery did not live up to hype. it was not very good. We had much better at the local bars we went to. Cinque was lovely. The restaurant the guides suggested here was probably one of our favorites.

04/08/2019

Great Company to Travel With

Trip Rating:

Collette was awesome. The trip was reasonably priced, very organized and I love the website where I can get all kinds of information regarding the trip. The only issue was with coming home after a 12 hour flight where we got no sleep, they cancelled our flight from San Francisco to Sacramento and we had to wait around the airport for another 7 hours before we got picked up and taken home.
Trip Rating:

I loved all the history and the architecture.

04/08/2019

Trip Rating:

This is the third Collette tour for me. All of the people involved in putting this tour and making it happen are exceptional. Alexa, our tour guide was just like family by the time it came to say goodbye. She went all out to make this enjoyable and interesting.. I have recommended your tours to all that are interested in a truly stellar tour. experience.
Trip Rating:

Going into the country side and visiting the cheese factory and the cooking class. We all had a great time..

04/07/2019

The perfect vacation

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I did not have to put any thought into this trip and it covered far more than I could have ever planned on my own. A fantastic lineup of tour guides and events. Incredible first experience in Italy! Outstanding tour!
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The tour was incredible. Saw far more than I could imagine. Learned more than I ever anticipated. Each city had its own magical charm. I could not have been more pleased with this tour!

04/07/2019

Collette exceeded every expectation! Can't wait until my next tour!

Trip Rating:

From beginning to end, every detail was attended to. Exceeded my expectations. Felt cared for and safe within the group (as a single traveler) but had freedom to explore. Great tour guides/local experts, the additional cooking class was fantastic, and the cheese farm lunch was one of my favorites. Restaurants were chosen well, day trips were selected with thought of how every moment would be valuable. So much to say about how I enjoyed this trip!!! Can't wait until my next Collette trip!
Trip Rating:

The cooking class was one of the many highlights for me, The entire class was engaged and had lots of laughter with collaborative efforts. The estate where this was provided was beautiful, and the staff warmly welcomed us. We also got to see the sunset over the countryside, which heightened the experience as we explored the grounds. Pasta and Tiramisu were fun to create and enjoy!

04/02/2019

Trip Rating:

You have a treasure in Heather Villamaino!!! With her personal experiences and knowledge of Italy, she added so much culture and history to our trip. Your itinerary kept us very busy, which is great. Thank you for a trip of a lifetime.
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Cinque Terre was unbelievable. Loved everywhere we went on this trip!

04/01/2019

Trip Rating:

Trip well organized. Yes, I would recommend them and would definitely use them again
Trip Rating:

Loved all the places we saw. The tour guide was fantastic. Was very up beat and even added extra things for us to do for those that wanted to. Our bus driver was excellent as well and very courteous. However, we are still waiting to hear from our tour guide with email addresses and information he was going to send to all of us.

03/27/2019

Trip Rating:

We had a terrific travel guide. He explained everything perfectly! He had an excellent knowledge of the places we visited, not to mention, his great sense of humor. Service in the hotel was very, especially at breakfast .
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We truly enjoyed the cooking class. so much fun,and we learned how to make pasta, and tiramisu. The country side was gorgeous, and very relaxing.

03/24/2019

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You always keep us informed great leaders
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we couldn't ask for better service Hotels are always wonderful we meet wonderful friends and our trips are put together very well. Colette does a great job. Thank You

03/24/2019

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The city of Montecatini was well chosen as well as the hotel in a central location. All the meals provded were excellent. The tour director Guglio, was professional, knowledgeable, and a lot of fun. One of my personal highlights was the Agriturismo farm where we made our own meal and interacted with the family. It was a totally enjoyable trip.
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Great trip all around. Collette has never diappointed me!

03/24/2019

Trip Rating:

Giluio Passariello was excellent. He was knowledgeable, fun and always on the spot. His friendliness set the pattern for the busload. Even at break time, he would visit with the tourists. The suggestions for (food, purchases, restrooms) in all the areas were most helpful; all of the information covering the miles was very interesting.
Trip Rating:

Very interesting area and so much history.

03/11/2019

Trip Rating:

Service was excellent. Tour guide and driver were very professional and extremely likable. I really got the best value for a tour.
Trip Rating:

Tour was excellent. More than one memorable experience for sure!

03/11/2019

Excellent customer service.

Trip Rating:

4+ rating. They do an excellent job of arranging the flights to and from. The limo service from home to airport to hotel, etc. is so important to us. Their guides, both tour director and local guides are the best. We just finished a trip with Alexia and she was funny, knowledgeable, personable, and above all -- professional. The sights visited were fantastic. I rate all travel sights at 4's as I feel that certain portions are always overpriced. We have traveled to Europe 8 times with Collette and love their service, their insurance options, and side tour options. We look forward to more trips when the price is right. I'd love to go to Israel, but seldom see bargains on the airfare. It is often the airfare that stops us from more tours.
Trip Rating:

The Florence American Military Cemetery, the cute town of Montecatini Alto, visiting Lucca and the Gothic Line with the German bunkers and the museum, and finally San Gimignano. There we had the gelato that won the world's best contest two years and then off to a cheese farm for a light lunch and the purchase of cheese to bring home.

03/10/2019

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Always very prompt courteous & helpful with phone calls. Mailings are always ver informative & complete.
Trip Rating:

Great locations & venues.

03/10/2019

Trip Rating:

Because of the excellent response, the knowledge, the friendly attitude and just overall willingness to be helpful, I always deal directly with Collette team members and never a travel agent.
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The tour was so much more than we ever expected. The highlight of the tour was tour manager Alexa D. She was organized, always available and her bright personality made the entire trip totally fun. Our bus driver, the local tour guides and everywhere we went allowed us to experience a new adventure each day. We were so satisfied with this trip taht we have already booked the Italian Vistas tour for next spring.

03/10/2019

Trip Rating:

I highly recommend Collette over other tour providers and I will travel with Collette again. They provide an affordable price and ease in making arrangements. Especially love working with Cyndy Snider to make plans. She's the best.
Trip Rating:

For a short tour, this tour was packed! We had plant of time with knowledgable guides and also plenty of time to explore on our own. I love the cities selected and the amazing sights. Especially enjoyed the unexpected parade in Florence. The hotel was friendly comfortable and provided excellent breakfasts. The Cinque Terre add on was perfect.

02/13/2019

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Service was fine.
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Tour included an individual that was not physically capable which caused problems. In addition, that individual was totally inconsiderate in causing the entire3 group to be delayed because he took off on his own and we had to find him.

02/12/2019

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Everything was done extremely well!!
Trip Rating:

The history in all the cities was wonderful. I especially enjoyed the information in Pizza.

02/11/2019

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There was not enough pre trip information for those of us who have never traveled overseas.
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Once safe with our group the trip met my expectations.

02/05/2019

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Fantastic. From the first class hotel to all the sites we visited and, especially, Sergi, our tour guide. What a jewel of a man. He is witty, funny, concerned, and extremely helpful.
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We visited small farms and busy cities. We visited iconic sites like Leaning Tower of Pisa and towns I still cannot pronounce their names. Drank a lot of wines that were simply delicious and tasted foods that were unique. Gelato became a favorite dessert.

02/04/2019

Not sure I would travel with Collette again because of Kevin & return issue

Trip Rating:

The trip was fabulous. Alexandre Dorobanto was fantastic including personable, knowledge of tour areas visited as well as her professionalism. I could not have expected a better tour guide. Our bus driver was also fantastic. That being said, the Collette tour information received before the tour, Kevin, gave us some incorrect info. For example, he told us we should exchange US currency to Euros once we got to Europe. We should have made the exchange locally at either AAA or our local bank which would not have charged us for the service. I was charged $28.00 in Europe. He also should have been knowledgeable about the hotel amenities, he was not. In addition, he should have told us about the spa across the street from our hotel as some of us might have scheduled a spa treatment. Also, Collette should have been aware there was an Italian national holiday on Nov 1 which many Italians used as a holiday long weekend. We traveled to Florence on Saturday, Nov 3, and it was EXTREMELY crowded. It would have been nice to visit Florence on a less crowded day. Finally, Collette should have informed everyone we would not be in the U.S. on Election Day in order to get absentee ballots. I did this once I realized it, but Collette should have advised. I did have an issue with one of our return flights being cancelled on the way home which I have resolved.
Trip Rating:

Issues with Kevin and flight issue coming home

Thank you for traveling with Collette to Tuscany. Your feedback will be reviewed by the Director of Outside Sales in order to improve and enhance the pre tour experience for our guests.

Collette Support

02/04/2019

Trip Rating:

the tour guide was really good. he knew every city really good and knew what shops to go and what food to eat.
Trip Rating:

everything was really good.

02/02/2019

Trip Rating:

Each time I phoned for payment or with questions, the service was courteous and efficient.
Trip Rating:

Norman, our marvelous group guide/"tour manager," needed to help one couple with acquiring their awaited but missing vote-by-mail U.S. ballot for the Nov '18 election, and to help locate and shepherd an elderly lone man who had mobility and memory challenges, as well as to help another man alone after his wallet and U.S. passport were stolen--all during the same one-week trip!

02/02/2019

Almost perfect trip.

Trip Rating:

I’d like to say 4.5 stars. The only negative was really due to the weather. We weren’t able to go to Cinqe d’ terre and had a trip to Bologna substituted. Not as spectacular but Collette was concerned for our safety so it was understandable. My tour manager Alexia was superb and made the whole trip just wonderful!
Trip Rating:

Loved Pisa, the trip thru a contrada in Sienna and the Gothic line visit. Especially wonderful was our tour managers side trip to the American cemetery.

02/01/2019

I had never gone on a group tour.

Trip Rating:

The arrangements, the tour guide, and activities were all excellent.
Trip Rating:

EVerything about this tour was amazing. The tour guide, Mattia, was capable, entertaining, and personable. The people on the tour were fun and easy to talk to, and the Tuscany sites were so beautiful and interesting. I would not hesitate to do this again.

02/01/2019

Trip Rating:

I know they provided great rates and service for a few people in my group who wanted to add trips before and after our scheduled trip. During our stay there was a cancellation of a great day trip that everyone was looking forward to. The crew in the US put together a great alternative trip in a short amount of time that filled in the gap.
Trip Rating:

The tour manager and driver made the trip so much more fun! We felt that we were in good hands all the way. They met as at the airport and provided insight and information and confidence to travel in this foreign place to us. The small towns with personal guided tours by locals gave us the insiders view.

02/01/2019

Trip Rating:

Always willing to answer all my questions.
Trip Rating:

Nice to stay in one hotel for the week. Having tours arranged daily where great.

01/25/2019

Trip Rating:

Very efficient. The trip was well planned and organized. Terrific service.
Trip Rating:

Just an awesome tour. Each city was amazing. Local tour guides were excellent. Such charm. Loved the cooking class, cheese farm luncheon, and wine taste. Would book again. Have recommended it to all.

01/22/2019

Trip Rating:

Disappointed with the advertised and actual happenings
Trip Rating:

Too many people on this trip

Thank you for traveling with Collette to Tuscany. All Feefo feedback and written surveys will be reviewed by the Product Design Team in order to enhance the overall touring experience for our guests.

Collette Support

01/21/2019

Just a so-so tour.

Trip Rating:

I did think the staff were helpful in answering questions and providing assistance. The tours did not include seeing “inside” buildings and museums. It felt as if we spent more time on the bus than actually touring.
Trip Rating:

The tour did not have enough substance. We spent more time on the bus and then just walking past buildings. The tour agent who handled the booking was very inefficient and rude.

01/20/2019

Well organized

Trip Rating:

The tour was well planned and truly enjoyable. I appreciated the preplanning suggestions we received in advance.
Trip Rating:

Well organized and extremely enjoyable

01/18/2019

Trip Rating:

Yes I would certainly travel with Collette again. I know they want you to experience alot but I would have also enjoyed some more time that the traveler could use at their discretion ie: to explore local town.
Trip Rating:

Lots of local experiences and thoroughly enjoyed all guides especially Guiseppe

01/18/2019

Trip Rating:

I’m not sure who planned the trip but they did a very poor job. Scheduled us to visit Florence on Monday. We had to tell the travel agent the museums were closed on Monday. We went to **** on Tuesday which was cruise ship day. Another bad decision. We had a 7 hour layover in Paris after our all night flight, then an hour and a half flight to Florence and the 30 minute bus ride to hotel. The other group had a 3 hour layover. 65 people were on the trip. Our bus didn’t have leather seats or Wi-Fi like the other bus. The cheese farm had a lovely lunch but didn’t see one one sheep, only a pig and a donkey. Didn’t see where they stored cheese or even a demonstration on cheese making. There were many differences between the two groups. The people on our bus were treated like second class citizens and we all paid the same price
Trip Rating:

Cinque Terre was beautiful and it was enjoyed by everyone on the trip.

Thank you for traveling with Collette to Tuscany. A member of the Guest Relations Team will be reaching out to discuss your feedback.

Collette Support

01/18/2019

I fell in love with Tuscany

Trip Rating:

My Tuscany tour was amazing. Guide Antonio was the best I have ever met. He kept us on our tight schedule (not an easy thing to accomplish). He was very knowledgeable. Antonio was polite, professional and extremely kind. Tio was a great driver. I felt very safe with him. Very conconsiderate in helping the elderly. Sights were amazing ~ I loved everything. The hotel was ok. It was in an excellent location.
Trip Rating:

It was awesome! Food was excellent. Sights were gorgeous.

01/18/2019

Tuscan Dreaming

Trip Rating:

The tour was well planned. Our gude was beyond knowledgeable and shared so much with us. Our motor coach driver was very skilled and personable. Accommodations were pleasant and included meals were superb. Reasonably priced, this tour was excellent.
Trip Rating:

Optional trip to Cinque Terre was magical. The included meals were a true experience and D-elicious.

01/18/2019

Trip Rating:

The tour of Italy was excellent, though the air travel could have been better. Very long layovers getting there.
Trip Rating:

The tour was excellent. Accommodations were good. I loved Lucca and Monticontini was a very nice town.

01/18/2019

Trip Rating:

We loved our tour guide Pilar (Cookie) and our driver Franco! All the excursions were first class and educational. All the other specific town guides were so great at the history and knowledge of the that area. It was very fun and we would do it again with Collette!
Trip Rating:

The great stories our tour guide as us of each region.

01/18/2019

The best !

Trip Rating:

It was a fabulous trip of my life time. Great sights and destinations. The food and wine and people were terrific! Everything was so organized a head that you knew what you would be doing every minute. Yes. I would go again and have recommended Collette to many other people.
Trip Rating:

Loved all the details we got from our tour guide. She gave us great insight to everything on the tour. The food was out of this world. Great ! Favorite city was Florence. Loved all the history and art works of Michelangelo. Truly loved everything.

11/19/2018

Collette really cares

Trip Rating:

Collette seemed to care about its customers and helping with any problems that may have arisen. I will definitely book another Collette tour in the future.
Trip Rating:

Even though an optional tour was cancelled due to weather concerns (and rightfully so), the day we spent finding something else to experience was one of my favorite days on the trip. We discovered Montecatini Alto, right about Montecatini Terme where we were staying, and wandered around for a few hours. It was beautiful and not crowded at all.

11/11/2018

Trip Rating:

I was very happy with the service received from Collette. The site gave information I was interested in, An introduction letter from our Tour Manager Mario, made me feel that there was genuine interest in ensuring I had the best tour possible. The hotel was good, the sites and guides were fantastic, the people were incredible! I will definitely use Collette again!
Trip Rating:

The tour team,: Tour Manager, the site guides, the bus driver., and of course the destination! I can't state a favourite memory except to say , the tour was worth every penny, The Collette team in Canada but especially in Tuscany made this trip perfect.

11/11/2018

The Perfect Week

Trip Rating:

The trip was exactly what I had always dreamed of when I had planned in my mind of going to Tuscany. It was the perfect blend of exciting, fun, adventurous, relaxing and just plain wonderful !
Trip Rating:

Going to Siena and learning about the history of the neighborhoods and horse races.

10/29/2018

Awesome service!

Trip Rating:

Awesome service! The local guides were great; knowledgeable and friendly. My only suggestion is to have smaller groups. Having 45 people in the group was hard to manage.
Trip Rating:

I loved visiting Cinque Terre and the drive through the countryside. The tour was amazing, there were just too many people in the tour.

10/09/2018

Trip Rating:

Everything good but hotel and therefore cannot recommend.
Trip Rating:

See above hotel wasn’t even close to satisfactory

Thank you for traveling with Collette to Tuscany. A member of the Guest Relations Team will follow up with you.

Collette Support

10/07/2018

Great trip, great value. Can’t wait to go back to Tuscany!

Trip Rating:

Spotlight on Tuscany was a well organized tour. Being based out of one location with our daily trips to our featured location was a plus. The tour covered a lot of territory in seven days. The coach was comfortable and tour director, Luigi, was excellent. We would definitely recommend Collette to our friends.
Trip Rating:

The Spotlight on Tuscany was a very interesting and educational tour. Although we covered a lot of beautiful territory in seven day, our favorite spot was Cinque Terra.

10/04/2018

Trip Rating:

great guides and tour manager and bus driver
Trip Rating:

Florence , cooking class, gothic line all amazing

08/05/2018

Trip Rating:

Well managed tour. Great guide. Good value for the money
Trip Rating:

Hotel was in a great location.

07/03/2018

Trip Rating:

Our Tuscany trip was excellent. From our tour guide, hotel, places visited and the food everything was " top drawer"!
Trip Rating:

I think every town we visited and the expert guides that told the history from a local point of view were the highlights.

07/02/2018

A great experience

Trip Rating:

For a single traveller, this trip was the best to Tuscany of all the tour companies I looked at. It was the most interesting I have been on because of the variety of experiences on offer. The Tour Manager was very good as was our coach driver and the local guides employed. I should have liked a small break in the morning activities to enable us to have a morning drink together. We were all disappointed that the Tour Manager was not with us on the morning of our departure to see us off as she had been assigned to start another tour before we left.
Trip Rating:

The variety of experiences - cooking class, winery visit, visit to the cheese farm plus the local tours.

05/15/2018

Glorious Tuscany

Trip Rating:

Wonderful time with Collette in Tuscany! Fabulous guide Mickey! A little too much FYI in towns from guides there. Would rather have had a little more free time. But the guides were very good. Carlo was exceptional in Lucco and at the museum. So interesting!
Trip Rating:

Great time,good guides, great food and weather. Lucca was favorite Our driver was not in Florence to meet us. Airport travel aid and info NOT helpful but a BEAUTIFUL young man called Collette in U S on his phone for us and got arrangements made.

05/15/2018

Great experience - Great People

Trip Rating:

This was our second trip with Collette. Both trips were incredible. Everything was prepared to a tee, well thought out and just incredible. But the best if all are the tour guides. So well prepared, informative and incredible personalities. We will definitely be traveling with Collette again and would recommend them to everyone.
Trip Rating:

The ancient towns in the Tuscany region were amazing with their rich histories and the beauty of the countryside will be something that stays with us always.

05/14/2018

Would love to travel with Collette again.

Trip Rating:

Great guide and very good schedule.
Trip Rating:

Overall, very good, and good tours.

05/14/2018

Amazing trip & Amazing Staff

Trip Rating:

The tour guide was awesome. She was pleasant, knowledgeable, patient and make herself available when needed by some travelers. Her partnership with the driver made everyone feel comfortable.
Trip Rating:

The trip was amazing in the beautiful Tuscany area of Italy. All of the cities/villages we toured were all fantastic. My most favorite memory was spending time in Florence.

05/03/2018

A memorable tour of Tuscany

Trip Rating:

The tour logistics were handled well. Our lead tour guide Alexa did a very good job.
Trip Rating:

The tour was well executed. The visits to the Gothic Line, Siena and the optional tour to Cinque Terre were my most memorable experiences. Reasons for not 5 stars: The hotel was a poor experience and 2 of the 3 optional events were cancelled due to low turnout. Hotel issues: too noisy outside at night, shower barely usable, expected main floor restaurant & bar to be busier (appeared to be past its prime).

Thank you for traveling with Collette to Tuscany. Your comments have been forwarded to our Product Development Team. This feedback will be used to enhance this tour for our future guests.

Collette Support

12/01/2017

Trip Rating:

Everybody from Collette was friendly and helpful. Most of all, they were all accommodating. Trying to accommodate 40+ people can be challenging and Collette did a great job of it.
Trip Rating:

My most memorable experience of the trip was going to a Tuscany winery and doing a cooking class on how to cook pasta and getting to eat in the wine cellar. The winery staff was super nice and the food was delicious.

10/30/2017

Trip Rating:

Yes, I would go with Collette again. They had an outstanding tour with a good tour leader Mariangela.
Trip Rating:

Michelangelo's David was a highlight as well as Cinque Terra and the town of San Gimingnano.

10/30/2017

Trip Rating:

Great program manager. Lots of good local history of visited areas.
Trip Rating:

Statue of David and Coastal experience

10/30/2017

Trip Rating:

It was very difficult to get an agent on the phone. I ended up emailing because that was quicker than trying to reach via phone.
Trip Rating:

Excellent tour overall. Our tour guide was the highlight.

10/29/2017

Trip Rating:

Everything was awesome. All arrangements and tours were great.
Trip Rating:

Very informative and organized. Pisa was my favorite.

10/05/2017

Trip Rating:

Over all the trip was good. The flights could have been better by only having 1 lay over instead of 2 in each direction. The biggest complaint we had was the package included pick up at all airports and when we arrived in Italy our driver wasn't there to meet us, we had to wait 40 minutes for our ride to the hotel. When we arrived home our pick up was 30 minutes late.
Trip Rating:

Every city we visited was great. The tour guides did a great job.

Hello, Judy. Thank you for sharing your experience with the airport pickup and drivers. We have passed this along to our team for review. We appreciate you and look forward to traveling with you again soon!

Collette Support

09/18/2017

AWESOME

Trip Rating:

Very organized and well thought out places you took us
Trip Rating:

Loved Florence because of how easy it was to navigate. I never felt lost there.

08/03/2017

Trip Rating:

*Personal details removed by Feefo* Our travel guide was amazing! He sent a pre-tour itinerary, kept us updated and safe. All guides in every city were knowledgable and helpful. Needed more time for "on our own" exploration.
Trip Rating:

Cinque Terre and overlooking the cities from towers and uphill.

05/14/2017

A wonderful tour

Trip Rating:

Our tour guide was wonderful. The excursions were as described. Do take the difficulty ratings seriously. There was quite a bit of strenuous walking involved in this 4-rated tour.
Trip Rating:

Great fun. I'd do it again.

04/28/2017

Recommended trip

Trip Rating:

Very helpful service. Quick responses to questions
Trip Rating:

Well paced trip. We liked the fact that we stayed in one hotel. Probably the favorite experience was the optional Tuscan cooking class. But we enjoyed also the day in Lucca, one of our favorite places.

04/19/2017

Great Tuscany trip

Trip Rating:

We picked this tour because we wanted to see Tuscany and we did.*Personal Details removed by Feefo* was a great tour manager and *Personal Details removed by Feefo* was a great bus driver. The tour was everything we hoped it would be. We arrived back home and booked another Collette tour.
Trip Rating:

See the previous comment.

10/27/2016

Trip Rating:

Great trip! This was my first trip with Collette .....I had no idea there would be 38 people but it all moved along smoothly! Our tour guide is a delight to work with.

10/16/2016

The service is top notch from the first contact on the reservation inquirie...

Trip Rating:

The service is top notch from the first contact on the reservation inquiries throughout the trip.
Trip Rating:

We loved staying in one location and day-tripping out for more adventures!

10/16/2016

By and large, a great trip overall, and we will probably use Collette again

Trip Rating:

The Cheese factory visit was not as expected, no actual look at their operation. However the lunch was quite good, and the country side trip was appreciated. The first night dinner was a disgrace for such a hotel and did not meet our expectations considering Collette's reputation.
Trip Rating:

See previous comments re the overall tour.

08/02/2016

Lucca wins! The highlight was this charming town within medieval walls!

Trip Rating:

Good trip; well organized
Trip Rating:

Cinque Terre--interesting area! And the Tuscan countryside was wonderful!

06/09/2016

Trip Rating:

The tour was great, the hotel was good and had a central location , the tour guide had a great personality and was very knowledgable , loved the sightseeing

04/27/2016

Trip Rating:

Would use you again.
Trip Rating:

Tour guide informative. We needed more time in some of the places. At wine tasting experience,(enjoyed that) we thought we would hear more about olive processes. Excellent extra tour guide and information in Lucca. Everyone seemed to enjoy that the most on the whole tour. It was refreshing being thanked for liberating other countries. Going into a bunker was different and really a hands on experience.