Tour Types
- Classic
- Exploration
- Faith
- Cruising
- Spotlights
Enjoy a refined take on the art of group travel.
Experience true adventures on these Collette small group tours.
Set out on an inspiring journey on these faith-based travel experiences.
Explore the world's most beautiful waterways.
Come to know your destination during a single-hotel stay.
Your Tour at a Glance
Stay
Meals
Tour Activity Level
The activity level for this tour:
1
2
3
4
You’re a leisurely traveler. You typically take it easy and discover the energy of a new place by people-watching or soaking in the atmosphere at a local café. You can climb at least one flight of stairs, board a coach, and walk unassisted at a relaxed pace for up to 60 minutes without difficulty. You can easily handle altitudes up to 5,000 feet.
You like a balanced approach to travel. Walking two to three miles over the course of a day is no problem for you. You can partake in a two-hour leisurely walking tour, covering up to two miles (with included breaks). You can handle a variety of terrains, from cobblestone streets to moderate hills with relative ease and without assistance. You can climb two flights of stairs with ease. There may be 1 to 2 days on this tour when walking tours can cover 3 to 4 miles over uneven terrain. You can handle altitudes up to 6,000 feet.
You’re an on-the-go traveler. You don’t want to miss a thing, so walking and standing for longer periods of time (2-3 hours) isn’t a big deal. A moderately paced two-and-a-half-hour walking tour, covering several miles, hills, and uneven surfaces, is no problem for you. Walking four miles over the course of a day is very doable, as is climbing into and out of various modes of transportation (tuk-tuk, cable car, zodiac, etc.). You can climb three flights of stairs easily and handle altitudes between 6,000 and 9,000 feet. Expect some longer days balanced with free time to recharge or set out on your own adventure. This level is not a fit for travelers who require mobility assistance devices.
You’re ready to seize the day, whatever it may bring. You lead an active life at home (walking, biking, and half or full day hikes are things you may enjoy) and 10,000 steps a day is normal for you. You can handle longer walking tours (more than 3 hours covering 3+ miles at a steady clip) and activities that involve traversing uneven terrain, steep slopes, standing for periods of time, and varying altitudes and temperatures. You don’t mind being on the go with some early starts, late-nights, and full days. You can handle altitudes of 9,000 feet or higher with little to no issue. This level is not appropriate for travelers who use wheelchairs, walkers, and other mobility assistance devices.
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Itinerary
The Best of Eastern Canada featuring Niagara Falls, Ottawa, Quebec City & Montreal
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Enhance Your Trip
Optional Excursions
Add some more spice to your tour with this optional excursions.
Pre and Post Night Stays
Enjoy arriving early or checking out late with our Pre and Post night stays.
Extension Style
The extension style for this tour:
Guided
Hosted
Independent
Experience the destination with a full itinerary planned for you. You’ll be joined by a dedicated Tour Manager and enjoy planned local experiences and sightseeing. In addition, your accommodations, daily breakfast, and any transfers to connect with your main tour are included. (The Tour Manager for your extension may or may not be the same person as your main tour.)
Enjoy a mix of time on your own and some planned tour activities. A local expert is available during part of your stay to guide you during scheduled activities and provide recommendations. In addition, your accommodations, daily breakfast, and any transfers to connect with your main tour are included.
Explore a destination on your own. Your accommodations, daily breakfast, and any transfers to connect with your main tour are included – the rest is whatever you decide! On an independent extension, there won’t be a Tour Manager or local representative present.
Traveler Reviews
The Best of Eastern Canada featuring Niagara Falls, Ottawa, Quebec City & Montreal
From $3,599
pp*
9 Days • 12 Meals
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Trip Rating:
The Eastern Canada trip was a fun filled trip. Our tour guide, Julie Rolleman went above and beyond to make sure our trip was memorable. She was knowledgeable, organized, cheerful, and friendly. The rest stop locations were timed perfectly and fun (The Big Apple), and Julie gave us our first taste of poutine, beaver tails, and Worthors Maple filled candies. Our tour guide's recommendations for dining and free time were very useful. Our bus driver, Eugene was friendly and safely drove us to all our destinations. The staff, accommodations, and itinerary would make me continue to chose my travels with Collette. -
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Great trip! Every day was something new, interesting and fun! Best part was our lovely dinner at El Moulin St. Laurent … just amazing!!!
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This was everything and more...........lovely places to stay and dine along with a great guide crew and driver...........Thanks to them all !!!
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We learned so much about Eastern Canada. Our accommodations were good and always in great locations for easy access to restaurants, shopping and bars. The tour bus driver was amazing and our tour director was absolutely the best, so knowledgeable, entertaining and high energy!!!
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The whole tour was memorable to me. I had always wanted to go to Niagara Falls so it was even better than I imagined. Great tour. Tour host was outstanding,
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Loved Niagara Falls, Niagara on the Lake, Quebec City. The dinners were excellent.
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Our tour was great, our tour manager was very good, also our tour driver was awesome.
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My first visit to Niagara Falls; seeing a lot of the area by bus and learning about the history, geology, including the historical relationships of countries involved in its evolution.
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Mr Gregory Roy was an exceptional tour guide. More time should be spent in the Niagara area, skip the boat ride on the big lake, that was the only boring part of the trip. The Sheraton hotel in Montreal had the absolute worst breakfast of all, you wanted $36 on each traveler, the other 3 hotels breakfast were exceptional. I would look for another hotel in Montreal.
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hi tea nigara
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Montréal walking Cobble stone streets and church of my ancestors
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Niagara Falls is specular. The sights, the food and the traveling companions were all delightful. But be prepared to sit on the bus for far too long.
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Great tour manager
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Not fond of the Paris hôtel.. no coffee in room and coffee 9.50 à cup .. room small .. would not recommend.. also flight being late and having ro stay in Charlotte for the night in a motel in bad part of town and it had roaches.. Great service just not Nice location !!!
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Great tour. Was laid back and enjoyable. Canada is absolutely beautiful. Tour guide was very knowledgeable and personal. Great job. Bus driver was very friendly and very knowledgeable also. Also great job. Would definitely recommend this tour. Great time.
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1000 Islands!
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all was good
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I enjoyed all of the stops on the tour. I was especially impressed with the Niagra Falls experience, and I enjoyed the Quebec experience. The included dinners were excellent. The dinner setting in the former mill was special. The food in all 4 restaurant was outstanding.
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The bus driver was excellent. She was very accommodating. Explain things that we didn't understand. I would recommend her to everyone.
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Niagara Falls
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The tour was plagued with weather problems. We had rain for 6.5 days. Weather was beyond anyone control. We had a grand hotel in Quebec but others were grand in their day but not now. Harrison and Wilma
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The company had so many issues beforehand for our tour, transportation hotel accommodation & dining. Memorable: Niagra Falls and Great driver from Premier Coach.
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- Sightseeing Highlights: Niagara Falls, Thousand Islands, Quebec, Sugar Shack, Dinner in "Le Moulin de Saint-Laurent". - Service from our Tour Manager
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THis was a wonderful trip to Eastern Canada with Collette Travel. a nice blend of four different cities with exciting and interesting landscapes. We loved Niagara Falls and the small beautiful town, Niagara By the Falls. Wish we would have more time to spend there. Overall a great trip
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Enjoyed the tour. The tour director and bus driver were both incredibly wonderful. There was a little too much time on the bus, I was grateful that the bus wasn’t completely full and we were able to spread out a little. The final dinner was by far and away the best in terms of food and ambiance.
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THE TOUR WAS THE GREATEST EVER AND THE GUIDE AND BUS DRIVER INCLUDED THANKS YOU JANIE THOMAS
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Enjoyed the tour tremendously. The highlight was seeing Niagara Falls & seeing it in the boat. Quebec City was beautiful.
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This was my 4th trip with Collette. and I had a few problems. This is the first time the bus was very uncomfortable.I am 5’10” tall with very long legs and my knees were pressing on the seat in front of me making it very uncomfortable on the long bus rides. Also the hotels for most of the trip we’re great but the hotel in Montreal had problems. The tile bathroom floor was appx 1/2” higher than the carpet a very dangerous fall potential.Also the commode was very short and only had walls on each side.I recently had knee replacement surgery plus being tall found this VERY painful to get up. I enjoyed most of the trip and really enjoyed the wonderful meal at the old mill.The Suger shack was interesting but the food was not to my liking.Niagara falls and Niagara by the lake as well as Old Quebec were my favorites .Both the tour guide Leigh and the driver Val were great .
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We were happy with all of the tour. The tour director, Daniel, was excellent! Enjoyed all the cities and venues. Some of the meals could have been a little better but they were fine overall. The last hotel in Montreal needed updating. We would have preferred not sitting in the airport in Toronto for 4 hrs for our flight home. Did learn there was a direct flight from Montreal to St. Louis and that would have been nice!
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The tour was just as advertised. I had an amazing time. The tour guide was knowledgeable, friendly and always willing to help! Niagara Falls was my favorite experience on this trip, so awe inspiring.
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The Collette Tour Guide, Gail Bryant, was Excellent and very Caring as was the Bus Driver, Grant Flatworthy, as well!! DreamScapeTraveler.com Hostess and subsidiary Travel Agent, Jaime Thomas was Excellent in Her Pre-Planning Arrangements. Everything went as planned!
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Niagara Falls was amazing. The unexpected side trips were fun because I learned interesting facts about Canada. The people of Canada were very welcoming and friendly. Quebec City was my favorite city because it had the old European feel.
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Great all around experience. Visited Niagra Falls and 3 Eastern Canadian cities.
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Niagara Falls, 100 Thousand Islands, and Quebec City were our highlights. There was a good mix of planned time and free time. Our Tour Manager, Laurie, filled the travel time between cities with fun facts, songs, and games. She was able to add a memorable stop at the Royal Canadian Mounties Riding Stables, home of the Muscial review. Our bus driver, Eugene, was friendly. He went out of his way to drop us for and pick us up at great places. He was a very safe driver.
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Niagara Falls. Quebec- liked Old & New Quebec areas. Shopping. Walking distance to the hotel. I felt we had too much free time - maybe extra excursions would have be helpful I do not like to walk around cities that I do not know
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Far far far too much time spent on the bus
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Everything was great. I particularly enjoyed Roger, our tour guide, and many sites and events that captured my interest. I enjoyed the Thousand Island cruise and of course old Quebec City.
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The meals were poorly done for the most part. Especially the first two dinners. The first bus driver was ill....probably COVID .... Which exposed everybody. And after he was removed from our trip, he was assigned to another tour, as I understand it! We both came home with COVID. Too many hours traveling from one town to another. Not my cup if tea!!
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I purchase magnets for my refridgerator to commemorate places I've been. As I am a slow walker (there were 2 of us), I didn't always get a chance to check out gift shops the first several stops. I had to go on Amazon to get one for Niagara Falls!. Also, I would have appreciated, in Quebec City, knowing that the walk I was taking for ice cream was not "just around the corner" and uphill: I guess I would rather have gone to Chateau Frontenac if I had known that. But, overall, the trip was excellent! The breakfast at the Omni Hotel (a great place) was abysmal; otherwise, the breakfasts were very good; moderate at the Sugar Shack, but it was an interesting place. It was good to spend time at Niagara Falls, and the boat trip will always be a super memory. Micky was great on providing detail and funny videos on the bus, but not much time to "chill" in the chill section of the bus. Grant was fantastic as our bus driver - had some time to chat with him - very interesting guy. Micky recommended a First Nations restaurant in Montreal (?) - any way, 3 of us went, and it was fantastic!
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I appreciated that our tour manager went out of his way to prepare interesting information to share with us during long bus rides between attractions.
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Believe it or not, the different bus rides between cities & attractions along the way. Our excellent guide, Scott Robertson, entertained us with video clips of historical events, tips of things to be seen at the next place we were stopping, celebrities everyone thought were from the US who were actually Canadian, little quizzes on info already given (& already forgotten by many of us), and answering questions with humor that made the miles fly by.
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Visiting the three communities of Niagara-on-the-Lake, Kingston and Trois Rivieres.
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Visiting the National Gallery in Ottawa, the Musee de Beaux -Arts in Quebec, and the Museum of Fine Arts in Montreal, along with the Biodome, there were high points that we ferreted out ourselves.
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Meals provided were far below expatiations based on four previous Collette tours. Many more details could be given about food but that was already provided in tour survey. No City Tour included of Toronto. Tour length should be one day longer to include Toronto. City tours included ended early in the day with no tours in the afternoons. Too much "FREE TIME" (again comparing with four other Collette tours we have Been on. Overall Tour not a good value for cost of tour
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This tour was exactly what we hoped for and more. Some of the inclusions (e.g.1000 islands boat tour) that I was "Ho Hum" about were brilliant. Plus out Tour Director and Driver did everything they could to add to the experience. It was perfect.
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Enjoyed the Falls and Montreal the most. But the entire trip was fun!
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The Tulips were beautiful!
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Audible place in Niagara Falls was so amazing. One of the most memorable events I’ve seen in my life on the tour. It was simply beautiful.
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Niagara Falls was amazing. I am not a big city person so my favorite city was Quebec City. Loved the architecture and old buildings. I felt there was to much down time and time on our own that could have been spent seeing other places and things.
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Collette Support -
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Didn’t compare favorably to other tour companies I have used. Tour Manager read information about Canada to us on the bus from his tablet, gave us far too little time to find meals and be back on the bus, made no attempt to get to know people, and started and finished tour with a letter escalating what his tip should be, above and beyond what Colette said pre-tour. Local guides were exceptional but only had two. And tour manager was a complete no show last day so we were totally on our own getting to the airport in shifts for travel home. He did he had a squirrel brain and he was right. No innate organizational skills. One morning we had to have luggage outside doors by 6:15, then we sat and waited for breakfast 7-8:30, and bus left at 9. Why not breakfast and take our own luggage to the bus? Avoid all the sit and wait time and we *know* the luggage is on the bus!
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Collette Support -
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just my opinion -wrong time of year
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The accommodations could have been better. The tour guide mostly read info.
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It was great, saw wonderful Eastern Canada in all of it's fall colors. Mikey was great. Brian and Eugene were supermen when it came to getting through the busy traffic.
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The included meals were okay, but some left a lot to be desired. One of the accommodations was okay but certainly not as good as the the other three locations we stayed. In all it was a good trip and we were able to see and experience many things in a short period of time that we wouldn't have done on our own.
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I have no criticism. It was an excellent experience for my wife and I.
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Too much free time was allotted during this tour.
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This was a great trip! Sight seeing was great ! Tour director was awesome, coach driver was experienced, I would highly recommend this trip! Overall- awesome!
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overall great experience.
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Great tour director Great driver
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just the way it is, just a good trip.
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just the type of trip it was, just a goog trip
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This tour was excellent with Daniel Boghen being the best tour guide ever. The carpet was wet in one of our hotel rooms and Daniel immediately got someone to help us move to another room. I will definitely travel again with Collette.
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The tour was great but our travel to get home was a nightmare!
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The tour was wonderful. We really enjoyed Quebec City. Our tour guide even managed to include a visit to the Royal Canadian Mounted Police Stables in Ottawa. Air Canada was awful in trying to fly back home.
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The highlight of Eastern Canada was Niagara Falls. I have always wanted to see magnificent creation, but to experience the Falls first hand in a boats was fantastic !
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First, I already answered one of the surveys. We felt there was too much free time daily but not enough time in each city.
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Best tour guide, bus driver, sites. Enjoyed every bit. Daniel Boghen was so knowledgeable, funny, entertaining and obsessively committed to detail. Would like to have more time in underground Montreal.
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Favorite sites were the history, old town tours, river views, cathedrals, and culture. Airline problems, delays, communication was difficult, lots of wasted time, few actual tours or museums, too much bus time.
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The tour manager did a very good job.
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Overall tour was very good. Tour manager was excellent, other guests on motorcoach were fun; everyone connected well and all were punctual. Have visited most places on itinerary before. Sugar shack was great!! Rated 4 stars because breakfast at Delta Hotel in Quebec was awful and air itinerary arrival and departure times were not the most desirable for my group from Los Angeles.
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Being with friends on the trip was the best part.
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Loved going to Niagra Falls. However, wish it would not have been the next morning when we didn't get to our hotel til after midnight!
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I loved the cities, locations and hotels. Collette was excellent at planning our trip and tour sites. Our hotels were centrally located and within walking distance of many good restaurants and shops. Our tour manager was very nice, but I personally think he got confused and frustrated a few times.
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The tour was thoughtfully planned with many surprise experiences that truly showed what Eastern Canada was like. The accommodations were excellent. The entire trip was smooth and stress free.
We are pleased to hear you had a great time on our Best of Eastern Canada tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
Collette Support -
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Trip Rating:
Seeing Canada for the first time and touring with a group run by a wonderful, Canadian tour guide, native of Montreal, made for a most memorable experience. Visiting these 4 major cities and learning about their 400 year old history including Old Quebec and the little Notre Dame was unforgettable.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
Seeing Canada for the first time and touring with a group run by a wonderful, Canadian tour guide, native of Montreal, made for a most memorable experience. Visiting these 4 major cities and learning about their 400 year old history including Old Quebec and the little Notre Dame was unforgettable.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
This trip was frustrating to say the least. We spent most of the time on the bus, backing tracking in Montreal and just frustrating.
Thank you for sharing your experience of this tour. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests.
Collette Support -
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Trip Rating:
This trip was frustrating to say the least. We spent most of the time on the bus, backing tracking in Montreal and just frustrating.
Thank you for sharing your experience of this tour. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests.
Collette Support -
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Trip Rating:
This trip was frustrating to say the least. We spent most of the time on the bus, backing tracking in Montreal and just frustrating.
Thank you for sharing your experience of this tour. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests.
Collette Support -
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Trip Rating:
A lot more time on the bus than expected.
Thank you for sharing your experience of this tour. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests.
Collette Support -
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Trip Rating:
A lot more time on the bus than expected.
Thank you for sharing your experience of this tour. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests.
Collette Support -
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Trip Rating:
A lot more time on the bus than expected.
Thank you for sharing your experience of this tour. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests.
Collette Support -
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Trip Rating:
Our tour guide Dave was the best. His knowledge and energy was wonderful. The tour gave exactly the places and visits that were expected.
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Trip Rating:
I love the sugar shack and Niagara’s falls. The country side while driving was wonderful
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Collette is about making your tour the best. They accomplished this as Dave Poulin was the best Tour Manager/Director I've had on any of my Collette tours. He was like a walking encyclopedia and likely because he was from the area his 'on your own' places to eat lived up to the expectations. Collette has exceptional tours and he made it even better.
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Trip Rating:
the places to see, stay and visit were all more than what the description was so it was an even better trip than I had hoped for. The Sugar Shak breakfast and maple in the snow was right up there with seeing Niagara Falls.
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Rated 5 star ! Wonderful.
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Quebec City
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Muy buen manejo del tour
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Trip Rating:
Muy buen manejo del tour el guía y el chofer Todo antiempo y los lugares muy biennescogidos
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Trip Rating:
Me pareció excelente. Aunque me hubiera gustado un día más en Quebec Me gustaría regresar
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I appreciate that all the places offered were of interest and just well appreciated
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Trip Rating:
Great tour guide I felt his info was knowledgeable not just well guessed
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Right amount of coach travel and walking
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Need to provide travel documents earlier. Excellent tour guide and accommodations.
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Trip Rating:
Excellent tour director, great knowledge of area and a great personality. Maybe a little more time for shopping, we were pretty rushed.
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Trip Rating:
The tour would have been better if it had been two days longer, to include additional time in Ottawa and Toronto.
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Trip Rating:
The boat tour into the Horseshoe Falls at Niagara Falls and free time in Niagara on the Lake.
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Great Tour of Eastern Canada.
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Trip Rating:
We had a wonderful time on the Eastern Canadian Tour. Kelly (tour guide) and Steve (driver) made our trip fun, memorable and informative.
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Trip Rating:
Quebec and Montreal are great places to take the time to tour on your own. Information provided by Kelly (Tour Mgr) helped us to really experience the beautiful and historic nature of these two cities.
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My only problem was the fact that my wife and I were not seated next to each other on some of the flights and we only had a king size bed on the first night.
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Trip Rating:
The accommodations and flights
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Fantastic
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Trip Rating:
Excellent customer service. Very knowledgeable tour guide. She was very professional.
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Quebec City tour was an awesome experience. The rich French history and historical sights as well as the restaurants were nostalgic.
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The Best time of my life!
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Trip Rating:
The tour guide Kelly was top-notch. The bus driver JR was beyond awesome, our days in eastern Canada were the absolute best. This was my first guided tour it will not be my last. We felt safe the entire time. We had a wonderful time, excellent service, excellent trip. I definitely recommend collette for your next guided tour.
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Montreal our walking excursion. Also getting to know all the people on our tour.
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Really like the accommodations and restaurants Collette uses, For the most part the locations chosen are very good and the tours are worth the price.
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Had never been to Niagara Falls, that was a highlight. Also loved Quebec and Montreal was very good. Needed more time in Ottawa,it seems like a lovely city. Would have preferred more time at Niagara Falls. Niagara on the Lake was beautiful but no time to see it after grabbing lunch.
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The service was very good, only when we stopped somewhere off the bus we only had time to grab a bite or use the bathroom we didn't have a lot of time to look for souvenirs. We were always having to worry about how much time we had before jumping back on the bus. So basically the trip was very hurried. Also, when I purchased this trip I mentioned it was going to be my husbands birthday when we left for the trip and I was asked if I wanted them to make a note of it, and I said yes, only nothing was done or mentioned on the tour. I've toured with Globus and cosmos and they usually leave chocolates in the room with a note for whatever occasion it is that your celebrating, so I guess that's something that irked me about the trip. Otherwise our guide and the driver were very good at what they do.
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Both my husband and I loved Niagara Falls, we thought that was an amazing way to end the trip.
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There were no backup plans for canceled activities resulting in our trying to navigate cities and locate restaurants on our own. Tour manager was not organized nor was he knowledgeable of the area.
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Trip Rating:
Tour manager was not organized nor was he knowledgeable of the area. Further, no attempt was made to provide alternate activities when scheduled events were canceled.
Thank you for traveling with Collette on our Best of Eastern Canada tour. We're sorry to hear about the issues you experienced with your tour guide. A member of the Guest Relations Team will be reaching out to discuss your feedback.
Collette Support -
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The Tour Guide did not know the regions we visited. Poor planning on Collette's part
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Trip Rating:
Tour Guide lacked knowledge and expertise.
Thank you for traveling with Collette on our Best of Eastern Canada tour. We're sorry to hear about the issues you experienced with your tour guide. A member of the Guest Relations Team will be reaching out to discuss your feedback.
Collette Support -
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Trip Rating:
Well planned tours of each location. Friendly tour guide with good humor and very helpful.
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Trip Rating:
Loved old Quebec city. And the boat ride at Niagra Falls
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Everything was meticulously planned out to meet all of our needs and expectations for this trip. Our tour guide Daniel and bus driver Gaeton we’re friendly and very engaging! They had many stories to tell about the areas we traveled through which were educational and entertaining. It was a trip I will always remember with a smile on my face. Fran Bates
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Trip Rating:
I think the top of my list was being at Niagara Falls! However Quebec and Ottawa were full of history and beauty wherever we went. People in Canada were very friendly and welcoming. Our tour guide Daniel and Gate on our bus driver we’re both friendly courteous and very engaging in conversation. Things were meticulously planned out to make our trip a very memorable experience, which is greatly appreciated. I would truly consider making plans for more trips with Colette if this is the quality of service Throughout your organization. Yours truly Fran Bates
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The tour guides have been great and very helpful. This is my third trip with Collette. Washington DC trip and Italy
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The Pur hotel was not the great. The bath tube was very high and had no safety features. The food was not that good either. Really enjoyed the tour of 1000 Islands in Rockport. There should have a second day in Ottawa as we had two days back to back with long bus rides and we didn’t have much time to see all the interesting places their
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Excellent tour guide.
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They tried to accomodate all of us.
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Trip Rating:
2 memorable experiences - The Sugar Shack in Quebec and the Niagara Falls boat cruise.
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The tour guide and bus driver were both so helpful and knowledgeable.
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The Falls were worth the whole trip. My parents were there on their honeymoon, and I could see what they experienced. Precious memories.
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See above
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All the people involved were wonderful. Sorry that the bus was so old and worn. No shades, some of seats wouldn't recline threadbare upholstery. Also loved most all aspects of the trip except for hotel rooms in Quebec City. Our room much like the bus, old worn and cobbled. Others were put in rooms in the newer addition and some of us were in the older part. Beds in older part were terrible and there was road construction going on right outside our windows. Ttwo almost sleepless nights made that part of the trip less enjoyable.
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Loved Ottowa. And sad we only got one night there.
Thank you for traveling with Collette on our Best of Eastern Canada tour. We're very sorry to hear about the issues you experienced while on tour with us. Your comments will be reviewed by the Logistics & Product Design Teams so that the overall touring experience for our guests can be improved.
Collette Support -
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Trip Rating:
I really liked the knowledge, friendliness, thoughtfulness, and caring, and great organization of the trip that David, our guide, brought to the trip. He has a good sense of humor & worked well with our bus driver. Rene’, our bus driver, got us everywhere on time and safely. I loved the 2 local guides that gave us an excellent tour of Montreal & Quebec. I loved the places we went to see in Canada. It was great that David could give us a first-hand view of his country. He knew all the neat “little places” that gave us a taste of Canada that other people may not have seen. I like that he told us the history about each place we visited, the government, and the beautiful places in each city. Very interesting!
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The laser show at Parliament. Very interesting way of showing the history of the Canadian government.
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The trip was fantastic! Our bus driver was courteous, helpful and kept our bus neat and tidy. Our guide, Daniel was so very smart and shared information with us non stop, he was superb!
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The tour was everything we could have imagined and more. Details were taken care of and everything ran smoothly. The other guests were delightful!
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Our guide, Daniel was fantastic. Great accommodations. Bus driver did a superb job, bus always clean and a cautious driver.
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Niagara Falls great. The cities we visited were beautiful.
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The tour was fast paced and comprehensive. I would have liked the tour to be extended in order to spend more time in Ottawa and Toronto.
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The Hotel PUR was my least favorite accommodation. I would have preferred a hotel in or closer to Old Quebec City. I would have liked to have more time in Ottowa. A tour of one or two of the government buildings would have been very informative. I would have also wanted more time in Toronto which would have included a tour of the CNN Tower.
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The accommodations, food, tour manager, bus driver, tour guides, itineraries, all excellent! Wouldn’t change a thing👍
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The whole trip! A little more time at Niagara Falls would have been nice but then it would take away from something else! Loved the whole trip!
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Great locations, tour guide and driver.
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Trip Rating:
The tour was well planned and executed. Both the driver and tour director were excellent. Accomodations and meals were quite good. The free time included was appropriate and helpful as they provided flexibility to choose activities of interest for individuals.
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Overall the tour was as anticipated. Loved the "sugar shack" experience. Niagara Falls was spectacular, and I could have spent 30 more minutes just absorbing the grandeur.
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First class trip by Collette.
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Collette know how to do luxurious trips. You can’t go wrong with them. Highly recommended.
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Collette know how to do great trips. Highly recommended throughout.
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Dave Lyle and Pierre took care of travellers.Safety was paramount.
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Dave did a great job in explaining the culture and must see of the locations. Pierre did a fantastic job driving and keeping us safe.
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They were all great but Quebec was the best.
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Collette in Eastern Canada.
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The trip was outstanding. The places we visited and the hotels in which we stayed were fantastic. One of the things I know Collette does is to house us in locations close to the towns we visit so we have access to restaurants and iconic places to see on our own. I ventured out at night by myself and felt perfectly safe.
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The absolute best was approaching Niagara Falls from the river as it roared into nothingness. Then walking up to the cascades themselves. To say it was Grand doesn't adequately express the splendor of seeing, hearing, and feeling the Falls.
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A great travel experience!
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Wonderful value, professional service, experienced guides all served with a smile & warmth!
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Niagara Falls never fails to be awe inspiring!
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This was my first time a tour & I had expected so much more from Collette!
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When we landed in Montreal, Quebec the shuttle service, which I paid for through Collette, to take us from the airport the hotel was not there to pick us up. I had to call via a cell phone and incurred roaming charges, The driver picked us up over an hour late. When we arrived at the hotel I complained to the Tour Coordinator who said she would take care of this issue with Collette and make recompense. She did absolutely nothing! The guided tour through Montreal was underwhelming. The step on tour guide in Quebec City was fantastic! I would go back to Quebec City. Not enough time was spent in Ottawa and Toronto. Niagara on the Lake was a disappointment.
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The Tour Guide made a tour that could have been great, less than stellar. Very disappointing. Further, Collette requested information regarding food allergies, but none of the restaurants were able to accommodate my wife or my own special dietary needs. Why does Collette ask for this information if you aren't going to do anything with it?
Thank you for traveling with Collette on our Best of Eastern Canada tour. We're very sorry to hear about the issues you experienced on tour. The feedback provided will be reviewed by our Logistics and Product Design Team's in order to improve the overall touring experience for our guests. According to our notes we did send out a letter of apology and travel vouchers last fall.
Collette Support -
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Tour guide was well versed on E Canada.
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Trip Rating:
Too much time on our own. Had to find our own way around. Many of us were not able to explore the cities alone. We would have appreciated more guided tours with transportation provided.
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Our bus driver and tour guide were excellent.
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TO much bus time. I would have preferred less cites and more time in some.
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We loved Kelly our guide. Everything about our trip was great and kelly made it awesome!
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Niagara Falls boat ride was my favorite but loved everything
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Great trip!
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Great trip! Wonderful guide and bus driver. Interesting places.
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Great places and great food.
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Wonderful guide and bus driver. Stayed in wonderful hotels in great places.
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The best!!!!
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Absolutely wonderful! Loved our guide and bus driver. Great locations. Just a great experience.
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I got more than what I expected from the tour and hotels.
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Everything was great: the bus driver, the tour director, and the hotels.
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Niagara Falls and Niagara-on-The-Lake were beautiful!
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Great tour director, most hotels were well located
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Loved Niagara Falls and the capital city Ottawa. Enjoyed the harbor tour in Toronto
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Wonderful Tour of Eastern Canada/Niagara Falls
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The Collette Tour Manager was a wealth of knowledge about history of the cities on our tour, as well as the surrounding areas. Our guide in Montreal, Carol LeMeire, and our guide in Quebec City, Debra, both provided so much information about the respective cities. Both very nice and friendly. I learned so much about Canada and all of the cities/areas we visited. Loved the Thousand Island boat ride on the St. Lawrence river, and, of course, the Hornblower boat ride out to Niagara Falls. The meals were delicious and the hotels all nice and comfortable. I tried to take notes and, at the same time, not miss seeing everything, that wished there had been a handout at the end of each day providing a summary of all the places we saw with a little information about it.
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Niagara Falls. Beautiful! Also, Sugar Shack, Quebec City. Every town was a highlight and provided a memorable experience.
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Great Trip - Horrible Airline
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Our trip was amazing and Kelly was absolutely wonderful. Would have liked a little more time to shop on day one in the underground mall. Air Canada was the worst. The plane should have been retired years' ago. The air smelled like recycled smoke. We both ended up sick. They also broke Carol's walker. She finally got the part A week after she returned home ! We will NEVER fly Air Canada again.
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Trip Rating:
Niagara Falls was beautiful
Thank you for traveling with Collette to Eastern Canada. We're very sorry for the issues you experienced while traveling on Air Canada. Your feedback will be reviewed by the Director of Air in order to improve the overall touring experience for our guests.
Collette Support -
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Reasonable hotels in good locations. Obliging ,competent and pleasant tour guide. Comprehensive and useful paperwork.
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Suited my specific needs ie the 4 eastern Canadian cities at a reasonable price and duration .
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Wonderful Tours; fantastic tour director...terrible airline experience.
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The problem was Air Canada...the flights were horrible, both going and coming home...they broke my rollator, which I NEED TO WALK, and kept promising t5o get someone to fix it...I had yo use a wheelchair from the hotel in order to get around the first two days...thank god for our tour guide, who got into a cab and located a Scooter store, obtained the replacement part lost by Air Canada, and saved my vacation...I received FOUR replacement parts after my arrival at home, from Scoot-around, paid for by Air Canada, but it was too late.
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The tour was well-scheduled, allowing plenty of time for trips, meals, tours. Our Tour director was really friendly and knew her stuff, and truly fun to travel with. I would travel again with Collette. The hotels were beautiful and quite well-located for individual side trips/meals, and my handicap was fully appreciated, except at two dinners, where there were stairs to negotiate. The tour director and restaurant staffs were wonderful in helping me up the stairs, and I didn't miss a moment of this great tour of Canada.
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Great hotels, tours offered, host was great as was bus driver
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Niagara Falls and Quebec City.
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Great trip
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The tour was well organized. Kelly and Gaeston were great as a guide and driver. The only suggestion I would make is to add another day at Ottawa. We only had time for lunch and dinner and left early the next morning. We would have liked to have had extra time to see Ottawa.
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Niagra falls was the highlight of the trip.
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Our tour guide did an excellent job of dealing with many different personalities. The coach driver also, did an excellent job. Felt very safe while riding in the coach. Yes, I will not hesitate to recommend Collette.
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Tour guide and coach driver did an excellent Jon.
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Excellent guide and pacing of the tour
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Trip Rating:
Tour of Quebec city & Niagara Falls
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We would definitely use Collette tours again.
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Everything was very organized. Our tour guide was fantastic. Was very knowledgeable about everything.
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My favorite memorable experience was when we were in Old Quebec. It reminded me of Europe with the cobblestone sidewalks. We also loved Montreal.
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Wonderful trip.
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Collette did an outstanding job putting this trip together. The tour guide was awesome.
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All of the tour was good.
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I like being collected in my home town and taken to the airport. Accommodations were all good, most excellent.
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Great activities included.
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The tour guide was relaxed, personable, and informative. We saw many places and did a variety of activities. It wasn’t all sitting in a bus. Yes, I am doing more trips, as I have two more trips currently booked with you.
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Most memorable... N. Falls boat trip at the base of the falls.
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Great trip, great tour guide, great driver.
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Exceeded expectations.xxxxxxcxxxxxxxxxxxxdd
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The website was well organized and offered useful information. Reminders were timely, and the tour was well constructed.
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Julie Rolleman, our tour guide, set a welcoming, upbeat tone for the trip. She made the bus rides interesting by sharing what makes Canada unique through its history, music, food, language and more. If an upcoming stop needed context, she provided it. I enjoyed the opportunity to tour the Basilica of Notre Dame in Montreal and our time at St. Anne's later in the tour, but for pure fun, the trip to see how maple water is drawn from trees and made into maple sugar was hard to beat. The combination of a delicious breakfast and Canadian music performed live was a winner!
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In reference to making payments for the trip, it was difficult to do online, partly because, I was told, I was with a group. Nonetheless, I think the process should be improved.
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I enjoyed Quebec City most. Also, several of the stops along the way were interesting.
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Everyone involved very courteous and knowledgeable of our cities and sites. Everything very organized. Had a wonderful fun time with tour guide and driver.
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Wish we had more time to explore Quebec City. Very picturesque and old world.
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Looking forward to next holiday
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Well organised,good hotels included breakfasts are a bonus when touring.
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Luxury lunch on the optional coach tour great up market experience
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Very pleased that air travel and accommodations were all taken care of. So glad the limo service was included really boosted the ease of travel.
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Trip Rating:
Really enjoyed the walking tour of Quebec , glad there was an alternative on bus if needed. The sugar shack experience was great. I enjoyed the alternate activity visited the Copper museum and studio . Disappointed that 2 activities, Niagara and *1000 Island boat cruises were understandably cancelled because of weather. However , inclement weather was not unexpected , so I did not understand why an alternate activity had not been planned. (*The underground tunnel at the falls did not suffice. It was cold , flooded and quick!!) Please note we arrived at hotel because of the 1000 island cancellation and although the accommodations were very nice many did not want to spend from 3:00 on in our rooms...and many local restaurants were closed. ) Perhaps a dinner voucher for the hotel could have been provided. Again we enjoyed our tour, but I think some of the activities should have had ‘fall back’ activities planned.
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Definitely will go on tour with Collette. One hotel had no vanity space for even my toiletry bag.
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Best value for the price.
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Trip Rating:
good tour good tour guide loved every event
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Trip Rating:
good tour good tour guide
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Filled out a questionnaire on the trip already
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Wonderful tour guide on the trip
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Everything went smoothly and our tour guide and bus driver went above and beyond!
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The Sugar Shack and tour of Canadian Niagra Falls. I still look at my pictures of those two visits and laugh.
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Professional
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Places visited tour manager
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Very customer oriented.
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Everything was great and memorable!
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Efficient.
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Nice lodgings. Interesting local guides. Excellent Baggage handling.
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Loved being out of the bus in Montreal. Would have liked another day there. Also a day in Ottawa would have been nice.
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Friendly, knowledgeable tour director.
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Weather was less than ideal.
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Trip Rating:
Kelly was a great guide. It was very interesting to see the old towns and then the new town. The Norte Dame Basilica was the high light of the trip for me.
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The churches were amazing. Niagara Falls was nice but the weather was not so nice. I would have enjoyed the Falls better had it been better weather. The only negative was the dinner at the steakhouse. My steak was tough and grizzly. Otherwise all the meals were great.
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Everything about the tri was outstanding. Kelly was an excellent tour director.
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Trip Rating:
Everything about the tour was wonderful. Kelly was a great tour director. Fun folks made the tour delightful!
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Wonderful experience
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Trip Rating:
This is our second tour with Collette.Both of them were wonderfully organised, very enjoyable and full of fun and information.We really felt that we knew each destination well even after a relatively short stay.That after all is the whole point of visiting new places and new experiences. The guides are well read and interesting,very friendly and helpful,and endlessly cheerful!They are personable and really look after the group both as a whole and individually, the number one place to go with a question or a problem.We felt totally secure and safe throughout the tour.
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As previously stated,good organisation,excellent content and a competent and friendly tour guide added up to a fabulous holiday. All the destinations were well planned and any potential pitfalls were accounted for and soved
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Daniel was an OUTSTANDING tour manager on our Best of Eastern Canada tour.
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Daniel was an OUTSTANDING tour manager on a wonderful Best of Eastern Canada tour.
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Trip Rating:
Daniel was an OUTSTANDING tour manager on a wonderful Best of Eastern Canada tour.
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A whistlestop tour of four Canadian citites
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Trip Rating:
Well organised throughout. On the downside, we were expected from Toronto at 2pm whereas we came in to Montreal from Heathrow at 5.30pm. As we were picked up by car from our home in the UK we are not sure how this happened. It was only by chance we found the Colette rep at Montreal who was just about to leave with some other passengers.
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Trip Rating:
We visited 4 interesting and different cities. We were shown as much of each one as was possible in the time allowed.
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Lovely tour
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Trip Rating:
Excellent guide Wesley Glass and driver Alain.
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Trip Rating:
Niagra falls was well worth the visit.
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A wonderful experience.
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Trip Rating:
First of all they had a great car at the airport to pick us up. Our leader was extremely good. The hotels were lovely and the restaurants were the best we have ever had on our five Collette trips. The people we traveled with were all personable.
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I enjoyed traveling on the bus to see Eastern Canada as I had never been there before.
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Trip Rating:
Well organized. Comfortable coach. Loved the smaller group(26) . Extra excursions substantiated the experience. On this Eastern Canada tour...some memorable excursions should not be a separately ticketed excursion but should be a planned part of the tour..Collette could just add the cost into basic trip price..for example the Mortmorency Falls excursion.
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Cruise on the St. Lawrence Montmorency Falls boat ride to base of Niagara Falls.
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Great moments but awful quarter hours.
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Trip Rating:
Too much timing riding the bus and not enough time doing and seeing.
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Trip Rating:
The tour was ok, but nothing special. Really too much riding around and not enough impact visits.
Thank you for traveling with Collette to Eastern Canada. Your feedback has been forwarded to the Product Development Team. They will use your comments to enhance this tour for our future guests.
Collette Support -
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Great time had by all.
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Trip Rating:
was great! Jeff was awesome, really liked that he was passionate and shared his knowledge about the places we visited. John Renee was an excellent friendly driver also. Loved not having to check into hotels, not standing in line for tickets for anything and being dropped off right where we needed to be.
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loved all of it. Niagara falls was amazing of course, I also really like the smaller towns of Quebec city and Ottawa.
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tour was very good but had to buy 2 extra tours plus 2 days before & after
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The tour guide Alaister MacPherson was excellent Our hotels were superior The help at the restaurant at the Chateau Laurier in Quebec were rude and surley. we weren't expecting so long a ride to Ottowa. The cruise in Rockport had NO sound on the middle deck so it was a cruise with no info. The poor people who did't book a day ahead never saw the highlights of Montreal as the local tour guide gave a walking tour usually for Germans.No St Joseph Oratory which is a must in Montreal Not even a ride by. Also there was no real tour of Toronto Niagra Falls is wonderful but no Toronto
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St Joseph Oratory, Quebec City, Niagra Falls Optional tours in Quebec and Toronto
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Hotels were in great locations some breakfasts were great and others poor
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Altough the cities were beautiful, I felt the tour guide failed to enhance the experience. Some of his comments were inappropriate and a bit off putting. He also reminded everyone he was contracted by Collette not an employee.
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Niagara Falls and Quebec City were great . But some trips were poorly planned. The optional tours did not live up to the description and were expensive and they could have been done easily on your own. Boat ride around Toranto was silly and short. Although you were transported to a beautiful park you could not get off the ferry if you wanted to eat the dinner that you paid extra for. Dinner was advertised to be at a “popular restaurant in the heart of the city” which in reality was in our hotel, disappointing
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Great cities, average tour guide ...but still a good experience
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Centrally located hotels , Optional tours needed improvement, Walking food tour was a waste of money............as was the dinner boat tour in Toronto harbor. Breakfast buffet in one hotel had recently defrosted pastries(unacceptable).
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Niagara Falls and Niagara on the Lake were great. Quebec city beautiful. Wanted more of Ottowa, and Toronto
Thank you for traveling with Collette to Eastern Canada. A member of the Guest Relations Team will be reaching out to discuss your feedback
Collette Support -
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Trip Rating:
First rate service from the time I walked into the travel shop to book the holiday until being dropped off at home by the limousine service.
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.Both tour manager and the drivers (two) were excellent. The tour could have been extended to include more time in Ottawa.
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Beyond expectations
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Itinerary, accommodations, dining, tour guide were beyond expectations.
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Beyond expectations - itinerary, accommodations, tour guide
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Well paced, except for morning rush and not always having enough time to enjoy the wonderful breakfasts. Tour guides very knowledgeable, fun and caring. Collette responded well to a couple of our problems.
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Overall enjoyment! Very caring and professional.
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Take the Chance with Collette for a trip of a lifetime!!
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AMAZING---- Everything was planned and thought out for the travelers. Our guide Patricia Brown was outstanding and the driver GuiTan deserves an award for his driving the luxury bus!!!
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I had never been on a tour and at first purchase i thought it was expensive-----as the trip begins and you see all the amazing things and experience the opportunities you would NEVER have done on your own planning you see it is worth every penny. The guides know so much that as a tourist you would never be aware of----
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Very efficient service and tour manager
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Trip Rating:
Excellent tour visiting all the interesting places en route. Especially enjoyed Quebec, Niagara Falls, Niagara on the Lake and the Sugar Shack trip
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This is my 5th trip on Colette and I have been very happy there were some glitches in the beginning of the trip that's why I did not give it a five
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For the first couple of days the tour guide seemed very disinterested she provided no information on any of the trips or the cities we were going to finally midweek she perked up. I thought we had gotten a new tour guide by that time. The meals were very mediocre
Thank you for traveling with Collette to Eastern Canada. Your feedback has been forwarded to the Tour Management and Product Development departments. This feedback will be used to enhance this tour for our future guests.
Collette Support -
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Trip Rating:
I would buy again; I would recommend them to others.
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Trip Rating:
Excellent itinerary; the best driver and tour guide!
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The adventure was informative, exciting, and most educational.
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Yes, will recommend and travel with them again.
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“Rioting in Quebec City” Most scary, and our tour manager Daniel Bog hen, he was simply amazing, funny, knowledgeable and entertaining he made the trip in every way. Just loved the guy!
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very supportive leader, and driver... very informative and enjoyable... Will recommend Collette to others... My travel agent, Gayle Tan, was excellent.
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very enjoyable... makes me more proud to be Canadian
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Pleasant trip and meet many friends
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Sales representative on the phone is very helpful
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Nigrana falls is the high lite of the tour
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Booking this trip and traveling with Collette for the first time was wonderful. All questions were answered. I would definitely travel again and recommend to others. Bus driver Jean-Rene Hamel and tour guide Jeff Thomson were great!!they both are keepers. I hope to travel with them again.
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All of it, great side tours and over all I got to see everything I was interested in seeing.
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Very good tour guide, great hotels and meals and a nice variety of places.
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Good tour guide, nice choice of hotels and meals, a good variety of places and experiences.
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Good attention to detail.
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I would have liked the tour better if we has skipped Ottawa and had spend a night at niagra falls to see the falls lit up. We didn't do anything in Ottawa except have dinner. We were traveling with another couple, in fact we were on the same reservation, but we never had a hotel room near each other or even on the same floor.
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Niagra falls was the highlight although 1000 islands was great too
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Difficult selection of restaurants for handicapped
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great tour guide great local experirence
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TOUR MADE 70th BIRTHDAY SO SPECIAL, MEMORABLE & FUN!!!
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The selection of all the places we visited, the quality of the hotels we stayed in, all the restaurants included in the tour, and the expertise, friendliness, sense of humor, and endless patience of the tour manager made this one of the very best tours I have ever been on! I was also so impressed with all the extra activities and the guides included from the different areas we visited - it really made everything so special - I was even given a surprise birthday celebration!!! I absolutely loved this tour! I want to also add that I was so impressed and appreciated the excellent service and coordination from the Collette staff during and after making my reservation for this tour. They were always so helpful, friendly, and patient! Thank you!
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So much was included in this tour it is very difficult to pick just one special experience. I loved ALL the places we visited and would love to return to each of them. It really made me appreciate my Canadian neighbors - and they are such great cooks! The French Canadian food was the best I have ever had, and the service was outstanding. I also learned so much. The cities are beautiful, with such interesting history. I also loved all the gorgeous nature and scenery we passed while in the bus. Canada is so beautiful! It still amazes me how much was included in this tour and how much we were able to see - the planning by Collette was outstanding!
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Best food ever. Nice bus experience. Caring guide.
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Niagara Falls was the wonderful Must complain about the first optional tour in Montreal. We missed seeing the inside of the Notre Dame Cathedral and the underground shopping experience by taking this food tour that walked the same streets as the city tour.
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Very efficient & understanding the needs of the clients.
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Loved spending downtime in Montreal; Quebec & Old Q. City were my favorites; the stops in between cities on the way to Toronto were enlightening; changing of the guards is not to be forgotten...alll the hotels were comfortable; meals outstanding; shopping fun.
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Lack of communication
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I paid to be picked up at the airport, they didn’t send anyone after I called them to tell of my flight change. The $90 tour in Montreal that was listed as a food tour, was a mediocre lunch, 3 pieces of cheese cubed at a cheese shop, and a scoop of gelato at a ice cream shop. The tour guide took us to the same locations that we had been at in the morning. It was a total waste of money, all the people in our group were very upset!
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Loved Quebec City, would have liked more time there!
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Pretty good, but could use some improvements
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My overall experience was very good. Beautiful motor coach, great hotels, with one exception, and we ate very well. Great restaurants I wish that Collette used a listening devices for all walking tours. Viking uses these as does Road Scholar. I missed 90 % of what the local guides said. With traffic noise, city construction and over 40 in the group, if you weren't right next to the guide, forget it!
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Great restaurants. Loved Le Moulin de St. Laurent and Le Saint Amour. Need listening devices for walking tours! Good hotels except for Chateau Laurier Hotel in Quebec City- small & old rooms, outdated furniture, awful bathrooms, and a maze to get to the room. No tour of Ottawa- only about a 45 minute bus tour. Need to add a day for Ottawa. Only about 30 minutes to see Niagara Falls from the Visitor's Center after making a mad dash to the restrooms. Needed a full hour there. Enjoyed the boat to the base of the falls.
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The itinerary and value was very good. Our tour director was very personable and engaging and our driver was friendly and had very good driving skills. It would have been helpful to go over the safety features of our coach (emergency procedures and exits) before starting the tour. Our last dinner in Toronto was below standard as was the dinner at the fish restaurant in Ottowa. Other than those two meals, the hotels, meals and excursions were excellent. I had a great vacation. Thank you!
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The local tour guides were excellent and gave us an interesting overview of the region and history. My most memorable experience was visiting Niagara Falls. It was beautiful.
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Great tour guide!
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I would definitely recommend Collette to anyone. We were very well taken care of, and I especially commend***** ****** as one of the best tour guides we have ever had! It was a great experience.
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I would rather the tour have begun in Toronto and ended in Montreal. It makes more sense!
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The Best!!
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It was one of the best Tours I've taken over a decade of travel. From
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The Thousand Island boat cruise. I think. The whole Quebec City segment was tops.
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we think that they have an excellent product which is why we use them
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The time spent in Quebec and Ottawa were too short and longer was required. The highlight was Niagara Falls
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We appreciated our leader *Personal information removed by Feefo*, he was up-beat, positive, eager to listen to all, no matter what the concern. The travel destinations were excellent with additional tour guides with expertise. The hotels were excellent choices. *Personal information removed by Feefo* would always give us suggestions for restaurants when it was not a Collete paid dinner. Our first trip with Collete and we were NOT disappointed.
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Living one mile from Canada and having a cabin in Ontario for 35 years gave us some background on the country. The four cities we visited made us feel more like we were in Europe. Canada takes great pride in keeping their history alive with constant reconstruction. They provide OUTSTANDING flowers, parks, and public spaces for all to enjoy and visit. Love traveling in Canada!
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Collette has always provided an excellent experience with the guided tours
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I have always felt very safe and cared for with the Collette staff
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This part of the country was so very beautiful, the Tour manager was very knowledgeable and provided excellent Opportunities
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Wonderful and fun trip.
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Trip was well planned and wonderful. Had a great experience with the staff helping us plan. Our tour guide was OK, not as good as guides on previous trips. She knew her "stuff", but didn't seem as enthusiastic as she should have been. She didn't have envelopes for our survey leaving her access to our comments. We did have a wonderful time and would definitely use Collette again.
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Quebec City. Very enjoyable and unique. Niagara Falls of course. Never was there and it did not dissappoint.
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Knowledgeable Guide, easy way to see the eastern side of Canada.
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I enjoyed the tour and the tour leader was very good and knowledgeable. There were aspects that could be improved. Like having 2 boat trips on the same day. Spending too much time at Niagara on the Lake, resulting in negligible time in Toronto. The time at Niagara on the Lake would have been better spent doing the behind the falls tour and/or the whirlpool visit (I went back the next day to do both of these). The visit to the cheese tasting in Montreal was a bit of a waste of time, or they could have supplied more varieties of cheeses. The choice of hotels was good. I would have preferred a small group to travel with, so much time was wasted getting on and off the bus, maybe a 2 door bus would solve that. The idea of rotating the front seats on the bus is good to give all a fair chance. Loved the time in Quebec City. Yes, I would consider Colette in the future.
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This was covered in the first section?
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I was on phone hold for quite awhile when I called. The tour mgr was great and very knowledgeable but I was expecting more sites to be 'get off' and see. Not just drive by. In fact the driver could have slowed down or pulled over to get a better view. The extra excursion purchased was not worth the money - let us hear about and then TASTE what we just heard about. The tiny tiny pieces of cheese felt like eating the leftover edges of the cheese block.
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None to share with others
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Maurice was a wonderful manager/guide!
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Excellent!
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Ottawa but could do with a second day!
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Beautiful Canada in a nutshell..
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Our tour guide *personal details removed by Feefo* was fabulous..so knowledgeable and helpful at all times. Some city highlights should have been emphasized more, like the Norte dame basilica in Montreal...we barely passed by in the bus. Lucky for us, we came in the Saturday before tour and we're able to enjoy the Aura lights that night and then really tour it the Sunday, in addition to St. John Oratory. People should get off bus for basilica. Plus, I think water should be free to all. First time we ever paid for water. We have been on Road Scholar and Caravan tours.
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Montreal, Quebec City, Niagara Falls...because we had time to truly enjoy the cities and sights. Toronto was not toured at all.
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Excellent tour design, driver, manager and interpretive guides. I'd do it again!
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Niagara Falls boat tour was fun!
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very good tour guide (Richard) 2 day guides not interesting or communicating to a large group as was male out on street Ottawa should be a 2nd day (tour 1 day longer) or eliminated and day added to one of other 3 cities
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restaurants were nothing special and waits long to serve a large group maid of mists niagra falls big plus stop at apple pie place very pleasant and apple pie was delicious
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The trip was well organized, our tour guide was wonderful and you provided great experiences.
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The tour was well organized, the guide was wonderful and you provided good experiences.
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We fell in love with Canada!
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Great hotels and locations . . . The extra excursions we took were worth the time and money . . . We really liked the pace . . . Very nice bus . . . Good guide and driver . . . We enjoyed the sights chosen for the tour
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Good overview tour of each city showing its personality: -Montreal very cosmopolitan with sculptures and old town too -Quebec City more old Europe charm and great food - Saint Amour was fantastic - Ottawa was a very brief visit but enjoyed the embassies & the Weston - Toronto was more modern & reminded us of New York - enjoyed the harbor tour and loved the falls!
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Tour Manager was organized, knowledgeable and easily directed this group of 40 from one day's agenda to the next.
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Tour manager and all tour guides were knowledgeable of the region. My favorite of this tour was Old Montreal and Old Quebec City.
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Excellent tout
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Very good service. The coach, the hotels and the tour guide and driver were all excellent. Very much enjoyed the locations visited, especially Niagra Falls.
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Locations visited were excellent.
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Dear Sir: I am writing to you about our Collette trip to Eastern Canada that started on July 25 and ended on August 1, 2017. Before I get into the details of this trip, I would like to tell you when we went on your Northern Lights in Iceland last fall, the trip was out outstanding. The tour guide, ******was fabulous as well at the bus driver. ****** did not only let us know where we were and why, but also gave us background about the site and its history. She also went into detail about the culture of the island, its inhabitants, and especially the legends of the Iceland. The hotels were placed in the right places and the food offerings were delicious. My wife and I were convinced that Collette Travel was the way to go. My wife and I were very interested in seeing Eastern Canada and we wanted to do it with Collette. On July 20, I went on Collette's web page to see if anything opened up through cancellations. Your Eastern Canada trip on July 25 had two seats available guaranteed I immediately called Collette and talked with a Collette agent and was told it was ok and would call me back. On July 21 the agent called back and said there were two seats available, but there was a questions about hotels. She said she would call me right back when she had a chance to check out the hotels availability. About an hour later she called back and said there were no tour price hotels available, but for normal hotel prices she could get rooms for us on the tour. The price for the hotels now added $700+ to our trip. She stated we had to pay higher rates since the original rooms had been turned back to the hotels based on company policy when trip dates got close and they were not sold. I questioned the agent why on the web site it showed Only Two Seats Available- Guaranteed. As a traveler, I thought it meant two seats for the trip to Eastern Canada. The day before our trip, July 24, I went back to your sight and the trips were still posted on it. My wife and I think it was wrong that we had to pay the extra $700+, but we wanted the trip. Hopefully some compensation can be made. Upon my agreement to take the trip I asked if the information packet about the trip would be available to us. I was told if I agreed to the trip before 5 pm that day it would be over nighted to our home. I gave the agent any additional information she needed before 5pm over the phone and asked to be connected to travel. The people at travel were excellent. We worked through different flights, airports, and times and came up with one that worked for us. I then said we would pay the extra $150 to be picked up at home and all transfers on the trip since we live over 55 miles from the airport. Saturday passed and Sunday noon came and no overnight packet from Collette. I called and she said they did not know why it did not come, but she would be in on Monday morning to check it out. In our conversation on Sunday I said it was too late to overnight it to our home, just overnight it to the first hotel on the trip and we get it on check in. It was not there. Therefore we had no name or luggage tags for the trip. The little package everyone got at the desk, stated any questions we may have, please see Collette agent in the lobby or bar wearing a green jacket. No one was there that evening and heard from other travelers he was at the airport picking up other customers. We were hoping to get our packet and some information on what there was to do that night in Montreal, but no help there, we were on our own. Usually Collette has a get acquainted dinner the first night so you know your fellow travelers and get questions answered. Not this trip. Next morning went to breakfast, fortunately no id needed, and went to the bus and met Jeff. Said he did not have packet with name tags etc., but would get us luggage tags by dinner. No name tags at dinner, but said he would bring them up shortly to our room. We went to bed a midnight, no tags. Wife was extremely worried about our luggage handling. When we woke up in morning they were under door. During first day of trip especially, ******* seemed very passive when asked questioned on bus. Having been a tour guide for 14 years it seemed strange. Everyone we spoke to on trip expressed same issue. Rest of week he warmed up until we got to Ottawa. In Montréal , Canada we enjoyed our first day and looked forward to the first excursions we had purchased for $90 each. It was a huge disappointment. The luncheon was average, the cheese store game tiny pieces if cheese to sample and the ice cream shop was ok. The excursion did nothing for telling us what Montreal was all about. The other travelers on this trip expressed the same concern. Please read other travelers on this trip evaluation. The days in Quebec City and the excursion there were great, the highlight of the trip. Everyone enjoyed the excursion and the tour guide. Highly recommended. We then proceeded to Ottawa, There was a big celebration in Ottawa for the 150 anniversary of Canada. Because of crowds we could not go to market, but went straight to the hotel. At the hotel they were not ready for us and ***&* let us sit around for an hour or so in the hotel awaiting our room keys. Meanwhile right outside the door of the hotel one of the main parts of the celebration was happening. All **** would have had to do was for us to leave our luggage we the hotel bell staff and let us enjoy the celebrations going on. Many of us felt Collette should have been aware of this event and had a plan in place for it. *****just could not handled it on his own. Later after dinner several of us understood what the celebration was all about and joined in the festivities. It was fabulous. Negara Falls was great and so was Niagara Lake. Everything went on time and our tour was set up perfectly. Great job. The excursion in Toronto was great, well worth the cost. What was interesting during the trip was that ***** seemed to prefer to stay by himself and dinners and lunches. On our trip to Iceland with Collette seemed to be a part of the group and add or clarify things was we went along. She was a part of the group and added tremendously to the trip and our experience. As in Iceland, the bus driver ***** was tremendous. He was always there to help us on and off the bus. He was very pleasant and answered all the questions we had. He always had the luggage on and off the bus quickly and assisted those who needed it. Great guy. My wife and I gave your trip included all parts a C. The trip and events except the first excursion was great and let up see Canada for its value. I told George when we left the bus the last time that I am glad Canada won the War of 1812 because of what Canada has become. My wife and I hope to take many more tours and hopefully with Collette. The extra payments for the hotels and how that was handled has left a sour taste in our mouths. Sorry for such a long letter, but our evaluation we left with ***** said the same thing. Many of the other passengers we met felt the same way about the tour we did and their evaluations should reflect it. Thanks for listening. (Personal Details Removed By Feefo)
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Trip Rating:
The extra $700+ paid for hotels was not expected and necessay..
Hello, thank you for sharing this feedback with us about the tour. We have passed this along to members of our team for review. We appreciate you and value your insight as it helps us to improve our tours for future guests. We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
OK
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It was OK, I enjoyed Niagra Falls.
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Too much time stuck on the bus, and poor planning of trip logistics.
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Trip Rating:
Too much time stuck on the bus, and poor planning of trip logistics. Example: one of our extras involved a large lunch, but we went to lunch almost immediately after a huge late breakfast at the Sugar Shack. Another example: in Omaha, we were dropped at a market to get beaver tails, but only had 45 minutes before needing to get on the bus to go to the hotel, followed by a short amount of down time before getting on the bus to go to dinner... when all of these things were a 5-10 minute walk from each other. We should have just been dropped off at the hotel and allowed to either meet at the restaurant or be picked up for dinner.
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Trip Rating:
Sugar shack and Niagra Falls were awesome!
Hello, we appreciate you sharing this feedback with us about the tour. We have passed this along to members of our team for review. We appreciate you and value your insight as it helps us to improve our tours for future guests. We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
Tour guide often not clear in instructions. Left people confused as to baggage plans, arrangements, etc...
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Trip Rating:
Too many hours in the bus seat. Also, seats in the bus not comfortable with too little leg room and the air conditioning not working properly many days. Best times were in Quebec City and Niagra Falls. Forget Toronto.
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Hotels were excellent, food was excellent and tour director and driver were also excellent. Due to time constraints and traffic a restroom stop was not able to be taken on the long drive to Toronto.. We took the Toronto harbor boat tour. There was a bike lane which we had to cross to get to the bus. Apparently the bike lanes allow the riders the right of way and can go as fast as they like. I thought someone was going to get hit. Maybe a warning should be given to the tourists about this.
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Didn't get to see much of Ottawa.
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I have traveled with Collette many times and like that the hotels are always in the center of cities so you can venture out on your own. I have recommend Collette to friends.
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I felt we needed 2 days in Ottawa.
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Too much rushed time. Spent too much time rushing from bus to meals, then bus again. Maybe another day added to enable one to see more of destinations. Would have preferred to pay more for this. Hotels were good no problem there, except for confusion over breakfast (two tours and late start of kitchen) and NO requested wake-up call, which was blamed on me but several others in our party did not get them either but did not mention this to hotel. This was at Hilton Quebec.
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Trip Rating:
Already have reviewed. Memorable experience was meeting up with old friends..
Hello, we appreciate you sharing this feedback with us about the tour. We have passed this along to members of our team for review. We appreciate you and value your insight as it helps us to improve our tours for future guests. We look forward to traveling with you again soon.
Collette Support -
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Too rushed, too many people, poor gluten free food accommodations. Bummer.
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Trip Rating:
There were so many things, but one of the main things is that I have to eat gluten free or I will get sick, especially traveling. I have traveled many time before with no problems, but I have to do a lot of planning before hand to check out the different restaurants I will be going to make sure they offer gluten free options. On this tour to Canada, I called Colette beforehand to ask to speak to the tour guide or whoever would be in charge of meals so I could get the information I needed.They said that he was unavailable because he was on an other tour and couldn't be reached to talk to me. I told them my situation and asked WHO I could talk to then and they said there was no one and not to worry that Collette has taken care of the gluten free matter. I was very leery and had reason to be. I had a terrible time on the tour. The only place I felt safe was at the motels. They had certain gluten free stations or I would to speak to a chef that would accommodate me . But we only ate at motels for breakfast. The hardest part was when they dropped us off at these truck stop places and told us we had about 30 minutes. It took me most of that time going around from place to place trying to find something I could eat. By the time I found something, most everyone else was heading back on the bus. One time all I could find was some little carrot sticks and some cheese. It was an awful experience and I was and still am very disappointed. I also felt the tour had too many people. The tour guide used no tactics to get us acquainted with each other like other tour guides have done in the past. There were also not tactics used in the bus seating arrangements like other past tours where for example the left side would get off first one time and the right the next, or all the front people sit in the back next time and the back sit in the front. So the same people sat in the same places and the same people sat in the front most of the whole tour which I thought was unfair and rude. I also felt there was not enough time at the stops to see shops. Especially at Niagara on the Lakes. The whole tour seemed rush, rush, rush. Not restful at all. Up early to catch the bus and up late at nights. I really would like a refund to be honest. In the past I've had good results with Collette, but not this time. It make me leery to travel with Collette again. Especially after being told the gluten free was taken care of for me and then being left on my own most of the whole trip to find it. I am asking for a refund.
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Trip Rating:
Quebec City, Chateau Frontenac. The hotel dog there. Shopping there at the Chateau Frontenac. The flowers on the whole tour. The fireworks. The excursion on the boat of the 1000 Islands. The local tour guides at Montreal and Quebec City. The French speaking people and getting some French perfume.
Hello Kathy,
Collette Support
Thank you for bringing this to our attention. We have passed this along to our Guest Relations team and someone will be reaching out shortly to hear more about your experience. We appreciate you and your feedback as it's helpful to us for improving our tours for future guests. -
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Excellent Collette Tour of Eastern Canada Adventure!!!!!
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Trip Rating:
The tour guide showed excellent knowledge of the areas visited. He also exhibited extreme patience in dealing and minimizing the affect of several rude and improper social behaviors of guests in the group. I am sure I could not of handled them as well as he did. He was very organized and made exceptional support for the wheel chair guest in the group. I was impressed with his kindness to him to make sure he enjoyed the tour. The tour guide reminds me why I prefer Collette Tours above all others..... My 4th tour with Collette. Great Job again!!!!
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Trip Rating:
Tours in Montreal, Quebec City, Ottawa, Niagara Falls and Niagara on the Lake were fantastic. The churches were breathtaking. The cruise in Toronto and the boat ride on the falls were Great!!! A fantastic excursion from beginning to end.
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I will take another tour with them.
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Trip Rating:
Everything was well done except for the original pickup in Montreal. Collette does not adjust to early arrival flights leaving me wandering around looking for their rep.
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Trip Rating:
Visiting Niagara Falls and the boat trip up to the falls.
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Trip Rating:
They were very friendly and willing to help.
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The tour was very rushed and tiring, it wasn't billed that way. While on the tour there was no effort to encourage people to get to know each other. I feel our tour manager was not helpful at all with any of our personal struggles, like my wife having to eat gluten free. This was our 4th tour, had it been our first I would never go on another.
Hello, thank you for sharing this feedback with us about the tour. We have passed this along to members of our team for review. We appreciate you and value your insight as it helps us to improve our tours for future guests. We look forward to traveling with you again soon.
Collette Support -
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Please see above
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Trip Rating:
Our tour guide was horrible! He hardly spoke during the entire tour - gave us very little information about Canada, etc. He was rude to fellow passengers and wouldn't answer simple question about Canada stating that Collette would not let him talk about sensitive issues - like why did Quebec want to leave the rest of Canada, anything about the First Nation people,and the list goes on. He was bored and boring. Mostly went over the daily schedule over and over again but would not distribute a written itinerary for the day like most tour guides do. Made us turn in our evaluation to him directly instead of mailing them to Collette so he could toss the ones that were unfavorable.
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Trip Rating:
Because of the tour guide. My most favorable was going to Quebec and seeing the other cities we visited
Hello, Allen,
Collette Support
Thank you for bringing this to our attention. We have forwarded your feedback to our tour management team for review and a member of our guest relations team will be reaching out by the end of the week to learn more about your experience. Your insight is valuable to us as we use it to improve the tours for future guests. We appreciate you and look forward to traveling with you again soon. -
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Overall good trip.
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Trip Rating:
I would have liked to have more food options and they should have been selected PRIOR to arrival at the restaurant. Tour guide did not utilize seat rotation on bus. Tour guide asked about additional tours and had people sign up. Then he advised what you could do if you didn't take the additional tours. I would have liked to be presented with both options at the same time.
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Trip Rating:
Food was the downside. Other than that good trip. Sugar Shack was memorable experience.
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Service in hotels should be improved to include placing of luggage on racks
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Trip Rating:
The Collette tour director was extremely helpful as was the bus driver. The hotels were conveniently located and were good except that the bags were just placed on the floor in room instead of being put up on luggage racks by hotel staff. After traveling all day and being an older woman who stuggles to lift heavy bags, I find that very disconcerting. The tour-iincluded meals were good all except the last night. The tour director was excellent at making the information about the places we toured very interesting and the choices of what we saw was excellent. I have traveled before and plan to travel again with Collette Tours.
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Trip Rating:
Enjoying the good job Montreal has done with the blending of their new architecture with the old. It was a wonderful surprise as I had expected to enjoy the history of Quebec and sight of Niagara Falls - which I did. But the outstanding memory I have is the great skyline of Montreal.
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Trip Rating:
We loved the pickup service. Our family really loved it! So we will book with your company again in the future.
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Trip Rating:
One could do a tour or not. So had some free time
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Good trip. Even though rain was a threat daily, all the touring occured when the skies were clear. Work out great.
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Excellent, enjoyed the tour very much.
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1) Our tour guide, *Personal Details removed by Feefo* was awesome. 2) We saw so many wonderful places. 3) The people on the tour were so nice.
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Niagara Falls was truly beautiful. The area around it is a little touristy, but the waterfall is worth visiting....
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Very enjoyable tour of East Coast Canada
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Your customer service was exemplary, the Tour Director, (personal details removed by Feefo) was extremely knowledgeable, organised and friendly
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Trip Rating:
Best experience Niagara Falls
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Don't miss this beautiful tour!
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Trip Rating:
Wonderful itinerary & guide. My only comment for improvement would be to be much more clear on limo pickup location in Montreal airport.
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Trip Rating:
Quebec City & surrounding area were spectacular!
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wonderful
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Trip Rating:
Great Guide, bus, sights, hotels and number of people
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The best trip I have every taken
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Trip Rating:
This trip was so perfect it is impossible to find anything to complain about. Our tour guide went out of his way to make sure everything was okay. Our hotel rooms were fantastic and the included meals were very good. The tour guide was very knowledgeable and told us tons of details about each place we visited. He was always available and went out of his way to be sure we were having a good time. AND the bus driver was also very good, careful, friendly and knew where he was going at all times.
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Trip Rating:
I think my favorite was Niagara Falls.
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Great company to travel with.
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Trip Rating:
the tour guide, was outstanding. Tour moved at the right speed for "seniors" .Should have spent more time in Ottawa.
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Trip Rating:
From start to finish, tour was seamless. Airplane connection was too tight. I almost missed the plane. Most memorable experience was going on the boat at the base of Niagara Falls.
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Enjoyed our trip immensely. We will definitely travel with Collette again.
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Trip Rating:
Everything was well organized, The Hotels and Bus service was excellent. The tour guide was very knowledgeable,pleasant and attentive. She made us feel special. The accommodation and provided meals exceeded our expectation.
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Trip Rating:
We enjoyed the Niagara Falls adventure.
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Not a review you shout print, just some comments you should take seriously.
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Trip Rating:
I already informed you that you gave me a flight number from United Airlines and then it turned out that I was on a different flight number from Canada Air, so that the wrong airline and flight number could have been disastrous and was a fairly major flaw. My final hotel tried to charge me $17.00 for a breakfast I'd already paid for and was entitled to. That was probably more their error than yours though. The optional tour called something like aromas of Canada was a total rip off since it cost 85.00 dollars and included only a routine meal and a walk around town that included tasting one piece of cheese and a small ice cream sample, hardly worth all of that money. The second optional tour was better and even cheaper. I did not take the third optional tour. Forty people on a tour is way too many. My previous tour of Greece had a much smaller group and was therefore much better. The tour guide was fine, but too many people made too many demands on him, so a small er groupwould hver been better for him and for us.
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I enjoyed what I did on my own the most.
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Great tour, poor tour guide
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Tour director was unorganized and unprepared. We loved the cities, hotels and their locations. Please check your records because I have already written to you with specific problems.
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Please check your records because I've already written to you about the numerous problems that occurred due to the unorganized tour guide, Richard.
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There was too much time on the bus. We had virtually no time to explore Ott...
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Trip Rating:
There was too much time on the bus. We had virtually no time to explore Ottawa besides what our guide pointed out to us while we were on the bus on the way to out hotel. You should plan for 2 nights in each city. All hotels were nice except for the Hilton in Quebec. Breakfasts were all great. Dinners generally good, but too long in duration.
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Trip was terrific but the tour guide needs help! 😊
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Trip Rating:
The tour guide was not that great - he was disorganized and constantly talked on the bus. Where we stayed and what we saw was wonderful. I would recommend this tour but not with the tour guide we had.
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I loved historic Quebec City, the 1000 Island Cruise and the Maid of the Mist tour at Nigirara Falls.
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My First Collette Trip
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Trip Rating:
This was my first trip with Collette, so I had nothing to compare. Every detail was taken care of - all of the transportation connections; the included meals; and the tour manager was awesome. We did not know we were to become part of such a large group, many of whom already knew each other. It all worked out fine. The estimates given for the cost of meals not included was too low as we visited high tourist areas. Our bus driver was spectacular, even though I felt we spent too much time on the bus.
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Trip Rating:
Our tour manager was awesome. It was a large group and she handled the different needs and personalities professionally. The accommodations in Montreal were excellent; beyond that they were just okay as the rooms got smaller and smaller. It was very nice to find our luggage already delivered to our room at each hotel.The hotels were well located and very central to many sights. It would have been lovely to spend an extra day in Ottawa since it is the capitol and there was a lot to see and do. The connecting transportation was very good with the exception of the last connection from our Toronto hotel to the airport. That driver was late and expected a tip at the airport. Also, the listed average cost of meals for those not included in the itinerary was way too low as we were in high tourist areas. We spent a lot of time commuting by bus, which quickly got tiresome. Several of the halfway point/bathroom breaks were at truck stops. I had many favorites during the trip, but if I had to pick just one it would be Niagra Falls. It is one spectacular sight to behold. As a vegetarian, our Tour Manager made us feel included and offered meal suggestions. I felt safe and protected the entire journey and met some lovely people. I would definitely travel with Collette again.
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A bus tour with lots of riding.
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Trip Rating:
The excursions were good and provided the best meals. The dinners provided with the travel package were not that good, choice of chicken, salmon and a meat, standard fare. Our outbound flights were re-booked with two different airlines because of connection problems and that caused a disconnect between United and Air Canada. Because of the disconnect, out luggage was not checked thru to our final destination. We spent one day with no luggage, prescription medication, etc.
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Trip Rating:
Make no mistake, this a bus tour and you will be riding for extended periods of time, living out of a suitcase and on Collette's schedule. You fly into Monreal, ride to Quebec and then backtrack to Montreal and then on to Ottowa, about a 4.5 hour ride. The tour guide said Quebec has less flights than Montreal and that's why the trip is scheduled in this manner. The tour guide was good and knowledgeable. Breakfast included with the package are in the hotels and that was OK. The dinners included were very predictable, chicken, salmon and another meat. The additional excursions were good and provided the best dinners and sights. Our farewell dinner was re-scheduled from a nice restaurant to the Sheraton in Toronto (final nights stay) and was very disappointing. The food was low end banquet type and we were offered a choice of wine after everyone had finished eating entrees. We would not do this kind of trip again, by the end of the week, we were ready to get off that bus and discontinue being herded like cattle. If you choose to do this trip, be sure your luggage is checked thru to your final destination as Collette screwed up our outbound flights and subsequently caused our luggage to lag behind us for one day.
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Trip Rating:
The only comment I have is the pickup service at the Montreal airport was terrible. We (party of 4 seniors) waited 45 minutes before having to call the 800 number to see where the driver was only to be told he was waiting for us. The waiting area was "empty" and he said didn't you see me sitting over there. Then he dropped us off at the wrong hotel where we needed to get a cab to take us to the correct hotel. His sign was 8" by 12" with Collette's name in the small font. Not good. The Fish Market Restaurant was terrible. So cold (they couldn't do anything about it) and service was extremely slow. Fish and chips was terribly greasy. Other than that, the trip was excellent and other restaurants were excellent. I would recommend Collette again.
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Pleased with tour of Eastern Canada
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Trip Rating:
It was a much larger group than I've toured with before, but in spite of that, trip was well-organized, great hotels and tour director and bus driver were excellent. I would have liked to see free water on the bus, instead of having to buy it from the bus driver, It would be nice to have a bit more time in Ottawa.. I would consider touring with them again.
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Quick peek of Canadian History
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Trip Rating:
Our tour guide, Roberto was very knowledgeable. He made good choices for the movies to display Canadian history.
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I was thrilled to watch fireworks over the Chateaux from my hotel room window.
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We enjoyed the tour.
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Great to work with.
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Trip Rating:
Loved seeing so much in a shirt time. Would have like to spend more time in Ottawa. Russ was great, very funny and engaging. Pierre oue driver was great as well. It was sad to say goodbye as we seemed like a family by the end of the week.
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First Class travel at it's best.
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Trip Rating:
Collette did everything right for a memorable vacation! They attended to every detail with class- from the limousine airport service, the 4 star hotels, meals, and to the knowledgable professional & personable tour ******!
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Loved exploring the quaint old walled Quebec City- felt like I had been transported to ancient Europe.
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A very educational tour packed full of amazing experiences of the area.
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I was very happy with Collette and plan on traveling with them again.
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The trip was awesome! The only thing on the Eastern Canada tour I would change is to have an extra day at Toronto & a longer time at Niagara Falls. This was the main reason for our trip to begin with. We would have liked more time to see the aquarium and tower in Toronto. Also the gift shop at the Falls was better than any other shop we were at and we had NO time to shop there.
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Great Customer Service
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Trip Rating:
Customer service during the booking process, payment, and follow up were excellent. Always courteous and knowledgeable.
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We ate our way through Canada with different types/experiences of food. Top notch restaurants that I would not have even known about if I had planned my own trip. The food, the sugar shack, and Niagara Falls was the best part of the tour. Our tour manager was very friendly and showed good humor with everyone.
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excellent fun
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Trip Rating:
Excellent trip. Tour guide was excellent. Couldn't be nicer. Fellow quests were a joy to be with.
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Excellent! Could not be improved
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Trip Rating:
The tour was wonderful in all aspects: tour manager; hotels, food, sites visited, everything!!
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Trip Rating:
All experiences were excellent
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Trip Rating:
Good
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Trip Rating:
Dinner out at the fish restaurant in the fish market was the worst meal I have ever had and the restaurant should be dropped from the tour. One day in Ottawa is not enough. Excellent Tour Manager
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Traveling with Collette was enjoyable
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Trip Rating:
Things went well
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Trip Rating:
The food and restaurant choices were better than our iaat Collette tour. The hotels were very nice and well located. Seems like some time on the bus could be shortened by not backtrackung.
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Collette can be depended upon!
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Trip Rating:
Easy to book. Cooperative, knowledgeable, courteous staff. Great selection of tours - locations, length of stay. Great accommodations. Guides who "know their stuff". Careful, conscientious drivers. Food galore. Been with Collette twice --- will likely choose them again.
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Trip Rating:
Nadine provided the perfect tour. She guided all 44 of us to where we were suppose to be, when we were suppose to be there - graciously. She went out of her way to provide a very special time. Such a great variety of places visited - too hard to pin down one favorite memorable experience.
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I love Collette!
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Trip Rating:
The tour was first class. Every detail was taken care of. I am already planning 3 Collette tours in the future.
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Trip Rating:
I liked the boat at the base of Niagara Falls.
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Great places to see, more than adequate information, too little shopping time.
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My sister & I have used Colette for many trips & have always been pleased. Our tour guide this time was very well informed about all aspects of the cities & sites we visited. In fact sometimes he gave too much information--too long & too much talking. Our only complaint was that much of the time we were not able to have any shopping time at the various places we went, Shopping leisurely is an import part of any trip to me, so I was disappointed in the lack of time we had.
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Tour was fast paced 7 interesting places were visited. Favorite place was of course Niagara Falls
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5 Star Hotels
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Have traveled with Collette before and always been pleased. This trip to Eastern Canada we were impressed with the upgrade in hotels to 5 star. We appreciated, this upgrade.
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Tour Manager could use additional training.
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Trip Rating:
The tour was good. The restaurants and hotels were very good Daniel (Tour Manager) was good. (He had been recruited last minute as the scheduled Tour Manager had been injured). Daniel could benefit from some coaching. On other tours the Tour Managers did not eat meals with the guests. I think Daniel talked about his life more than was necessary.
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Trip Rating:
Too many to list. Quebec City and Niagara Falls of course.
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I would go on a Collette tour again.
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I thought Collette did a wonderful job in organizing this tour of Eastern Canada.
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I absolutely loved our tour of Quebec City. What a beautiful city!
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Hotels and food really good .
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Only problem needed another day in Quebec and Ottawa.
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Trip Rating:
Our guide was very informative and very helpful. He had knowledge of all the cities we visited as well as the places we stopped. He kept the group informed of different places we visited and kept the group laughing and in good spirits. The driver was also a very good driver. She really knew the highways and how to get from place to place. She too was very helpful. We definitely recommend the company and will no doubt travel with them again.
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Trip Rating:
Toured many cities and lakes. Favorite was the boat ride around Niagara Falls.
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