Reflections of Italy

12/31/2023

Review on 12/30/2023

Trip Rating:

Excellence all around! Collette is an absolutely professional organization that provided uncommon service. Our tour manager was knowledgeable and engaging. When we had to cut our tour short due to illness, the Collette Emergency Services Department swung into action to accomodate us during what could have been a difficult spot. Bravo Collette!

12/21/2023

Review on 12/21/2023

Trip Rating:

Pilar made our trip very memorable. She was so knowledgeable and personable. Would not hesitate to request or recommend her. My only negative is I think there are too many churches/cathedral excursions. Very much enjoyed the Vatican & Sistine Chapel. Just don’t need to visit a church at every tour. Some of the hotels were a little old and run down.

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Collette Support

12/05/2023

Trip Rating:

From the moment we arrived, we felt welcomed. Our tour manager, Daniel Luna was very informative, knowledgeable and absolutely a people person. Always knew the right answers and a pretty good entertainer. He sang a few songs during our tour. We have lots of fun. My family and I could not asked for more efficient tour manager. We visited Rome, Perugia, Florence, Venezia and Milan. Lots to see not enough time.! We would have very much hope to have visited the colosseum. Many in our group were hoping but this wasn’t included in our tour. Beside from this, we had a great experience and this tour exceeded our expectations. We will definitely “highly recommend Collette and the staff that assisted with our tour.

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Collette Support

12/05/2023

Trip Rating:

She was informative. She took individual care of different needs. Keep you up to date on schedule. Always available

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Collette Support

12/04/2023

Trip Rating:

Venice and our tour guide and bus driver.

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Collette Support

12/04/2023

Trip Rating:

Everything was well done from the tour manager, the bus driver, hotels and tour guides. All of it was a dream realized for me and I was able to throw my coin in the Trevi Fountain!

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Collette Support

12/04/2023

Trip Rating:

The Vatican Museums - St Peter's Basilica Tour was too fast, the tour guide rushed us through, not enough time to see

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Collette Support

12/04/2023

Trip Rating:

Our tour guide was just fantastic. Daniel was patient and informative!!!!

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Collette Support

11/22/2023

Trip Rating:

Wonderful hotels, excursions and inclusives and our guides were ALL wonderful and knowledgeable and very helpful.

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Collette Support

11/13/2023

Trip Rating:

I would like some leisure time to shop and people watch and just look around. I would like to see other things besides churches. I would like some food besides pasta.

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Collette Support

11/13/2023

Trip Rating:

It was a wonderful trip! I learned a great deal and met many new friends! I especially love the day in Cortona. It was nice to see the "old Italy"!

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Collette Support

11/13/2023

Trip Rating:

Good times. Your manager and bus driver was awesome.

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Collette Support

11/08/2023

Trip Rating:

This was my first trip abroad. I was very nervous about doing a tour and traveling around with a lot of people every day and how that would go. Well, we had a BLAST! ALL the people on our trip were wonderful, some were more outgoing, but everyone was so nice and easy to be around! We made lots of good friends. Also, we had many opportunities to be on our own if we wanted. We really enjoyed Tuscany and the special Tuscan Dinner. The opera singer (owner) was the cherry on top of a wonderful dinner!

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Collette Support

11/08/2023

Trip Rating:

All the sights/sites were beautiful and fun and it didn’t feel rushed. I really enjoyed all the food and wine as well. My favourite memorable experiences were the gelatos, pasta making class and the glass-blowing demonstration.

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Collette Support

11/06/2023

Trip Rating:

The cooking class was the best!! And seeing the Sistine Chapel! Our Tour Manager - Valeria - was terrific! The hotel in Venice could have been better. The other hotels were very nice!

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Collette Support

11/06/2023

Trip Rating:

The tour was well planned, the tour guide and local guides were excellent, our bus drivers professional and fun. Accomodations were wonderful. The pace and free time were as advertised. People with any disability, however, should refrain from taking this trip, but you alerted people to that in your brochure. It was a lot of walking, but a lot of fun, and laughing, too. I thought it was excellent and very informative.

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Collette Support

11/06/2023

Trip Rating:

Me and my husband loved our tour! Massimo was an amazing tour manager.

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Collette Support

11/01/2023

Trip Rating:

Variety and sights were excellent

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Collette Support

10/30/2023

Trip Rating:

Winery and cooking class , of course all 4 cities

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Collette Support

10/30/2023

Trip Rating:

amazing places must see italy

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Collette Support

10/30/2023

Trip Rating:

Visiting the Vatican and seeing the museums.

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Collette Support

10/30/2023

Trip Rating:

My favorite moment was visiting the castle for the cooking class and having lunch after of the homemade meals. The wine was amazing.

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Collette Support

10/27/2023

Trip Rating:

Quality device and attention to details. Great management on time to see as much as possible

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Collette Support

10/27/2023

Trip Rating:

Getting to know all the people on tour with me. Met some new forever friends

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Collette Support

10/27/2023

Trip Rating:

Overall tour was great., at times it was a little rushed.

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Collette Support

10/27/2023

Trip Rating:

Our tour manager was amazing! Her knowledge of all that we saw was incredible. She made our tour worthwhile. It was a trip of a lifetime for me!

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Collette Support

10/05/2023

Trip Rating:

Some of the walking tours were a bit long and fast paced which was difficult for some on the tour to keep up. I loved the Venice walking tour!

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Collette Support

10/02/2023

Trip Rating:

Our tour manager was fantastic and truly helped to make it a memorable experience. We did and saw a lot but also had down time to do things on our own. I never would have been able to see or learn so much about this beautiful country without this tour.

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Collette Support

09/24/2023

Trip Rating:

Excellent tour guide. Fast pace tour.

09/11/2023

Trip Rating:

My experience was excellent, The Tour manager was great, The accommodations We're really nice I'm still in awe by the whole experience And plan to travel with Colette In the near future. Thanks so much

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Collette Support

09/11/2023

Trip Rating:

The tour itself was great but the hotels and included meals were sub-par.

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Collette Support

08/24/2023

Trip Rating:

Every aspect of the tour was managed in an excellent manner. Professional, personal, caring, knowledgeable, exciting, and enlightening all in one experience! So happy we used Collette for the Reflections of Italy tour. We'll use them again!

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Collette Support

08/16/2023

Trip Rating:

My first tour so I really had nothing to compare it to. I thought it was great. I will travel with you again.

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Collette Support

08/15/2023

Trip Rating:

Our tour guide was the greatest.

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Collette Support

08/15/2023

Trip Rating:

Our tour manager was absolutely fabulous!! Very knowledgeable, friendly, funny, patient and kind.

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Collette Support

08/15/2023

Trip Rating:

I loved how every detail had been worked out.

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Collette Support

08/08/2023

Trip Rating:

Amazing from beginning to end! Loved seeing the history and culture of Italy come to life! The cooking class in a castle will be a treasured memory for the rest of my life!

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Collette Support

08/07/2023

Trip Rating:

no. i already did the other long review.

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Collette Support

08/01/2023

Trip Rating:

Stephanie was great! Camillo (bus driver ) was great. Very punctual without feeling rushed. It was a very fun and relaxing trip filled with wonderful sites and experiences

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Collette Support

08/01/2023

Trip Rating:

Wonderful tour with an excellent showing of Rome. It was incredible to see Rome and have the expertise of the tour guides and tour manager.

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Collette Support

08/01/2023

Trip Rating:

Collette provides a high quality tour with many amenities. We saw many amazing historical sites and experienced the culture of Italy, both past and present. Paola was amazing. Very fun and educational. Christian’s was also amazing with an in-depth knowledge of history.

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Collette Support

07/27/2023

Trip Rating:

Organized, great hotels and Danielle was a great tour guide

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Collette Support

07/27/2023

Trip Rating:

Loved Florence and Cortana in the Tuscany region. The Castle winery tour, cooking lesson and lunch was a highlight.

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Collette Support

07/27/2023

Trip Rating:

It was a great tour with very few issues considering the number of people.

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Collette Support

07/27/2023

Trip Rating:

It was a wonderful trip. We saw so much and our Tour Manager and driver were both excellent. All of the local tour guides provided great tours with a lot of historical information.

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Collette Support

07/27/2023

Trip Rating:

The tour guide was great and the places we visited were beautiful. I realize that in order to see all the places we visited, requires relocating. However, one nite hotel stays were not fun

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Collette Support

07/27/2023

Trip Rating:

The tour guide was the best one I have ever had on a trip with Collette . He made it all come to life

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Collette Support

07/27/2023

Trip Rating:

This was a wonderful trip, not only was it fun but it was educational. Our guide was the very best, Daniel had a wealth of knowledge and he poured it out. He was able to answer our questions about everything we ask about.

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Collette Support

07/27/2023

Trip Rating:

The entire tour was managed so well from beginning to end. Our tour guide was wonderful in how he managed everyone’s needs and never missed a beat in our schedule. I can see myself going on another tour with Daniel at some time.

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Collette Support

07/27/2023

Trip Rating:

On the trip to Italy, encountered delay and felt frustrated

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Collette Support

07/24/2023

Trip Rating:

Exception customer service and an amazingly wonderful tour guide made this a very, very enjoyable vacation experience.

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Collette Support

07/24/2023

Trip Rating:

Excellent experience. Walking down the mountain was an amazing experience. Gondola ride was excellent also. Needed more time in Milan.

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Collette Support

07/24/2023

Trip Rating:

My overall experience with the Collette tour was outstanding. I had such a wonderful time, the food was great, and I learned a lot. This was my second trip with your company and can't wait for my next one. Thank you.

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Collette Support

05/30/2023

Trip Rating:

Loved every part of it! Wonderful experience! I highly recommend this tour!

We are pleased to hear you had a great time on our Reflections of Italy tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

05/25/2023

Trip Rating:

Flights seating was the least expensive section of the flight and there were no leg rooms. I had to pay for seat that had more room on our return trip. The first hotel we arrived did not have someone assisting our luggage’s so we had to bring our luggage up the stairs The bus that picked us up sounded like ready to fall apart and seats moved

Thank you for sharing your experience with us on your tour to Italy. We have passed along your feedback to our team.

Collette Support

05/25/2023

Trip Rating:

The”tour” portion of the trip was very good. However the flights to and from Italy were awful. There wasn’t enough time between flights to go through security, customs,retrieve luggage and have it re-tagged for Rome and still have enough time to make the next flight. As a result we (13 people in our group) were without luggage for 6 days! The flight home wasn’t any better. Once again not enough time between flights to go through security, customs, baggage collection with time to make the next flight. We had to overnight in Charlotte,NC. The majority of our group were sent to a Clarion Hotel that was actually a roach motel. Not very happy with American Airlines/Collette for booking this route.

Hello, thank you for sharing your experience with us regarding your tour to Italy. We have forwarded your feedback to our Traveler Relations team and the member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.

Collette Support

04/05/2023

Trip Rating:

Our tour guide, Savio, made it the best! His energy and how he cares about people is top notch!

We are pleased to hear you had a great time on our Reflections of Italy tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

04/05/2023

Trip Rating:

The trip was absolutely seemless!!! Everything went so smooth! Could not have been better! The only thing I would change would be an upgrade on the flight. It was extremely tight!!!

We are pleased to hear you had a great time on our Reflections of Italy tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

04/05/2023

Trip Rating:

Destinations- value - great tour guide

We are pleased to hear you had a great time on our Reflections of Italy tour! Thank you so much for sharing your experience with us, we hope to see you again soon!

Collette Support

05/20/2022

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4 stars is very good, 5 stars would have to be extremely above and beyond. I loved our tour and the trip was so good. Highly recommend to anyone considering.

05/20/2022

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We’ll planned and managed tour. Safety and healthy conditions taken care meticulously. Friendly and knowledgeable staff.

05/20/2022

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Excellent itinerary, we’ll planned and managed, friendly staff, safety concerns we’ll taken care.

05/14/2022

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Loved everything about it. We had a wonderful guide, Paulo!

05/13/2022

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Our tour manager Federico Alvarez was tremendous. He was very well organized and very attentive to making our tour a wonderful experience. When I left my cell phone at the Rome hotel, he was able to have it sent to our hotel in Florence. He had a thorough knowledge of Italy (its history, suggested free time activities, restaurants cuisines, and transportation alternatives). My wife and I have been on numerous tours, and we both felt that Federico was one of the best tour managers we have experienced. We are looking to future Collette tours in the future.

12/27/2019

Collette tours rock

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Everything was excellent. Sergio, our tour guide, was exceptional. He was knowledgeable, funny, considerate, and so interesting.
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Seeing the Colosseum was a highlight, along with Florence, Siena, Venice; it’s hard to pick 1 favorite.

12/12/2019

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I thought the service was just great
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the whole trip was just great

12/12/2019

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I enjoyed the time we had meeting new people and seeing Italy for the first time! thank you
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the whole trip was ausome

12/11/2019

Italy was great!

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I thoroughly enjoyed my trip to Italy. However, the weather did not cooperate in Venice. I understand that the morning we left, that’s the day that the flooding occurred. My heart goes out to the Venetians.
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I thoroughly enjoyed my trip to Italy. I took many pictures and put them on Facebook.

12/10/2019

When in Italy.....

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I contribute our amazing trip to our tour manager Daniel Boghen ! His organizational skills, thoroughness,friendliness, and persistence was evident in every aspect of our tour.......especially when our visiting Venice was in question due to flooding. Daniel kept on top of the weather and as I understand it received reports directly from people in Venice. We not only made our visit to Venice but had an awesome time while there.
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Overall a delightful trip.

12/09/2019

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Everything was great!
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Seeing DAVID. The sights were beautiful. Even though it rained everyday. Daniel our tour guy was exceptional. Cared very much about everything and everyone. I would for sure do a tour with him again!!

12/09/2019

Trip Rating:

Everything was great. From the time we were picked up at the airport to the time we departed. Our tour guide took care of us constantly and always looked out for us. I always tell people, with Collette, all you have to do is show up. Collette takes care of the rest.
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All destinations were beautiful and there were many of them.

12/08/2019

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Collette does an amazing job of selecting local guides and the best venues for their vacations.
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The group that I took on the Reflections of Italy tour were totally amazed and delighted with the tour. The food was delicious, the local guides were insightful, and the locations and selection of places visited was truly amazing. We can't wait until our next tour - Oberammergau next year!

12/08/2019

Trip Rating:

The best Collette guide Daniel B was so thoughtful, detail oriented and knowledgeable! He called us the day before the tour and the day after to check that we were on target for flights and timing. Our driver Adriano was fabulous! The stories through the drives and getting to see flooded rivers and alternate side roads added to the never ending wonder of new environments. Their care through out the trip makes us want to return very soon!
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Everything was memorable! Pantheon was mesmerizing! St. Peter’s, Vatican and the Sistine Chapel were better than any photos. The winery, pasta/culinary class and lunch were so educational and out of a storybook. The monastery was once in lifetime. Venice and Murano added glitz to a trip that we have yet stopped talking about...and maybe never will.

12/06/2019

See above. Daniel made the trip special. Nice group of tourists

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Great variety of locations. Best tour mgr ever (Daniel Boghen). Fair price
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See above. Variety of activities.

12/01/2019

I would not go to Italy in November again! Rain and wet the whole trip.

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Our tour manager Dario as excellent!! I felt too much was squeezed into a short time. Not enough time to get more involved with local people!
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The last dinner was excellent!!

11/30/2019

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I enjoyed the Italy tour itinerary. All of the tour sites were great choices; however, I would have liked seeing a "bridge" in Assisi that we missed because we were taken to another area (I don't recall the other area that we were taken to, but I thought we should have gone to the bridge. We were told to go on our own) Add more free time for exploring on your own.
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I would have preferred having more free time to explore each city that we visited.

11/30/2019

An informative tour!

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The guide was very well informed and gave a lot of information that made the tours more enjoyable. The driver was very Courteous, helpful and drove very well. We also got a lot from the guides for the main attractions. I really enjoyed the demonstrations of glass blowing, making olive oil and wine making.
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Good guides and interesting locations.

11/29/2019

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Very well organized and entertaining. Great value.
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All memorable.

11/29/2019

Our tour leader was the best

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Everything on the tour was well planned. The tour leaders were well informed and did a great job.
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Everything was gry

11/25/2019

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Having been on a Maupintour many years ago, I had expected a high level of service from a professional tour company. My expectations were exceeded, as both Daniel, the tour manager, our driver Biaggio, and the various local tour guides were very informative and personable.
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There were so many memorable experiences there is not enough room to express just one. Each location visited had it's own charm.

11/24/2019

Loved Rome. Great food. Hotels were nice except Venice.

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Most were very informative however some talked to long about things we could not see before we entered the building.Luigi was wonderful. Needed more free time. I had a leather jacket picked out in Florence but had to be back to hotel in 30 minutes .We only had 2 hours of free time so I didn't have time to wait on alternations. Very sad .It's difficult to buy something so special in such a short time. Very disappointed about missing my opportunity to buy Italian leather.
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Some local guides were to long winded.

11/24/2019

Fantastic

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It was great trip. Everything went smoothly with no problems.
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Seeing the Roman Colosseum and the ruins of Rome.

11/24/2019

Great trip

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It was a great trip with a fabulous tour leader!
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Our tour leader made the trip the best ever!

11/18/2019

Wonderful and we will definitely book another tour in two years.

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There were no surprises- everything went as planned. All local guides and the tour manager Martina were knowledgeable and amazing. I HIGHLY recommend this tour. The bus driver was also wonderful. He was not only responsible for safely driving us but also for making sure our luggage got on and off the bus at each hotel.
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The Vatican and Assissi and everything in Florence were exceptional

11/17/2019

Best Tour Manager

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Our tour was made exceptionally wonderful by our guide, Martina Musso. She was a genuinely caring g person who ensured all.guests were happy and had all.of our needs met. Because of her, we will certain book another tour with Collette.
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Excellent tour that gave us a great taste if Italy and everything the country has to offer.

11/16/2019

A wonderful trip that was well planned and thoughtfully managed.

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Everything went well. The air connections, the hotels were good, the food was great, the people were friendly. The tour guide was fantastic, he was knowledgeable, caring, smart, and funny. The driver of the bus was very nice, helpful, carried cold bottled water for 1 Euro, and an excellent driver. The local guides were great. They were informative about every aspect of the walking tours and made the tours interesting.
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One of my favorite experiences was sitting in the town square of Assisi in the warm sunshine eating gelato after going through the St. Francis Basilica. What a beautiful place!

11/16/2019

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Our guide,vSergii, was fantastic! He was knowledgeable, informative and funny,! The hotels were clean and we'll located.
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I was very pleased. My only suggestion would be to have more time in Assisi. I thoroughly enjoyed the cooking class and would love to return for a 3-5 day cooking tour

11/16/2019

I want to book with Collette again!

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Collette is first class all the way, from the 5 star hotels to the tour manager and bus drive. When we found out our departing flight from Milan was going to arrive late and we were in danger of missing our tight connection, Sergio, our tour manager, arranged for airline officials to meet us at JFK to assist with expediting our processing through passport control and customs... we made our connection.
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I think an important piece of the success of a tour lies in the tour manager and bus driver. They can make or break the trip. Sergio and Adriano were great. Sergio has such an attention to detail. He would make sure everyone was on the same page and knew what to do each step of the way. Even if dinner was on our own, he would meet us to walk us to the piazza to show us some good places to eat. He made the time in the bus fun and entertaining with his wonderful stories. His knowledge of architecture was nice as he was able to give us the background and history of the area. Adriano is a very skilled driver and always had our safety as his priority. The local guides were a nice addition too. They were able to provide that great local perspective into the area. I’m remembering things about the city the guide told us about Venice in the Off the Beaten Path tour as we watch the stories of the flooding now. I like how the tour manager checks everyone in and distributes the keys at the hotels. So much nicer than everyone waiting in line Having the radios is also a nice feature. I’ve been on a tour to Greece and it would have been nice to have as my mom walked slow and we never got to hear what the guide had to say. I loved everything on the tour, but for me getting to tour La Scala was a real high point. As an opera lover it was amazing. Another highlight was the cooking lesson. I’ve made pasta for years, but learned so much technique that day.

11/16/2019

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VERY well organized, never been part of a tour that was planned so well. Although perhaps 1 sight could be eliminated so more time could be spent in one other place.
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Overwhelming experience is all I can say, BEAUTIFUL experience travel was easy.

11/03/2019

Fast and Furious Tour of italy

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The tour guide was great and all the extra ones for each venue were great but left little time to even take pix as we were walking and they were talking. I wished for more time on our own since it was an hour here and there and we were aftraid to get lost and not make it back on time so we stayed close. It was a great tour bus and driver. The countryside was beautiful. The tour was really rugged for people listed as retired . AT 71 I could barely keep up and two fell on the steps and had to have stitches, I was more interested in just making the hikes and climbs than the lovely items I was missing. It was listed as moderate but was really heavy walking and ciimbing on uneven ground..
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Too rugged to enjoy as I was too old for all the walking and ciimbing of stairs. I loved sitting in the Sistine Chapel to be able to take in all the art,; I loved the Colliseum; and seeing David and the cities on the hills Assisi and Siena.

11/03/2019

great

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would recommend ,great tour guide,
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rome, Vatican,milan,tour manager

11/03/2019

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Bella bella trip to member for the rest of my life
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Everything toured was great. Will not forget the experience

11/03/2019

A lot to see in a week

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this was a fast paced trip which was good, we were able to see a lot each day to experience the city we were in.
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Vatican city is not to be missed, also enjoyed touring the castle in Tuscany and the history of the family. Seeing David up close was overwhelming but well worth the stop.

11/03/2019

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Our tour manager and bus driver were excellent. Also, the food and accommodations were top notch.
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Rome and Venice were an unforgettable experience.

11/03/2019

A Lifetime of Memories

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This will probably be my only trip to Italy. The tour hit so many places I wanted to experiment Italy as well as many I would not have known about. The food, the wine, the historic architecture, the scenery were all exquisite! The guides were knowledgeable and funny.
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I could not have planned a trip and seen so much in the 10 days we were gone!

10/29/2019

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Tour manager was great. Local guides were good but they rushed. We did not have time to take pictures. If we did, we were left behind and it was difficult to find them. Bus driver did an excellent job. I enjoyed this quick view of Italy.
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Things were rushed No down time. I enjoyed wandering around Venice. Not enough time to go through customs and catch the next flight in a different building, especially if you are sitting in the back of the plane. You should consider having a longer layover if people need to go through customs and change concourses or buildings.

10/28/2019

Great trip organisation, incredible tour manager.

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Bathroom was an issue. A bus with bathroom would make it perfect.
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Cooking at Tuscany castle and wine making was delicious

10/27/2019

Our guide, Daniel, made Italy amazing! Love the little extras Colette adds.

Trip Rating:

Italy has so much history and beauty. Collette provided a glimpse of all of the beauty there. I always felt safe . Our guide, Daniel, made sure the whole group was having a good time! We had a wide range of interests and ages, 26 to 92 years old. The points stops and areas toured were amazing.
Trip Rating:

My favorites were Tuscany wine and cooking lesson, Perugia , Assisi, Gondola ride in Venice. Milan was too expensive and not as enjoyable.

10/27/2019

Trip Rating:

The process was flawless from beginning to end. On the tour itself the tour manager was extremely knowledgeable, friendly, and caring. I will tour with Collette again!
Trip Rating:

The tour manager Daniel was exceptional. The additional excursions were excellent. Generally the accommodations were lovely.

10/22/2019

Fantastic

Trip Rating:

The trip director, Luciana, was super. She was so organized, communicated clearly, bubbly personality which added extra fun to our trip. She was very flexible to the different activity levels of our group. The trip itself was fantastic! It far exceeded my expectations. Great hotels, stops for events and even free time for our leisure. I definitely plan on another Collette trip.
Trip Rating:

Venice was my favorite & was for 95% of our group. All sites were good.

10/21/2019

Trip Rating:

Excellent guide - Sergio - meals were all good except included meal in Venice. Maybe could squeeze in Leaning Tower of Piza on drive to Tuscany and Florence Especially liked town of Sienna, - extra evening meal in Rome and extra evening out I. Tuscay. Visit and meal at winery very good.
Trip Rating:

Extra night out in Rome and Tuscany a visit to winery - pasta making and lunch.

10/14/2019

Trip Rating:

Everything was well organized and Sergio, our tour guide, was the best
Trip Rating:

The group dinners were a nice touch.

10/13/2019

Trip Rating:

Well organized and tour guide was very helpful,
Trip Rating:

Making pasta together and having it as a meal while in Tuscany while st a castle

10/06/2019

Had a wonderful with the tour of Italy. Guide is great.

Trip Rating:

Our guide did a great job. The wine and weather in Italy also were awesome. So glad that Linda B set up this trip. Most hotels were great and just now I'm getting my pictures together.
Trip Rating:

Loved the tour of Vatican City and also the Colles eum.

10/06/2019

Wonderful experience!

Trip Rating:

I thought the service was excellent from the pick up to the airport to the take home from the airport. Everything was taken care of. All I had to do was sit back and relax. No confusion. Rooms at the hotels were 5 Star. Excursions were well educated tour guides. Selection of food was wonderful.
Trip Rating:

Venice was my favorite city. I like the waterways. Very organized.

09/15/2019

Fun in Italy!

Trip Rating:

Plenty of detail about the trip.
Trip Rating:

Our tour guide Luciana was so wonderful & helpful & being able to skip the lines on many attractions was a huge time saver.

09/15/2019

Trip Rating:

I love Collette tours. This was my 6th tour with them. Although the Reflections of Italy tour is rated moderate activity, I believe it should be rated higher. There were so many stairs on this tour that it was often difficult to maneuver at the pace required.
Trip Rating:

Collette tours are always great.

09/13/2019

Trip Rating:

they were all amazing. I sent a email to headquarters in Pawtucket, RI about the fantastic time we had with our tour guide Sergio Salazzo and coach driver Pio.
Trip Rating:

the best trip ever. I miss being there. all were wonderful. I enjoyed the pasta making

09/05/2019

Trip Rating:

Tour overall was great. Would have liked a little more free time in some of the cities.
Trip Rating:

Venice was the best. My only complaint was the Hotel in Florence damaged our bag. Handle was bent over straighten up and pushed back in, now not operable. I saw before boarding the bus and should have addressed there.

Thank you for traveling with Collette to Italy. We're very sorry to hear your luggage was damaged while on tour. Since you did purchase travel insurance, you can file a damaged luggage claim with the insurance. Please contact our office if you'd like our assistance with setting up a claim.

Collette Support

09/05/2019

Great Experience

Trip Rating:

It was a great and memorable experience. From scheduling the trip, to the transport service, and especially our tour guide, everyone was courteous and professional. Highly recommended.
Trip Rating:

Italy is a beautiful country. Each city and town that we visited was memorable in itself. The trip to Assisi and Venice tops the list, with Florence and Rome both tied coming in a close second.

09/05/2019

I would definitely use Collette again. Had a great time.

Trip Rating:

Would use Collette again. Had a great time. Our guide was great
Trip Rating:

Our guide was very knowledgeable and loved his job.

09/05/2019

Trip Rating:

...........
Trip Rating:

Not really the kind of tour I enjoy, nothing personal about Collette

08/21/2019

Reflections of Italy

Trip Rating:

I really enjoyed the places we went! Our tour guide, Luciana, was wonderful! She was informative, pleasant, helpful, and fun to spend time with. Our tour guide in Siena was very focused on the Paleo (which was not so important to our group) and the tour got rather long because it was hot and we stood at ll campo in the hot sun for quite awhile. Our tour guide in Assisi was knowledgeable, but rather monotone, so he could be encouraged to add a little more excitement to his presentation:) My personal opinion... I think the local tour guides should ask a few questions of the group to get a vision of what the group is interested in learning about before they begin. Our group has very similar interests, we are all Christians, and most of us do not want lengthy history lessons. We enjoy the basic history of the location, some details that give us a "personality" of the place, but not a "class" on dates and cumbersome details that can detract from the actual ambiance of the visit. Probably the thing I really feel could be improved upon are...The visits to see the David and the Sistine chapel: if tourists could have a recording to listen to while inside the museum, we could look for specific details in the statues, paintings, etc. Our tour guides try to tell us things beforehand, but there are too many things to remember! Also, it would be helpful to have a "map" of the inside of the Sistine Chapel before entering so that you know what details you are looking for. Something that was a highlight to us was climbing the dome of the duomo in Florence (as well as the bell tower). The view of the painting was magnificent and the engineering of the dome was quite unbelievable! In my opinion, it should be offered as an option to those able to do stairs! I was so thankful we had researched this ahead of time and had reservations! This was my third Collette trip and I did feel that this trip really was a little "packed" and not much free time. Perhaps, that was just my perception...I also think an additional day in Rome is needed....we definitely should've seen the Pantheon and also walked through the forum! We loved the quaint village of Assisi and would've enjoyed a little more time there. The food was great most evenings:) The meal at our hotel in Milan on the last night was not great but their breakfast buffet was good.
Trip Rating:

*I loved the pasta making experience at the Castello del Trebbio.. not sure if I'm spelling this correctly? On Sunday, July 13 we had an enjoyable and memorable wine tasting and pasta making experience here. Alberto (I think that was his name) was so informative and a great guide! I think the relational aspect of this tour was personally one of my favorites! I felt like we really "experienced" a personal part of Italian culture and history!

Thank you for traveling with Collette to Italy and for taking the time to provide us with your experience on tour. Your comments will be reviewed by the Product Design Team in order to improve the overall touring experience for our guests.

Collette Support

08/03/2019

Great tour - scenic, fun and informative

Trip Rating:

I really enjoyed my tour. The hotels were centrally located in the major cites and in Venice, which was great. The tour guide and each local tour guide, were all excellent. They were full of historical and fun facts. They were flexible if needed by our group and very pleasant to converse with.
Trip Rating:

We had a highlight of major Italian cities. Now I know the ones I want to visit again. Our stays in each location were brief, just enough to introduce me to each city. My favorite cities were Rome and Venice, must go back. The medieval hill cities and Tuscany were also incredible.

08/03/2019

Well-planned trip.

Trip Rating:

Excellent trip planning-we were able to see and do lots of things and yet have a little free time as well. Appreciate the way you work with our own leader to allow him time for teaching along with the local guides. Yes we would recommend Collette to others.
Trip Rating:

Can't say I have a favorite. Each place was unique and memorable in different ways.

08/02/2019

Trip Rating:

I love the tours they provide. And all the guides that I have had have been amazing at explaining what everything is on my tours!
Trip Rating:

This is a place that I have always wanted to go to. They didn’t disappointment me with where they took me on this trip!

06/16/2019

DANIEL WAS OUTSTANDING,KNOWLEDGEABLE AND PROFESSIONABLE.

Trip Rating:

Excellent Cities and additional interesting side stops. I would recommend this tour to my friends.
Trip Rating:

Making and eating our own Homemade pasta @ Castello Trebbio in Tuscany.

06/09/2019

Excellent tour, guides, hotels and sites visited

Trip Rating:

Excellent tour guide
Trip Rating:

The castle tour .Wine tasting and opportunity to make the meal here

06/02/2019

Tour of Italy

Trip Rating:

The Tour was extremely well coordinated. Our Guide Mattea was the Best. He really worked hard being responsible for 44 people. Especially since many were Seniors with Medical issues. The driver was Fantastic. The food was Awesome. We saw many beautiful historical sites and artifacts.
Trip Rating:

Great Tour. Our Guide Mattea was the BEST. As was our Bus driver. The sites were Awesome, the Food was Fantastic. We had 44 people and everyone got along great. The Tuscan Feast was my favorite.

05/23/2019

Disappointing

Trip Rating:

I guess not having ever done a group tour I really did not know what to expect. The trip was great but there were some things we wished we had known ahead of time. There was some mention in the final travel documents we received that said some of the hotels MAY not have air conditioning in reality they all had air conditioning but NONE of them will turn it on before May 1st and then only selectively. Having to leave windows open all the time can be a problem for some people. There were two national holidays Apr 25th and May 1st that fell during our stay which caused excessive crowds (most noticeable when visiting Vatican City) and in some cases closures (definitely would have reconsidered our travel dates had we been advised of either of these) As far as the tour itself the tour guide was great and we got to see a lot of wonderful things but it was way more rigorous than any of us expected being that it was rated as "moderate physical activity" (I think my sisters monitor said we walked a little over 10 miles the first day and on average probably 6-8 miles every day) that is a lot for someone with some physical limitations (also may have reconsidered had we known). All in all it was a good trip but certainly not the trip of a lifetime we had hoped for. I don’t think I will be signing up for another group tour any time soon but if I ever do I will be doing a lot more research of my own first.
Trip Rating:

The tour guide was great and we got to see a lot of wonderful things but it was way more rigorous than any of us expected being that it was rated as "moderate physical activity" (I think my sisters monitor said we walked a little over 10 miles the first day and on average probably 6-8 miles every day) that is a lot for someone with some physical limitations. This is a very fast paced tour with not a lot of free time to enjoy the cities and what they have to offer. All in all it was a good trip but certainly not the trip of a lifetime we had hoped for.

We have tried to contact you at the number on file however we were told by the person who answered the phone that we had the wrong number. If you would like to review your comments any further please contact the Guest Relations Team at Collette.

Collette Support

05/22/2019

A great way to celebrate 40 years of marriage

Trip Rating:

The tour of Italy was well planned with a knowledgeable guide, comfortable accommodations and pleasant companions.
Trip Rating:

Tony, our Tour Manager, was exceptional, as were the local guides. My favorite was the guide in Siena, who included personal anecdotes as he described the various districts in the city and the local horse race.

05/10/2019

Fabulous trip of a lifetime.

Trip Rating:

Good organization, knowledgeable guides, Great main guide and leader of our pack. (Fredricka).
Trip Rating:

Well organized and orchestrated

05/10/2019

Awesome trip..

Trip Rating:

Great trip..would definitely go with collette tours again.. great tour director..
Trip Rating:

Well organized .. great food..excellent wine

05/09/2019

Trip Rating:

The tour was great. It far exceeded everything we wanted to see. The only complaint, and it is a small one, was the quality of the food. No matter where we ate it seemed as though it was the same food and it was very bland.
Trip Rating:

The tour was great. Not only did we love Rome, but most enjoyable were the visits to the winery and the monastery.

05/06/2019

Trip Rating:

It was sometimes difficult to get information and/or know exactly who to contact. The trip itself was good...excellent tour guide and driver.
Trip Rating:

I wish we had had more time in Rome. There was a lot packed in 2 days. The tours of the castle and the monastery special treats.

05/06/2019

Trip Rating:

This was a wonderful trip...everything went so smoothly...from the flights, to the hotels...which were wonderful, the optional excursions...with plenty of on your own time..I would definitely recommend Collette Tours ..thank you for such a great experience.
Trip Rating:

So many people ask this and it’s really difficult to pinpoint a particular event because the trip was put together so well and each city had its own uniqueness...the food, the atmosphere, our tour guides, our travel group...so much fun, laughter, and wonderful memories.

05/05/2019

Safe Travels

Trip Rating:

I know that when I am on a Collette tour I am going to be safe.
Trip Rating:

Each day in itself was special in/of itself. I was fulfilled with the largeness of the history of Italy. I have so much gratitude for all that was done before us and for us.

05/04/2019

Trip Rating:

Yes, Beth Myette, our Group 1 registrations manager was great and very responsive to our many needs. Jack Brinson, sales Mgr was tops & always responsive to every question concerning the trip. Accounting Department was very good also.
Trip Rating:

Our Tour Manager, Sergio S. From Milan, was absolutely fantastic. He was So detailed, caring, knowledgeable of all cities & history. His great personality & extremely funny remarks kept everyone laughing & entertained. Sergio is the best Tour Mgr ever!! The tour was planned & organized very well. Favorites were the coliseum, The Academia Bldg, statues were awesome, plus Arts & The David, the town of Sienna was great, The Cathedral was fantastic, the Monastery Experience was really nice, the Castle & Winery was fantastic! St Peters Basilica was nice to see.! Some days there was a little to much walking for our age group(62-82) other than that, a perfect trip overall.

05/04/2019

Trip Rating:

Return calls promptly. Choose group leaders more carefully. Dave Goff was annoying and not helpful.
Trip Rating:

A bit rushed. Nice “extras”.

05/03/2019

The tour itself was great the food not so great

Trip Rating:

The tour itself was great. The food not so great. Practically the same food every day, from breakfast to dinner. They need find restaurants that serve a different variety of foods.
Trip Rating:

Because food was terrible, same type everyday, no variety.

04/30/2019

Trip Rating:

I liked not having to think on vacation except what to do & where to eat on our free time. I loved the fact that we had free time to do what we wanted to do. I like being organized and Collette was that. I received emails from Collette. I loved the App. the Tour Manager and Local Guides were good.
Trip Rating:

Good hotels, good guides, good group restaurants, good tour inclusions.

04/28/2019

Trip Rating:

Traveler does not have to worry about quality of travel, hotels food or any other detail.
Trip Rating:

History beyond imagination.

04/28/2019

I will definitely travel with Collett again. Sergio was wonderful .

Trip Rating:

Sergio made this trip extra special. He is the best tour guide and took very good care of us. Collette put together a good itinerary and I will recommend this trip to others.
Trip Rating:

Perfect in every way except for repeating the history and architectural background of too many churches. Would prefer more about every day life in the cities and a little less about the past.

04/22/2019

Trip Rating:

The hotels and food provided were very comfortable and good. Some servers in the restaurants especially in Venice were rude. The tour director didn’t seem to realize that most of the people with the exception of two children were seniors. The tour group was much too large (41). People got lost. When local guides were used, the tour leader generally disappeared. In a group this size, it would have been better if she brought up the rear to keep the group together. She would have also realized she was going too fast for many in the group. Federica was also close to six feet tall where many of the women in the group were around five feet tall (2 steps for each of her one). The bus driver was wonderful and helpful.
Trip Rating:

For me, the walking was described as “moderate.” I felt the word used to describe the amount of walking was way off. Walking should be described in miles per day. One day, the group walked eight miles and I walked six. After that a few women and I started taking taxis that helped but meant certain sights had to be missed. At the Vatican, I only got to view the Chapel for only one minute because the local tour guide told a few of us to go a different way to the Chapel so we wouldn’t have to walk so far. Although I had a cane the guards would not let me pass so I had to wait until the group exited the Chapel. The local guide said a few words to the guards and took me by the hand to see the Chapel. This tour is for the average tourists. Seniors need to know more about the physicality of the tour. I am rating the tour manager average because she was unaware that many were having a hard time keeping up. She continued with her pace even though some of us were lagging 100 yards. She would stop and wait sometimes but would start up as soon as we caught up out of breath. She was very knowledgeable and would be a good tour guide for non-seniors.

Thank you for traveling with Collette to Italy. Your feedback will be reviewed by the Tour Management and Product Design Team's in order to improve the overall touring experience for our guests.

Collette Support

04/22/2019

In Italy, the guide got us where we needed to be at all the right times.

Trip Rating:

In Italy, the guide got us where we needed to be at all the right times. It was a very well planned trip, down to the last detail. Besides the return flight and pick up st the Airport by one guy who couldn’t handle the luggage, the trip was a success.
Trip Rating:

Great transportation in Country and nice accommodations.

04/22/2019

Trip Rating:

The service was excellent. The tour director was delightful and very knowledgeable. The bus driver was excellent. It was a wonderful experience.
Trip Rating:

I enjoyed staying in Venice and seeing what it's like to live there.

04/14/2019

Trip Rating:

I felt Collette was very organized and I have recommended them to several friends. I would defiantly use them again
Trip Rating:

The tour was great. It involved alittle more walking than I expected I wish we would have had the option for Comfort plus seating on the trip to Italy as the seats we had were horribly small with no leg room. We had very good flight accommodations on the return flight to the US

04/14/2019

Golden Adventure Club in Italy

Trip Rating:

Outstanding trip! Italy did not disappoint and Collette sure knows how to highlight every moment. We had a terrific tour manager, excellent local guides and fantastic hotels. No one does tours like Collette!!!
Trip Rating:

This trip had the Wow factor! Colosseum, Vatican, Florence, Venice, Milan and all the little gems in between! Loved it all!

04/14/2019

Well done

Trip Rating:

Well organized efficient and thorough with enough free time.
Trip Rating:

Well organized. Nice bus.

04/08/2019

Exciting, educational, awe inspiring to the treasures of northern Italy.

Trip Rating:

The trip to northern Italy was a great introduction to the wonders found in both monuments and lifestyles of the cities we visited. The trip was made interesting and vastly educational due to our tour guide Jovanka Mrdja. She was our tour guide on the tour of southern Italy 5 years ago. We agreed to the trip this March largely due to the fact she would once again be our tour guide. Her knowledge and enthusiasm are outstanding. We were, however, disappointed that she could not continue with us on our three day extension in Milan. Had we known that sooner we would have not continued with the tour.
Trip Rating:

The canals of Venice, Assisi and the statue of David.

04/03/2019

Yovanka is a rare jewel. I'm very please with our experience.

Trip Rating:

The best part of our trip was having Yovanka again as our tour guide. Yovanka was my guide several yrs. ago when I traveled through Sicily to Rome. She's just wonderful. Very knowledgeable, keeps the bus time interesting & our walking tours fascinating. My daughter & I enjoyed our trip very much. I didn't think the food was as good on this trip as the Sicily trip. We felt rushed at times, not having enough down time to shop & just wonder around on our own. The local guides seemed to ramble on. Perhaps you could skip a city or two (Perugia, Assisi or Siena). Unfortunately the day before I headed home I got very sick. We were traveling home just the two of us. An airport porter was nice enough to wheel me thru customs etc in JFK. (JFK airport is horrible, I hope I never have to go to JFK airport again.) When I finally got to Tampa a young man was there to greet us. When we reached my home he pulled up to the front of my house (still on the street) took our luggage out of the trunk at which time my daughter gave him a $10.00 tip & he drove away. Leaving all our luggage on the street. My daughter helped me into the house & then retrieved our luggage from the street. We had been traveling for 18 hrs.
Trip Rating:

The Vatican & St. Peter's Basilica were amazing. I was surprised that it was an added tour not included on the trip. My daughter and I loved the gondola ride & Venice. We got to wonder the streets and shop.

04/01/2019

Trip Rating:

Overall their service was good. I was not happy about the seat selections on the plane. I had requested a aisle seat on all of my flights and when it came to finally seeing where I was on the plane I did not have an aisle seat on my last leg of flight from JFK to Tampa. I am claustrophobic and I was very uncomfortable flying from JFK to Tampa. I was also a single traveler and I think they accommodated the couples first and single travelers last.
Trip Rating:

I would give an extra day in Rome. We went to the Coliseum, Vatican, and Dinner with Three Tenors and Rome by night all in one day. It was too much. By the end of the day tour you were worn out. Then you had to get ready for dinner and tour of Rome by night.

04/01/2019

Collette Travel, you have room for improvement.

Trip Rating:

The tour of Milan should have included The Last Supper. Why it was not part of the walking tour was not clear, and including it would be no more difficult than other sites, such as The Vatican. We realize Venice is a difficult venue, but the hotel was clearly not as well-managed as the others on the trip. The hotel in Milan for the last night was the best of the lodging experiences.
Trip Rating:

See above. Several weeks before departure, the trip was advertised at less than half price! I feel I did not receive a good value for this excursion! One of the guides on a local tour was ill, and 3 days later, more than half the group had coughs, colds, and sore throats.

Thank you for traveling with Collette to Italy. Your feedback on the itinerary and hotels will be reviewed by our Product Design Team in order to improve the overall touring experience for our guests.

Collette Support

04/01/2019

Discrepancies in trip pricing

Trip Rating:

Did not appreciate seeing the trip listed for half price a few weeks before leaving & then discovering fellow travelers paid much less money to join our tour. This encourages postponing registration until the last minute, not a desirable outcome for your company.
Trip Rating:

Did not appreciate seeing the trip listed for half price a few weeks before leaving & then discovering fellow travelers paid much less money to join us on our tour. This encourages postponing reservations, not a desirable outcome for your company.

Thank you for traveling with Collette to Italy. We do run periodic flash sales and promotions for all our tours. There are are also discounts and credits offered at the time of booking. Your feedback will be reviewed by the Client Care Center

Collette Support

03/31/2019

The agenda and logistics was amazing.

Trip Rating:

The agenda and logistics was amazing.
Trip Rating:

The agenda and logistics was amazing.

03/30/2019

Excellent Italy Tour

Trip Rating:

Our tour was fantastic! Pilar our guide was so knowledgeable, fun, organized and helpful and Pio the driver was pleasant and kept all feeling safe and secure. The tour itself was just the right amount of travel and free time; the hotel accommodations were very nice and located in a perfect part of each city. The optional tours as well as the included tours were awesome. I loved the Castello del Trebbio visit! Definitely using the tour makes the planning and execution of a vacation so much easier...no worries about travel or language barriers. I also loved the guided tours and the knowledge that is imparted with each location. It made history come alive.
Trip Rating:

Loved Perugia and Siena as well as the Castello del Trebbio. Also loved Rome and the walking tour.

03/12/2019

Trip Rating:

The entire trip was a perfect experience. Jovanka Mrdja is a magnificent tour guide, and she is very knowledgeable. I would love to take another tour with Collette.
Trip Rating:

Very well planned. I truly enjoyed the entire tour.

03/11/2019

Trip Rating:

GREAT TOUR MANAGER AND GOT TO SEE EVERYTHING THAT WAS INCLUDED. THE BUS DRIVER WAS ALWAYS ON TIME AND HELPFUL. WOULD TRAVEL WITH THEM AGAIN. THE ONLY THING WAS THAT INSTEAD OF ONLY 8 DAYS I COULD SEE THIS TOUR AS A MINIMUM OF TEN DAYS OR EVEN 12. THERE WAS MORE TO SEE IN EVER TOWN THAT I WOULD HAVE LOVED TO HAVE SEEN
Trip Rating:

I REALLY DONT LIKE TO BE TAKEN TO VENUES THAT THE COMPANY IS MAKING A COMMISSION ON, I WOULD RATHER SEEK OUT MY OWN PLACES TO SHOP

02/04/2019

Trip Rating:

We enjoyed our 'Reflections of Italy' tour. We got to see many wonderful sites in Italy, ate some amazing Italian food and took many awesome pictures. Our tour guide was friendly and fun. There were a few opportunities for improvement (in the front line customer service and our pick up at the airport in Rome). Personally, we loved Venice and would have rather had more time there instead of the short afternoon included in Milan.
Trip Rating:

We loved Venice! Our hotel was on the Grand Canal, it was what memories are made of!

02/02/2019

Trip Rating:

Collette always provides excellent service and tour *******!
Trip Rating:

Daniel, our Tour ******, provided us with great experiences. His knowledge and humor made each day a memorable experience! Loved Assisi and Perugia and the small town flavor.

01/19/2019

MOST HELPFUL

Trip Rating:

As the lead, many questions and concerns came up. All concerns were answered and handled quickly.
Trip Rating:

Our Coach Driver and Manager were very very good. They were always thinking of us the travelers. Getting us close to our day's tour, suggesting foods to match our tastes, handling any room concerns, etc.

01/18/2019

Amazing Trip

Trip Rating:

Sergio was amazing. We had a large group and he worked non stop to make sure everyone had a fantastic time. I would highly recommend a trip with Collette and with Sergio as a guide.
Trip Rating:

Sergio was great!!!!! I would love to take another tour with him.

01/18/2019

Fabulous!!

Trip Rating:

Collette did a fabulous job with hotel choices, guides, and entertainment. It was a once in a lifetime experience, thanks to them.
Trip Rating:

Venice was breath taking!

01/07/2019

Great tour, but traveler support was poor.

Trip Rating:

Our tour guide, Giulio was very knowledgeable about art ad history, and he kept our tour moving along well, adjusting the itinerary to beat advantage. He was able to give us good advice for our free time. The hotels we had were well located, especially in Venice where we were on the grand canal. The included meals were also very good. My main problem with your tour was the problem a couple of us had with trying to book an extension post trip in Milan. The Collette representatives I emailed or called gave me incorrect or incomplete information. They either seemed totally unaware of extending a stay( even though it’s discussed in a catalog I’d received) or told me the out of town airport was near the city center. Really? In an ancient city they had central airports? We didn’t book the extension, and the few travelers who did were very disappointed, and may have even left earlier than planned. I never had such problems when traveling with Trafalgar or EF Tours in the past. As a result Collette is not the first company I’ve recommended to nmrous friends who asked me about future group travel.
Trip Rating:

Every day was special on its own, and in total Very enjoyable.

01/05/2019

I loved the trip. My fellow travelers were great .

Trip Rating:

There were too many people on the tour for just one guide. I understand there were groups from several companies. A second guide would have been very helpful. Tony was good but rushed so much that we older, slower folks had difficulty keeping up.
Trip Rating:

Loved every place we went. The group was diverse ,interesting and friendly.

12/27/2018

Wonderful trip - a whole lot packed into the 9 days!

Trip Rating:

It was a wonderful trip! A lot was packed into the 9 days. As always the tour was very well organized, first class hotels and tours. It was a bonus for us to plenty of free time to explore on our own. The included breakfasts and lunches were very good, but the dinners were average. The tour was advertised as moderate walking, but it was much more strenuous for some of the older people on the trip.
Trip Rating:

It is difficult to choose just 1 memorable experience. Each stop seemed to get better. The tour guides were excellent, providing much interesting information and history.

11/29/2018

Trip Rating:

They are with you from the beginning, from helping you navigate the site on the computer to signing up & checking with you that all things are a go. Really liked the pick up at the house & airport! What more can I say?! Great company1
Trip Rating:

A lot of walking but it helped to walk off the food, which was fantastic! Everything is memorable, including the bad beds! Enjoyed the dinner & dancing after the monestary. We had a good group of folks.

11/29/2018

Great trip, great tour guide, bus driver, great everything.

Trip Rating:

Excellent service with everyone involved with our tour of Italy.
Trip Rating:

Tour was nonstop and we couldn’t have seen all we did without being on tour.

10/30/2018

Trip Rating:

I feel very strongly about the experience we had at the San Jose Airport, it set the tone that really made the trip bad. Why didn't Collette verify with the passenger and airlines before 6 am with my sister-in-law being put on the unable to fly list because there was a typo on either you or airline side and both pointing the finger at the other, but who cares. At 5:30 am the customer should know they have confirmed flights with no problems. Not spend hour correcting the error.
Trip Rating:

I would say the even spent at the Opera House in Rome, was a highlight.

Thank you for traveling with Collette to Italy. In reviewing your feedback, we understand your sister in law was able to fly on her scheduled outbound flights. We apologize for any inconvenience this airline issue caused.

Collette Support

10/29/2018

Our first, but not our last Collette tour!

Trip Rating:

Amazing tour with an amazing tour manager and driver. Never less than top-notch professionals. They both had management and organizational skills. Sights chosen, restaurants and local tour guides were exceptional. Ease of booking, pre-flight materials received well in advance, made for a perfect experience. We would not hesitate to use Collette again!
Trip Rating:

This tour thoroughly met our expectations and was truly a "Reflection of Italy"! Ready to go back for more!!!

10/29/2018

Fabulous tour - just perfect.

Trip Rating:

This tour was fabulous. An exceptional tour guide made this trip a most memorable one. Everything about it was perfect. I don't even have one thing to complain about.
Trip Rating:

This tour was fabulous. Our exceptional tour guide made this a most memorable experience.

10/29/2018

Everything was just right and well planned.

Trip Rating:

Tour manager and all tour leaders were great--informative and helpful. The spirit of welcoming and sincere desire to please was evident. Loved this group of people.
Trip Rating:

Staff and experiences were well planned and enjoyable.

10/22/2018

Bad experience coming home from trip

Trip Rating:

I had very positive feelings before and during the tour. I had a negative experience coming home and customers service at Collette has not help take care of the bad experience my husband and I had.
Trip Rating:

We saw and did so many things. Had so much fun.

Thank you for contacting us again regarding your tour to Italy. Please follow up with our Guest Relations Team as we left you a voicemail on 10/19 asking to review your feedback

Collette Support

10/21/2018

Excellent Northern Italy adventure

Trip Rating:

Excellent experience from car that picked us up at our home to flight to hotels. Nothing is perfect but the service, hotels and most importantly our tour coordinator Lee was all outstanding.
Trip Rating:

Visit to Venice and awesome gondola ride.

10/07/2018

Trip Rating:

Jovanka led a great trip. She was inspiring, kept us on target, and made it interesting and fun the entire time
Trip Rating:

Great time - Jovanka made it perfect

09/30/2018

Trip Rating:

The service received from beginning of booking the trip, car service to and from the airport, meeting us in Rome and the personal attention of Denise throughout the trip made our vacation to Italy most enjoyable. The local guides added to the enjoyment. We recommend Reflections of Italy to anyone taking their first trip to Italy and are ready for an intense ten days.
Trip Rating:

Rome was fantastic but we should have arrived a couple of days before the tour to have time to see more of Rome. Assisi, Perugia,Siena and Tuscany were our favorites. The scenery was fabulous. We enjoyed the Castello Del Trebbio for the tour and wine tasting, the 14 century monastery --La Certosa and the Tuscan Feast. Venice was wonderful and we wish we could have spent more time there instead of going on to Milan. Leaving from Venice would have given us the time to spend enjoying such a wonderful historic part of Italy.

08/27/2018

Just fantastic!

Trip Rating:

Our Tour Guide, Savio, was excellent in keeping us informed, on time. He was very knowledgeable of Italy, and what we were going to see. He was so helpful in helping us plan to see some sites that were not on our iteniairy. He was a great host!
Trip Rating:

Our Tour Manager, Savio, was the very best!

08/19/2018

Trip Rating:

Fun, knowledgeable tour guides. Hotels, tours, internal transportation all arranged which makes it convenient and easy. Good hotel locations. Would prefer better food choices.
Trip Rating:

Loved the smaller cities visited. Would not have thought to visit on my own.

07/01/2018

Collette Tours, our only choice for future tours!

Trip Rating:

Our recent trip to Italy was excellent! Our Tour Guide, Giulio was outstanding, his knowledge of the sites we visited was tremendous. He enabled us to get the maximum impact of all that we visited, with humor and in a friendly manner. He is a Collette treasure! Also Antonio, our Bus driver was excellent. He drove with care and safety, watching over us and our belongings with total security. Due to this experience Collette Tours will be our only choice in the future.
Trip Rating:

OUTSTANDING TOUR MANAGER, GUILIO, EXCELLENT BUS DRIVER, ANTONIO EXCELLENT LOCAL SITE EXPERTS.

06/19/2018

Disappointing:Tour Manager was not Italian and tour descriptions misleading

Trip Rating:

I was very disappointed that our Tour Manager was not Italian. I could understand if this had been a multi-country tour but it was "Reflections of Italy." Fortunately, the local guides were all Italian and easy to understand. I only wish that the same could be said about the Tour Manager. During the bus ride to Assisi, the tour description stated, "Ease your way into the local culture as your Tour Manager shares a few key Italian phases." My recollection is that we only learned Buon Giorno (and Buenos Dias). Tours that I have been on with other companies have stressed the local culture and language much more - with daily language lessons during the longer bus rides. While we were in Italy there was a significant political and financial situation that was making headlines in the U.S. but were never mentioned by the Tour Manager. Finally the descriptions of the daily activities were misleading. Florence: "During your cultural tour of Florence you'll also view the Cathedral of Santa Maria deal Fiore, the Palazzo Vecchio and the Church of Santa Croce." FROM THE OUTSIDE!!! Milan: "Take in some of the city's amazing sights on a locally guided walking tour: view the Opera House La Scala and Vitterio Emanuele Gallery, and visit the Duomo-- this magnificent Gothic cathedral....." IN THIS CASE, 'VIEW' MEANT ACTUALLY GOING INSIDE BUT 'VISIT' MEANT LOOKING AT THE DUOMO FROM OUTSIDE.
Trip Rating:

On a tour entitled "Reflections of Italy," I would have expected to be more immersed in Italian culture. While the hotels were were nice, it was disappointing that the breakfasts did not include any of the wonderful fresh fruit that was for sale in the markets. Based on the tour description, we all thought that we would be going into the Cathedral of Santa Maria del Fiore in Florence and the Duomo in Milan. Given the cost of the tour, it could have included admission to these two iconic Italian cathedrals.

Thank you for traveling with Collette to Italy. A member of the Guest Relations team will reach out to you.

Collette Support

06/01/2018

Excellent value and service.

Trip Rating:

Excellent service throughout the tour. Tour guide was so knowledgeable and went above and beyond to make the experience great.
Trip Rating:

Got into sites that that would not have had the time and patience to do on my own due to the "skip the line" nature of the guided tour group. Also some of the best experiences are not even available to the general public that Collettes has access to.

05/16/2018

Collette - a top notch tour company

Trip Rating:

Collette tours are very well planned, all aspects of the tour are top notch. The tour managers on every tour I’ve taken are extremely knowledgeable and provide you with a super experience.
Trip Rating:

I have never been overseas before, Italy was my first tour in Europe. All aspects of the tour were wonderful so I truly can’t pick one but a really nice experience was a trip to a winery with a tour of the castle, a wonderful lunch and wine tasting. It was an off the beaten path experience which I really like. Colette has a way of providing these types of experiences which suits me just fine and will mean I will travel with Collette again;

05/14/2018

Trip Rating:

Awesome organization Great tour guide Awesome city tour guides
Trip Rating:

Very professional Took all hassle out of moving from city to city Accomplished much more than we would have alone.

05/10/2018

Trip Rating:

My trip to Italy with my fifteen year old granddaughter was wonderful. Tracy, our tour manager, was so organized and helpful. She enriched our experience with her knowledge of each area by giving wonderful options for dining and experiences .I loved all the locations we visited, especially Sienna and Assisi. My granddaughter's favorite was Rome. in fact, she would love to spend a year of college there.
Trip Rating:

My favorite memorable experience was Assisi and Sienna. My granddaughter's favorite was Rome.

01/31/2018

Trip Rating:

I had a problem after doing the Colosseum steps & both ****** & his driver were very considerate of me. ****** even called a taxi to take me to the Academy Gallery so I wouldn't miss David. Our driver was excellent, even had to get out of the bus to move a motor cycle & road barriers once! I have been on many Collette tours & have recommended them as often than I can.
Trip Rating:

I think ****** showed & told so much because of his love & knowledge of Italy.

01/23/2018

Great Reflections of Italy Tour!!!!!

Trip Rating:

Tour was great and enhanced by the wonderful Tour Manager ******* and our bus driver *******. They really made the trip most enjoyable of their excellent knowledge and driving.
Trip Rating:

Everything was well planned and enjoyable!

01/16/2018

The best tour manager

Trip Rating:

The best thing about the tour was returning to Italy with such a fabulous tour guide is ***** *******. She made the trip so worthwhile and fun with her detailed knowledge of the country and the things we saw and places we visited.
Trip Rating:

We would certainly have given the tour five stars but a couple of the accommodations were subpar. Our favorite memory? There were so many it’s hard to pick. Our tour manager ***** ******* made the entire trip great.

01/16/2018

Collette's Tour Guides surpass all the others without question

Trip Rating:

The care, concern and professionalism of our tour guide made all the difference. She (*****) carefully appointed her time so that no one felt left out. It' s an enormous skill which often goes un-noticed because of her professionalism. Her background information was deeply scholarly yet delivered in such a way that no one was overwhelmed; they just accepted her information with gratitude. Before I travel to Italy with Collette again, I would first check to see if ***** was the agent representing your company. She made the trip the best tour I've ever been on.
Trip Rating:

We were celebrating 54 years of marriage and the tour guide, *****, arranged for performers to gather at our table at the end of the performance to present us with tiramasu with a candle and sing "Happy Anniversary In Florence she upgraded our acomodations and had a bottle of champagne waiting for us in our rooms.

12/22/2017

Trip Rating:

Our trip to Italy was wonderful. Our tour manager was very knowledgeable and helpful. I had different interests which she found shops for me to visit. out bus driver was very skilled especially with the very narrow roads. I felt Collette prepared us for our trip. I would travel with Collette again and recommend them.
Trip Rating:

Venice was probably my favorite city because it's so unusual. I so enjoyed the whole trip i can't say I had a particular favorite.

11/14/2017

Trip Rating:

Excellent guide, ***** ******. All transportation and events well organized.
Trip Rating:

Sistine chapel,winery, Venice

10/21/2017

It was OK. Too many churches on the trip. We wouldn't do it again.

Trip Rating:

Service was good. Trip was ho-hum.
Trip Rating:

Not much to write home about. Too many churches on the trip.

10/17/2017

Trip Rating:

Collette selected a great guide - *******. ******* selected very good local guides. She kept us informed with times and shared information during our bus drives. I would recommend Collette and will travel with Collette in the future.
Trip Rating:

We covered a lot of ground in a short period of time. The locations were a good mix. Standing in the square at the Vatican.

10/16/2017

Trip Rating:

The tour guide made a poor decision with regard to our needs on the first full day of our tour which soured the whole trip. The hotel in Rome was the pits. The planning for the trip was not the best. A one night stay in Perugia with only a few hours to spend there wasn't well thought out. The tour guide's hints her job was tough and she was doing great didn't sit well.
Trip Rating:

See previous write-up. No more to be said!

Hello, thank you for sharing this feedback with us about the tour. We have passed this along to members of our team for review. We appreciate you and value your insight as it helps us to improve our tours for future guests. We look forward to traveling with you again soon.

Collette Support

10/15/2017

Not as much a wow as previous trips

Trip Rating:

Meals and lodging were subpar to previous Collette tours.Am not sure if that is because this was a bigger tour group(38) as opposed to smaller groups on previous tours.For the older traveler,which we are, hotels need to have luggage racks or somewhere to place suitcases other than the floor(when you are only staying one night unpacking is pointless)
Trip Rating:

Winery tour,a knowledgeable guide and beautiful property

09/01/2017

Amazing tour company!!

Trip Rating:

Outstanding service from the moment I discussed the tour with someone from Collette on the phone right up to the moment I was dropped off at my house after the tour. There are not enough words to describe how pleased I was with this entire tour experience. The Reflections of Italy tour was perfect. The cities we toured and the pace of the tour was exactly what I was looking for. As a solo traveler I never felt alone and the group always made me feel welcomed. The absolute best part of the tour was the tour manager, Sergio. Oh my, did he have us laughing!! He was so organized and very knowledgeable. I look forward to booking my next vacation with Collette tours.
Trip Rating:

The cities we toured were outstanding, but I must say my favorite was Venice. There was something magical about those canals!

08/05/2017

Trip Rating:

The tour manager, the tour guides, and the coach driver were outstanding.
Trip Rating:

The tour was well-organized.

06/20/2017

Trip Rating:

Details, details. Great attention to details. I hope I will get my sandals that I left in Rome (Mediterraneo Hotel). Good planning information, good communications prior to departure. Best ever tour manager.
Trip Rating:

Each stop had its unique highlights. Loved the celebrations of special guests' occasions. Celebrated my birthday in Florence and Venice. It was a wonderful time! Rome and Florence were incredible, the art, the history, the beauty.... Would love to return and to spend more time there as well as in Milan.

06/11/2017

Trip Rating:

good tour manager and places of interest to visit
Trip Rating:

enjoyed the colosseum , winery, and vatican

06/04/2017

Trip Rating:

A great well-organized trip with a wonderful tour guide and a skilled driver.
Trip Rating:

It was a great tour. I have nothing to complain about.

05/14/2017

We will use Collette again. Hope we get the same trip director.

Trip Rating:

Excellent service and assistance from beginning to end. Very professional trip director.
Trip Rating:

Well planned trip and worth the money

04/30/2017

Overall, a very plesant experience. Guide was very personable and efficient

Trip Rating:

Pace of trip was no too hectic. Pick up at home and airport by town car was perfect! Made that part of travel so much easier. I do NOT like having to tip constantly. This should be part of trip cost even if it means increasing the price somewhat. Constantly having to have "tip" money is annoying!!
Trip Rating:

Winery tour and Vatican tour.

04/24/2017

Great experience

Trip Rating:

The Collette staff was very thoughtful and helpful
Trip Rating:

Excellent value. The coach, the castle, the included meals were great.

04/23/2017

this is the 2nd tour i have taken, i do plan on taking more!!

Trip Rating:

the tour was very informative, the tour guide had a lot good information, the hotels were small but I guess that is normal for Europe, breakfast was ok, not great in rome, local guides were very good especially in Rome Cristian was awesome, the Chiatti winery was very nice, the Tuscan feast was also fun!. the only thing that I didn't like was we took to many stops on the way to Milan, ate lunch at a gas station, instead of getting there earlier an having more time to shop, and eat, and touring another castle should have been optional.
Trip Rating:

loved rome! so much good information! It was all so fun!

04/16/2017

Professional time well spent

Trip Rating:

Excellent guides, covered a lot of territory! Group is great.... no lines
Trip Rating:

Excellent guides. Did not like the optional "Dinner with tenors" It was more of a comedic cabaret.... not worth the show or the dinner. Our second option was a trip to a monestary which was excellent.... but the Italian dinner show and music was horrible..... noisy and in a rec room.... like a bad Italian wedding!!! Why are they singing New York, New York???! Very touristy and did not reflect the Tuscan feast as advertised. These programs were Mis marketed and and really missed the mark.... a waste of money and time..... not authentic in any way..... never again!

04/04/2017

Touring with a company that feels like family!

Trip Rating:

This is my second tour with Collette and both have been home runs. Collette has items that are personal/exclusive to them and not available to the other tour companies. The feeling of a family run business is obvious compared to the corporate feel of the other guys. Highly recommend!
Trip Rating:

Touring the town of Siena and Venice, especially Murano Island

04/03/2017

The only issue we encountered was the constant reminder of tip requirements

Trip Rating:

All items delivered as agreed
Trip Rating:

Places & local guides were excellent

11/27/2016

Easy booking.

Trip Rating:

All staff from booking to tour were great. Liked Delta airlines very much.
Trip Rating:

Even though my trip was cut short due to personal injury what I did complete was great.

11/21/2016

First Guided Tour, but Not My Last.

Trip Rating:

All accommodations were not equal--most were a 3 or 4, but Venice was a definite 1. All local guides were very knowledgeable, but some very difficult to understand.
Trip Rating:

Favorite city: Siena Favorite experience: Gondola ride in Venice Also enjoyed the glass blowing demonstration in Murano. Group dinners were also very enjoyable.

11/21/2016

Confusing arrival instructions.

Trip Rating:

Difficulty with pick up at Rome.airport.After customs companies holding signs..no Collette. Your pick up was after leaving inside of baggage claim. Instructions unclear as where to meet rep. Had to call ...did not want to leave area because once you left you could not return inside .
Trip Rating:

Difficult to name one venue. Enjoyed Rome and Tuscay visit to winery, luncheon, etc.

11/04/2016

A perfect tour

Trip Rating:

It was a perfect tour. We went to all the sites we had read about for years. Italy is so full of history and art. The tour director was so personable and knowledgeable. The hotels were great and well located. The bus driver was incredible.
Trip Rating:

Michelangelo's David in Florence.

10/27/2016

Easy to Book

Trip Rating:

Booking the tour was easy and Collette followed up with a package of information that helped enormously in getting started. When I had questions they were answered immediately.
Trip Rating:

It is difficult to pick a favorite experience because every step from Rome to Milan passing through Assisi, Perugia, Sienna, Florence and Venice was exciting, educational and rewarding. I want to add that our tour guide, did a wonderful job. He was always upbeat, informative and helpful. I also watched while he was busy attending to the business of guiding, moments when I don't think he was aware I was paying attention, It was then I could see how focused he was on taking care of the paperwork and details of the tour so that he made it seem almost easy to lead us through much of Italy. It can't have been easy, but he made it easy for us. I did note that several on our tour had had before and had liked him so much that they insisted on having him when they booked subsequent Collette tours. Yes, he is that good.

10/27/2016

This was our first time to Italy and traveling with Collette!! We had a wonderful time!!

Trip Rating:

Excellent!!!
Trip Rating:

Our tour guide was wonderful along with the other forty people on our tour!! We could not of asked for a better group!! We are now truly friends! Loved Italy! No worries everything went great!! An unbelievable experience that we will treasure forever!!!

10/26/2016

Planning another trip already!

Trip Rating:

The itinerary was great - our guide Jovanka Mrdja was wonderful - we always felt safe
Trip Rating:

Loved Siena and Perugia - good pace / not exhausting

10/12/2016

Fantastic experience!!

Trip Rating:

Amazing adventure. Great atmosphere. Nice local suggestions for free time.
Trip Rating:

Tucson feast was the most incredible night.

09/30/2016

Italy, September 2016

Trip Rating:

Wonderful time in Italy with Sergio, the BEST tour guide ever!!!
Trip Rating:

I enjoyed all the cities/towns we visited but Venice was by far my favorite. It exceeded all my expectations! Wandering through the narrow streets, getting lost, and finding different paths provided a rewarding experience that will be remembered. I look forward to returning.

09/25/2016

Trip Rating:

Handled by travel agent. Your service offered an extra night at the initial hotel for $300 and I was able to book the hotel myself for $123.
Trip Rating:

Too much 'on your own time'. I prefer more structure

07/12/2016

Collete travel experiences are wonderful!

Trip Rating:

Collette representatives made registering for the trip very easy. Helpful emails provided additional information. I would recommend Collette without reservation.

07/12/2016

Excellant tour and overall a great experience.

Trip Rating:

Best tour guide ever.

06/17/2016

Collette exceeds every expectation in a tour company and is highly recommended.

Trip Rating:

The Reflections of Italy tour we took was fantastic. The tour guide that we had was very informative and very familiar with the areas that we visited. If you get the chance, book a tour with Gary Bowling as the tour guide. We would gladly book another tour with Collette. They are great!! The local tour guide that lived in the areas that we visited gave us insight as to the history and background of the areas, they were fantastic. Food was great, Hotels were great , couldn't be happier with the experience. The only draw back was a lot of walking but that was expected. In speaking with other tour participants, it was realized that an number of them had beem on other Collette tours and had the same sort of experience that we did on other tours. Collette is the only way to go!!
Trip Rating:

Our tour manager, Gary Bowling, was excellent!! He was articulate, informative, went out of his way to help out the people in his group and was able to provide informative and entertaining chatter on the long bus trips between destinations. In my opinion, they need to find a way to clone Gary and assign them to all of their tours!! There weer so many interesting places on this tour, it is hard to pick out one that stands above the rest, but the tour to the monastery and the dinner and dancing afterward seemed to be the biggest hit on the trip. At least the one where the most wine was consumed by all!! gondola ride with the accordian player and singer in Venice was great too!!The

06/15/2016

Excellent

Trip Rating:

Excellent

06/13/2016

Trip Rating:

Our travel agent was knowledgeable and offered suggestions to make our vacation a memorable experience. The only downside the US experience was the car service to and from the airport. During both legs of the journey, they failed to show up.

06/13/2016

Perfect Tour!

Trip Rating:

Well hard for me to determine as our travel agent had all the contact with Collette.
Trip Rating:

We believe that the gratuities for all parties should be included in the fee for the tour. Having to scramble for currency, and wait in line to tip does not in any way add to the tour! The only other suggestion would be additional legroom on the buses. Very tight!

06/12/2016

Enjoyed our tour guide. She was fun and I learned so much. Had a terrific time. Loved it all...

Trip Rating:

Collette as an organization was easy to deal with. No problems answering all my questions no matter how trivial. Will definitely travel with Collette again in the future.

06/05/2016

Good customer service.

Trip Rating:

Very good customer service via telephone. I wanted to tour with my friend travelling from Boston USA whilst we were travelling from Manchester, UK. I was given good advice on how to make this happen. Also we were never put on hold for very long--something that annoys me me very much.
Trip Rating:

A great tour, packing in as much as possible in such a short space of time. The hotels were fabulous--all within walking distance of the main centres. I thought that the group size of 42 was far too big however. And I was surprised that we were the only 2 people travelling from the UK--all the rest were from the USA. I thought all the optional tours were great too.

05/23/2016

Would love to do it again.

Trip Rating:

Wonderful experience.

05/09/2016

Trip Rating:

Good company
Trip Rating:

Italy part was great. However the Ireland part too much time wasted on shopping. 3/4 of time on two days and 1/2 on another day spent shopping. Thousands spent for trip. Tour needs to be shorter or more things added.

04/21/2016

Ten days in Italy

Trip Rating:

It was great. Some of the local guides (Sienna, Florence) were a little bit long winded. But our tour manager, Karina, was great. She always had a handle on everything. I would recommend the company and use them again if we should ever undertake another trip of this nature again. The planned itinerary, restaurants, hotels, etc were very good. The hotel in Rome might have been better located but it was not a big problem. It was a very good experience.