Tour Types
- Classic
- Exploration
- Faith
- Cruising
- Spotlights
Enjoy a refined take on the art of group travel.
Experience true adventures on these Collette small group tours.
Set out on an inspiring journey on these faith-based travel experiences.
Explore the world's most beautiful waterways.
Come to know your destination during a single-hotel stay.
Your Tour at a Glance
Stay
Meals
Tour Activity Level
The activity level for this tour:
1
2
3
4
You’re a leisurely traveler. You typically take it easy and discover the energy of a new place by people-watching or soaking in the atmosphere at a local café. You can climb at least one flight of stairs, board a coach, and walk unassisted at a relaxed pace for up to 60 minutes without difficulty. You can easily handle altitudes up to 5,000 feet.
You like a balanced approach to travel. Walking two to three miles over the course of a day is no problem for you. You can partake in a two-hour leisurely walking tour, covering up to two miles (with included breaks). You can handle a variety of terrains, from cobblestone streets to moderate hills with relative ease and without assistance. You can climb two flights of stairs with ease. There may be 1 to 2 days on this tour when walking tours can cover 3 to 4 miles over uneven terrain. You can handle altitudes up to 6,000 feet.
You’re an on-the-go traveler. You don’t want to miss a thing, so walking and standing for longer periods of time (2-3 hours) isn’t a big deal. A moderately paced two-and-a-half-hour walking tour, covering several miles, hills, and uneven surfaces, is no problem for you. Walking four miles over the course of a day is very doable, as is climbing into and out of various modes of transportation (tuk-tuk, cable car, zodiac, etc.). You can climb three flights of stairs easily and handle altitudes between 6,000 and 9,000 feet. Expect some longer days balanced with free time to recharge or set out on your own adventure. This level is not a fit for travelers who require mobility assistance devices.
You’re ready to seize the day, whatever it may bring. You lead an active life at home (walking, biking, and half or full day hikes are things you may enjoy) and 10,000 steps a day is normal for you. You can handle longer walking tours (more than 3 hours covering 3+ miles at a steady clip) and activities that involve traversing uneven terrain, steep slopes, standing for periods of time, and varying altitudes and temperatures. You don’t mind being on the go with some early starts, late-nights, and full days. You can handle altitudes of 9,000 feet or higher with little to no issue. This level is not appropriate for travelers who use wheelchairs, walkers, and other mobility assistance devices.
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Itinerary
Tropical Costa Rica
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Special Offers Disclaimer
Use source code "SAVENOV" for savings. Offer valid on new bookings only made between 11/01/2026 – 11/15/2026. Offer valid on new bookings only and can expire earlier due to space or inventory availability. Savings amount will vary by tour and departure date, and is only available on select departures. Space is on a first come, first served basis. Offers are not valid on group, existing bookings or combinable with any other offer. Other restrictions may apply. Promotional pricing may remain in effect after the expiration date.
Enhance Your Trip
Optional Excursions
Add some more spice to your tour with this optional excursions.
Pre and Post Night Stays
Enjoy arriving early or checking out late with our Pre and Post night stays.
Extension Style
The extension style for this tour:
Guided
Hosted
Independent
Experience the destination with a full itinerary planned for you. You’ll be joined by a dedicated Tour Manager and enjoy planned local experiences and sightseeing. In addition, your accommodations, daily breakfast, and any transfers to connect with your main tour are included. (The Tour Manager for your extension may or may not be the same person as your main tour.)
Enjoy a mix of time on your own and some planned tour activities. A local expert is available during part of your stay to guide you during scheduled activities and provide recommendations. In addition, your accommodations, daily breakfast, and any transfers to connect with your main tour are included.
Explore a destination on your own. Your accommodations, daily breakfast, and any transfers to connect with your main tour are included – the rest is whatever you decide! On an independent extension, there won’t be a Tour Manager or local representative present.
Traveler Reviews
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Review on 12/10/2024
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Review on 12/10/2024
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Review on 12/10/2024
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Review on 12/10/2024
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Review on 12/10/2024
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Review on 12/03/2024
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Trip Rating:
Costa Rica is beautiful, but don't go in the rainy season as we did. The accommodations were fabulous, our tour guide, Rafa, was fun and very knowledgeable. The itinerary included interesting and fun activities plus there were other options to choose from. A wonderful trip. -
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Trip Rating:
Juan Carlos was why this trip was so memorable. His eagle eye and knowledge of his wonderful country is the best. Pedro was an excellent bus driver and so kind. Collette buses are also so comfortable. My favorite was being at the Pacific Ocean
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Very well organized. Accommodations were unique and wonderful. Guide was very fun and knowledgeable about the history, culture and plants. He was awesome. Food was local cuisine and very delicious. Can’t say enough good things about our experience
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Zip lining, the foliage and animals we saw.
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Tour guide, Juan Pablo, was extremely knowledgeable about the culture and places we visited. He made every one feel important and was her accommodating. The places visited provided a variety of experiences. Overall an excellent trip experience
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Hanging bridges.
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coffee plantation, organic farm
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we had 3 nights without air conditioning and no fan and we were told just before we arrived at the hotel. Coffee plantation and organic farm were great
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I highly recommend this tour! Everything is arranged for you so you don’t have to worry about anything and can just enjoy your vacation. All of the extensions and tour excursions are worth it as well. We had a fantastic time!
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Breathtaking views from our hotel/bungalows, beautiful flowers blooming everywhere. Planned activities were very good. Saw a lot of Costa Rica in a week.
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Trip Rating:
Over rated
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We were very happy with our experience and tour overall. We loved how organized and planned everything was. We felt like we were able to experience Costa Rica and what the country had to offer. Our favorite memory were the capuchin monkeys along our River boat ride and our dolphin tour.
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Trip Rating:
Everything was great until the trip to Houston on the way home…communication regarding need for wheelchairs was lost and reentry to the USA was bad.
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Trip Rating:
This was our 9th tour with Collette but our first in Central America. Our guide, Jonas, was knowledgeable, friendly and entertaining. The coach was probably the best we'd ever traveled on. The driver was great. I get extremely motion sick and the roads are curvy in Costa Rica but he did a great job. The hotels were so wonderful, especially Arenal Springs! I also loved seeing the Macaws!
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The ziplining was so much fun!
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My third tour with Collette was fabulous. This country is so beautiful, the landscape and the people. The accommodations where top rate. Meals where so good. I would do this country again. Now on to next year's adventure.
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We loved being able to fully enjoy the countryside and wildlife without having to worry about transportation or accommodations. The long bus rides were very comfortable and enhanced enormously by our Tour Guide's lectures on everything from the geography to the history of Costa Rica. The pre-extension tour to the Tortuguera National Forest was our favorite memorable experience, thanks to its uniqueness, the excellent personal attention we received from our Guide there, as well as his expertise regarding the natural history, animals and birds of the area.
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For a short (8-day) tour, we saw quite a good variety of areas in Costa Rica (jungle, mountains, seashore). We also enjoyed meeting the other people on the tour and appreciated it being a small enough group to feel congenial. Our tour leader was extremely knowledgeable, well spoken, effusive, and organized.
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I filled out a lengthy questionnaire and am sorry it didn't reach you. Synopsis is Chris was an excellent tour manager. Dru did a great job driving the bus, keeping it very clean and being personable and helpful. The large group was amiable but too large and the territory covered was nice to see but spending so much travel time meant less time at one area. My next tour will be with a small group and cover a much smaller area. Connection time on return to go through immigration in Charlotte was a nightmare. Too little time allowed and we sat on the tarmac for about 20 minutes waiting for a gate which made it worse. American Airlines had a number of flights there which were also delayed and the AA desk couldn't handle the mess. After receiving our bags and attempting to recheck to Boston, and American Airlines employee misdirected five of us to a rebooking line which eventually closed with many clients still unsettled!! As we dithered by the exit doors, another AA employee directed us to another AA desk which they reopened to try to book us for Boston. Another tour shouldn't be booked through an entry to the US without enough time for delays!! I enjoyed the extra add ons and especially enjoyed Victor's presentation for the Monteverde Institute. They are doing great work!
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Trip Rating:
The description of the last hotel implied we would be in a bungalow on the beach which was not so.
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Trip Rating:
The resort in the rain forest view was incredible but building need some maintenance the hall way they changed the lighting but left the holes in the walls the toilet seat was broken and the faucet for the sink The hot water was really nice great trails around the property
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We really enjoyed visiting the Caribbean coast.
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Trip Rating:
Way too much time riding on bus
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Trip Rating:
Playa Carillo. Would like to see more beaches. Would like to meet more local people, or schools, or orphanages.
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It was all great. Hotel at Arenal Volcano was fabulous
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Lots of great experiences! Most accommodations were great, didn’t care for the El ESTABLO, everything was too far away. Sometimes the bus rides were wayyyyyy too long, can’t handle such long rides without stretches. Our tour guide Christian was excellent and our driver Manny was great also! the best hotel and area was NAMMBU Beachfront Bungalows!
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Every breakfast had RAW bacon and undercooked watery scrambled eggs. All the plates were cold so your food was cold by the time you made it to your table. The last stop (room 106) didn't have a lock on the sliding door and the view was totally blocked by growth. Wasn't much that could be called NATURAL about any of the nature encounters. 80% of the animals were not to be seen w/o the help of powerful binocuclars and half domesticated and/or they were mixed in with beef cattle on a farm. We were restricted access to the volcano by miles and it could only be seen at all for about 45min per day if at all. Didn't live up to the hype and some parts even seemed bastardized and/or contrived. The bus rides killed some good vibes. I hope to never see another painted ox cart as long as I live. I think this trip should be considered a booby prize when won on the wheel of fortune. (below : view and my belt on the NO lock door)
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The three days into the National Forest jungle was amazement, as well as the tour guide. I would highly recommend it.
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I loved Tortuguero and Arenal. I would stay longer in Arenal and visit more sites next time.
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Enjoyed the beach/coast area. Had a wonderful time in the cloud forest area on the hanging bridges. Hotels were great. Our tour guide and bus driver were outstanding--the best in the business.
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Walking through the cloud forest on the hanging bridges. Also, enjoyed the tour of the coffee plantation and organic farm tour.
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This tour was excellent. It was well-paced and provided a good overview of Costa Rica. My favorite part of the trip was our three-day extension in Tortuguero. We saw a great variety of animals and every day was a new adventure.
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The tour was wonderful. The guides were amazing and everything was well organized!
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The tour guide, Chris Mata was knowledgeable and well informed.
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The entire trip from booking to the end of tour was beyond all expectation in all categories...Advertised trip details, booking ease, nicely detailed and easy to follow communications of both important and minor (to some maybe, but not me!) information regarding all aspects of the tour, awesome accommodations, awesome tour guides, bus travel and tour options. Everything was co-ordinated to the 'T', and any issues that arose were resolved directly, professionally and completely. I would only offer one consideration...that the "beach" portion of the tour be extended another day in lieu of another night elsewhere. I've highly recommended Collette to many already! Thank you! Karen
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Trip Rating:
Guillermo was incredible, both at handling the mechanics of the trip and as an expert on the nature of Costa Rica. Arenal Hot Springs Resort was a special treat, as were the hanging bridges at Monteverde. All accommodations were great. The food was generally quite good, despite a disappointing meal the first night at the hot springs resort
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Trip Rating:
Every day was spectacular . I want to go again on the same tour same sights, same guide . Although a lot of time was spent on the bus, given road conditions steep hills and windy curved hills it couldn’t be avoided . The people on the trip were extra friendly and fun I can’t wait for the next trip. Thanks for the fun.
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A sloth sleeping right next to the road! 🥳 Ozzy was great. Tuturguero was especially enjoyable. I was amazed at the quality of the food at such a remote location! Th Coffee plantation tour was well done— and I don’t even drink coffee!
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Loved the Zip lining. Are tour guide did a great job of explaining everything. The hotels were fantastic. Being at the bottom of a volcano and looking up was amazing.
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Trip Rating:
Everything
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Trip Rating:
Excellent tour!
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Amazing time!
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Hiking in the forest and seeing the many animals and birds.
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Trip Rating:
Everything
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Trip Rating:
Loved staying at Arenal Hot springs. Seeing the Arenal Volcano from resort was awesome. I only wish we had spend more time at Carrillo Beach.
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Wide range of experiences, accommodations, food, friendly people.
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Only downside was some of the included hotel dinners were poor. Loved the country, people and guide that provided history and current day information
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Too much bus time, the river boat ride was a waste of time. The other tours were good. Hotels were fine except the El Estabo at Monte Verde. Loved the zip line and the volcano area and the Pacific coast line.
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Everything was great except the 5 hour layover in Miami. I found out there is a nonstop flight from Denver to San Jose. Won’t use them again because of that!
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My favorite experience was the hotel at the foot of the Arsenal volcano. The river cruise seeing the wildlife was amazing. The tour guide and driver were both awesome. The beach on the Pacific Ocean was a wonderful way to end the trip.
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Trip Rating:
Costa Rica is indeed Pura Veda! It was a great tour with great accommodations and manager/leader. It was my fourth visit to Costa Rica and I noted the wonderful program that was followed. I missed the East Coast and the orchard garden along with Poas Volcano. Trip was best one I have had.
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This was the experience of a lifetime! Outdoors is were I'm happiest and this was a wonderful place to be outdoors!
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Good program, beautiful country, wonderful tour manager.
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Great tour with a fantastic tour guide and with a great bunch of people.
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This was truly the trip of a lifetime! My goal was to see a lot of birds, plants and other animals and this totally happened! Our tour guide Ozzy and bus driver Drew were wonderful, informative and professional. They definitely helped make our trip amazing. My cousin and I loved all the nature related activities that we did. Great job everybody!🍀🌸🌻🌹
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The tour was comprehensive and included a diverse collection of experiences.
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The brochure said we could drink and water and eat the food which I did...I got horribly sick which lasted from the day I supposed to leave till two weeks at home. The bus was much too big for the small curvy roads and I got so car sick too.
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We enjoyed the tour and all the information provided by the tour manager. We saw many different aspects of the country with different terrains and animals.
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It was good !!!!!!!!!!!!!!!!!!
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Everything was great except no provided water on pre trip. Great guides and accommodations. Loved locations for viewing exotic birds and animals.
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It was a great trip. Just so much climbing. I know that's part of it, but it was a little hard, even for people in better shape than me.
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Lodging was excellent but some of the included meals were just ok. While we did a lot, you didn't have time to really enjoy the lodging, except for the last day. My highlights were the coffee plantation tour and the zip lining.
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Arsenal springs hotel, zip line, hanging bridges, lunches
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I already responded to a post trip survey. why am I receiving a second one ????
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Everything was great , from tour manager, bus driver, everything we saw and experienced.
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Excellent Guides who could really spot wildlife very well. A good schedule with a mixture of wildlife viewing, resort time and in-town opportunities.
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Good price, excellent places to stay, educational, different, lots of variety, not all day on bus, right amount of activities concerned about environment
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Well organized. Great excursions. Wonderful guide.
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zip line excursion was awesome
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We were able to experience a variety of activities on this trip to Costa Rica..a working farm, a volcano, the rain forest and even a beach on the Pacific. Every day was an adventure and even included 3 separate boat trips.
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Our guide and driver were the best.
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lodging and food was very good. Enjoyed loading onto a bus and not having to worry about driving . Especially loved seeing Sloths and Monkeys in the wild and the sunsets on the Pacific Coast.
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Trip Rating:
Beautiful place, everything very well planned and executed
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
trip was great. enjoyed all the tours we did. Our tour guides and bus drivers were awesome!
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
Staying in Arenal! It was wonderful
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Collette Support -
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Trip Rating:
Well organized and travel managed by Collette. The bus ride is hard, but necessary.; bring a catheter or wear your depends.
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Collette Support -
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Trip Rating:
There were definitely a few disappointments. The tour guide spent too much time discussing CR history that has been recorded incorrectly, and too little time sharing about what we were passing by on the bus - or sharing more about the people, customs and food. The rating of Level 3 was most reflected by the last 2 hotels - not the excursions. El Establo was on such a steep incline and so spread up the incline, the only way to get from rooms to ANYTHING on the property was to utilize the hotel's vans. It was much too far to walk and actually dangerous to try to walk on their narrow roadway. The Nammbu BEACHFRONT Bungalows were NOT beachfront or bungalows. The paths were long and very steep for accessing any of the areas including the pool, reception, restaurants, and return to rooms. The BEACH was only accessible by walking all the way down the very long path to the restaurant/pool area, then taking a steep staircase onto a dangerous CURVED road to get to the beach. Definitely FALSE advertising. The Arenal Springs Resort was fabulous in all ways. They deserve their newly appointed 5 stars!
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
Great food, nice accomodations, enjoyable activities, good company. Arenal volcano, Rio Frio, Lake Arenal, Monteverde Cloud Forest, Playa Galardonada. Especially enjoyed the flora & fauna of Costa Rica. Lizards, sloths, & monkeys, oh my! Not to mention the beautiful butterflies, birds & flowers.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
ABSOLUTY WONDERFUL !!! The country is beautiful !!!
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
I had expected an activity level 3 of 4, as per the trip description. About half of the 45 participants on the tour were unable to meet that activity level (one was using a walker, a 1.5 mile forest walk took the group who attempted it 3 hours, many skipped places they couldn't manage). Half of the participants were from one senior center in Alabama and didn't interact with most others on the trip. Both of these factors negatitvely affected my enjoyment of the trip.
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Collette Support -
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Trip Rating:
The trip was a pleasure .. the country is beautiful .. JP and Mattie were exceptional. Highly recommend this trio!!!
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
Everything was terrific! From the beginning to the end, the planning, the sites we saw and the people we met were all outstanding. The country and sites we visited were stunning. Definitely recommend the Collette team and tour for your visit to Costa Rica!
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Trip Rating:
The other people were snobbish, rejecting and not friendly, please ask singles to stick together, or not good for single traveler.
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Collette Support -
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Trip Rating:
I enjoyed all of the sites we went to see.
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Collette Support -
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Trip Rating:
I enjoyed the tour and would go on additional tours with Collette. The trip was well organized, fun and interesting.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
Costa Rica is a beautiful country with lovely people. Unexpectedly, we had a very large group (approximately 40) and Serigo, our Collette guide, handled things well. He was knowledgeable and informative of all aspects of his country and their regions. All the planned excursions were amazing and really captured the wildlife in their nature habits. The accommodations and the grounds surrounding them each felt like you were in a natural setting with flora and fauna. Because Costa Rica is mountainous and hilly all areas have very challenging landscape. Also, regions of Costa Rica that are visited on the Tropical Costa Rica tour are distances apart which require early mornings and long bus rides. We understood this when we booked but I think it is worth mentioning you might go on a 2-hour boat tour but the time spent on the bus was 9 hours that day. The food was good and mostly authentic to that country. One suggestion would be to put the daily itinerary on the app.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
We saw amazing places on the tour but most travel began before 8:00 am each day. This was difficult for many 70 to 80 year old tourists. We did cover a lot of the country but many days required 5 hours riding on the bus.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
MEDICAL ISSUE DURING TOUR; SPENT 4 DAYS IN ICU IN SAN JOSE COSTA RICA. WAY TOO MUCH BUS TIME. BUS PASSENGERS DEVELOPED COVID. MEDICAL CLAIMS HAVE BEEN POORLY HANDLED BY INSURERANCE COMPANY, STILL UNRESOLVED. NO MORE COLLETTE FOR US!
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Trip Rating:
The bus travel was too much! Bus driver was excellent!
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Trip Rating:
Good balance of excursions and free time. Great tour manager/guide and driver. Excellent planning and execution. Smooth transfers before and after tour. Overall Great Choice! Our next tour will be with Collette.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
Too much time on bud… poor accommodations and lack of variety of food
Hello, thank you for sharing your experience with us regarding your tour to Costa Rica. We have forwarded your feedback to our Traveler Relations team and the member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.
Collette Support -
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Trip Rating:
Todd terrible and too much bus time
Hello, thank you for sharing your experience with us regarding your tour to Costa Rica. We have forwarded your feedback to our Traveler Relations team and the member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.
Collette Support -
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Trip Rating:
Tour on a boat around Lake Arenal . That's where we got to so much of the wildlife of the area.
We are pleased to hear you had a great time on our Tropical Costa Rica tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
Collette Support -
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Trip Rating:
The tour Guide, bus driver and excursions were great. The airline reservations made by Collette wete horrible. We were made to fly to Miami (?), why, when we could have flown out of Dallas with the rest of the group. Had a 44 minute layover, which we missed, due to the airline being late. Had to sit in Miami 7 hrs until next flight.
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Collette Support -
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Trip Rating:
There was a lot of “bus time”. I realize it takes time to get from point a to point b but filling time with other side excursions only made for a longer day on the bus. I think the sequence of excursions and bus time could be better planned.
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Collette Support -
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Trip Rating:
The tour and tour manager were great! The airline connections should NOT have been booked the way they were.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
It was interesting but have been on excellent Collette tours. The tour was rated a 3 for activity level I believe it should be rated 4. Lots of hard walking on lots of uneven ground and areas. Was difficult for some people
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
Our tour guide and bus driveer were beyond great!
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
We had a great time and learned
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
Everything was fantastic! Guide was super knowledgeable, fun, and helpful. We got lucky with the weather and the wildlife: saw whales while at the Pacific; monkeys and birds galore everywhere; met a lot of nice new people. Just fantastic!
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
The country is beautiful as it’s citizens and our tour guide Juan Carlos was very gracious, fun and well informed!
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
Everything was good and the experience was terrific. Good choice of locations to stay. The food could have been better.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
I felt safe and had fabulous time. Great
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
Way too much time on the bus! Luncheon arrangements were poor -- one time we drove into a restaurant where ANOTHER Collette bus had just arrived. I was pandemonium. The restaurant was unprepared for the crowd. You should vet your partners more carefully and stagger the bus trips.
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Collette Support -
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Trip Rating:
The trip covered different areas of the country of Costa Rica, plus the guide was fabulous.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
Beautiful country and great guide.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
Trip very hard physically, not clearly explained ahead of time. We had a disabled person traveling alone who fell and cracked his pelvis.
Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and a member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.
Collette Support -
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Trip Rating:
Loved every minute. We had a very rainy tour, however, it did not impede our fun at all!
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
Our local tour guide for our main tour was extremely knowledgeable, went out of his way to be helpful and include written instructions for each day. Our bus driver was patient and knew his routes well. Except for lack of hot water at our second and third stays for bathing, the motels chosen were accessible and spacious. Easy, walkable trip.
We are pleased to hear you had a great time on our Tropical Costa Rica tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
Collette Support -
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Trip Rating:
Excellent trip, really a fun experience.
We are pleased to hear you had a great time on our Tropical Costa Rica tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
Collette Support -
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Trip Rating:
I expected to see some beautiful waterfalls and have at least one day of relaxing on a beautiful beach. Maybe too much time on a bus. I and others in our group did not have a great experience settling bill with our Collette contact, Amanda Coleman, at Mill Race Center in Columbus, IN. We were very much overcharged for what we signed up for. I was fortunate to get a $740 credit. I am inclined to not sign up for another Collette trip again through Amanda. I loved my Portugal trip in November, 2022. Your tour guides are the BEST!! Hotels are very high quality also.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
Great places to stay and lots of good information
We are pleased to hear you had a great time on our Tropical Costa Rica tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
Collette Support -
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Trip Rating:
The tour guide was excellent and gave us a lot of information about Costa Rica. My favorite places were Monteverde and lake Arenal.
We are pleased to hear you had a great time on our Tropical Costa Rica tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
Collette Support -
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Trip Rating:
Hotel at the lodge great location worth the trip
We are pleased to hear you had a great time on our Tropical Costa Rica tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
Collette Support -
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Trip Rating:
Out guide, Sergio, was excellent. He added a lot of value to the trip. And kudos to our bus driver, Dru, for managing some very difficult driving. The hotels were very nice. The included meals saved a lot of hassle of figuring out where to eat.
We are pleased to hear you had a great time on our Tropical Costa Rica tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
Collette Support -
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Trip Rating:
We were taking to wonderful places that I couldn’t do myself for the amount of money. It was just beautiful view everywhere.
We are pleased to hear you had a great time on our Tropical Costa Rica tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
Collette Support -
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Trip Rating:
The tour was excellent except for American Airlines and their booking of seats. Since our booking in July, '22, our flight numbers changed 3 times. Our seats were reserved, canceled, reserved, canceled again. Then, 2 days before our return, I checked airlines, and we didn't have seats again. I had to call American to make sure that we had return seats. Unacceptable.
Thank you for sharing your review, we have passed along your feedback to our team.
Collette Support -
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Trip Rating:
Very knowledgeable guide, because of living in Costs Rica. He was very helpful in getting me to a doctor and pharmacy when I became ill. He always told us interesting facts about the area or country
We are pleased to hear you had a great time on our Tropical Costa Rica tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
Collette Support -
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Trip Rating:
Fun, friendly, and educational with fantastic accommodations in the midst of a most beautiful Central American country.
We are pleased to hear you had a great time on our Tropical Costa Rica tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
Collette Support -
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Trip Rating:
Tour guide was excellent.
We are pleased to hear you had a great time on our Tropical Costa Rica tour! Thank you so much for sharing your experience with us, we hope to see you again soon!
Collette Support -
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Trip Rating:
Terrible flight. Arrived at hotel late, 10:15 pm, and no food or drink. Way too many buffets, A lot of rice, beans and plantain's. Hotel Collette dinners not impressive and buffet again. Hotels on hill side so step walks even to go to breakfast. Ocean front hotel was 1/2 mile from hotel, down hill, so steep walk to come back to hotel. One hotel did not have air or heating. Too much time on the bus. Way too early start times, get up 6:00am or 6:30 am and leave at 7:00 or 7:30 am. Sad, terrible Fare Well dinner, certainly not up to Collette standards.
Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and the member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.
Collette Support -
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Trip Rating:
Too much time on the bus ride every day
Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and the member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.
Collette Support -
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Trip Rating:
Way way way too much time on a bus, other than zip lines I would never do the other events again. Compared Collette to other tour operators, this is way below what I expected for the cost, and I have done several. Collette not on list to do again.
Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and the member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.
Collette Support -
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Trip Rating:
"Wifi issues with hotels"
Thank you for sharing your experience with us. We have forwarded your feedback to our Traveler Relations team and the member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.
Collette Support -
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Trip Rating:
Tour needs more time at beach and at the end of the tour.
Thank you for sharing your review, we have passed along your feedback to our team.
Collette Support -
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Trip Rating:
Extremely organized and well prepared. Glitches happen, but when one did occur, it was handled professionally and quickly.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
The bus driver and tour manager were excellent--I learn so much about Costa Rica, loved the variety of places we visited
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
The administration of this company is sadly lacking. We did not get the seats we requested on our application - which they said they would take care of if I wrote out the specifics. (Premium seating with the extra leg room) They did not do that, did not tell us till about a month before the trip, had to do it myself for an extra $940 for the 2 of us. I talked to the company rep as did our travel agent. No help from them. Also did not notify us that they could not read the credit card number on the applications that the travel agent faxed to them till about a month before the trip. So our booking was put in late. Air connections were terrible. 7 hour layover plus the time the plane was delayed in Houston. No food on the flights. Poor service with United. Will never use Collette or United again. However, the tour manager and the driver were excellent. It is the people in the field that are keeping this company going.
Hello, thank you for sharing your experience with us regarding your tour to Costa Rica. We have forwarded your feedback to our Traveler Relations team and the member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.
Collette Support -
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Trip Rating:
I enjoyed the beautiful places we visited, however, there was a lot of bus time. I took a couple of afternoons off from activities to enjoy the hotel grounds, they were lovely. Hot and dry with a beautiful beach on the Pacific side, warm and tropical on the east side. Im not a fan of the mountains, cool, windy and rainy. I traveled solo and the people on the tour were very pleasant and inclusive.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
Both my husband and I as well as another couple traveling from our area thought the long bus trips were too much. Other than that the trip was good. At least one later morning would have been appreciated by myself.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
600 miles on bus was a little too much
Thank you for sharing your review, we have passed along your feedback to our team.
Collette Support -
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Trip Rating:
Reliable, professional, our tour manager was amazing!
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
The country was beautiful and we saw a variety of sights. Our tour manager was personable and knowledgable. The accomodations were beautiful and the food was good. it was a great trip!
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
I had a good time with the group I traveled with. I felt that the tour was overpriced for the value we received overall. Although personally I liked our tour guide, there was a lack of details in communication that caused confusion. In addition, there was a lack of concern about consumer needs such as dietary restrictions, and considerations of age and mobility. Our 82 year old fellow traveler was consistently placed in a second level room, at the furtherest block of rooms. When it came to the tours themselves, it appeared there was a disconnect…almost as if a local guide didn’t show up and our tour guide had to do the hike instead. This seems like a cheat not only to the tour guide but to us as well as we did not get the full experience possible that day. Spa appointments were not prearranged for those of us who pre paid. Nor was I told if I should make the appointment myself and if I was to do that…..when were we returning that day so I knew when to schedule. Also we were promised and paid for a2 hour spa experience for 2 people. We were given a 60 minute treatment from clothes off to clothes on…..all for $320+tip/2 people…yikes! So again, overpaid and undervalue. There were several more instances but I’ll leave it there. To end it all…at the conclusion of our trip…at the farewell dinner the tour director did not mingle tables nor give any parting words to the group. My personal feeling is this was unprofessional. Our bus driver, Julio, was the quintessential professional and deserves kudos. Not only for his driving skills, but also for his manners and the silent way he accomplished his tasks each day. I appreciated all of his efforts and feel he should be recognized. Would I recommend Collette or this tour to Costa Rica? I would recommend a trip to Costa Rica, definitely. With Collette, I would have trepidation for the above mentioned reasons.
Hello, thank you for sharing your experience with us regarding your tour to Costa Rica. We have forwarded your feedback to our Traveler Relations team and the member of the team will reach out to you to discuss your specific issues and concerns. Your feedback is very important to us, we appreciate your patience as we work to resolve your issues.
Collette Support -
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Trip Rating:
Due to weather, we were unable to travel on the intended day, causing us to miss 5 days of the trip. I feel Collette could have worked harder to help us reschedule to make up the time.
Thank you for sharing your review, we have passed along your feedback to our team.
Collette Support -
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Trip Rating:
Even though we lost 4 days of our 9 day trip because of an ice storm which did not allow us to leave on the day scheduled our tour guide did all possible to allow us to do and see as much of the things we missed during our delay. All accommodations were outstanding and all transfers from location were on time. All food was exceptional, as was our tour guide.
Thank you for your review! We look forward to traveling with you again soon.
Collette Support -
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An Exceptional Tour!
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Trip Rating:
This was at least our 6th trip with Collette, and although they were all excellent, this trip was exceptional! Guillermo, our tour manager, is a hard-core birdwatcher, and by the 2nd day, he had everyone looking out for new and unusual birds. He was also very familiar with all of the other local flora and fauna, knew the local history, and took us to some absolutely fantastic local eateries. He made the trip very pleasant and joyful.
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I think my favorite experience was the time spent in Guanacaste and the town of Samara. The sunsets were fantastic, and it was nice to have some time where you could walk around town, go to the beach, or just kick back by the pool and relax.
Hi Donald, thank you for sharing your feedback on your tour with us to Costa Rica. We have sent along your kind words to our tour manager team!
Collette Support -
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Trip Rating:
Ricardo and Andres were the nicest people and the best tour guide and bus driver. The whole week was so fun and interesting, my favorite memory was going zip lining. I’m so glad that we were so welcomed by them and the group and felt safe at all times.
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Ricardo and Andres were the nicest people and the best tour guide and bus driver. The whole week was so fun and interesting, my favorite memory was going zip lining. I’m so glad that we were so welcomed by them and the group and felt safe at all times.
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The zip lines were very fun. Also Chris did a great job on the forest tours. He is extremely knowledgeable and explanations are very easy to understand.
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The zip lines were very fun. Also Chris did a great job on the forest tours. He is extremely knowledgeable and explanations are very easy to understand.
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What an awesome experience
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What an awesome experience
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Yes the service and all the staff were excellant
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Yes the service and all the staff were excellant
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Trip Rating:
Excellent tour director, Lake Arenal was most favorite area to visit
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Trip Rating:
Excellent tour director, Lake Arenal was most favorite area to visit
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The tour manager and driver were excellent. My husband has a physical disability, and they were very helpful and understanding. The tour manager gave us suggestions for things we may enjoy doing. We were unable to do the zip lining and a few things but what we did was very enjoyable.
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The tour manager and driver were excellent. My husband has a physical disability, and they were very helpful and understanding. The tour manager gave us suggestions for things we may enjoy doing. We were unable to do the zip lining and a few things but what we did was very enjoyable.
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Ricardo, the tour director was very knowledgeable and was the best!!!
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Trip Rating:
Ricardo, the tour director was very knowledgeable and was the best!!!
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The tour diretor was great
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The tour diretor was great
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our tour director, Rocardo, was the best!!!
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Trip Rating:
our tour director, Rocardo, was the best!!!
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Tour director Ricardo was THE best.
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Tour director Ricardo was THE best.
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I felt the tour manager could have done a better job.
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I felt the tour manager could have done a better job.
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Trip Rating:
Hanging Bridges excursion.
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Trip Rating:
Hanging Bridges excursion.
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Everything was well planned! I had a really great time and the the guide was excellent! My favorite part was the mountains I love the views. The beach was nice but not a fan. I liked giving back to the community, when we planted the tree.
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Everything was well planned! I had a really great time and the the guide was excellent! My favorite part was the mountains I love the views. The beach was nice but not a fan. I liked giving back to the community, when we planted the tree.
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Trip Rating:
Overall great tour. Saw a lot of Costa Rica
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Trip Rating:
Overall great tour. Saw a lot of Costa Rica
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Trip Rating:
excellent tour guide. He knew the animals, plants, personally did a cooking demonstration, knew the history,
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Trip Rating:
excellent tour guide. He knew the animals, plants, personally did a cooking demonstration, knew the history,
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The tour was beautiful and Mynor was a great guide. We had the extended tour and that was a little odd. We were picked up and packed into a bus with so many people. Once the tour was over we were taken into a bus and kept picking up and dropping off locals along the way
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The tour was beautiful and Mynor was a great guide. We had the extended tour and that was a little odd. We were picked up and packed into a bus with so many people. Once the tour was over we were taken into a bus and kept picking up and dropping off locals along the way
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Very safe and informative. The lodging was great as was the dining. Outstanding local guide.
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Trip Rating:
Very safe and informative. The lodging was great as was the dining. Outstanding local guide.
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Trip Rating:
Very well organized , a bit hectic but then it included many sightseeing places
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Review on 05/14/2022
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Trip Rating:
Very well organized , a bit hectic but then it included many sightseeing places
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Trip Rating:
Tour was very good, our tour Manager Ricardo excellant. Ricardo is top of the line. I would have liked to see this tour in reverse, leaving beach stop toward the end. In Arenal area a hotel that offers the hot springs would have been nice, thats one of the reasons to go into that area. The beach hotel was very nice, views were spectacular. A little out of the way, maybe choosing a hotel at another beach with better access to beach. Overall I enjoyed returning to Costa Rica and the people that were with me enjoyed themselves very much. Can't wait to return.
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Trip Rating:
Tour was very good, our tour Manager Ricardo excellant. Ricardo is top of the line. I would have liked to see this tour in reverse, leaving beach stop toward the end. In Arenal area a hotel that offers the hot springs would have been nice, thats one of the reasons to go into that area. The beach hotel was very nice, views were spectacular. A little out of the way, maybe choosing a hotel at another beach with better access to beach. Overall I enjoyed returning to Costa Rica and the people that were with me enjoyed themselves very much. Can't wait to return.
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Trip Rating:
Well timed and planned….Wonderfully guided, yet flexible, accommodating, hospitable, educational, joyable.
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Trip Rating:
Well timed and planned….Wonderfully guided, yet flexible, accommodating, hospitable, educational, joyable.
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Trip Rating:
It was very interesting, The price was very good
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Trip Rating:
It was very interesting, The price was very good
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Trip Rating:
We learned so much about about the country and loved our whole experience!
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Trip Rating:
We learned so much about about the country and loved our whole experience!
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Trip Rating:
Organization, selection of locations visited, communication from manager, expertise of manager & coach driver on points of interest Lodgings and meals— all were very good .
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Trip Rating:
Organization, selection of locations visited, communication from manager, expertise of manager & coach driver on points of interest Lodgings and meals— all were very good .
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Trip Rating:
I liked many things but especially enjoyed the rainforest adventures in Tortuguerro.
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Trip Rating:
I liked many things but especially enjoyed the rainforest adventures in Tortuguerro.
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Trip Rating:
Great tour will contact Collette again
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Trip Rating:
Great tour will contact Collette again
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Trip Rating:
No complaints at all! Loved our tour manager
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Trip Rating:
No complaints at all! Loved our tour manager
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Trip Rating:
WHY ARE YOU BOTHERING ME AGAIN? I ALREADY SENT A NEGATIVE FEEDBACK TO YOU. PLEASE REPLY TO Y COMMENTS IN THE EARLIER FEEDBACK.
Hello, thank you for bringing this to our attention. Our team will review and respond to your feedback provided in a previous survey.
Collette Support -
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Trip Rating:
WHY ARE YOU BOTHERING ME AGAIN? I ALREADY SENT A NEGATIVE FEEDBACK TO YOU. PLEASE REPLY TO Y COMMENTS IN THE EARLIER FEEDBACK.
Hello, thank you for bringing this to our attention. Our team will review and respond to your feedback provided in a previous survey.
Collette Support -
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Trip Rating:
The tour manager was very well informed and intelligent of the areas we visited but he also had an attitude. Asked questions that never were answered. If there was an issue at a hotel, he was no where to be found.
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Trip Rating:
The tour manager was very well informed and intelligent of the areas we visited but he also had an attitude. Asked questions that never were answered. If there was an issue at a hotel, he was no where to be found.
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Trip Rating:
Difficulty reaching someone at the Collette offices prior to the trip related to Covid requirements.
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Trip Rating:
Difficulty reaching someone at the Collette offices prior to the trip related to Covid requirements.
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Trip Rating:
Our experience was outstanding.
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Trip Rating:
Our experience was outstanding.
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Trip Rating:
An amazing tour of various areas of the country from the pacific coast to the mountains and rain forest.
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Trip Rating:
An amazing tour of various areas of the country from the pacific coast to the mountains and rain forest.
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Trip Rating:
Tour Manager, guides, a and bus driver were fantastic.
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Trip Rating:
Tour Manager, guides, a and bus driver were fantastic.
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Trip Rating:
Fabulous experience - our tour manager Ricardo was exceptional, the itinerary, food, accommodations all excellent (and I have traveled a good deal). Weather was great (I know, not guaranteed, but we were lucky). Monkeys, sloths, birds galore, dolphins, volcano, beaches, cloud forest, river trip — what’s not to love?!
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Trip Rating:
Fabulous experience - our tour manager Ricardo was exceptional, the itinerary, food, accommodations all excellent (and I have traveled a good deal). Weather was great (I know, not guaranteed, but we were lucky). Monkeys, sloths, birds galore, dolphins, volcano, beaches, cloud forest, river trip — what’s not to love?!
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Trip Rating:
Well run. Great tour guide and bus driver. Informative.
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Trip Rating:
Well run. Great tour guide and bus driver. Informative.
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Trip Rating:
We spent far too many hours on the bus. It was close to 4 out of 8 days spent on the bus. One one day in particular we spent over 2 hours on the bus traveling to a riverboat tour. The tour last 2 hours (we only went about a 3/4 of a mile up the river and then turned around) and then we were back on the bus. It took us 3 hours to get back to the motel due to traffic. One of our accommodations was poor. My room smelled of mildew. Luckily they moved me to another room. Our local tour coordinator (not Collette's tour manager JP, he was great; but rather the local woman who hosted this trip) was awful. She was unprepared, uninformed, and rude.
Thank you for sharing your experience of your tour to Costa Rica. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests. We appreciate you being a loyal traveler with us and hope to travel with you again soon.
Collette Support -
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Trip Rating:
We spent far too many hours on the bus. It was close to 4 out of 8 days spent on the bus. One one day in particular we spent over 2 hours on the bus traveling to a riverboat tour. The tour last 2 hours (we only went about a 3/4 of a mile up the river and then turned around) and then we were back on the bus. It took us 3 hours to get back to the motel due to traffic. One of our accommodations was poor. My room smelled of mildew. Luckily they moved me to another room. Our local tour coordinator (not Collette's tour manager JP, he was great; but rather the local woman who hosted this trip) was awful. She was unprepared, uninformed, and rude.
Thank you for sharing your experience of your tour to Costa Rica. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests. We appreciate you being a loyal traveler with us and hope to travel with you again soon.
Collette Support -
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Trip Rating:
Excellent trip schedules on time, luggage movement great, great guides with good knowledge of CR’s history
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Trip Rating:
Excellent trip schedules on time, luggage movement great, great guides with good knowledge of CR’s history
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Trip Rating:
The tour was just wonderful. Once in a lifetime for us.
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Trip Rating:
The tour was just wonderful. Once in a lifetime for us.
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Trip Rating:
good accommodation good tours good people
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Trip Rating:
good accommodation good tours good people
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Trip Rating:
Advertised excursions were not included.
Thank you for sharing your feedback. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests.
Collette Support -
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Trip Rating:
Advertised excursions were not included.
Thank you for sharing your feedback. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests.
Collette Support -
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Trip Rating:
The trip provided a good overview of the country. Our guide was especially informative and gave little details of information about the culture that was especially interesting.
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Trip Rating:
The trip provided a good overview of the country. Our guide was especially informative and gave little details of information about the culture that was especially interesting.
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Trip Rating:
We spent too much time traveling on the bus.
Thanks for sharing your experience of your tour to Costa Rica. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests.
Collette Support -
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Trip Rating:
We spent too much time traveling on the bus.
Thanks for sharing your experience of your tour to Costa Rica. We have passed along your feedback to members of our product team to review so they can improve the tour for future guests.
Collette Support -
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Trip Rating:
Perfect in every way! Don’t forget to rate the food - DELICIOUS! Plenty for a vegetarian. Loved everything about it!
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Trip Rating:
Perfect in every way! Don’t forget to rate the food - DELICIOUS! Plenty for a vegetarian. Loved everything about it!
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Trip Rating:
Costa Rica has been on our wish list for many years but we were reluctant to explore it on our own. The Collette tour was perfect for us. Seeing the Arenal Volcano up close on a clear day was definitely the high point of our trip. Fabian was a total professional and very knowledgeable about his beautiful country. We experienced no problems whatsoever and the tour exceeded our expectations.
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Trip Rating:
Costa Rica has been on our wish list for many years but we were reluctant to explore it on our own. The Collette tour was perfect for us. Seeing the Arenal Volcano up close on a clear day was definitely the high point of our trip. Fabian was a total professional and very knowledgeable about his beautiful country. We experienced no problems whatsoever and the tour exceeded our expectations.
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Trip Rating:
Great leader (Carlos), great planning and taking care of guests.
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Review on 05/13/2022
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Trip Rating:
Great leader (Carlos), great planning and taking care of guests.
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Trip Rating:
Our guide Guillermo Ayub was excellent. He provided us with lots of information and his English is so good we never had any trouble understanding him. The places we visited were very interesting. You might tell the Dolphin Excursion boat guide that he should have a ladder that can be dropped down into the water so people can climb back into the boat when they are snorkeling. A lot of us had to be pulled back up when just a ladder dropped down into the water would have made it so much less awkward. I have one issue regarding the extension. We did not realize that the extension would not be provided by Collette and that other non-Collette people would be picked up along the way. In the time of 'Covid', this was disconcerting. The extension guide was good, but for part of the trip, he switched back and forth so much between Spanish and English that it was difficult to follow the information that he was providing.
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Trip Rating:
Our guide Guillermo Ayub was excellent. He provided us with lots of information and his English is so good we never had any trouble understanding him. The places we visited were very interesting. You might tell the Dolphin Excursion boat guide that he should have a ladder that can be dropped down into the water so people can climb back into the boat when they are snorkeling. A lot of us had to be pulled back up when just a ladder dropped down into the water would have made it so much less awkward. I have one issue regarding the extension. We did not realize that the extension would not be provided by Collette and that other non-Collette people would be picked up along the way. In the time of 'Covid', this was disconcerting. The extension guide was good, but for part of the trip, he switched back and forth so much between Spanish and English that it was difficult to follow the information that he was providing.
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Trip Rating:
When minor took the flower apart put it in his mouth and had second pair of lips and sent a pic to everyone.
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Trip Rating:
When minor took the flower apart put it in his mouth and had second pair of lips and sent a pic to everyone.
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Trip Rating:
We had an awesome rate for a beautiful country. The accommodations were great for Costa Rica. The food was fine-- not great but fine. Our tour manager was great. My only negative is that our tour manager did not continue with our large group for our extension. That made it a little difficult and not as smooth as it should have been.
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Trip Rating:
We had an awesome rate for a beautiful country. The accommodations were great for Costa Rica. The food was fine-- not great but fine. Our tour manager was great. My only negative is that our tour manager did not continue with our large group for our extension. That made it a little difficult and not as smooth as it should have been.
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I loved the wonderful views
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Trip Rating:
I loved the wonderful views
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Trip Rating:
Well organized. Excellent driver and tour guides. Very interesting sites.
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Trip Rating:
Well organized. Excellent driver and tour guides. Very interesting sites.
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Our first tour guide Guillermo was amazing! He told us so much about the country, the culture, the animals, etc. He picked amazing places for us to visit and cared that we had a great time.
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Our first tour guide Guillermo was amazing! He told us so much about the country, the culture, the animals, etc. He picked amazing places for us to visit and cared that we had a great time.
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Trip Rating:
Our tour guide was excellent and we learned so much about the country, the people and its culture.
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Trip Rating:
To much bus time. Loved ziplining
Thank you for sharing your experience with us. We have forwarded your feedback to our product and tour manager teams. They will review it and use it to improve the tour for future guests.
Collette Support -
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Trip Rating:
Everything was handled perfectly. Can't think of one thing we were unhappy with. Loved the trip.
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Trip Rating:
Tour guide was great- able to keep everyone’s attention and give in-depth information from history to economics to anything anyone asked!
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Trip Rating:
I had a fantastic time! Went with a friend and we were happy to find that ALL our rooms had two big beds. Plenty of food choices so we did not have to worry about our allergies/food preferences. Our guide was knowledgeable about nature and spoke English well. I really felt safe with him. He cared about everyone. The scenery is breathtaking and the price was reasonable. Everyone should go!
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Our tour guide was amazing. He was a walking encyclopedia.
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My memorable experience was during the ZIPLining, there was an option to do the Tarzan swing, I stepped out of my box and did it. Also, on the river cruise, being able to see as many animals that we did.
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Terrific service and itinerary. Tour Guide Guillermo Arub was fantastic.
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Trip Rating:
Yes
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Trip Rating:
Tour Manager was superb. Nature hikes and zip lining were excellent. Hanging bridges and coffee plantation tour were also highlights.
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Everything was great, all our need were met.
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Trip Rating:
All our needs were met. Yes I would recommend to a friend and would go on another tour.
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Trip Rating:
Get to see Costa Rica countryside.
Thanks for sharing! We're glad you had a great time. We'd appreciate if you could share your experience on our Facebook page as well: Facebook.com/GoCollette/Reviews Feel free to share your photos and videos with your review. Our fans and guests would love to see your travel moments as well. We appreciate you and look forward to traveling with you again soon.
Collette Support -
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Every day was carefully planned for my enjoyment.
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Trip Rating:
Yes I would highly recommend Collette to everyone. From our limo to and from the airport, the fabulous hotels, the highly educated tour director made for a first class vacation.
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Trip Rating:
I loved and learned everyday of our tour. Each hotel was unique for the areas we visited. Each morning we received detailed information on where we were going and what we might see. When we were on our bus for many hours we stopped along the way at fascinating places. Our your director lectured us about the country, the people, the government, the education and medical situation. There wasn’t any question he couldn’t answer.
Thanks for sharing! We're glad you had a great time visiting Costa Rica. We'd appreciate if you could share your experience on our Facebook page as well: Facebook.com/GoCollette/Reviews We appreciate you and look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
The trip was thoroughly planned with all details being taken care of by the Collette staff. Everything that was promised was delivered. It was a great experience.
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Trip Rating:
The zip lining was absolutely stunning and a memory of a life time moment. The hotels were lovely, but very isolated. The food was ok, but nothing special. Still, I will book with Collette again. The trip was as promised:a beautiful tour of tropical Costa Rico!!
Thanks for sharing! We're glad you had a great time. We'd appreciate if you could share your experience, photos, and videos on our Facebook page as well: Facebook.com/GoCollette/Reviews We appreciate you and look forward to traveling with you again soon.
Collette Support -
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Trip Rating:
Excellent tour guide and driver
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Trip Rating:
Beachfront hotel was beautiful
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Great places, great staff great experiences
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Trip Rating:
Collette always delivers what I look for for each trip I take and manages to top the previous trip. They offer unique experiences, great guides, a wide variety of dining experiences and a chance to see and do stuff not available in my everyday life
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Trip Rating:
They always come through on each tour I have taken with them. This one I came with no expectations of seeing many of the creatures native to Costa Rica. Thanks to Ricardo, and our bus driver, saw creatures I never thought to see in their own environments. On the extention, Oliver and the boat driver also did their very best to show us creatures I thought I’d not encounter in the wild
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A win for Collette
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Trip Rating:
Superb guide for our trip. Destinations were well-selected. However, our trip was cut short due to my wife becoming ill. Collette assisted us extremely well in getting medical help and arranging our trip home.
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Trip Rating:
Same as I just told you **
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Great trip!!! Wonderful sights and cuisine!!!
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Trip Rating:
Efficient, courteous, knowledgeable, professional.
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Trip Rating:
Hanging bridges terrific!!! Loved plants and animals!!!
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was well organized. tour guides were very knowledgeable of the country and subject matter. they managed the large group and kept us informed of timetables and expectations.
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Trip Rating:
Highlight of the trip was the zip line and hanging bridges in the Tropical Cloud Forest
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Travel in Paradise
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Trip Rating:
The main tour guide was excellent. He was very knowledgeable in the plant, animal and economy of Costa Rica. The local guides were good. The key there is to get good English speaking guides.
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Trip Rating:
I had too high of expectations of plant and animal life. I expected a "jungle" outside San Jose. I expected more wild animals along the highway. I thought the boat ride on the Lake was hardly with the time. The zip slide was fun. The resort on the ocean was also a lot of fun.
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Costa Rica was a great country and our tour Manager was acceptional
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I would recommend Collette for my tours. We have been using them for over 10 years
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Trip Rating:
The experiences and info our tour manager gave us. Had a fun time
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Trip Rating:
Greivin was one of the best Tour Managers I have ever had. He was so considerate and so knowledgeable and he loves his country and is trying his best to protect the environment. Everyone on the tour just loved him.
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Trip Rating:
Everyone loved this tour. The country is beautiful and the people so nice. The hotels were very nice although not easily accessible, on hills. But the area was beautiful. The Cloud Forrest and Zip line were outstanding.
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The extension to Tortuguero National Park was the best part
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Trip Rating:
The Guides were great, but I would have like to have more time at the hanging bridges. I don't mind hiking fast but we didn't have any time to just enjoy being out in nature. Suggestion do Hanging bridges, Lunch then butterflies and humming birds People who want do zip line could do the hanging bridges with a different guide in the afternoon. The extension to Tortuguero National Park was the best part
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Trip Rating:
The extension to Tortuguero National Park was the best part
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Beautiful amazing one of the best trips ever !
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Trip Rating:
Great guide and driver. A lot to see and do. Hotels were amazing. Enough down time to appreciate the area.
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Trip Rating:
Zip lining was the best experience. I must say learning about the country and how they want to protect the environment is something I will not forget.
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A trip of a lifetime!
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Trip Rating:
Collette exceeded my expectations...incredible accommodations,great food,amazing tour guide,Ricardo Howell,our bus was very comfortable with an expert driver,Julio. And I was more impressed with Collette when I heard of their participation in reforestation in the rainforest! Also,Collette made our travel easier by including airfare & service to the airport & hotels. I will definitely travel again with Collette. Thank you so much😁
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Trip Rating:
Our tour guide was phenomenal! I learned so much about his country from his talks, He was very passionate,engaging,entertaining, I loved our walks thru the rainforest & jungle riverboat ride pointing out wildlife & flora & he found me a few sloths which was part of my mission! He was always available & accomadating.Ricardo is one exceptional employee that you should hang onto!
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Collette tours are always great!
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Trip Rating:
Very good communication Yes, I would recommend Collette and I would definitely use them again
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Trip Rating:
The tour covered the diverse regions of Costa Rica visiting both coasts. And zip lining was my favorite memory.
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Collette's Tour Managers are outstanding. We have done five tours with Collette and the Tour Managers have all been great.
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Trip Rating:
We where very pleased with the verity of of locations, sights ,and accommodations. We covered it all from beautiful Pacific Beaches to the mountains.
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A wonderful experience I’ll never forget
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Trip Rating:
Yes I had a wonderful two weeks
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Trip Rating:
Wonderful relaxing experience that I will never forget
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Excellent service from the moment I added the trip to our schedule, both from the office and from the tour manager.
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Trip Rating:
Wonderful Tour, excellent experience.
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I thought they where all fine.
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Trip Rating:
I really wished we could have seen a sloth. Either at a park or farm. Our last hotel was not very good at all. Would have liked to have the hot springs as part of the tour and never did have a guitarist serenade us as the brochure said.
Thank you for traveling with Collette on our Tropical Costa Rica tour. We're sorry to hear you experienced a few issues on tour. Your feedback will be reviewed by our Product Design Team so that the overall touring experience for our guests can be improved.
Collette Support -
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Trip Rating:
The best bus tour I've ever been. The bus driver was a very safe driver and our tour guide was the greatest, he was very informative and went. Out of his way to make sure each person was taken care of. He talked to each one of us individually , he made are group feel like we all knew each other before we did. It was like a big party of friends.
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Trip Rating:
The presentations of everything we did. Explanation of finding the animals and birds. The walks we all went on together.
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Excellent client service by Collette agents.
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Trip Rating:
Collette staff was great..they provided excellent client service. The agents who I had contact with in regards to my travel were very efficient, helpful, friendly, courteous & most importantly, patience.
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Trip Rating:
Great accommodations, restaurants & itinerary, especially the Monteverde Cloud Forest & Cano ***** guided riverboat trip.
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Beautiful Costa Rica
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Trip Rating:
Tour managers let items drop through the cracks. Tour guide and bus driver were absolutely excellent.
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Trip Rating:
It was a lovely country and a lovely tour, but the travel time and large group made it more of a hit-the-highlights trip than one of exploring and experiencing Costa Rica.
Thank you for traveling with Collette on our Tropical Costa Rica tour. Your feedback will be reviewed by our Tour Management Team so that the overall touring experience for our guests can be improved.
Collette Support -
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It was a beautiful country with awesome animals. The driver was the best.
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Trip Rating:
The driver was the best. He was able to spot animals while driving. The tour manager had a lot of knowledge and should be an ornithologist or botanical teacher. Most of the guests were interested in seeing a variety of animals, plants or scenery, but the tour manager’s focus was giving the Latin or botanical names. The country is beautiful and seeing the small towns and villages was great.
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Trip Rating:
Beautiful country and amazing animals
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steep terrain of some of the lodges was hard for some senior tourists.
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Trip Rating:
Tour guide and local guides were courteous, knowledgeable and friendly. Coach driver was skilled and also friendly. Instructions were clear. Luggage handling was efficient.
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Trip Rating:
Costa Rica is a beautiful country. We experienced a good variety of locations and learned much about the culture. I particularly enjoyed the river cruises and the wildlife we viewed during them. Enjoyed the monkeys in the trees at the Evergreen Lodge which was our accommodation for the extension.
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Trip Rating:
Great tour guide and competent bus driver. Doubletree Cariari: pizza place and market right next door. Nice hotel. Nammbu: property not on beach, too steep to be safe.Did see a great sunset from pool area. El Establo: property too spread out, cannot walk to eat-have to take shuttle van or tour bus. NO AC, heat, or vents in room. Bottom floor room temp in 60s, damp. Arenal: got spoiled here.Great view of volcano. Cano ***** boat trip: no toilet on 2 1/2 hour ride. Would not recommend this tour for persons using a cane or walker. Plane ride: Orlando to Miami to San Jose at 6:23AM---what are you thinking with seniors at this time. Miami customs on way back was a nightmare. Should get a non-stop flight. New longer bus was hard to get around in some places, especially on a 1-way bridge on a curve and on steep inclines. Thank goodness we had William as a driver. Need shorter buses to be safe. Saw great scenery overall. Good experience of Costa Rica.
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Trip Rating:
See above
Thank you for traveling with Collette on our Tropical Costa Rica tour. We're very sorry to hear you experienced issues on tour. Your feedback will be reviewed by our internal department managers so that the overall touring experience can be improved.
Collette Support -
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Trip Rating:
The tour director was first rate. I would have like more emphasis on the wildlife of Costa Rica.
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Trip Rating:
You need to vet your clients so that those who cannot walk unassisted should not be allowed on trips with lots of walking and climbing. It isn't fair to those who are able-bodied to be slowed down by those who shouldn't be on a medium active or active tour.
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Trip was invigorating, beautiful lush greenery and wonderful wildlife.
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Trip Rating:
Yes, I would recommend Collette and we have done several trips with them over the years. Planning some trips with Collette in 2020.
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Trip Rating:
Our memorable day trip was to the cloud forest.
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It was terrible. I will never go with Collette again.
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Trip Rating:
The guide was very knowledgeable. The driver was excellent.
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Trip Rating:
Cloud Forest...such an experience traveling was a *****
Thank you for traveling with Collette on our Tropical Costa Rica tour. We're happy to hear you enjoyed your tour.
Collette Support -
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It was the worse trip I’ve ever been on.
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Trip Rating:
Plan better trips with better accommodations.
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Trip Rating:
The hotels were horrible and poorly located for senior citizens with disabilities
Thank you for contacting us again regarding your Tropical Costa Rica tour. We're sorry to hear you had a disappointing tour with us. Your feedback will be reviewed by our internal department managers so that the overall touring experience for our guests can be improved.
Collette Support -
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amazing experience.
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Trip Rating:
Our tour manager was amazing!! very personable, informative, and concerned re our wellbeing at all times . he made sure we had a very positive experience. thanks again Greivin? (sp). our bus driver was the best, manrique you are awesome, and julio also. thanks for a fun, safe trip.
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Trip Rating:
the rainforest!!!! it was all I thought it would be. the accommodations were very good,but the doubletree restaurant was outrageously expensive. as we got in late after dinner, not impressed with them shutting down dining room at ten. they need to remember that people travelling that far may be subject to time change. just f.y.i. Food was very good overall. I am still eating beans and rice lol.
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Yes I would do this again but...
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Trip Rating:
Excellent-Very well organized. But I suggest offering more free time for travelers to enjoy on their own - beautiful properties but no time to enjoy.
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Trip Rating:
See earlier comment
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Life-changing Experience
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Trip Rating:
This trip to Costa Rica was our first non-business international travel. Because it was such a great experience we are planning on many more tours with Collette now that we are retired. The locations visited, hotel accommodations and services, and pacing of the tour activities were all excellent. But really stellar was the knowledge of the tour managers and bus drivers, and the passion and love they have for their country. It was a life-changing experience.
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Trip Rating:
Agaiin -- This trip to Costa Rica was our first non-business international travel. Because it was such a great experience we are planning on many more tours with Collette now that we are retired. The locations visited, hotel accommodations and services, and pacing of the tour activities were all excellent. But really stellar was the knowledge of the tour managers and bus drivers, and the passion and love they have for their country. It was a life-changing experience.
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lovely experience
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you always have the best guides and wonderful story tellers the best bus drivers and excellent hospitality.
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very nice people to tour with and the intriguing history lessons
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I would recommend Collette to anybody who travels. Collete provided a high-quality personal experience. Our two tour managers, Oliver Acosta (at Evergreen Lodge) and Juan Pablo Saborio, were fantastic!
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The jungle safari boat tours.
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I was charged for checked bag. It was supposed to be included in the fare.
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The tour guide was extremely knowledgeable about everything. He made every dat so interesting and exciting.
Thank you for traveling with Collette on our Tropical Costa Rica tour. We're sorry to hear you were charged for your checked bag. We would recommend contacting the airline directly as they will be able to review any possible reimbursement for your luggage fee.
Collette Support -
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The guide and opportunity for adventure were perfect. You have a real gem in Juan Pablo in Cost Rica. The best tour guide I have ever experienced.
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The passion Juan Pablo shared prior to each excursion kept me interested and anxiously awaiting each and every stop. However on the down side, it is very difficult to get information from Collette prior to the tour, specific questions answered etc. As a senior and traveling abroad, it would have been nice to have communication prior to the trip.
Thank you for traveling with Collette on our Tropical Costa Rica tour. We're sorry to hear about the issues you encountered prior to traveling. Your feedback will be reviewed by our Groups department so that we can improve upon our pre-tour communication methods.
Collette Support -
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OUTSTANDING tour guide, bus driver and wonderful places to stay!!! I would highly recommend this tour to everyone!! I will usr them again.
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Beautiful country!!
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Excellent service on everything. The tour guide Juan Pablo was exceptional. He made the trip worthwhile.
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The hanging bridges was my very favorite part.
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The tour manager took great care of us. Definitely would consider again.
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Trip Rating:
We had a very caring and knowledgeable tour manager. He was really great, and knew the country very well. He made presentations during our bus rides. He provided a printed itinerary for each day. The accommodations and meals were excellent. The transportation to and from home and airport was especially nice. I would definitely consider this company again.
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Trip Rating:
My favorite aspect of this tour was the terrain and plant life of the country. We were here a few years ago wanted the experience again. The tour of the coffee factory was a nice addition. Quite educational, as was the river trip.
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Absoutley amazing and can't wait to travel with you guys again
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The tour was amazing as we saw a lot of the country and my favorite part was planting a tree to help connect the cloud forest to the rain forest. As an abroist it brought great join to me and I can't wait to come back in a few years and check on the tree!
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Toured europe, middle east and guatamala but none better than Ricardo Howel
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Tour guide Ricardo Howell was very good as he showed us his country. Bus driver Andreas was very safe and helpful at all times
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All travel within Costa Rica was memorable as I saw the pacific ocean for the first time ever in Puerto Carillo
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Costa Rica 2019. Undisclosed fees and canceled pick up.
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Trip Rating:
Canceled pick up which meant paying for parking at the airport for 9 days. Collette promised a refund of $50 for the inconvenience but never processed the refund. All inclusive did not include checked bag fees of over $60. However, the tour guide was very knowledgeable and friendly as was the tour bus driver. I can not say enough good things about these two people. All excursions were on time and meals were planned at nice places. Hotels were lacking in basic toiletries and wash clothes so prepare accordingly. A little too much time riding in the bus and not enough time enjoying the activities.
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Lots of time spent on the bus.
Thank you for traveling with Collette on our Tropical Costa Rica tour. Our records indicate your group declined the hometown pickup service. Each guest received a $50 per person discount which was deducted from the amount due on your final payment. Your feedback will be reviewed by the Product Design Team so that the overall touring experience for our guests can be improved.
Collette Support -
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Trip Rating:
Excellent service and Great fun tour guide and bus driver
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The tour of the river boat ride was great and the coffee plantation
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Wonderful trip & Experiences.
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Great trip, enjoyable tour & activities, excellent hotels & all transportation arrangements. Tour Guide (nickname Meamo ?) was outstanding with excellent commentary & wildlife discoveries, really appreciated his control of agenda/schedule & tour group discipline - no delays or waiting !
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All travel & hotel arrangements very good, activities and tour site results wonderful. Montrealer Verte outstanding.
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Great organization, site selection and time at each site
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Tour Director was outstanding in knowledge of the area, accommodating special needs, and in professionalism. Driver was also excellent in skills and friendliness. They made a great team
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Good teamwork and both Director and Driver were very professional and helpful. Director had great knowledge of all the wildlife and the Country itself.
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Great knowledge and teamwork
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Tour Director was outstanding in knowledge of the area, accommodating special needs, and in professionalism. Driver was also excellent in skills and friendliness. They made a great team
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Great selections of sites to visit and the right length of time at each
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Interesting itinerary, great and knowledgeable tour guide, everything went as planned and in a timely manner, bus driver skills were awesome. This was my first experience with this type of trip and I would highly recommend your services to others and I look forward to taking another trip with you.
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Trip Rating:
Itinerary provided a variety of experiences (coffee plantation, beach and relaxation day, trip to Cloud Forest, shopping, boat trips, top shelf accommodations in all locations). Zip line Canopy Adventure Tour at Monteverde Cloud Forest was, by far, the most memorable experience of the trip.
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Collette Tour to Costa Rica
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Trip Rating:
Colette Service was very good. Patti our Collette agent was wonderful in booking our arrangements. Having car service to and from the airport was a blessing. Nothing like sitting back and relaxing upon the return from your vacation. The detail booklet on our itinerary allows us to have all our information at our finger tips. Their app also has all your tour Information, so you can keep track of your itinerary and any updates or changes that come up.
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The tour guide was very knowledgeable on the history of Costa Rica and shared it with us. All of the accommodations were very nice and clean. Best part of the tour was the hanging Bridges and zip lining over the canopies of the rainforest. Also enjoyed visiting the butterfly house learning about the unique butterflies in the area and visiting the hummingbird area, having the hummingbirds land on your hands at the feeders. What I didn't like was too much time on the bus getting from one location to the next.
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Provided excellent service.
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The zip line, humming birds and butterfly house where the highlites of the trip.
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Awesome!
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Best guides, bus driver, various areas of Costa Rica were awesome. Hotels amazing.
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Beautiful country. Loved nature. Everything went very smoothly.
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well organised, good selection of locations and sights.
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I liked their selection of locations and sights we visited. The tour manager was knowledgeable, professional and spoke clearly. Since this was my first experience of a tour it was good to feel secure. It was nice to be taken care of, in the details, such as being picked up from my home. The hotels were clean and comfortable.
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Difficult choice. I enjoyed seeing the wildlife.
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Excellent guide and accommodation. Pace was good and needs of participants always considered. We would travel with Collette again.
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We were encouraged by our tour guide to do the zip lining. Well worth the experience!
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Fun, family like surroundings, very educational and beauiful.
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GREAT!!!!!
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The tour was excellent , except for the bus ride and the boat ride to the island. The life jackets were not the best/milled due.
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Provided convenient transport round trip between home & airport as well as @ destination. Excellent, well-informed & considerate, sensitive naturalist guide who carried out a teaching- learning & enjoyable experience throughout the tour. Learned a great deal & saw critters I would not have without the knowing experience & preparation of the guide & his directions to boat & coach drivers.
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Selected because of the diversity of environs offered on this tour - from city to beach to mountains, forests, lakes & rivers - all expectations fully met. Felt like I saw the diversity of what CR has to offer & very pleasantly surprised by the incredible beauty & uniqueness of the natural environs & the country’s success in reforestation to support native & migratory species.
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Fantastic tour and guide.
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Well organized, executed and enjoyable! Ricardo is an excellent tour guide and went beyond any expectation s
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Wonderful experience! Great tour guide, as usual with Colette!
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collette has a well organized tours, good tour guides
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a couple of the hotels were our favorites
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This was a very fun trip! The guide (Fabian) was knowledgeable and approachable. There was a lot of time on the bus, which it would have been nice to know ahead of time just how much time we'd be spending there.
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The trip on the river was the best! That's where we saw a bunch of the wildlife from this trip. Loved it!
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No glitches with any arrangements.Yes, I would use them again or recommend them to others.
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Seeing a variety of landscapes. Seeing a sloth and quetzal. The accommodations.
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This is our 4th Collette trip and we look forward to many more.
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Collette takes care of all the details. The guides are great and the Jungle extension in Costa Rica was wonderful.
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Costa Rica is beautiful and so are the people. We visited Beaches and Jungles and were well aware of the pride taken in the country and its people. The air is clear and the forests full of life. The tour guide was especially expressive of the forest environment and the protection it deserves.
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excellent
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From the day we arrived to the day we left was a time worth remembering. The tour manager Ricardo was as good as it gets, prompt, witty, and well versed on the whole country
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we got to see all the different levels of the country from the cloud forest to the jungle
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Great trip - Did the zip line I have been wanting to do for a long time
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The trip went well. I thought there was enough activities for each day. And we had a couple of free days. The hotels were nice and the food was really good.
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Favorite part of the trip was the Zip Line, it was great!!
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Awesome
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An awesome trip—our tour guide was really the highlight with his knowledge and organizational skills! Beautiful country plus a great group on our tour. We saw so much of the culture, nature, and landscape of Costa Rica—lots to enjoy and wonderful memories!
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Best guided trip ever with being at Arenal Volcano & beautiful hotel nearby with the invigorating hot springs!
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I have struggled with this trip since I got home. First Fabian is a very good tour manager and really knows his stuff. Also Raul our driver from Transnunez is an excellent driver, felt we were in good hands with both of them. Why Collette deals with Air Canada is a completely different issue. flight AC 1806 was late leaving YYZ and that puts us at the Doubletree Cariari hotel at 1.30 am We have travelled from YYC at 6.30 am. Now Fabian want's luggage out at 6am. I checked Flightaware for the on time performance and found it at 58%, I should have checked before signing up for trip. So you're tired and you start running from now on. Most of the folks are 35-70 years and being from Winter in Canada would like a few days break at the beach or pool. I would make an alternate tour option with extra start day at Doubletree, (2) then extra day at Guanacaste beaches (3 days). Also put extra day at Arenal Springs Resort (3 days). The other big surprise is the amount of time on bus. I'm used to our roads multi lane and paved and had no idea how rough and winding they are. No one mentioned the route and i'm amazed more people didn't have travel issues. The places we went to are gorgeous, meals we ok as we are a tour group. Met a lot of good people along the way and the comradery was excellent, good friends. WE also did the Jungle Adventure tour extension and enjoyed it. Again you get a free bouncy bus massage and spend a lot of time on a bus. 3 days and 2 nights is really 1.5 days and the rest is travel. You really need to make that clear.. I would go back to Costa Rica and get travel agent to plan it out at a more leisurely pace. Oh guess what.. Got to SJO airport around 6.30 am, made it to Toronto (YYZ) and waited till 9.05 pm to board AC 149 as it was delayed.. Made it to Calgary (YYC) for 12.30 am. Sound familiar, I need another holiday and I don't see Collette in the immediate future. Thanks for your time.
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Trip Rating:
Enjoyed the Beach, Zip line and walking the bridges. the plantation and National Theatre are worth seeing. The Volcano and river cruise were nice to see. I just felt rushed from start to finish and that' my thoughts.
From our Canadian office: We are very sorry for your experience with Air Canada and that you found the pacing of the tour too rushed. Your feedback will be reviewed by the Air department and the Product Design Team in order to enhance the overall touring experience for our guests.
Collette Support -
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the busses were in top shape, the hotels were #1, the guide was great
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hotels were prime...the guide did everything possible to show his country...the weather was fantastic
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I was hoping to see more wild life, we saw a quetzal, and a few monkeys...a JAYCO beach we did not visit and I saw pictures of white faced monkeys there from someone else on the plane back home
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Classy Fun
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I believe that we had the best accommodations, food, tours and schedule. Everyone was kind and understanding with a nice sense of humor, too.
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I believe that we had the best accommodations, food, tours and schedule. Everyone was kind and understanding with a nice sense of humor, too. We saw and did so many new and interesting things that easily all became favorites.
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Beautiful scenery and people!
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Great experience all around. A bit fast paced so wear good comfy shoes for whatever the occasion.
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Fabian our tour guide was awesome. Felt well prepared and safe. Made sure we had a good experience.
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Great tour if you like plane and bus
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Provided only vague information about the trip in general and had I known the true itinerary, would not have signed up.Tour guides and bus driver were excellent hosts and took great care of us. Too much travel time. Schedule far too rushed to enjoy.
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The bus driver Raul is a wonderful person and was the greatest bus driver on the planet I've ever witnessed. Outstanding skill. Amazing.😌❤❤
From our Canadian office: Thank you so much for your positive comments about both Collette’s guide and driver. We are very sorry you found the tour too rushed. We will share your feedback with the Product Design Team in order to improve the overall touring experience for our guests.
Collette Support -
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The arrival and departure times were not ideal. Our guide was excellent
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More strenuous than expected
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Everything about the tour was excellent, beginning with the superlative tour manager, Ricardo Howell. My wife and I have taken six Collette tours. All had excellent tour managers, but Ricardo was the best ever.
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There are too many great memories to single one our as the best. The nature walk with Ricardo, when he spotted quetzels and zoomed in on them with his telescope, was fantastic. So were the ziplining and hanging bridges hike. So were Ricardo's interesting commentary on the history, culture and economy of Costa Rica. So were the amazing accommodations. So were the boat rides on Lake Arenal and the Arenal River, with visits by troops of monkeys, iguanas and even a caiman.
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A printed copy of the day's agenda would have been very helpful. There was some confusion about times, etc. It would also have been nice to have the locations we visited in print since our guide often spoke very fast and we did not catch the names of towns, etc.
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Tour guide spoke fast and we needed to ask her to repeat herself. She was not clear on some of the small details like time and location to meet.
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Our trip to Costa Rica was great only complaint was the bus was to cold My wife needed to dress warm for the bus but then not comfortable while touring
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Arenal Resort and Spa was just beautiful
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VERY Disappointing!!!
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We were on a trip to Costa Rica for our 25th Anny - the first two days were a NIGHTMARE - went to Panama????? and spent the night - no tour guide with us - and we were thankful one of the guests on the trip with us spoke Spanish - caught up with the group on the second night at 8pm after a 4 hr minibus ride from HELL!!! Then when we returned - the experience with the insurance group - Tripmate - was also AWEFUL, rude, unprofessional, hours on hold - in other words they tried their best to get us to give up - we finally got a small refund - not near what 2 days lost on a trip for 2 people should have been reimbursed!! Sorry to say - will never take another Collette trip again - VERY disappointing.
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Missed the first two days - what can I say about that - my blood pressure is still high just remembering the experience.
Thank you for traveling with Collette to Costa Rica. We're very sorry to hear about the issues you experienced with the airlines and our travel insurance. Your feedback will be reviewed to improve the overall touring experience for our guests.
Collette Support -
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Beautiful!
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Excellent Tour Manager! Very good lodging.
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We saw a lot of the country.
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Costa Rica seen as the beautiful country it is and all it has to offer.
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Trip was well planned from start to finish. Accommodations were very good. The tour guide we had was excellent - he made the trip very memorable. The bus driver was fantastic - he took us safely each day and did it with a smile and the patience he showed was greatly appreciated. The experience was very rewarding.
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What was included in the tour and the excellent guide we had. Also the expert bus driver.
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everyone at collette (the RI office) was nice and helpful. The Michigan connection, (St. Johns) not as much. In the end the trip went off and I had a wonderful time. I loved Costa Rica and the tour manager was very organized, the bus driver was great. good overall experience.
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my only complaint, and its not so bad but, the food could have been a lot better. I would call it ordinary at best. when you pay several thousand dollars for a trip you expect the food to be better than what was offered. it was filling but not that great.
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Pure Vida!🤗
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Our guide Guierrmo was the greatest! He knew a great deal about the wildlife and was somehow able to keep us all entertained and together so we were earlier than most of the groups. This gave us a great advantage when trying to spot wildlife in the trees and brush along side of the river. Our bus driver Manrike (sp) kept the bus immaculate....and had a very pleasant disposition too. I had a great time and the weather was great as well!
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I explained above. See above narrative.
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Everything was perfect we will definitely use them again and have already told our friends about our experiences
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For us it was one of the most perfect vacations
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They kept us aware of any changes
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For me, the bus rides could have been a bit shorter, the pace could have been a bit quicker
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Next time add the Monteverde Orchid Garden as an add-on!
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We had a wonderful trip (my husband, David is adding his feedback to mine). The guides, drivers, and accommodations were great! We would have appreciated more info on the details of bathrooming at a couple places, especially since many on our tour became ill along the way (don't flush the toilet paper?). And if it weren't for Diane at Superior Travel, we would have paid $300 for a non-existent add-on.
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We loved the "Hanging Bridge" walk, which was included in the cost.
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Knowledgeable tour manager and good driver
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Saw a lot of animals and birds
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We were very well looked after. Our guide was polite, knowledgeable, courteous, and very personable. The trip was very well organized and a great variety of things to see. My only complaint was with the flight bookings. All the flights were late, and the service was not good.
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There were several highlights on the trip. The cruise on the river, the topiary gardens, the jungle trip was amazing.
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Service was great. The guide Ricardo was wonderful. The flight from Calgary was very long and with the delays we arrived about 3am instead of 8:30 Lack of sleep that day made the first tour day difficult for my 84 years. Hotels were exceptional, the bus comfortable and the food was great.
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Guide very knowledgeable I learned so much once we got the first day over and could go to bed early.
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Disappointed in group air arrangements preventing seat selection.
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Good hotels, excellent guide. Cano ***** riverboat trip was a highlight. Only negative was after a long day and late night arrival to start the trip, we were up early and on the road for a long day of travelling to get to Tamarindo. You need to add a day at the start in the lovely property in SAN José to enjoy the pool, and possibly some down time on the pedestrian street to get rested up for the trip.
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The hotels were all excellent.The tour guide was very knowledgeable .
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Yes I would recommend Collette .
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There are so many memorable experiences but I have to say zip lining was just breath taking!
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Terrific, wonderful. All of the scenery, animals and our guide was great!
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Yes, I would definitely recommend them. Everything was a 5 star trip. Thanks for a job well done.
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All of the aminals and palm trees.
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Great itinerary - knowledgeable tour managers - first class hotels
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I traveled as part of a group from our local senior center. I appreciated the personal service extended by our Collette representative during various presentations and the trip review prior to travel. I also had an opportunity to speak with a customer service agent via phone, and he was very helpful.
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Our tour manager, Guillermo Ayub, and our driver, Manrique, were fantastic guides. A memorable experience was their stopping the bus at a roadside fruit stand to purchase some local fruit for all of us to try - an unexpected and memorable delight!
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Fantastic trip!
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We stayed in nice-clean hotels! Great food! Excellent tour guide!
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It was a most enjoyable experience! Highly recommend the cloud Forrest zip line!
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A Cut Above the Rest
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This was our 1st Collette tour. Compared to other tour companies we used, I thought Collette provided better hotels, hotel locations, and # of included meals. We had probably the best tour director of all of our previous trips.
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One of the most organized, informative & effective tour directors we ever had made this a memorable trip. Lots of information provided, and every day was on track. Exactly what I expected of a planned tour. Only issue was amount of driving time required to cover the country. However, we had an excellent driver that I thought went above and beyond what was expected.
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The guide who was assigned to our tour was excellent. The registration form was a bit confusing and I would have appreciated further information prior to the tour.
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It is impossible to choose one experience. Every day was amazing and I would go to bed thinking," This was the best day ever!"
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Our excellent tour guide Ricardo made the very lengthy bus rides tolerable.
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Yes, we have travelled 3 times with Collette.
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This was a Good tour. We spent too much time on the bus and too many very early ( 4 am / 5 am and 6 am ) starts resulting in packing up bags, moving hotels and very little down time. I think this tour needs to either cover less territory or be made longer. I enjoyed seeing so much of an interesting country and really enjoyed our tour guide Ricardo. He made the trip so educational and I nteresting for all of us because of his wholistic knowledge of the country. Colette is lucky to have him working with you.
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Very disappointed especially considering the price that we paid.
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There were too many long bus rides. The only saving grace was our tour leader Ricardo who had a wealth of knowledge and shared that wealth of knowledge with us on our long trips. We did not get to see very many animals up close and that was a disappointment. Overall, for the price that we paid the tour was not up to my expectations.
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Too many long bus rides. Did not see many animals up close. Our tour guide to Ricardo was excellent and provided good commentary on our long bus ride. This tour was overpriced for what we saw and did.
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Thank you Collette for coordinating this trip, making it so memorable!
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Our guide, Ricardo Howell, brought my trip to Costa Rica - ALIVE! He loves his country and it showed! There was not a question from the group ( 24 - 26 people ) that Ricardo could not answer. He is a natural leader. Not to gush too much, Ricardo demonstrated intelligence and was well-organized, thoughtful and professional. He knows how to manage a large group! I will never forget this trip, it was made most memorable because of Ricardo. Manrique was our bus driver, the perfect partner, working with Ricardo. He was an accomplished driver, so personable and thoughtful. One night, he brought our attention to the beautiful sunset, just before a talk on planting trees was about to take place. ( Congratulations to Collette for their wonderful Foundation supporting the planting of trees. )
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Ricardo is very fair-minded. He instituted a rotational practice where everyone had a chance at different seating and vantage points on the bus. It would have been helpful if a rotational policy could be established when a group eats together at the meal times Collette includes in the trip plan. This "inclusivity" would mean that no one on the trip is excluded from dining tables because they have been "saved" by a group of certain people. This happened many times on our trip, so people could not get to know everyone.
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very memorable
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Wonderful itinerary. superb experiences, absolutely top guide, well organized. delightful accommodations
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Tortuguero Jungle Adventure. A few of us ventured out in the dark to view the night sky. Also an early morning nature walk was a delight. I'll never forget the Monteverde Cloud Forest experience walking the hanging bridges tour
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By having Ricardo Howell as our guide we learned so much. He was very knowledgeable, helpful, considerate and professional, and well-organized. I appreciated our trip because it showed us a cross-section of northern Costa Rica, its climate and topography, and a variety of locations and experiences. The hotels we stayed in were top notch, well appointed and comfortable, allowing us to experience the locale as well. Meals were very good. I would also like to commend our bus driver for the first part of our trip. Manrique was excellent, caring and a pleasure to travel with. Ricardo on the bus created a rotational seating arrangement that changed daily allowing everyone the opportunity to experience the ride and views from multiple vantage points in the bus. There was only one major concern I have. I would also like to suggest that this rotational practice continue to be used at the "included" meal times, so that cliques can be avoided, people get to know everyone on the trip and so that no one feels left out or marginalized. Aside from that it was a most memorable trip .
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I already wrote my concern in the previous "Tell us what you thought of their service". However, I was particularly pleased and proud of how I felt when we were at Monteverde Cloud Forest and especially when we were in the Children's Forest. For it was in that forest I was taken beck to my Art classes that I taught in the 1980's and when the students and I raised money, donating it through the WWF to help save acres of the Cloud and Rain Forest in Costa Rica. It was a wonderful connection! Barry Marks
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See above
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I thought the airline connections could have been more direct. No entertainment on New Year's Eve was a disappointment plus the dinner was served an hour after ordering!
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Paid for hanging bridges which should have been included. Rec'd refund AFTER my return home
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Knowledgeable guide, excellent driver, hotels were most 4 star of 5. Tamarindo could use some management training; staff tried hard. Don't go there on New Years Eve again!
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For me, it would be watching the driver Manrique maneuver that BIG bus thru some awful tight spots without a scratch! Would like to see more opportunities for local cuisine.
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Communication of trip information was readily available on line and through our hosts. Every aspect of travel was supported with checklists, travel tips and evaluations by other guests.
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The tour was well organized. There was a variety of activities and experiences to suit the interest of most travellers. My favourite memories revolved around any activities that promoted wildlife spotting and the natural environment. I loved watching and listening to exotic birds. My only experience with a toucan has been on a cereal box. Colette travel changed this mindset for me. Walking on the top of the canopy of the rainforest was an incredible memory.
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Great Trip
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Excellent trip, good pace, good food, great hotels, nice experiences.
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Zip Line, strenuous, but do able. River Tour, seeing the monkeys & lizards, Coffee Plantation, Beautiful flowers, views, everything.
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I was very impressed with our tour guide Juan Pablo. He was very knowledgable and very friendly. The tour was well organized and unfortunate flight delays were handled by the home office quite well.
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Lots of fun. Well organized and what a beautiful country.
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It was a very enjoyable experience!
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It was an excellent service, very knowledgeable guide.
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I loved Arenal Volcano area.
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Loved it!
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The entire tour plus the "Jungle Extension" was amazing! Loved every minute of it (even when it was raining in the rain forest)! A big thank you to Ricardo for being such a great Tour Manager.
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The only downside is there were some group members who should have looked closer at this being rated a #3 for the activity level. Because they were not in as good of shape as some of the others, they did slow the pace down of the walking and hiking that was included. That was frustrating for those of us who did want to go at a snail's pace.
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excellent
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fabulous , great job kksokowdqooowsq
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The service was extraordinary, thanks in large part to our tour guide, Ricardo Howell: He took care of *everything* logistical, had a wealth of knowledge of all things Costa Rican, was funny and kept us all laughing, and is a genuinely nice guy. In addition to the beauty of Costa Rica, he made the trip really fun!
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Costa Rica: The beauty and biodiversity is stunning, the people are extremely friendly and well-educated, and the government abolished its military so we could support all of this. What’s not to love!
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Be prepared to hike.
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This tour required a little more hiking than I anticipated.
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Trip Rating:
Very good value.for the tour.
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We have always been treated with professionalism and courtesy in our many trips with Collette. All questions were answered promptly and all information was easily understood.
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Monteverde Rain Forest on the zip line and walking the hanging bridges. This is a bit strenuous, a lot of walking/hiking, but truly worth the effort and experience.
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attention to details
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the group was fun and accommodations were clean
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Fantastic and thorough experience
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Our tour manager was fantastic! I was just expecting a trip to a beautiful country. Juanca was so knowledgeable that I felt like I had taken a college course at the same time. I feel like I now have an understanding of Costa Rica, the people, the ecosystems, the history. Surpassed all of my expectations!
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Everything at Selvatura Adventure Park was incredible...the Hanging Bridges, Zipling, the Butterfly Garden...well worth the additional expense to experience everything.
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Use Collette for all the tours they use. I highly recommend them.
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The Tour Manager Ricardo Howell was excellent. He was very knowledgeable. The hotels used by Collette were excellent. The tour was very nicely paced. This was my 7th tour with Collette and I highly recommend Collette.
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Excellent Tour Director, Very nicely paced tour.
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Not top shelf!
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We had to wait over 2 hours upon arrival at the airport for other people arriving on different flights before being transported to our hotel which was unacceptable
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The tour guide was very good. Some of the hotels used were poorly located
Thank you for your response. A member of the Guest Relations Team will reach out to you.
Collette Support -
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Loved our Costa Rican Vacation
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Trip Rating:
Well organized. Tour director and bus driver were both exceptional. Accommodations were upscale and perfect for the tour. Food was very good, and we felt Collette treated us well.
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The birds and wildlife, Pacific ocean, Hanging bridges and zipline, hot springs and seeing Arenal volcano
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Great trip, but be cautious about the extension to Tortuguero.
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Trip Rating:
The tour guide, Ricardo Howell, was fabulous. He was very organized and knowledgeable. The extension to Tortuguero was a little iffy. It is very spartan. We knew there was no A/C. There also is no TV and we were not told that we couldn’t drink the water until the second day. When we turned the tap on, it was brown. Couldn’t even take a shower. The green turtle research station is a joke. Nothing but a shack where they show a 20 minute video for $2 each.
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Trip Rating:
We were not impressed with the three day extension to Tortuguero. It was very rough. The rooms only have screens on the windows - no glass. We didn’t see any more wildlife than what we saw in Arsenal. The guides here are very laid back. No written schedule. The food was very good though. It rained for a solid 24 hours, so no pool and not able to do much walking through the rain forest.
Thank you for your feedback. A member of the Guest Relations Team will be reaching out to discuss your comments.
Collette Support -
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Trip Rating:
When I arrived at the San Jose airport, I went to the baggage claim as instructed. It took awhile to find the Transnunez staff. It seemed they are not allowed inside baggage claim. I finally was directed to go outside to the curb. I was told the early check-in at the Doubletree Cariari hotel would be $120. At check-in it was only $25. I realize the number of tours you manage is large. The staff on the phone was very polite, but was not able to give some details. I was worried about the length of the 2 boat rides and access to bathrooms. After a week I received a response that they were 2+ hours each. It turns out it was only 1 and 1+ hours. The Paradise Hotel was very strange. I didn't care for the bathrooms. There was no internet in the rooms. Jonas made the tour! He is an exceptional guide and ambassador for your company. We were in the bus alot. He was so informative and entertaining. He always kept us informed of the activities of the day and always planned many bathroom breaks. He is very special!! He gave us history, geography, economics and many antidotes about Costa Rica. Jason our driver was also exceptional. We were in awe of his driving skill. He maneuvered so many roads, curves and bridges that seemed impossible. Costa Rica is an amazing country. They protect tall the wildlife and all of their land. Other countries should learn from them. Overall it was a beautiful trip. Thank you, Laura Dreon
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Trip Rating:
The hanging bridges and the Zipline were amazing! The Cano ***** river and the Arenal Lake boat rides were filled with wildlife.
Thank you for traveling with Collette to Costa Rica. We are thankful for your feedback as it allows us the opportunity to identify problems and strive to make the necessary corrections. Your comments and kind words have been passed along to our Product Development, Tour Management and Transportation teams.
Collette Support -
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Great trip!!
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Trip Rating:
This trip was great, due to the excellent tour manager we had. He was above and beyond . We recommend him. The only negative fact was the stay at Esplendor Tamarindo. For it being a Wyndham property, we had no hot water during the 2 days we stayed there.
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Trip Rating:
Overall excellence of the tour manager and driver.
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Too much packed into 9 days.
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Trip Rating:
It was my first tour and I discovered I physically can't tolerate that kind of a tour. I cannot tolerate sitting on a bus 5 to 8 hours every other day with lengthy trips in between. The only day I really enjoyed in full was the day off in Guanacasta. I loved the boat trips on Lake Arenal and up the river trips in Arenal and to Torquera. Because of back pain I also can't tolerate standing in one place listening to someone. Walking is fine. I had great fun on the zip line but then stupidly did the tarzan swing and injured myself pretty badly - I am still in a lot of pain over two weeks later. (not your fault of course. My stupidity) Your tour guide and driver were wonderful, the hotels were great (I would have liked to stay in them longer and enjoyed them.) Never even saw the pool in one of the places. There was too much packed into 9 days with no choice really as most of the stuff was while on the road so you either sat in the bus or went to the tour. It would have been nice to cut out Monteverde and stayed in Arenal longer. (with optional day trips). I was so exhausted by the time I got home I slept for 4 days (and nights).
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Trip Rating:
also, I lost my phone and when I got home I discovered my camera was broken and I had no photos after Guanacosta. One of the members of the tour has volunteered to load her photos onto a flash drive I am going to send her. Great group of people - lots of fun.
Hello, thank you for sharing this feedback with us about the tour. We have passed this along to members of our Product Development team for review. \n
Collette Support
\n We appreciate you and value your insight as it helps us to improve our tours for future guests. We look forward to traveling with you again soon. -
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Great experience
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Kept me informed
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Wonderfully diverse set of experiences--beac, forests, volcanoes. Very knowledgeable and helpful tour manager
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The guide was excellent but 37 people is way too many for a quality trip.
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Trip Rating:
Number in party and time in coach. While accommodations were good some were not within walking distance to anything
Dear Mr. Reed,\n
Collette Support
\nThank you for traveling with Collette to Costa Rica. We welcome your valuable feedback and observations. Your comments have been shared with our Product Development Manager for Central America who will take into consideration improvements for future tours. We look forward to having you again as our guest. -
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Very interesting informative tour of Costa Rica
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Trip Rating:
Excellently organized , super smart informative tour guides and worry free service getting to the airport and bringing us home. Two night stays are great in different locations.
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Trip Rating:
Walking on the hanging bridges in the cloud forest and planting a tree on behalf of Collette conservation program in Costa Rica.
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Great planning. Good mix of activities. Excellent guide and driver and bus. Great App.
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Hanging Bridges were exciting and safe. Tamarindo was wonderful.
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See above.
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We were served by Ricardo, our tour guide, who did an excellent job and was key to the trip being enjoyable in all of its aspects. Many positive experiences with the highlights being the Cloud Forest Bridges Walk, the Ox Cart Factory and the Rio Cano ***** cruise. Yes, I would not hesitate to recommend Collette's Costa Rica trip to others.
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The tour was very true to the promotional and marketing data. See above for most enjoyable sites.
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Wonderful experience.
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Trip Rating:
Limo service to and from airport, excellent tour leader.
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Zip-line and Arenal resort.
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The entire tour was well organized. Excellent tour guide. The 3 day extension, we had most of the group become ill.
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Cloud forest and zip lining was amazing.
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Did not work with Collette but our travel agent and she (EZN) is always amazing.
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Trip Rating:
We received a discount (booked late) so price was comparable to other travel companies; favorite was the river cruise when we saw the two-toed sloth with her baby. And our guide, ******* was amazing in finding wildlife and helping us to spot it also - and we saw a lot.
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Travel plans were laid out well. They were trying their best to help us when we missed our flight due to weather.
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It didn.t meet my expectations. There was too much bus travel time spent. Too sedate for my taste. Expected to see more animals. The way it was advertised, I expected to see more animals in the wild. Did enjoy the hanging bridges and boat trips.
Hello Fina, we appreciate you sharing your feedback about your trip to Costa Rica with us. We have sent it over to our team for review, they will use your insight to improve the tour for future guests. We appreciate your business and hope to travel with you again soon!
Collette Support -
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Collete staff was terrific
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Trip Rating:
The tour leader was very knowledgeable about a wide range of topics including wildlife, botany, culture and history. The driver also did an excellent job on some very difficult roads. Our initial flight was cancelled and Collette's emergency coordinator was especially helpful in getting us rescheduled to meet the tour after it had departed. The overall experience was great.
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Seeing the tropical animals in their natural habitat. Hummingbirds were exceptional and they even perched on a stretched out finger to feed.
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The service on this tour was excellent from the knowledgable tour manager, excellent bus driver, sightseeing options and beautiful hotels.
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Trip Rating:
We traveled throughout the country of Costa Rica from the Pacific to the Caribbean Sea. There was a diverse ecosystem with a variety of flora and fauna. The most memorable experience was zip-lining above the cloud forest.
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It's All Taken Care Of
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My wife and I travel quite a bit and this was such a joy to have all the arrangements and tours taken care of for us. All we had to do was sit back and enjoy! We both highly recommend Collette as our tour hosts of choice.
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This was truly an exciting trip for us to a new location. We appreciated the variety and especially enjoyed the extension offered for the river trip to a jungle eco-lodge.
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Pleased with our Collette choice!
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Pick up at my door/luggage promptly delivered/delicious meals/knowledgeable, friendly guide!
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Private balcony with panoramic view of the Pacific/view of an active volcano/relaxing in the thermal pools/serenaded by Howler monkeys/making friends with people from all over the world!
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Riccardo Howell the tour manager was so knowlegeable and well versed.
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Collette put together a full package that covered all aspects of Costa Rica culture and fun
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Zip lining above the canopy of the rain forest was an incredible experience.
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An experience of a lifetime.
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Trip Rating:
Everything about the tour was top rate. The tour manager *Personal details removed by Feefo* was extremely knowledgeable and made every experience a good one. The driver *Personal Details removed by Feefo* was excellent. All the hotels were top rated as was all the meals. I will use Collette Tours again and again .
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I did two optional things on the door, zip lines and a spa treatment both work the best . I purchased quite a few souvenirs and all will be beautiful and at a reasonable cost.
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I am going to email Collette as well as this survey, but the tour manager was terrible, no uniform, he wouldn't answer questions when asked, only spoke to the group when he wanted to, I went to Costa Rica to see wildlife, but with him, there was hardly any. Pathetic.
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I made my own memorable experience by going on a private tour to a national park and I learnt more in 4 hours with this guide than I did in 7 days with the Collette guide.
Thank you for your comments, all feedback is valuable.
Collette Support
We have requested that you put this in writing to us so we can address in the appropriate manner. The office in Sydney is awaiting that email.
We appreciate you bringing this to our attention. -
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It was a great learning experience. Definitely worth the price! Lovely hotels and very knowledgeable guide.
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The cloud forest was the best experience.
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I have taken several Collette trips, from Austrailia/NZ to South America to a few domestic locations. I have all good things to say about Collette trips and the tour guides.
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The cloud forest and rain forest were spectacular. The zip line was pretty fun too.
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Our tour guide *Personal Details removed by Feefo* was superior in every way. As a naturalist, he knew so much about the birds and animals, he made the trip fantastic. He was a veritable font of information about his country and answered all questions without hesitation. The bus driver was excellent. We loved the accomodations and enjoyed the food. Thought Collette was stingy on the wine, which was unlike our trips to Spain and Italy this year. We took an Uber into San Jose, but it was disappointing that it was not part of the tour and we arrived too late to see the National Theater.
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Zip lining was a kick. Loved the river cruise. Bus rides were fun and we learned alot. Great trip!!!!!
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Exciting, comprehensive, and well planned
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Collette's Tropical Costa Rica was all I had hoped for and more! The tour guide was instrumental in ensuring that we saw several areas of interest, tasted many delicious foods, and included many laughs and merriment along the way!
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The view of the Volacno Arenal
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Fantastic trip!
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Everything went smoothly. We had NO problems from the front door and back again. Lovely trip, excellent service throughout. We will book again.
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Lovely country, fast paced trip but we saw everything we wanted and more.
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Overall trip has great hotels and guides.
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Guide was exceptionally well informed. Hotels were good and clean. Beach area was okay. Expected it to be more beautiful .
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The hanging bridges and zip line were the best. Would like a map of that experience. Bus rides were long but saw a lot.
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The trip was great.Facilities were very good.Costa Rica is a scenic country.
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My favorite was the river cruise,saw animals and birds and retiles in there wild habitat.
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I loved every bit of this trip. There was no one that was unpleasant on this whole From 1 to 10 I would rate every one 1 trillion or more I can't wait To take another trip with collette Thank you so much you
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All wonderful I can't wait for The time I can go on another one It was Great from the start, to the day I day I had to leave
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The tour was fantastic. However there was not a Collette representative to meet us at the airport. The amount of walking Was more than I expected from the description in the brochure and from what the Tour Guide would tell us. what is easy for somebody 40 years old versus 70 years old is a lot different.
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Fantastic tour… Love the many places we visited and stopped to view
Hello Maraba,
Collette Support
Thanks for sharing your feedback about the representative and the amount of walking on tour. We have passed this along to our team for review so that they can use it to improve the tour for future guests.
We appreciate you and hope to travel with you again soon! -
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The entire trip was only well planned and executed due to the experience an...
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Trip Rating:
The entire trip was only well planned and executed due to the experience and knowledge of the guide on the first part of the trip Guerremo The second part was terrible Tortugero bay *Personal Details removed by Feefo* More interested in himself and his friends then paying attention to the people on the tour
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Knowledge of the tour guide Guerremo
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Excellent service by Collette
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Excellent tour director and guide.
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Cloud forest, rain forest, boat ride.
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Wonderful experience
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Our tour manager and bus driver were fantastic. The itinerary was wonderful. We'll likely do the other Collette Costa Rica tour in the future.
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The boat tour at Cano ***** was fantastic. The hotel at Arenal and the grounds were gorgeous.
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Fabulous tour with Collette. Well organized. Incredible tour manager.
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Trip Rating:
Tour manager treated us like guests to Costa Rica rather than just paying customers. He was very passionate about his job, his knowledge about the country was exemplary- diverse and yet deep on all sorts of topics. Bus driver was great. Got us where we needed to be safely and soundly and on time. Bus was always clean. Layout of the tour was fabulous - we chose this one so we could experience the beach, the cloud forest, the rain forest and the central area. Fabulous! All accommodations were clean and comfortable.
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Nature hikes, hike over suspension bridges, coffee plantation tour and stop at botanical garden were my favorites. Most memorable is the kindness and compassion shown by our tour manager to a couple of folks who got ill, most esp. to the little girl who threw up on the bus. Tour manager had the bus driver safely stop the bus so the mom could get clean clothes for her daughter!
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Difficulty to receive any infos from Collette via my email or address despi...
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Difficulty to receive any infos from Collette via my email or address despite calls to your office. My trip roommate had to forward all information regarding trip, flight and updates. Very impractical.
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Birdwatching and Cano ***** boat tour.
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Best Guided Tour We've Been On
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Everybody went out of their way to make sure our trip was a worry free adventure filled with excitement, beauty, and learning.
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Everything was absolutely top-drawer. Great care was taken to ensre we had the best of everything.
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Excellent service by Collette
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Very well organized and helpful.
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Very educational. I loved the river tour with the birds and animals.
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Good service by Collette
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It was excellent except some traffic jam and inconvenience lodge location.
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Excellence price and service.
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Great trip. Well planned. Everything arranged for us. Excellent tour gui...
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Trip Rating:
Great trip. Well planned. Everything arranged for us. Excellent tour guide and bus driver. Smooth transition at each destination. Great food! Excellent accommodations. Will definitely travel with Collette again. s
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Our tour guide was very knowledgeable about all things Costa Rica. Can not pick a highlight. Every day was wonderful.
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Over all the experience was a good one! Busy, but well planned. How do I go...
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Trip Rating:
Over all the experience was a good one! Busy, but well planned. How do I go about filling out a claim for expenses due to cancelled flights?
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Trip Rating:
I did this at the end of the tour!
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Costa Rica was a good trip! Everything went well, including weather.
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Our trip was good. Everything went well. Enjoyed it!
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Zip-line was the highlite. Our tour guide told us we had to try it. So glad we did. Quite an experience.
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Best guide ever!
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Best guide I have ever had. He knew everything about his home country & delivered the material in an interesting and pleasant manner.
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Zip lining over the cloud forest
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It was a terrific trip; very accommodating to the elderly. Thanks!
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I am answering for Minnie (my mother). She has dementia and would not be able to respond. She was treated with dignity and respect, even though she sometimes asked silly questions. Greivin was terrific with her.
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My mother enjoyed the butterfly garden and hummingbirds more than many other parts of the trip.
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Great tour guide, wonderful sites to see/visit, and for the most part excel...
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Trip Rating:
Great tour guide, wonderful sites to see/visit, and for the most part excellent accommodations. Thoughtful about the special needs of the elderly. etc.
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The river tour was my favorite because we saw more birds and wildlife there.
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Outstanding trip
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Although I wasn't aware of the general age of the people that were going to be on the trip, I had a great time considering we were the youngest couple on the trip by 30 years. I would recommend this trip to anyone and we have already signed up for another trip though Collette.
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Our tour manager and bus driver were absolutely amazing. The sites and living arrangements were beautiful with amazing views. My favorite has to be the sunset at Arenal springs overlooking Arenal Volcano.
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Planning our next Collette trip!
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This was our first Collette trip. From initially booking the trip until we arrived home from the trip, everything was fabulous! Our tour manager was energetic, informative, and personable.
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We really enjoyed seeing Arenal Volcano, the zip line through rain forest, and the numerous nature walks and hikes.
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Great time
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Great tour and Ricardo was the best director.
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Trip Rating:
Great tour, the bus Driver and bus was great and so was the tour director. The hotels were also 5 star.
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Worry Free Travel
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I always enjoy taking tours with Collette. They take the worry out of touring and take you places you'd never go on your own.
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Our tour manager did a great job telling us about the region and culture. Bus driver Luis was great too.
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Very helpful when I called up and answered all of my questions. I would definitely go on a Collette Tour in the future. I was in a bit of a bind when I called them as the tour that I was booked on had cancelled due to lack of participation. I already had my airline tickets so I needed to find something for the same date. They were assured me that it was a guaranteed departure and everything went smoothly.
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Everything was as promised and the hotels were excellent. The tour manager made the tour interesting and took care of all the details.
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Great Tour at Costa Rica
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Recardo Howell was an outstanding tour manager. We enjoyed the various locations in Costa Rica and his excellent, detailed commentary about each location. We took the extended tour to the jungle at Cano Blanco and enjoyed the birding and animal culture.
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My wife and I had a great time experiencing the cloud canopy and jungle at Cana Blanco, especially the food, lodging and zip line.
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We have used collette three times
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A positive introduction to Costa Rica....well organized tour with knowledgeable and helpful guide.
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The tour was well thought out, our guide was very knowledgeable and helpful, our driver kept us safe. We were fortunate with the weather and the visibility on Monte Verde was exceptional. The accommodations and food were very good. As it was my first time in Costa Rica, I cannot say whether or not there could have been a better experience but this one suited me fine.
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I enjoyed all the points of interest chosen for this tour , however, my least favourite was probably the Riu resort. I've stayed at Riu resorts before and there is nothing wrong with them but I didn't feel that there was anything particularly Costa Rican about the experience.
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Good Overview Trip
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Trip Rating:
Well worth the money and a good taste of Costa Rica.. Orly confusion was not being on the pick up list at the airport (made our own air arrangements and were told by travel agent we would be picked up. Also go an email from our guide asking for our airline reservations). Our tour guide was very helpful and took care of the matter.
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This tour was a very good intro to Costa Rica. The hotels were very good, our guide was very knowledgeable and helpful. The group was fun and small enough to get to know everyone. Our hotel near Lake Arenal and the volcano was particularly excellent and the view from our room was spectacular. We managed to see and do a lot including the well known zip line course. It is a bit more strenuous than I thought especially for a first timer but the views were spectacular and the staff were more than willing to offer assistance. My only regret there was not having enough time at the end to view the films /pictures (proof that I survived the ride! So I have no pictures . The only other suggestion I would have is to let people know about the Guanacaste all inclusive resort, its remote location and inability to really see some "real Costa Rica". Although it was a very nice resort, It was like most other all inclusives - I would have preferred another park area or hiking adventure to see more of what was unique to Costa Rica . Perhaps this is because I live in Florida and have easy access to beaches. Otherwise it was a great vacation and intro to the country.
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our tour guide from San Jose was a nice person a wonderful ambassador for Costa Rica but not a good tour guide she lacked communication skills and organization skills
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Trip Rating:
we enjoyed the whole experience we would have skipped the RUI resort and spent more time at the Arenal Volcano lodge and in the area
We're sorry to hear this, Judy! We take this feedback very seriously and will reach out to our tour manager team to relay this information. It sounds like you had a wonderful experience with the exception of needing more time at the Arenal Volcano lodge. This is also great feedback and we'll communicate this back to our product team for future tours!
Collette Support -
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Booking was no fun . Many calls required and every time a different agent. No record kept of earlier discussions until tour confirmed. Very frustrating have to start from scratch each time.
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Trip Rating:
Seeing a flock of Toucsns at Tortuguera reserve. My biggest disappointment was the scarcity of exotic bird sittings. Even a stop which had some in captivity or stuffed would have been nice.
Hi John, We're so sorry to hear that you encountered difficulties during booking. We strive to make the process seamless and we'll share this feedback with our team so that we can improve in the future. Thanks, Amelia
Collette Support -
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BEST VACATION
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Trip Rating:
I would travel w/Collette again The tour guid (Percilla) and the bus driver (Jason) made the whole trip. We learned so much about Costa Rica. I'm 73 and did thr ZIP LINE. Awsome. Norma
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Trip Rating:
Zip Lining, Rainforest, beautiful chueches and the National Theatre
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Seamless
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Everything was thought out and planned properly. No issues for me.
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Most memorable was the Zip line tour with optional Tarzan Swing. Overall tour was great but that was made possible by our Tour Manager - Guillermo. Can't say enough good things about him and would highly recommend this tour with him if at all possible. The Coffee Plant tour, Coffee Lab tour, nature walk, river cruise, lake cruise, Hanging Bridges, Hummingbirds, Butterfly Garden, view of Arenal Volcano, visiting several towns.... all in all exceeded my expectations. The item that I did not consider completely was the length of time you are on the bus. Great bus - professional in all but the driving on switchback roads, gravel roads, up/down back/forth - bring dramamine if you are slightly susceptible to motion sickness. I generally am not but the extent of this you need to be aware of. The other issue was booking a side trip at our first stop in Guanacaste. The booking companies all leave at 3;00 and we did not arrive at the resort until 5:00 - so no chance to book in advance and the optional tours I would have liked to take all left early the next morning with no chance to get in on them.
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The tour was excellent I have never been on a bus tour before and I have heard they can be nightmares. I was greatly surprised at the efficiency of the tour guide and the bus driver. They were great. The bathroom breaks were perfectly timed. The restaurants they suggested were good also. I have already recommended this company
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The country was beautiful and so much was packed into the few days that I felt I had a good tour of the north and the central regions. The walking in the cloud forest and the volcano were my favourite experiences. I also liked going to the small towns on our way back to San Jose. It was nice to see some areas which were not so full of tourists What can I say about the coffee... Fabulous! In other words, I liked the entire tour. Staying at an all inclusive is not my thing but it was nice. We met some people there that are related to us and are from our home territory. That was sire a coincidence.
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Very enjoyable tour - excellent value
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Our guide, Guillermo, was excellent. Very knowledgeable, organized and friendly - a true professional. The accommodations were first rate. Our bus driver Jason did an outstanding job.
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The canopy tour and the visit to the Arenal volcano were fantastic.
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This Costa Rica trip was our third Collette tour, & was by far the best, thanks to our tour guide. He was so informative & caring about all the people on his tour! the bus driver was exceptional as well.
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The tour included everything I was hoping for. The most memorable was waking up the first day, opening the drapes, & seeing monkeys swinging from tree to tree !
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Pura Vida
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tour manager was attentive to everyone in our tour group, very enthusiastic about his country Costa Rica, and knowledgeable about Costa Rica culture and history. He did a cooking demonstration for us at our Arenal hotel, and everyone had a chance to cook.
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two coffee bean producers, Arenal volcano region, Monteverde cloud forest, water-powered oxcart factory, Selvatura adventure park
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Wonder full experience , tour guide did an outstanding job, driver was professional and experienced, our third trip with Collett, will be back!
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It is a mid_level tour company and as such is fine. I have been on three Colette tours
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Excellent
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Guide, acommadations, transportation and service were terrific.
So glad to hear, Alfred! Thanks for choosing Collette!
Collette Support -
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I have travelled with Collette many times and have always had a positive experience
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All aspects of this tour was memorable.
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It was a great trip. Diago, our guide, was very good. He had a great personality, and told us when we could drink the water and eat the food.
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Costa Rica Feb. 2016 was disappointing because prior Collette tours have been amazing!
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Collette service was exception when scheduling and buying the trip. We have travelled with them twice before and the customer service has been wonderful every time. They are patient and walk you through the process, answering every question without making you feel constrained for time. We have another trip booked later this year. RE: Costa Rica - Perhaps they could have provided a little more detail on the day to day of the trip. This could be handled through the actual trip idescription details, rather than the Customer Care team.
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Trip Rating:
We went during the typical dry season, but El Niño affected our trip - this clearly is not Collette's fault. You need to take clothing to cover all possibilities, which we did. However, there was way too much time on the bus, and the bus was always cold! We went to escape the cold, not endure it. The bus driver was excellent and worked with what he had. Improvements need to be made to the bus. We expected much more time out and about walking and touring and seeing the wildlife. This was not the case. We think the layout to the trip needs to be modified. Avoid San Hose, fly right to Liberia and have 1 or 2 center points to travel out from for the tours. 3 of the 4 hotels were very nice, 1 was horrible (in San Jose). 2 of the 4 did not have heat, by design. We also ate too many Buffet type meals! The trip was not all bad, but not what we had experienced prior with Collette. Granted, the prior ones were to historical European locations, and this was tropical. Hence, why we expected more hiking and foot travel instead of predominantly the bus! Prior trips started out with meet and great the 1st evening, not on this trip. All trips should start with the group getting together to meet each other. Wildlife was limited and we never got to see the Arenal Volcano. Monteverde was an exciting trip up via bus, just rainy and cold (not Collette's fault). Not sure we would ever go back.
Hi Sandra, This is really helpful feedback and something we absolutely take seriously here at Collette. We'll be sure to share these details with our product team so that they are aware of some of these issues. We're upset that Costa Rica didn't live up to the previous tours that you experienced with Collette and we do hope you'll consider traveling with us again so we can make it up to you. Best, AS
Collette Support -
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Wonderful experience
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The tour provided a worry free experience, so many items were included or easily accessed. I would definitely recommend this company.
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The guides, bus & boat drivers were excellent. All made sure we got the best experience possible. I especially enjoyed the river rides with all the wildlife. A meet your fellow travelers get together would have been beneficial at the beginning of the trip.
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Excellent tour!
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Trip Rating:
Chris the guide is very knowledgeable about his country. Excellent hotels at the best prices. Good overall view of the country-as much as one can see in 8 days! Some very unique experiences. Yes, recommend, yes, travel with them again. Only issue was too much bus time and the last day we should have skipped going into San Jose and just checked into the hotel.
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A little too much bus time-but then we wouldn't have been able to see as much as we did! Many unique hotels and good local experiences-cooking school, plant a tree. Went to many different regions-dry forest, cloud forest, rain forest, central valley, etc.
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Our guide, was the best I have ever been with on 5 Collette tours.
Thanks so much for continuing to travel with Collette! We are so thankful for your business.
Collette Support -
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Tour manager and driver were very helpful and knowledgeable.
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Had a great time! Tour manager Christian was knowledgeable and helpful. Weather was perfect. Best time of year to travel to Costa Rica. Will travel with Collette again, in the near future.
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Costa Rica with Collette
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Our guide was outstanding. The Door to Door was wonderful. Would recommend and buy anytime (within the US) Not fond of US Customs.
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Tour was planned wonderfully - and that our awesome guide provided tacos - impressive and liked that Collette contributes to the forest by planting trees. The final day on the river exceptional.
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There was a lot of time spent on the bus. We were blessed with good weather, good travelers and a great Tour Manager. Costa Rica is a beautiful country.
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There was a lot of time spent on the bus. We were blessed with good weather, good travelers and a great Tour Manager. Costa Rica is a beautiful country.
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Costa Rica
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Excellent
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Guide was excepional. Best xperience was River and hummingbirds but all was great. I am 6' 4" and the seats on the bus was very uncomfortable. Would be nice to have wi if on the bus if you can. I will recommend it and Collette to friends.
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