Christmas in London

01/23/2024

Trip Rating:

Loved everything we saw just a lot crammed in, I wwould like a bit more leasurely pace

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Collette Support

01/11/2024

Trip Rating:

Too much time traveling on the bus. Would have preferred touring more local sites in London.. Christmas markets too commercialized. The tea was Disappointing. The time a Harrad’s was too short. Blenheim was outstanding and the tour of Westminster was informative. .

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Collette Support

01/11/2024

Trip Rating:

Susan Orr was the worst tour guide I have ever had. She was so rude to me and the group. She blamed everything that she did wrong on Collette. It was so embarrassing When I meet here at the airport I said hi Susan I’m Linda and she said oh and shredded her shoulders. If I tried to count people on bus she told me to sit down and if they were not there she said she was leaving them she lost people on trip 3 times because if you asked her again what time to meet bus she said I told you on the bus yesterday. She was out to make Collette look bad. These were all my great Collette clients and great friends. I have had the most fantastic tour guide this year. John on Ireland Marc on islands of New England and George on Greece and Evonka on Canadian Rockies. She complained about everything. My over all of Susan Orr was she was just a mean person. Please take her off your list. I would never want a group to experience this. A tour guide can ruin a trip So sorry. If I had not gone I think it would have been even worse Every morning I said to her at breakfast good morning Susan and she never answered me until the last morning. I tried to be nice to her but it was impossible I asked for John Barton for your guide in this trip and I was told I could not ask. I didn’t d not ask again because every Collette tour guide has been outstanding until now.

Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and a member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.

Collette Support

01/01/2024

Trip Rating:

I really liked the Windsor Castle visit. There was lots to see and I really like seeing historic places. Windsor Castle is especially interesting since it is still in use.

12/31/2023

Trip Rating:

Andy Parker is a great tour leader

12/31/2023

Trip Rating:

Our tour guide was incredible. I loved Westminster Abbey the most and Buckingham Palace.

12/31/2023

Trip Rating:

I had a wonderful time. I would like to go on more of the trips.

12/30/2023

Trip Rating:

There was nothing that I would complain about! Touring the BBC was wonderful. I greatly enjoyed the Tina show. I'm glad to have seen castles, palaces and churches that I had only heard about in the past. Having unscheduled time so I could do a solo visit to the Churchill War Museum was also a plus.

12/30/2023

Trip Rating:

Lorraine was amazing. So funny, helpful, and full of knowledge. I had a couple experiences I enjoyed the most. One would be the Tina Turner musical and the other would be the Tower of London tour.

12/30/2023

Trip Rating:

Everything was planned out like clockwork. Excellent Tour Manager, excellent accommodations, excellent local guides. This was my first tour with Collette but I would highly recommend them.

12/30/2023

Trip Rating:

Visiting Westminster Abbey

12/25/2023

Trip Rating:

We were scheduled to see many sights but still had free time to see what else we were interested in.

12/25/2023

Trip Rating:

Everything was very organized and we didn’t have to worry about a thing, our tour guide was sooo knowledgeable and went out of her way to include everyone even the two young boys on the tour.

12/24/2023

Trip Rating:

Six nights are not enough to warrant the trip, 2 days to get there and 1 to get home, it should be at least 8 or 9 nights.

12/24/2023

Trip Rating:

Great tour guide, great bus driver, wonderful tour sites

12/24/2023

Trip Rating:

I enjoyed all the tours. Ann Carr, out tour manager, was extremely knowledgeable. She was attentive to our needs, and went above and beyond her duties to ensure all of us were taken care of. I liked home-to-airport and back home transportation.

12/24/2023

Trip Rating:

we had a very good tour guide and they showed a good time and were always polite and well knowledgeable

12/24/2023

Trip Rating:

Great value, great guide and bus driver, great agenda. Loved the high tea; disappointed in the choice of the play we attended. So many Broadway shows and although the actors were good, thought the play was a little on the community theatre side rather than Broadway quality.

12/24/2023

Trip Rating:

when you are rated highly, why is it you require more info?

12/24/2023

Trip Rating:

I loved the Tower of London, the history and architect was amazing and I loved the menagerie!!

12/24/2023

Trip Rating:

This trip was magical! London is beautiful and Laura brought it to life! The group was fun and interesting. The staff at the hotel were polite and accommodating. I absolutely loved my experience.

12/24/2023

Trip Rating:

Learned so much about each place…and especially enjoyed the Tea.

10/02/2023

Trip Rating:

I would have rated them lower had it not been for the Tour manager and local tour guides who were all excellent. Information from Collette about the tour experience was inadequate and lack details to better prepare for the tour. As a company, I will not trust and use Collete again.

Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and a member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.

Collette Support

09/29/2023

Trip Rating:

Tour was great...but Collette as a tour company has poor customer service and predatory pricing policies. We learned that our post- tour accommodations (2 nights) in London for which we were charged $1,330 by Collette was invoiced by the hotel at $875, a 35% markup! Collette Traveler Relations was unresponsive and never returned calls or e-mails. Will not use Collette again nor can we recommend.

09/01/2023

Trip Rating:

Our tour guide’s name was Kim she was not organized. She didn’t want to use the headset where we could hear her talking. There were 40 people in our group and she was at the front so most people couldn’t hear what she was talking about. She left to elderly people, husband and wife probably about their 80s, we were supposed to meet at a certain point at 2:30. She said we are leaving. Someone said the people weren’t there yet and she said they’ll find their way we took a bus back to our hotel. She did not seem concerned at all that they were not on the bus with us , my sister-in-law and I saw Kim later and said have you seen the couple that we left and she said no they’re probably here. No concern at all. Ended up a couple waited for 30 minutes the woman had had to use the restroom so they weren’t there right at 2:30 so Kim decided just to leave them and they had to take a taxi I believe back to the hotel Pretty much our whole group was very upset with her another incident a young man was with his grandparents he was probably 1415 he was at the hotel and we were in front of the hotel and she said let’s start walking and somebody mentioned that the young man was in the hotel and she said oh he can catch up he did eventually catch up but we had to look for him to make sure he found us. I feel like Kim is in the wrong business. Thank you.

Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and a member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.

Collette Support

08/04/2023

Trip Rating:

I loved everything about this tour. We got to see so much with guides who could answer all our questions and who knew so much about their particular area.